Our flight from Japan to New Jersey was great up until we were about to land in New Jersey. We had to circle around in the air for about an hour because there was a line of planes down below in the way of where we were supposed to land. This caused our 3 hour layover to our connecting flight to become a 30 minute layover. It was absolutely ridiculous...how are we supposed to go through immigration, grab our checked luggage, and recheck it in. All to take a train and then bus back to the front of the airport. To go through airport security all over again. Mind you we had to run to our gate since it was the last gate of course. This was just a crazy experience to go through. There should be more organization for individuals who are trying to get to a connecting flight. Maybe another line that specifically says connecting flight, in order for the process to be sped up. All of that to get to our gate and find out that boarding was delayed.... Once we got to FLL airport, we went to get our checked luggage to find out that my friend's duffle bag was as still in Newark. Mind you her bag was the first to be placed to get checked back in. Luckily they shipped it the next day to her house. But she should've received her bag right after deplaning just like the rest of us. I'm disappointed but relieved that my friend received her duffle bag in one piece. read more

United Airlines - Airlines Near Me - Newark, New Jersey

I cannot say enough about the exceptional customer service I received. After a very difficult year caring for my son through ongoing medical challenges, my flight credit expired before I was able to use it. When I reached out to explain the circumstances, I was met with genuine compassion, understanding, and professionalism. Wendy took the time to review my situation, listen to my concerns, and offer a solution that truly helped my family during a stressful time. Despite my credit having expired, she treated me with kindness and empathy and worked to provide relief when I needed it most. In a world where customer service often feels transactional, this experience was a reminder that exceptional people still make a difference. I am incredibly grateful for the support, flexibility, and care that was shown to me and my family. Thank you, Wendy, for your compassion and outstanding customer service. Your kindness will not be forgotten. read more

I was exhausted and stressed with a flight home in an airport we are not familiar with, after getting up at 1am to chauffeur family members to another airport. Jamal was so calm, gracious, friendly, and professional. He brought me to a calmer state of mind and checked us in easily. He also gave us friendly and accurate guidance on where to head next. Thank you Jamal! read more

Lord Krishna guides what to write for United Airlines. Amber Janu 18th 2026 at MCO Orlando airport .... She can multi-task. i had two US Passports...old one for Indian Visa... She is quick, sharp, and intelligent...does everything not go.... Except the Air India i had to pay 260 dollars since they take one baggage. I will separate from you all...Here only appreciation. Then EWR to Dubai - EWR to Dubai: Outstanding pleasant super nice flight attendants were Amy and Mary... They were exceptional for 12 hours flight... People like them have an influence. I have one more name Shakenya j flight attendant I believe... I did not capture. Were. She was also highly exceptional united airlines employee. It was hard to connect to an agent. Whereas Neil in the digital world through the APP was great and helpful. It was hard to connect to an agent. Whereas Neil in the digital world through the APP was great and helpful. I was very frustrated as I could not reach out to anyone directly on the phone, whereas the agents at the counter C10 were helpful. Now I remember that Shakenya j was helpful in EWR C10 agent. We cannot communicate and the flight already left which is not right. In the app or digital it was not saying it has left. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy "Be Truthful, Honest and Fair" read more

This was a super easy flight to and from Nashville. I have TSA Pre-check, as does my family, but for some reason, theirs was not showing up on our tickets. The agent was super helpful and fixed it so it would show up for us when we reprinted our tickets. The pre-check line was only 5 minutes long instead of 35. We had a 6:50 flight and arrived early, anticipating delays, but there were none. We sat at the Garden State Diner, which was super fun and had excellent coffee drinks. We left a few minutes early and arrived early to Nashville. I was able to rest and sleep during the entire trip. The Nashville airport was wonderful. They have many stores to keep us occupied at the terminal, and there was ample seating while we waited for our flight. We were actually allowed to board early, leave early, and arrive early. The snacks and drink service were great. I actually watched a whole movie (great selections) and had no issues. There was a bit of turbulence, but the pilot told us we would be hitting it and was reassuring. We landed at Terminal A, which was delightful. Our checked bags were waiting for us when we made it through to baggage claim. read more

United Airlines - Airlines Near Me - Newark, New Jersey

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Landed safely! Landing bit bumpy! Great service! Love the snacks! Amazing views from the friendly sky's! read more

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This is regarding the food in first class. So I finally splurged on a first class ticket coming home from Aruba since it was a bit longer than my usual Bahamas. The food was gross. Come one, United. Spend a few more bucks and cater something decent. The chicken was dry and had a weird taste. The only thing good was the salad dressing, a nice olive oil from Italy. Otherwise a total disappointment. read more

United Airlines - Meal in first class: what a disappointment! Chicken dry and weird, potato mushy, cake not good either. - Airlines Near Me - Newark, New Jersey

United Airlines really let me down on my long‑haul flight from Venice to Newark on August 25, 2026. I pre‑ordered a low‑sodium meal because I'm diabetic and have high blood pressure. Despite the confirmed request, my meal was not loaded. I was given rice and vegetables with no protein, and later a cold eggplant sandwich. Neither was appropriate for my medical needs. I spent a 9‑hour flight hungry, dizzy, and uncomfortable. For a ticket that cost over $1,700 one‑way, this level of service is unacceptable. United needs to do better with special meal handling and customer care. read more

United Airlines - Cold eggplant sandwich for breakfast. I didn't request this. - Airlines Near Me - Newark, New Jersey

Flying in and out of here was very smooth for me. No delays. Good communication. Easy getting boarded onto the plane. I needed to ask the staff member at the boarding desk a question and she was very friendly and polite. There's plenty of seating and the announcements are easy to hear. If you're lucky you can find a spot with an outlet, too, to help making charging your phone or devices a breeze. Internet signal wasn't super strong, but enough to get some work done. read more

Took a flight to Dublin from EWR in business class. Had a lovely time. There was some difficulty finding online images of the expected meal entrees for in flight dining, but was happy with what I received. Their updated planes allotted an experience of actual full sleep as well which I was not expecting. Really enjoyed the updated travel bags provided with a facial mist to keep your nerves at ease, a dental kit, sleep mask, slippers and tissues. The meals in business are served with chilled flatware and they had good weight to them. Included are the images of the French chicken breast entree and the morning Greek yogurt. read more

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Attendants seemed confused by my name and incapable of matching me to my ticket. Then made me check my carry-on bag even though there was space left in the overhead bins. I'm getting questioned about "if my bag is safe to go under" when I specifically did not purchase a checked bag for this reason. Honestly so frustrating, and why I hate traveling with united. read more

The kiosk were easy to use. Staff were helpful. They processed our papers quickly which checking our luggage. They told us which gate to look for. We were ready to go through security and all was good. read more

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Im in New Jersey. Gate 17 smells like fumes. Again. It's time to board this sold out flight and plane hasn't shown up yet Update: they cancelled my flight to Nashville Update: missed a wedding Update: 3 days later my head is pounding from the fumes, gate 17, just shut down the gate read more

Take a customer to the correct airport. We were supposed to fly into Newark NJ but were rerouted to LaGardia. We had to take a cab, for $200, to catch our flight and United refuses to take responsibility! Never again will I use them! read more

The new area is better actually got in through security really quickly. Check the bag no problem even though well so far Wright. I haven't gotten in a plane and certainly haven't taken off yet nor landed, but I am so far so good on United today. read more

United Airlines - Gate 98, nice view - Airlines Near Me - Newark, New Jersey

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Ground crew and customer service was terrible at PHL from the moment we hit the curb, finding a United ee to assist, everyone pointed directions away from themselves. No empathy for disabled and special needs passengers. I watched as they dismissed requests, gave a passenger with a severely disabled child a hard time. They did not let them board first or early and did not want to gate check their mobility device - which would have made things easier for those passengers and others on the flight - they should let those with special needs board first. Common sense was lacking. Wheel chair attendants were terrible...seemed to be a cultural miss and general lack of gracious. I don't think I will fly this airline again! Horrible experience. read more

I was very disappointed each time I was dealing with united from the moment I arrived to the moment I left. Arriving into the airport we were stuck on the runway for at least 30 minutes so we could be taken to our gate. Upon arrival, united lost my luggage and somehow it ended up in another terminal. I had to wait about an hour for it to make its way back over here. How does that even happen if everyone else is baggage made it to the right destination? On my flight back I was waiting in line just to drop off my luggage. One of the United team members walked off instead of calling me forward so when I walked forward to check my luggage in I still around aimlessly while other staff did not know what to do. There were a few people that were kind, friendly and generous associate with that helped me out but unfortunately the bad outweighs the good when dealing with united at this Airport. read more

I've been flying with United Airlines for awhile since and wanted to try it again despite the unbelievably low reviews from the public. I paid extra for a seat that showed only two sets at the back but when I was on board, it actually was a three seater row? The chicken sandwich was stale and chewy and didn't expect it to be that bad. Our flights from NY to Los Angeles was delayed twice and seating was extra slow with staff being rude to their passengers? Wow! There was NO TV on the 777 and we have to use our own equipment wt, laptop and IPad and IPhones to access their flight entertainment. The pilot promised to a th up on the flight to be able to arrive on time to compensate for the actual delay but didn't actually happen. I have to cancel my Uber and pay extra to book another one? I'm really disappointed with UA, hope that they do better in the future and be more competitive with other airlines who have evolved in serving their customers and passengers better. UA should find ways to appease their customers and passengers when they fail to deliver excellent service because time is a critical component of living and moving... read more

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I've flown United out of EWR three times and I always enjoy myself due to the terminal being loaded with places to shop, eat, and drink. It's a nice size and a very busy terminal. Normally the flights are on time and smooth, but on a recent flight that was scheduled to depart at 7 pm was cancelled at 5 pm as I was walking into the airport due to some lie they made up about not having enough air traffic control workers, but the next day I found out about the drones. Lies, lies, lies! That really pissed me off because they never even reached out to me to make it right or put me on another flight that evening or set me up with a room at a hotel close by. Nothing! I tried speaking to a couple United check-in employees about it and they were zero help and said contact customer service about it, which is always a joke. So long story short, I had to get a car ride back home which is around 6 hours as I had work and plans the following day. That cost me an arm and a leg but do they care, Nope! I reached out to customer service about it a couple days later and they literally lied and said I missed my flight so they couldn't refund or credit me for the flight which is disgusting because they automatically rebooked me for a flight the next day without even notifying me and then had the audacity to say I didn't have a flight booked the day before. Wow! Luckily I had screenshotted my itinerary and then her tune changed to apologies when I sent it to her via text. That's such a scammer move on their part. How is a customer support person going to lie to me like that!? Wow! So she then proceeds to tell me they have to do an investigation and they'd contact me via email to let me know if they can refund my flight, my time, my stress, etc, plus the other traveling expenses I incurred within 45 days lol Did they? Nope! They refunded my flight partially and didn't reimburse me for all the other money I spent getting back home. What a joke! Zero stars read more

Terminal A at Newark Liberty airport is a great terminal to fly out of. It's new, has a lot to see, has comfortable seats everywhere and you can charge your device from almost every seat, including wireless charging! read more

United Airlines - The view from the escalator Terminal A. - Airlines Near Me - Newark, New Jersey

Very poor handling of a weather natural event causing us to be delayed til weather cleared. After deplaning a few hours and weather clear, United lost its flight crew - how does this happen? read more

The worst airline in delays never experienced in any other airline then united from a 7:32 pm flight it want to 7:56 to 11:30 and know 1:00 am 5 and half hours waiting in Newark that unexpectedly disappointed and frustrated read more

United plus Newark equals disaster. I used to like flying United but I've felt that their service has gone down gradually over the years unfortunately. Most of their flights are out of Newark now as that is their main hub on the East Coast. Newark is not the most updated airport so it's an inconvenient hub unfortunately for United. read more

This is such a fiasco! First off we shouldn't have even come to the Newark airport but you screwed up my husband's flight so we both came on a flight from Stockholm to Newark instead of Stockholm to Amsterdam . Then because the Stockholm flight was delayed we were in a rush because we had to go through passport control and the line was soooo long. Then we had to get our luggage and recheck it and it wasn't there. We waited and waited and it ended up coming out on a totally different baggage claim area! Then we paid someone to check the luggage there and literally ran, took a train to another terminal and ran to the gate for our connection to SFO. Then they said the flight was delayed. Then ten minutes later we were moved to yet another gate. And now we board in two hours. I tell you this is madness. Not to mention when we left sfo for our trip we were delayed almost four hours because of another technical issue on your planes and almost missed our connecting flight! And you lost our luggage! I'm sick to death of your crappy service! I would give it zero stars if I could! read more

This airline was great I loved the free movies they had There was little turbulence They have great food and drinks Nice crew They allowed me a tour in the cockpit This is a great airline read more

United Airlines - Airlines Near Me - Newark, New Jersey

As a parent, I have to report that the gate attendant flat out lied to me. He said that my foldable stroller needed to be gate checked. He said that only Baby Yoyo brand strollers are allowed per United Airlines policy. I asked him to show me the policy and he refused. He told me to call the United help line. I just checked and confirmed this is not a policy...he made it up. Be careful about United gate attendants. They sometimes lie. read more

I flew in and out of EWR on United a few times in the past few weeks and I had no issues at all. The boarding process was smooth and orderly. The gates were laid out with workstations everywhere. Terminal C gates were more modern than Terminal A gates, but still, the service was good and polite. The United Express planes I got on were a bit tight, but that is the case with commuter aircrafts. The one I took back to PVD had a nice carry on luggage section between first and coach, so all those carry on had a place onboard. Great experience. read more

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I've flown with United since when they first merged with Continental airlines back in 2010. I loved in Continental Airlines. In the very beginning of this merge, United system was used predominantly. I have many family members that worked with Continental airlines, and now under United. It was shared that United system was not as user-friendly and/or useful as compared to Continental airlines. In the very beginning, there were a lot of hiccups and issues, and most especially with Customer Service. I had a few issues of my own that I never reported here on Yelp or Google. After flying several times with the airline through the years, I've not had any issues. Since I reached the gold status, I get upgraded automatically to first class more often and at times to premium seating, which is very nice perk. All in all, great experiences. read more

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Never in my life have I seen an example of more useless employees or a worse customer experience model. I'm sure this is partially about the airport but the nasty attitude of the United employees working this morning really sealed the deal. Why do we pay $1000 plus for a domestic flight and the employees are rude, not helpful and we literally have to do everything ourselves? These people can't even take a bag at the bag drop without you first tagging it yourself and waiting through two lines, then if it's overweight, they can't even take payment, you have to go back and do the new tag yourself and wait through the line again. They won't be polite when telling you to do so, quite condescending actually, even though there are no signs that state these directives. All the United employees just stand around laughing and talking like they're at the bar while people are panicked about getting their bag in on time. This is almost enough to put me off United altogether. Gross. read more

United you failed today. Big fan of United and almost always treat us well. Today ? Nope. Keep reading but update.. we waited 2 1/2 hours to take off. Can't figure out how to put bags on a plane? How long have they been doing this? Waited 30 extra minutes to load bags. Then pushed us away from gate. Then brought back to gate because they need to verify bags were put on board. Lucky this is our last flight but cmon. There better be a voucher to make up for this. We are now more than an hour late and waiting .... They decided to stall by having UA rep come on board to tell us sorry. After waiting to finally get all bags on plane. Next we had to wait for ... paperwork? Balance, weight, this was ridiculous. Still no word of voucher or flight credit or anything. Scheduled for 7:30 pm, It is now 22:02 and still lined up for take off. Will update if I get one. read more

United Airlines - Rep waiting to speak - Airlines Near Me - Newark, New Jersey

I had to book an airline fast since I had to head to New Jersey for a show. United Airlines had the cheapest rates for decent window seating for economy seating. I was worried about flying another airline since I am a Delta girl but the service was welcoming. I felt better that the process was a breeze. I got to the gate easily and they had staff there ready to help if people had issues with their tickets. I used the United Airlines app and it was pretty easy to navigate. I just clicked my ticket and went on my way. I got to my seat and took some pretty awesome footage of the sky during take-off. I enjoyed it so much. They offered drinks and snacks! I got 2 flights through them and both went off without a hitch! 5 stars! read more

United Airlines - Ground lights - Airlines Near Me - Newark, New Jersey

I was here many times to travel for business or pleasure. I was most recently here to fly to and from Barcelona for my Mediterranean vacation cruise. My United TSA pre-check went smoothly. I also enjoyed my United Club, which was close to our C Terminal gate. My 787-10 UA120 flight to Barcelona boarded on time so I was happy. My flights to and from Barcelona were on schedule despite all the problems EWR had with their flights in early June. Our return flight 787-10 UA121 also departed and arrived on time to Terminal B (not United's Terminal C). Overall I was happy with both roundtrip flights. Our return to Terminal B Passport and Customs Clearance was much slower due to the many incoming international flights of other airlines at Terminal B. Last year United's Terminal C international passport and customs clearance was much faster than Terminal B passport and customs clearance. My roundtrip airfare cost $1,480. I love United's non-stop premier economy international flights. I frequently get upgraded, but not this time. More to come regarding our off site parking at EWR. read more

Arrived on an early flight and couldn't check my bags for an upcoming flight that was leaving 12 hours later. Staff told me I would have to get my bags from baggage claim and wait 6 hours before I could check them for my international flight. I went to baggage claim and talked to Laura and she went ahead and rerouted by bags to my final destination and gave me a courtesy call to let me know they would be on my upcoming flight. She was very professional, attentive and stepped right up in helping resolve this dilemma and enabling me to go to the lounge and not waiting at baggage claim with my bags for 6 hours and wasting time. Laura is Top-Notch and so appreciative that she is an employee that steps up to the plate to help! read more

When I sat in First Class to Tampa they gave me a snack box and there staff was so nice and when I went to Colorado with my Family The Food was not chewy it was Normal cooked they give SNACKS OUT On My way back from DEN to EWR I left the Gate I arrived at gate C80 and I left to go to the bathroom and my mom is handicapped so I tried to go back and help her and they wouldn't let me go back since she was still in the gate and baggage claim took forever there where everyone from my flight a traffic jam at the baggage Claim and on the plane someone yelled at my family to but the thing in the overhead cabinet and the flight attendant took care of it read more

No Service for Customers If I could give no stars for my most recent experience, I would... Day 1 First, @Unitedairlines sends me a flight cancellation only a few hours of its departure and chose not to automatically rebook me. I understand technical issues happen. So, this is not my issue. It is the customer service I received or lack thereof. I get rebooked on TAP airline to make a connection to get home. Long story short, my luggage never left the original destination. I'm highly disappointed in my ENTIRE experience with United. There was no empathy, urgency, nor respect. I've spoken with several agents over the past few days, regarding my luggage and honestly, they all failed me. No one seemed to care, no one went the extra mile to reassure me that things will be handled expeditiously. A few noteworthy agents are Jackie, Carolyn and Elsa, all were supposedly on the United premier baggage team. They are not proactively providing me with updates and when asked if they could grant me a temporary allowance to have 2 carry on bags for my upcoming trips, it was denied. Based on my experiences so far, I am strongly reconsidering whether I dedicate my air travels and loyalty to United in 2026. This has been extremely frustrating and their people simply don't seem to care. What is the point of maintaining an elite status if this is the level of service received? Im usually the biggest champion for United but if asked whether I'd recommend United, I'd overwhelmingly say No, not even to my worst enemy. No one deserves this kind of treatment. Day 2 I still have no information related to my luggage. The customer service agents don't seem to care because it's not their situation... I can't believe this is how they treat customers... I've received no status updates and it seems no one has made a REAL effort to contact their Star Alliance partner, TAP, that last had my bag. I called TAP and they gave me info but said they couldn't do anything for me directly because United is responsible for my baggage. As a reminder, I'm going through this because UNITED cancelled my flight. I did not book with a separate airline, I booked a direct flight and was forced to take a connection... My level of disdain for this airline right now is at an all time high... All it takes is for someone to actually HEAR me but I'm guessing their agents aren't trained in that art. They are only reading from a script... read more

The true value of any service is how they treat their customers when they screw up, and we found out United is horrendous at this. We planned a once in a lifetime trip to Japan on United (this trip operated in conjunction with ANA). Our original trip was for 9 days. However, on Sunday, 8/25/24, 5 days into the trip we received a message from ANA stating that there was an impending typhoon and that "in case delay or cancellation is expected due to bad weather etc you may change your flight reservation (transfer flight) or request a refund without any handling fee, regardless of the actual flight status." That Sunday evening:     ⁃    huge storm that flooded our area in Kyoto     ⁃    Expected Typhoon Shanshan landfall on Tuesday thru Thursday, which meant that the only day we could fly out and make it home was Monday     ⁃    Anticipated Shinkansen service stop, planes grounded     ⁃    Made call to United customer service to ask about rebooking     ⁃    Was told due to a system issue/limitation I would have to cancel my current flight home and book a different flight and then request a refund     ⁃    At no point did costumer agent say I may not get a refund due to the type of ticket I purchased which aligned with the verbiage in ANA airline's email     ⁃    I researched flights that evening, booked new ones home, and called back United to cancel my old flight.  This agent also took care of submitting my refund requests since the system would not allow me to change my original flight Monday 8/26/24: received refund denial emails from United Monday night into Tuesday early morning:     ⁃    spent 3 hours on text with United agent and a supervisor to hash out my refund issue and still could not get it resolved. At one point a customer service rep insisted that I had booked our original tickets through a travel agent. I said no, we booked directly on the United website and we have the printout and proof etc. He insisted that we had booked through a travel agent and then immediately hung up. To say that was extremely rude and annoying, especially after going through hours of waiting and transfer calls etc and losing another night of sleep over this right after getting back on the 24 hours of travel from Japan to LGA, is being very nice. I wanted to throw my phone at him if I could. We were finally able to get through to a manager and put in a dispute and are now waiting for their response. Not only did we have to cut our once in a lifetime vacation short by 3 out of 9 days, but we had to buy 4 tickets on the high speed train to go from Kyoto to Tokyo in order to catch the new flight at short notice. That was an extra $400. We were supposed to get a short flight between the 2 cities according to our original itinerary. We had to forfeit our already paid days at the Air BnB, which was another several hundred dollars. And then the new tickets for Tokyo to Chicago to NY cost us an additional $3400 for 4. So we're out a total of almost $5000 between the lost days at the BnB and paying for new tickets on the train and the now longer flight home (original flight was direct). Thanks, United!! 9/4/24 After multiple days of waiting with no reply, we tried calling our credit card company to try and have them somehow help us with the dispute. No luck. We also called ANA to see if they could help since they operated that flight in conjunction with United. They said no, you have to call United since you booked with United. We are now at the point of writing these negative reviews and starting a small claims lawsuit. read more

Brittany and Peggy are the absolute best ever!!!!!! They went beyond words can express. Warm welcome and all! Keep up the great works!!! Awesome customer service and knowledge! read more

An alright airlines. It doesnt awe me nor is that bad. Just average. I've had better and had worse. United is in the mid spectrum...

I wish I could give United Airlines a zero. My flight should have left at 9:35pm but the plane left at 1:15am. Can someone please tell me how that makes any sense? No updates... no vouchers.. no nothing. I will never go with them again and will not recommend to my family or friends. I was so upset with their service they do not even deserve any pictures. read more

United Airlines - Airlines Near Me - Newark, New Jersey

ASAP Tickets SHAME ON YOU, I've been patiently waiting almost 4 minths now for my refund check from a trip which I personally paid for which was supposed to be a reboot trip with my husband Ben, who sadly took ill the day of our departure and passed away 6 weeks later, so not only am I devastated emotionally, but now it appears that I've been ripped off by that agency! After supplying all the necessary documents for Ben's untimely passing, the airline carrier @UnitedAirlines approved the refund which they sent back to ASAP, not me. After months of attempting to resolve this issue amicably with ASAP agents, speaking with countless "customer service reps" from around the globe literally, I believe that their "noface" agency has no intention of refunding my money as the agents always give me the same lip service with the same canned response, "it's being processed"! Blah, blah, blah! How long does it take to send a wire transfer???? I call BULLSHIT on this, your agency is fundamentally shady & dishonest and this awful experience has added unnecessary stress and anxiety to the worst year of my life! So I scribe, BUYERS BEWARE, choose another travel ticket agency because @ASAPTickets might just scam you too in a similar situation, but in this case I'm gonna be a total Pitbull and take them to court but only after I write truthfully negative reviews on every travel review site which hopefully might negatively impact their Customer Satisfaction Ratings.. until they do right by me! read more