friendly staff, check-in process very fast and equipment in absolute great condition.read more

The company and their "protocols" should get 1 STAR. I gave two stars because of the staff. After…read morewaiting for two hours in the check out process, they charged us $350 for a half full tyre because of a nail that got stuck in it. Poor couple in front of me paid approximately $2,000 for a bump in the awning. Be careful as it seems El Monte made "demages" their main source of revenues.

So I have to say ..at first I was PISSED with Avis and vowed to never rent here again! BUT.. I have…read moreto be 100% honest in stating that it was me who created the online reservation and caused me to get the price that I got. So I just moved back to NJ and needed to get a truck to pick up the rest of my things from NC. Since it seemed like all of the normal places where I rent my car was sold out due to the microchip shortage, I opted to rent from Avis and created a direct reservation through them (and not Hotwire like I normally do). So I arrive to this location to pick up the car - the staff was GREAT! The truck was great - everything was GREAT! However, once I returned the truck I was told that I would be charged an additional $345 for going over mileage - "PISSED" couldn't even come CLOSE to describing how i felt!!!! I ALWAYS have gotten unlimited mileage and was upset to see that I didn't get that!!!? So the person working the front counter pulled up the contract that I created and told me I had only 300 miles- so initially I said I was going to dispute it BUT I had no case because I created it! So I asked the staff was there anything they could do to help me because I did not anticipate being charged this much. Long story short, Fernando helped me out and managed to get the bill down some - it's still a ton but I understand they didn't really have to do anything! Although I still won't be renting cars anymore for a really long time - I appreciate all that Avis was able to do to help me out.

If I could leave zero stars, I would. Picked up a car that stunk like cigar. We were 2 hours late…read morereturning the car and the guy at the front desk told me it would be a $40 charge which was fine with me. Next day I look at my credit card and had a $75 charge! When I called back to ask why, they told me it was plus insurance. Funny how he told me $40 in person and now its $75. Do not rent from this place. Liars and rude.

Best of Elizabeth truck rental i rent a truck hi was very helpful…read morei recommended to all my friends

I rented a truck and selected to reserve a storage space just in case I needed it, in which I…read moredidn't. A week later, I received a charge for the storage space that I never retrieved. I never even walked into the place, signed any documents, nothing. I called to inquire about it and the business lines are forwarded to the cell phone of Mike Josefik. He answered the call and told me I'd have to call corporate in another state for a refund. The number he gave me was a telemarketing number. I called him back and he starts to screen my calls and wont answer. I've left him messages and showed up at the storage and it's closed. I've even called from my job and once he hears my voice he hangs up and wont answer again. I tried searching for a corporate office and I'm coming up with a blank. Don't rent from them, they are scams!

I wish there was a lower grade to give this storage facility. I have reached out to this business…read moreto try and handles this amicably, but the manager literally cussed me and told me to shut up. This business is the worst I wouldn't recommend them to a homeless man needing to stay somewhere. Not only did she tell me to shut my G* d D*** mouth she hung up on me and told me I was stupid for not understanding what she was trying to say. So, I own a moving company and realized that I had been being charge for storages I was no longer utilizing in the amount of roughly 5k. I spoke with management and not once did we receive information about closing out the storage. I told her that if we did, we would have informed the facility (All this after receiving a call from one of the associates working at Linden self-storage back in July and we informed him we were moving out he never said that there was anything to do and thanks for letting him know) .But after telling the manager she says I don't care you are not getting any money back and basically tell me that she is the manager, and she doesn't care what anyone has to say she will run the business the way she wants, she didn't even send proof of the emails. Normally I'm not appalled enough to write a review, but this company needs to be shut down and closed if that the way they do business. All I want is my money returned to me for storages I haven't used in over 5 months I don't even want an apology and LINDEN SELF STORAGE you all Are a F rated business period because your employee!!!!!