Bought a $500 Stihl string trimmer. Took it home and the tap-and-go trimmer failed a straight away. And by straight away, the line needed lengthening after 30 seconds. That was my fault as I got too close to a rock edge but the fact that It wouldn't lengthen was the fault of the flawed trimmer head.
After trying to figure it out by tapping it on my driveway, then on the lawn, it wasn't going to work. I took a look at it but there was no figuring it out. I took it to Saanich Rentals and the attendant looked at it too, then broke out his tools and he had to disassemble the head (right in front of me) and then reinstalled it and said good to go. I advised him that if it has to be disassembled every time it fails, that I wanted to return it. It's brand new and if it fails after 30 seconds of use, it's gonna fail again.
I had to speak to 3 people, then the manager, who said he'd have to run it up the ladder. In other words.... we'll see. It was bough less than 48 hours earlier, had 30 seconds of time on the motor, and except for 20 seconds of grass, it was brand new.
So then, good luck trying to return anything new at this place. You literally have to go out of your way to make a scene, and make every one uncomfortable to return flawed merchandise even after less than 2 days; even when the merchandise was flawed right out of the gate, used for less than 30 seconds and still in brand new condition.
Luckily for me, I'm not shy about creating uncomfortable situations when I'm getting hosed.
It may be a good rental place....I don't know, but as a retailer of so-called high end power equipment..... STAY CLEAR, the hassle and or the gamble simply isn't worth it. read more
