Seamless- got off plane and walked to the shuttle pick up marked 13 all the way next to pick point…read morenumber 1. Well lit airy, spacious clean. Stops at terminals A, B, C

Love this airport! Every time I fly in or out the line is non-existent or super short.read more

Conveniently located just 5 minutes from Terminal A, this hotel is a fantastic option if you have…read morean early morning flight or like me (a 14 hour layover) They offer a free shuttle service which comes every 15 minutes. We Ubered from the terminal to the hotel which was fast and easy. On the way back to the airport in the morning we took the free shuttle. There are 2 shuttles: one shuttle for Terminal A and another shuttle for the other terminals. Our shuttle for Terminal A was 9 minutes late and the other shuttle was 5 minutes late so be prepared so you're not cutting it too close! They have a website and monitor at the hotel where you can track the location of the shuttle. The rooms were outstanding and clean! We stayed on the 8th floor and I was highly impressed with the soundproofing in that I could hear almost zero airport and street noise. That was awesome! Unfortunately the sound proofing the other side of the room facing the hallway was bad and I could hear the housekeeping staff starting at 8am being super loud. We ate in the lobby restaurant having dinner at 10:15pm so it's nice they were open late and the food was good. Overall this hotel was a convenient and nice place to stay super close to Newark Intl Airport!

I stayed here for over a week as part of a Convention. While the lobby and conference areas are…read morelovely, the rooms were small, and my hanging space was about 3 inches wide. I did have a refrigerator in my room, but a friend had to request one. While I was here, I reported standing water in the tub while in use twice. While the engineers were called, I gave up after the 3 time with standing water (so much eww). I also had the space above the tub start leaking - they fixed it the very next day, and removed $50 that night for my trouble (I declined to move, as I was there for a week, and had a lot of stuff.) No adjustments were made for the standing water. There were a few very lovely people staffing the hotel, including the shuttle drivers (5 stars there!) but also a few that were less lovely. When we went down to breakfast the first time (no free breakfast here), although the sign said to "please seat yourself," when our group attempted to do so, we were stopped, sent back to the front, only to be sat 7 minutes later at the exact table we tried to sit at. It was an experience for sure, but one I'm not eager to repeat.

I cannot say enough about the exceptional customer service I received. After a very difficult year…read morecaring for my son through ongoing medical challenges, my flight credit expired before I was able to use it. When I reached out to explain the circumstances, I was met with genuine compassion, understanding, and professionalism. Wendy took the time to review my situation, listen to my concerns, and offer a solution that truly helped my family during a stressful time. Despite my credit having expired, she treated me with kindness and empathy and worked to provide relief when I needed it most. In a world where customer service often feels transactional, this experience was a reminder that exceptional people still make a difference. I am incredibly grateful for the support, flexibility, and care that was shown to me and my family. Thank you, Wendy, for your compassion and outstanding customer service. Your kindness will not be forgotten.

I was exhausted and stressed with a flight home in an airport we are not familiar with, after…read moregetting up at 1am to chauffeur family members to another airport. Jamal was so calm, gracious, friendly, and professional. He brought me to a calmer state of mind and checked us in easily. He also gave us friendly and accurate guidance on where to head next. Thank you Jamal!

IT's GREAT INTIL YOU NEED YOUR STUFF! Beware!…read more And it's storage so you won't realize how bad UNTIL YOU NEED A CHRISTMAS Or other whatever type items. L ---- my reply Really? Calling during business hours? FIRST OFF, Let me just say that I tried using the redbin phone application. That too is a piece of crap. Actually from DAY ONE it's been a piece of crap. I totally have the email to prove that and that it was to be up and running in a few days. That was Nov 2016. We are now in May 2017!!! It's still a piece of crap. So I should call during business hours? Are you f'ing kidding me? That is just Genius! Ummmm, I DID. REPEATEDLY! Maybe you conveniently didn't get that memo like my emails requesting my items. YOUR VOICE MAIL/PHONE SYSTEM WAS MOT WORKING PROPERLY! IT CONTINUED TO HANG UP WHEN IT WAS TIME FOR ME TO LEAVE MY MESSAGE! TRUST ME, I tried! Luckily IN THE MIDSLE OF MY MADNESS, or not so luckily because no one EVER returned the call anyway, I was able to get ONE VOICE MAIL IN REQUESTING A CALL BACK AND THAT I WANTED ALL MY ITEAMS. Clearly you are under staffed. I also learned you were overbooked AND OVERWHELMED moving collage students ALL OVER BROOKLYN at this time but, that's not my problem. I paid you for a service that was suppose to make my life less stressful. Certainly not a great big headache and incapable of handling the demands. SoOOOOOOoo, please do not attempt to make me the bad guy here because I can easily POST A PRINT OUT OF all my call logs and emails to prove my yelp post Is an accurate review of REDBIN's services!

EDIT: Aside from the nonsense described below, the customer service rep apparently DID NOT record…read moremy new address, which I gave her on the phone yesterday. She even confirmed that I would like her to update my address, I said yes, and then I received a call from the delivery driver this morning checking that my address is my old address (he was outside of my old apartment)! Seriously, wtf? This service is useful and convenient, but the customer service is TERRIBLE. The rep I dealt with seemed unable to answer simple clarification questions without a huge amount of attitude and bizarre miscommunications. When she picked up, I told her that I can't log in to my account because password reset emails never arrive (and aren't in my spam folder, or anywhere else), so can I please just schedule to have my stuff dropped off over the phone? She puts me on hold immediately, and then returns to ask me HOW I WANT MY PASSWORD RESET. I'm like, no, I don't care about that...I want my stuff back, can I schedule that on the phone? She puts me on hold again. Then she comes back and says, "OK, when do you want it?" I ask, "When can I have drop-off? Can you give me some time slots?" She tells me "6-8" tomorrow (Sunday) is available, so I say yes, assuming that means 6-8pm (it didn't). Then she asks me about whether I would like to have the driver wait 20 minutes or schedule bin pick-up for later, and I ask how much it would cost to have the bins picked up later. It's $17, so I pick that option. Then she tells me that I can schedule that online or via phone. I ask if I can't just schedule this later bin pick-up on the phone with her right now, and she gets confused and starts condescendingly "clarifying" about whether I am saying that I want my bins with my stuff in them scheduled later (instead of tomorrow). No, why would I be saying that, when we were just talking about scheduling empty bin pick-up?? And why doesn't it make sense to her that I want to schedule for ya'll to pick up my empty bins while we're on the phone right now, instead of having to repeat this nonsensical process all over again tomorrow or next week? Then she walks through the time slots, and when I stop her to clarify when she says that my stuff will be dropped off between 6-8 AM (because I originally thought she meant 6-8pm), she interrupts me to start repeating the whole spiel, instead of just listening to my simple question for 2 seconds. What the eff? Please hire some better reps.

Pros: The hotel itself is pretty good. My first time using digital key and I loved it. The hotel…read moreroom was clean and had a good floor plan. I loved that I could slide a barn door to close in the bedroom if needed. My room was close to elevator and the clean supply room so I was a little worried about outside noise. Although I only stayed over on a Monday night even without ever closing the bedroom door it was very quiet. I had a small issue with somehow dropping my phone down into the ice machine (horror) but maintenance was very responsive and quickly got it back for me. Housekeeping was very friendly. Front desk was ok, although I feel like they could have anticipated or understood my question better when I asked about hotel shuttle. They have a sign stating where the shuttle picks up. I asked about it but they just said that it was coreect, so then I made an an attempt to find the location on the sign. When I got back to the elevator and realized it didnt go down or anywhere that might be a level cars would park or etc. I went back and asked where to find the location. They said it was where the shuttle picked up at the airport. Then is said where does it pick up here. They asked when did I need it. I said now. They said ok they would add me to a list. So #1. Why would someone checking out of the hotel need to know where the airport shuttle picks up passengers at the airport. And even if that is useful information, shouldn't it also inform where or what is needed in order to get picked up at hotel. Specifically this would seem important if the check in line was long. #2 He never answered my question about where the shuttle picks up at hotel. Once i realized the shuttle sign was useless, I assumed it picked up outside the doors and it did but this entire exchange made me feel like I was an inconvenience rather than a customer. Cons: breakfast had no flavor. I'm not expecting a lot from a free breakfast but usually the flavorless eggs have cheese or something you can add to the top to give it a little something. The vanilla pancake topped with whip cream and strawberries was ok but again very little flavor. Plus not something I could eat had I been on a hurry or had an early flight out. Other Hampton breakfasts do a little better job. Maybe Monday's are just not busy enough to warrant more.

Stayed at this Hampton Inn expecting the usual Hilton standard, but this was one of the worst…read moreexperiences I've had in over 600 stays. I was denied extra pillows despite explaining it was due to a medical need (something I've never been denied at any Hilton property before). The room's AC unit was extremely loud, constantly turning on and off throughout the night, making it nearly impossible to sleep. When I called the front desk, I was told they were at capacity and there was no one available to address it. The most concerning issue was the airport shuttle. It was overbooked by the hotel, and I was actually asked to let another guest sit in my lap during transport. That's not just uncomfortable--it's unsafe and completely unacceptable. When I contacted the hotel manager afterward to request a refund under Hampton's satisfaction guarantee, I was dismissed, told to "get over it," and the call was ended. I've stayed at Hampton Inns for years and have always had good experiences, which made this especially disappointing. Issues can happen anywhere, but the lack of resolution and professionalism here was the bigger problem.

Went with my boyfriend on a trip to Seattle. Came back from Alaska Airlines and would have to say…read moreeverything is quick and efficient. 5/5- for its cleanliness and very spacious. Overall, will try to come back again since service was fast and efficient the first time around. Tip: you can take the Coach bus & bus as well!

May 19, 2026 To get…read morefrom Terminal A to Terminal B, we needed to take a bus. As we entered the bus, we were told that it was the correct bus to go to Terminal B. No one told us we had to specifically ask the bus driver to stop at Terminal B. When we got to Terminal C, the bus driver explained that we were suppose to notify him to stop at Terminal B. News to us. Anyway, he drove us back to Terminal B. A bit of a communication hiccup on their side. The restroom at the Airport was a nice surprise though. I wish I could remember which Terminal it was, A or B, but it was completely Zen. Take a look at my photo of the inside of the stall. Unbelievable. As you enter the restroom, soothing music is playing, and with the decor, it helps you take the stress level down a notch or two. Kudos to the designers of this airport restroom.

Moved everything out of my old apartment in Long Island City and into my new apartment in Jersey…read moreCity swiftly and soundly (~3 hours)! More affordable than most other moving companies to Jersey City. They carefully taped and secured every box, and everything arrived in perfect condition. Not a single item broke!

I will add more to this review later. Moises moved some…read morestandard stuff (dishes, furniture of multiple types, misc. from ny to Indiana. A about 3 foot x 2 foot x 1 foot (approx) ceramic and metal sculpture was included in the move as they had appropriately and successfully moved the piece before with NY. As appropriate, the contract included foam encasement of the rather delicate sculpture that only has a few attachment sites to the metal frame (a bike) and multiple ceramic figures with arms, legs, hands, and a sun for a head. Moises packers used about 6-10 loosely folded pieces of paper (newsprint sized - daily NY post not NY times sized paper) around the sculpture, and another 2 ish pieces sort of crumpled around the top (see photo of just opened box w top and top packaging visible.) deliverers took same photo, I assume, since they snapped shots at the same time. In addition, the "box" was folded around the top of the sculpture, which (originally) had sun rays poking through DURING SHIPMENT. As is visible in a photo, some of the sun rays broke off (big surprise), and the rest suffered obvious damage and chipping. Of the 3 ceramic pieces originally attached to the bike frame, two broke off completely and suffered major damage. All figures lost some body parts, most lost fingers and parts of / damage to feet. Notice severe breakage in photo of the broken off figures in photo. Other items also came out damaged, just less valuable and more like cracks, stress fractures, and broken shelving / separators in , for example, a large lucite unit (2ftx3ishftx4ft). Also packing was clearly more intended to create chargeable packing volume than protection. Dishes that were already in smaller manageable boxes were repacked into a huge (now super heavy) box putting the dishes together (still have to check breakage at bottom of huge triple box) with about a foot of mostly open space at top (chargeable space!!!) and a few barely folded (literally 2 or 3) pieces of newsprint on top to "protect" against vertical movement during transport. And an echo dot was the ONLY item contained in a regular 1ft x 1ft x 2ft box - with a little folded paper again for company. And boxes going to 3 locations were supposed to be dropped off at ups, where ups repackaged (at our cost) and shipped (at our cost. Because from ups they went to 3 separate locations, but all went together from starting point to ups, we were charged $500 base charge for each final location - even though moishe's only took a single trip to ups to drop off the about 8 pre-marked for location boxes. DO NOT TRUST MOISHE's - AND THEY WONT EVEN REVERSE SHIPPING CHARGES AFTER ALL THE DAMAGE, INAPPROPRIATE PACKING TO OVERCHARGE SPACE, OVER CHARGE TO UPS... THEY ARE NEITHER RELIABLE NOR RESPONSIVE TO CONCERNS.

I have been coming here for many years, and always a pleasure. The room is clean and the price is…read morewhat you'd expect to pay, no surprises. The staff, Gabe , Gene, Kristy and Sherry are gracious and friendly. They always follow up with me on any questions I might have . I highly recommend the Swan! Jeff G.

Website photos do not match the rooms at all. Jacuzzi tub I ran three times and was still getting…read morefunky crap out of it. Very rude staff at the front Gabe. Supposed to be the manager of this place but talks to people like they are stupid. Night manager asked me if I needed a room when I handed her $10 for quarters. So I assume rooms can be rented by the hour here. If you're tight on cash and need a place to stay...sure give them your business. I would only recommend in a crunch though. We were moved and our first room had a huge hole in the mattress but that jacuzzi tub wasn't nearly as nasty. Rain some bleach through it and cleaner. Shouldn't have to clean a room when you check in.