FYI, Jacob and Alonso were amazing!…read more Where do I begin...I paid for a move into one of their lockers for a month. Then they were to bring my belongings to my new place Jan. 2022. They arrived late after letting me know to be there at 10am because 'the guys like to start early', they were 1 1/2 hours late because they had to fill up the truck (on my time). They left after dropping off my stuff and I quickly began to realize that I was missing a bunch of boxes and two shelving units, plus one of the shelves to my lovely hutch. I contacted and spoke with Andrew Foster about locating my belongings, he said, 'he was working on it and he'd have the guys look again in my locker'. I received a text from Andrew with a photo of my family's old truck which one of the items I was so upset about having it 'misplaced'...I was thrilled. But they were still trying to locate all my stuff, so they were going to 'tear a wall down in the warehouse to find the rest?! I learned that when they can't fit everything into the locker, they store it in the warehouse and separate it with 'walls', 'you know moving blankets' he said. What? I paid for a locker, why didn't anyone tell me this or at the very least, make a note on my file as to where they put my other belongings? "They forgot" The remainder of my items were found, 'in his office in an alcove' or something! Finally the 2nd load of my belongings were dropped off and left outside under the cover of deck. So I alone had to move all those boxes and two shelving units into my place. (I have arthritis in my back and Fibromyalgia, I am on disability), no offer was made and still no compensation for this trouble and added stress. Once I had pulled all the boxes in the house, I began to go through them. One of the last boxes I went through was one of my bathroom boxes, the minute I opened it, it was very clear that a rodent had eaten through the box and everything was covered in rodent droppings. I moved it outside and emailed Andrew, both myself and my friend and advocate messaged him because at this point I was livid. He blamed me and said I shouldn't have packed food in my bathroom box (of course I didn't). He distracted the conversation with comments like, 'in all my 15 years of business no one has ever made a claim' and 'I have never know our warehouse to have a rodent problem'. Like I must have made all of this up. He was sent photos, my quote stating I paid for a locker as well as 2 moves. He has refused to pay for any of my items ruined in that rat box. That's the only thing I was seeking, that some of my damaged items be replaced. These items were ruined from not being stored in a locker. I can not afford to replace these items, being on disability and not working at the moment. Just a terrible way to conduct business. I understand that mistakes happen, but how you deal with those mistakes, speaks volumes about the business and the integrity of the owner.

Foster's Moving movers damaged 80% of our furniture, including denting and scratching pictures…read more They broke a drawer off my desk and taped it back on. We provided moving blankets but they didn't even use them. Andrew, the owner has said he could come to an agreement by sending us an e-transfer of $50. Totally disgusting.

Under new ownership and management, everything went downhill. Drastically reduced hours of staff on…read moresite, and prices went up substantially. When moving out of my storage unit, I gave them excellent advance notice, told them the day i would be vacating, and tried to leave a voice message multiple times that day to inform them I had vacated, as required, but mailbox was full and its unstaffed over the weekend. They then went ahead and charged me for another month because I hadn't notified them - despite no option to leave vm, and despite previous email stating exactly that info. Too lazy to walk a couple hundred yards to ascertain that for themselves I guess. Or too greedy. Rude response to inquiry about why I was charged another month. Highly recommend finding other storage services!

Not a secure location. Our container was broken into along with 5 others and we lost approx $1,000…read morein belongings such as a metal detector and photo studio equipment. No reimbursement and i had to ask to get a replacement lock which they gave me (value of $20). How generous. Dont store your valuables there that is for sure. Addendum: The owner final contacted us (3 months later) and offered us $1,000 of storage at no cost to help recover our losses. We will take him up on the offer.

Clean. Organized. Convenient. Manager Corey is a great guy who has always been willing to help and…read morechat. We will definitely use their service again.

From the owner: Looking for space to store your furniture, vehicles, or anything else you don't have room for? At…read moreNorth Douglas Self Storage we can help! North Douglas Self Storage is locally owned and operated by Oakcrest Park Estates Ltd., and we offer a variety of self storage solutions. Our purpose built storage facility is well lit and fully secured featuring video surveillance and convenient drive up locker access. We have over 600 units in a wide range of sizes ranging from 5'x5' to 10'x20' for all your storage needs as well as a huge lot for storing cars, boats, motorhomes or anything on wheels. North Douglas Self Storage is a leading provider of commercial storage space for businesses in the Victoria area. We can accommodate your business tools, supplies or records as well as inventory, parts and supplies. Whatever your storage needs call North Douglas Self Storage today at 778-402-4391 for dependable self storage solutions.

Loaded my possessions and moved across country. After settling in and requesting my container…read moredelivery to new location, they suddenly couldn't fulfill my request as quoted, but will get someone else to fulfill for an extra few thousand dollars. Sleazy, dishonest scammers. Do not recommend

Great storage facility! Super clean, easy access to your storage unit, dollies available to move…read moreyour stuff without having to carry it. Security is top notch with gated entrance and exits. Very friendly staff who are available to assist if needed. Clean washroom for customers. Weve been storing our possessions for over a year and a half. Everything is clean, dry and safe! Definitely recommend Westshore U-Lock!

I have had NOTHING but great experiences with UPAK too many…read moregood things to list, but heres a few. +the price is the best in town. +easy to get access, and in a timely manner. +I was late on my bill once because we had a death in the family and I called and they told me "don't worry about it...go be with your family" one worry off my shoulders during a very hard time. + I had to move in short notice in the same week as the death and they made every effort to be there, even when there was an accident on the Malahat and they were going to be late. The driver took time out OF HIS OWN DAY to deliver to me after hours. +When one of my locks came apart on my locker in storage they called me immediately and informed me and dealt with the problem. +the driver always parks the units in exactly where I want them, within an inch! amazing.

they will accuse you of not showing up on day of ur locker access and charge you but when they are…read morethe one's at fault when you should have access with your locker and they forgot they dont care.

The cans are sitting out in the sun and get super hot inside so wouldn't put anything that can be…read moredamaged by extreme temperatures. They also charged me a full months rent after giving 10 days notice and cleaning out the space. I definitely would NOT recommend them. they said it was their policy but I've had other storage places that actually just pro-rate and give you a refund. It's just a strong arm clause tax and completely not a customer friendly business or policies.

From the owner: We offer comprehensive storage solutions having all sorts of industry-standard containers…read more Investor-friendly as we not only sell containers but also connect investors with business customers. We provide expert advice and support. Convenient and secure facilities. Community building and environmental friendliness of our site development projects for self storage facilities.