Booked about 6 weeks out. 3 days before pickup was told we no such truck would be made available…read more A bigger truck would be provided. Apparently the local Uhaul owners can't or won't or likely aren't allowed to make any decisions. This basically negated our two way ferry booking as we couldn't make a new booking due to ferry loads. This also added $90 each way, almost doubling our ferry costs. Good old Nicholas Spears from somewhere up the Uhaul chain washed his hands of us saying we were told a couple days out. Not his problem. He said our kind of booking isn't a priority. On a previous booking the truck we had booked was available but at a location in another town. Would they cover the difference in mileage? Not a prayer. Fooled me twice. Somehow I'm embarrassed when it's Uhaul who should be. Don't you be fooled by the word 'reservation' when Uhaul uses it. Tell 2 friends.

U-Haul Sidney recently went above and beyond in assisting me with my move to the island. They…read moreregularly communicated with me while my uHaul boxes/pods were stored there and then again when it came to transporting them to my new place. I also had had the occasion to rent a van from them for a trip to the lower mainland and it was clean and ready to go for me when reserved. I would highly recommend the team at the Sidney location for their courtesy, customer service and ability to solve the customer's problems as if they were their own. I can't thank you enough for going above and beyond but thank you!!!

Under new ownership and management, everything went downhill. Drastically reduced hours of staff on…read moresite, and prices went up substantially. When moving out of my storage unit, I gave them excellent advance notice, told them the day i would be vacating, and tried to leave a voice message multiple times that day to inform them I had vacated, as required, but mailbox was full and its unstaffed over the weekend. They then went ahead and charged me for another month because I hadn't notified them - despite no option to leave vm, and despite previous email stating exactly that info. Too lazy to walk a couple hundred yards to ascertain that for themselves I guess. Or too greedy. Rude response to inquiry about why I was charged another month. Highly recommend finding other storage services!

Not a secure location. Our container was broken into along with 5 others and we lost approx $1,000…read morein belongings such as a metal detector and photo studio equipment. No reimbursement and i had to ask to get a replacement lock which they gave me (value of $20). How generous. Dont store your valuables there that is for sure. Addendum: The owner final contacted us (3 months later) and offered us $1,000 of storage at no cost to help recover our losses. We will take him up on the offer.

These guys were so professional. From the initial quote to very end…read more I moved from Victoria, BC to Pincher Creek, AB. Adam was so kind, was always available to answer my questions, provided boxed, tape and wrapping paper. The 3 movers that came (on time) were so professional, patient and very thorough with marking all the boxes, wrapping all furniture and double checking with me that everything was accurate. When arriving in Pincher Creek, they were equally fantastic. And again exactly on time. We had zero damage and in the end our final total came below the estimate. I would highly recommend Dowells to anyone needing a long haul move and would definitely use them again. Very impressed. Natalie Fouillard.

We moved internationally and have not received quite a few items including garden furniture which…read morewe did actually receive all the cushions for but not the actual furniture. No response from Dowells to complaint. The initial quote and walk thru to determine job size was good but things went down hill from there.

they will accuse you of not showing up on day of ur locker access and charge you but when they are…read morethe one's at fault when you should have access with your locker and they forgot they dont care.

They advertise their storage service at $89 per month but what they don't tell you is that they…read moreincrease your rate by about 8$ every month or two, often without giving you any kind of notice. I'm paying almost $50 more per month than the original $89 and rapidly trying to find somewhere else to store my stuff. I would not recommend this company at all. If you have another option, take that one instead of upak.

FYI, Jacob and Alonso were amazing!…read more Where do I begin...I paid for a move into one of their lockers for a month. Then they were to bring my belongings to my new place Jan. 2022. They arrived late after letting me know to be there at 10am because 'the guys like to start early', they were 1 1/2 hours late because they had to fill up the truck (on my time). They left after dropping off my stuff and I quickly began to realize that I was missing a bunch of boxes and two shelving units, plus one of the shelves to my lovely hutch. I contacted and spoke with Andrew Foster about locating my belongings, he said, 'he was working on it and he'd have the guys look again in my locker'. I received a text from Andrew with a photo of my family's old truck which one of the items I was so upset about having it 'misplaced'...I was thrilled. But they were still trying to locate all my stuff, so they were going to 'tear a wall down in the warehouse to find the rest?! I learned that when they can't fit everything into the locker, they store it in the warehouse and separate it with 'walls', 'you know moving blankets' he said. What? I paid for a locker, why didn't anyone tell me this or at the very least, make a note on my file as to where they put my other belongings? "They forgot" The remainder of my items were found, 'in his office in an alcove' or something! Finally the 2nd load of my belongings were dropped off and left outside under the cover of deck. So I alone had to move all those boxes and two shelving units into my place. (I have arthritis in my back and Fibromyalgia, I am on disability), no offer was made and still no compensation for this trouble and added stress. Once I had pulled all the boxes in the house, I began to go through them. One of the last boxes I went through was one of my bathroom boxes, the minute I opened it, it was very clear that a rodent had eaten through the box and everything was covered in rodent droppings. I moved it outside and emailed Andrew, both myself and my friend and advocate messaged him because at this point I was livid. He blamed me and said I shouldn't have packed food in my bathroom box (of course I didn't). He distracted the conversation with comments like, 'in all my 15 years of business no one has ever made a claim' and 'I have never know our warehouse to have a rodent problem'. Like I must have made all of this up. He was sent photos, my quote stating I paid for a locker as well as 2 moves. He has refused to pay for any of my items ruined in that rat box. That's the only thing I was seeking, that some of my damaged items be replaced. These items were ruined from not being stored in a locker. I can not afford to replace these items, being on disability and not working at the moment. Just a terrible way to conduct business. I understand that mistakes happen, but how you deal with those mistakes, speaks volumes about the business and the integrity of the owner.

Foster's Moving movers damaged 80% of our furniture, including denting and scratching pictures…read more They broke a drawer off my desk and taped it back on. We provided moving blankets but they didn't even use them. Andrew, the owner has said he could come to an agreement by sending us an e-transfer of $50. Totally disgusting.

Fraudulent Pricing, Damaged Items, Missing Boxes Used Hendra…read morein May 2023 for POD unload in Surrey to Victoria delivery. Dealing with Chris, quoted $2,632. RED FLAGS: After loading my 16ft POD, said truck was full & had another pickup (never disclosed) 2 hours late for delivery despite confirmed elevator time Charged $4,632 - nearly DOUBLE the quote Damaged two expensive side tables, tried hiding them on truck 7 boxes never delivered (4 boxes records, 3 boxes art books) - suspected theft Items were perfect when loaded - damage & missing items happened in their custody Context: I'm 72, completing international move from US to Canada after 28 years. Was alone, stressed, had to leave next day for trip. They absolutely took advantage. Save yourself thousands of dollars and major heartbreak. USE ANYONE ELSE.

Absolutely terrible. Untrustworthy, rude gaslighters. NOT committed to either customer service or…read moretelling the truth. Left us in the lurch for over two weeks and refused to provide the service paid for. Called us liars. Just a horrible company. Avoid them like the plague.

Use caution when dealing with this company. They caused damage and over charged me for a move…read more When asked about it, they promised to correct but then would hang up when trying to get service after the move. Kate the move coordinator is just awful .. avoid.

The movers were really unprofessional. I wish I had checked the reviews before hiring them. They…read morebroke a vase and then pretended it was still fine and encouraged me not to claim it. They were really slow with one man training the other on the job. Like I am supposed to tolerate this and be flexible ! Took 2 hours longer than it should have and cost me $200 more to move fewer things than the last time with another company. One guy was really unfit and unhealthy, and should not be a mover. Also the older guy was abusive and unpleasant, getting annoyed and short tempered with the other. AVOID!