What a a great deal, great flight, and great staff. This flight was from LMM to EWR and it was 4 hours of smooth sailing. We purchased the seats three rows back from the entrance door where the middle seat can't be purchased so we could have all three seats to ourselves months in advance and got a great deal. The seats were pretty comfy and there was a lot of legroom compared to economy. The service was great and the pilots did a great job too. I've flown Frontier a couple times over the years but this was the best flight I've ever had with them, other than the flight from EWR to LMM. Thanks again for everything. Safe travels :) read more

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Exhausting Experience - Missed Connections, Delays, and Zero Support I missed both of my connecting flights with @FlyFrontier -- outbound and return. I booked Frontier for my NYC-LA trip from May 29 to June 5. They sold me a connecting itinerary with only 50-70 minutes between flights. That's not just tight -- it's impossible. I was supposed to fly Santa Ana Denver NYC (LGA) But my flight was delayed until I missed the connection again. So they rerouted me to Santa Ana Denver Atlanta NYC That's 3 flights with 22-hour overnight layover, just to reach the same coast. I couldn't believe No hotel. No help. No luggage. I had to: - Buy clothes - Spend on food - Pay $50+ for transport - Use 35,000 Marriott points for hotel And this happened across almost every flight I took -- delay after delay. The next day, I went to the Frontier counter at DEN to print my boarding pass and sort things out. To my shock -- I saw that a direct flight from Denver to NYC was available. I had asked for that exact flight the night before. The agent told me: "Unavailable." I begged for help. I was exhausted. The only answer I got was: "No. It's airline policy." They offered that same direct flight... for $400 more -- on top of the $495 I already paid. When I finally got to NYC, they told me to pick up my bag at LGA. At midnight I went. No staff. Just silence. Now I have to return to the airport again tomorrow, just to pick up a luggage that should've arrived with me. This isn't "low-cost" travel. It's high-cost chaos. @FlyFrontier #FrontierFail #FlyFrontier #Frontier #NeverAgain read more

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I have the the most horrible trip of my life in Frontier We were going San Francisco to Denver and each of my kids have a backpack small backpack they feet in the box they still charged us $100 for each backpack 300 total of course I complain but the woman in the counter space say if I keep complaining she will remove me for the airplane my husband just pay, The frustration Is no one is responsible for anything. And then I want my money back they don't do refunds. read more

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Took a direct flight on frontier from Hartford to Orlando and don't think that I'd book this airline again. It's a discount airline but for the consumer my personal feeling is that the lack of amenities is not worth the discounted price. Payment is necessary for either a carry on or checked bag in either direction so add $100 to the cost of your flight and you're not even served a cup of water during the flight (Yea I know you can buy your own at the airport or refill a bottle). Seat selection costs money too. It seemed like the boarding process was pretty chaotic, the seats are extremely uncomfortable (for a 2.5 hour flight), 20 minutes for a gate agent to arrive and drive the jet bridge, 30 min to get off the plane, 45 minutes for the bags to make it to the carousel (not sure if this is the airline or the airport). Just not my thing all around. read more

Warning: Avoid Frontier Airlines - A Nightmare Experience If you're considering flying with Frontier Airlines, do yourself a favor and don't. My recent experience was an absolute nightmare, and I want to warn others before they make the same mistake. I booked a flight through FlightHub for Frontier Airlines Flight 4092 from Tampa to Baltimore, scheduled for January 31, 2025, at 5:01 a.m. My wife and I were traveling to Quantico, VA, for my son's graduation as a U.S. Marine Corps Warrant Officer, a once-in-a-lifetime event. Unfortunately, Frontier's horrible policies, lack of communication, and terrible customer service turned our trip into an expensive disaster. No Customer Service, No Help, No Accountability Before the trip, I tried multiple times to contact FlightHub and Frontier Airlines to clarify baggage policies. FlightHub had no working customer support--just a useless chat line that wasn't even operational. Frontier Airlines was just as bad--I couldn't reach a single person to ask simple questions about baggage check-in policies. If I had been able to speak to someone, I might have avoided this entire ordeal. Hidden Baggage Check-in Rule = Missed Flight When we arrived at Tampa International Airport at 3:50 a.m., we were shocked to be told we could not check in our luggage because of a hidden three-hour check-in rule that was never made clear in any of the emails I received from Frontier. Yes, I had my boarding passes, but I was told my luggage wouldn't be allowed on the plane. I asked if the bags could be sent on a later flight, but the answer was a flat-out no. I was literally told my luggage would just "stay right here" and not go anywhere. What kind of airline refuses to help customers with their luggage--especially when they've done everything right by arriving early? Forced to Buy New Tickets for the Same Airline I then asked if we could rebook onto the next available flight using the tickets we had already paid for. The answer? No. Instead, we were forced to pay for two brand-new tickets just to get to our destination. We had to book: Flight F9-2911 (Tampa Atlanta) Flight F9-2634 (Atlanta Baltimore) Same airline, same day--but Frontier still made us pay all over again. More Money Grab: Double-Charging for Luggage As if that wasn't bad enough, I was initially told I'd have to pay an additional $69 per bag for luggage I had already paid for. Luckily, one staff member was at least reasonable enough to waive that fee. But why was I being charged again in the first place? Final Thoughts: Never Again This whole experience was a complete rip-off. Frontier Airlines showed zero flexibility, zero understanding, and zero customer service. Their baggage check-in rule is intentionally hidden, their support is nonexistent, and their policies are designed to scam passengers into paying more. If you value clear communication, decent service, and fairness, stay far away from Frontier Airlines. Pay a little more for a reliable airline--you'll save yourself the headache, stress, and wasted money in the long run. Would I ever fly Frontier again? Absolutely not. And I strongly advise everyone else to avoid them at all costs. read more

One of the poorest/low grade airlines to fly that charges regular price. Did not know this as this was my first experience flying with them!!! Flight was supposed to depart at 7:08pm so I arrived at 4:30pm. So happens a thunder storm appears and the flight departure was rescheduled several times until the storm passed. The plane landed in Philly as the storm passed and headed up to NJ. Once the plane arrived, the passengers un-boarded , the crew got on and everyone lined up to get on. A crew member came on the intercom and said we are being delayed until further notice due to one of the crew member running late and hasn't showed up yet...it's now 1am (the next day)...Never again. This is the same airlines that just duck taped a passenger to his seat for being unruly. Several complaints on the net about this airlines about lateness and cancellations...wish I knew beforehand!!! See picture of all the cancellation emails received. read more

Frontier Airlines - Airlines Near Me - Newark, New Jersey

Called customer service and agent hung up on me before I was able to ask a second question. Agent seemed hurried. read more

$55 for carry on or checked bags!!!! What am I supposed to do? Wear all my clothes? Who doesn't hav to bring something? Flight crew kept two whole rows to themselves so they can sleep on the " Redeye" back from Vegas, and Guess who kept the overhead light on (again a redeye) from Vegas to NJ? If your thirsty it's water or your paying. I'd say "nickel and dime" but it's $ and more $$ for everything. Do the math folks it's NOT worth it. Stay Away!!!! read more

I had the worst flight in my 56 year old life of flying on Frontier. Last night I slept in the airport--with my 6 year old son. It was a new low in air transportation. A 2:41 pm flight was delayed, then delayed then delayed again--and again... and then at 1:15 am we were told that the flight would take off at 6 am. There were no options, no assistance, no customer service, no kindness. And then, at 6 am, the flight was delayed again! Finally at 7 am it took off... wow. Really pitiful. Some of it was mechanical troubles, some weather, and some related to workers and their schedules. But underneath it all, Frontier has no heart. No customer service. No ability to react to issues that will naturally arise. Everyone was miserable, including my son, on his first flight. What a let down. Zero stars. read more

Frontier Airlines - Sleeping on the filthy floor while many noises interrupted. This is a six-year-old's first flight. He was not the only child either!! - Airlines Near Me - Newark, New Jersey

Horrible they lost my grandbaby stroller did not return it to our home and now I can't get in contact with anyone so they can find the stroller or reimburses us for the stroller. It was a high-end stroller not a cheap one and no one seems to care. I'm not gonna fly with them anymore. Even the lady at baggage said she didn't want to work for them because they were so sorry. read more

I will never book a flight with this company ever again. You first will notice their website is very hard to deal with. Then if you cancel a flight you will never be able to use the refund for the next flight as they give you 3 months to book the next flight- if you go past that date you will lose the refund . I tried to get the booking date extended and they refused to give me an extra month to book a trip. They get my 400 bucks and this review now - I hope it I worth it to them, I suggest that anyone reading this never flies frontier and find another airline to use - even if you are spending more for your trip, This company is not your friend and after I told some people about this experience they all told me they flew it once and from their experience that they had they decided to take southwest now from now on. I wish they told me this before I lost 1000 bucks. I wish I could give them 0 reviews. Look at the other reviews all say the same thing. If they treat costumers like this I wonder how they treat the people who work there. read more

Trying to get refund/credit for a flight because the event we were going to was cancelled due to coronavirus, but the website page cannot be found and the phone gets disconnected immediately due to "high traffic of calls" This is horrible customer service, especially during a global pandemic. Would never recommend or fly this airline read more

Wowowowsubziee!! Frontier man, what an airline, My child, alyssa, lovveddd the animal decals!!! service was amazing. While other airlines, give you 4 pretzels, frontier gave us 5!!! in our pretzel bag. My flight to Pyongyang was awesomeee!! Thank you For the amazing trip, Hope to see matthew the moose was so cuteeee!!! Ty again!! read more

Frontier Airlines - Ado - Airlines Near Me - Newark, New Jersey

Ok maybe not 5 star not sure, upon landing took 40 minutes to deplane, is it them? Not sure, plane super comfortable but not cheap, by the time you buy carryon privileges and seat alignment you can fly anyone else, for cheap seats were great though!!! read more

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0 stars! Literally delayed the flight 4+ hrs , once we got onto the plane we were waiting another hour and a half WITH NO ANNOUNCEMENT ETC. They finally decided to say something once people started asking and getting upset. They said there was a maintenance issue. NEVER AGAIN. DO NOT RECOMMEND EVER. FRONTIER AIRLINES THEEEEE WORST. read more

They charged me $65.00 for my purse/backpack but did not charge several others w/ the exact same sized backpack. Very rude check in person, she yelled at me to hurry when I'm crippled & on a cane.. I asked specifically about the luggage, & they lied.. I asked for help in bordering & was ignored. Pretty lousy service. read more

Horrible! I got suckered into booking on this airline because of an incredibly cheap flight. But I then found out I had to pat more than the flight cost to book my seat. I guess my reservation didn't cover the cost of a seat. Oh then I learned that there was another charge for any bag beyond a tiny purse that I wanted to bring with me, even a carry on backpack! so after these charges the cost was more than 100%more! Canceled that flight and now am booked for the same amount on a REAL airline with an assigned seat and room for my backpack. DO NOT BE FOOLED!! Do not ever use this airline! read more

My first time and last time booking with them. Changed flight 1532 three times and we still didn't get on the plane yet. Supposed to have boarded at 1:15pm from Newark airport to Atlanta it's now 4:29pm. The weather is great so why in the hell they delayed this flight. read more

Frontier Airlines is terrible, and I will never again fly with them! Cancelled my flight fifteen minutes prior to scheduled boarding time without any explanation or assistance to rebook. Was stranded in Philadelphia overnight. Finally rebooked myself on another airline at an additional cost to get home the next day. Frontier then only refunded me $46.00 on a $251.00 fare. read more

Apparently, they want folks to fly while infected with covid. My wife and I came down with covid. CDC guidelines instruct the infected to not travel within 10 days. Because our tests were more than 4 days (5 and 7) prior to the flight, they gave us no option to reschedule or refund. However, they gave us a credit for fees and taxes which was about 1/4 the price. Will never fly with them again. read more

If I could provide a rating lower than 1 for this airline, I would. Not only did they cancel six airline tickets on the return leg of a round trip flight ... with absolutely zero notification ... they had the audacity to charge us an additional $318 to rebook the flight when we noticed the error, frantically tried to call and correct the airline's mistake and found ourselves trapped with absolutely no alternative to get home to NJ from Florida. Then, on top of all of that unnecessary stress and additional fraudulent cost the return flight was delayed (btw....our flight going to Orlando was delayed too...by 6 hours). So anyway, by the time we arrived in Newark there was no crew on site to unload our bags. Not only will I never again fly with this fraudulent airline just to save a couple of bucks...but rest assured that I will do my very best to make sure that no one I know is ever tempted to book a flight with this substandard airline either. Absolutely horrible travel experience. read more

Flight 2555 Newark to Tampa on 11/19 ... they changed our flight gate 3 times after we were cleared by TSA. Because of the change we needed to dispose of all fluids purchased and needed to go through TSA again to the new gate. Frontier is disorganized and doesn't care for disruptions, when I requested reimbursement or charges for seat selections to be credited they simply said NO. Definitely would not recommend flying with Frontier Air.. read more

I am vacationing for the first time in 2 years with my daughter and my mom, and the plan is to celebrate my daughter's birthday in Disney as we had to forgo her sweet sixteen celebration due to COVID pandemic. We had air booked on Frontier, leaving out of Islip on 12/26 and returning on 1/1.  I saw prices had dropped, had called inquiring about rebooking the flight for a discount.  I was told I was unable to do this.  I asked to speak to a manager.  At that time I was told it cannot be done as I was out of the 24 hour booking window.  I asked to speak to their supervisor, was told I would get a call back in 24-48 hours.  At that time I explicitly stated no changes were to be made until I spoke to someone and I was assured my current tickets would remain intact.   On Thanksgivings evening, I received a voicemail, stating she was aware I wanted to cancel and it has been her pleasure helping me. I checked my flight on Saturday morning, and I am no longer booked.  I called customer service and they state this is what I asked for.  Ive asked them to please review the recording which they refuse to do. When I ask the question if it is their policy to cancel a flight on a customer when it includes the customer being charged $394 in cancellation fees without the expressed authorization of said customer, I have been hung up on by three separate managers.   At this point l, even though I have 1700 in air credit, it is not enough to rebook my original ticket.  I am confused as why 6 separate customer relation representatives would not assist in correcting this wrong. read more

They often change their flight time. Not small change, but a few hours change which significantly impact someone's day/plan for the whole day. Airport parking reservation needs to be changed, car rental, hotel accommodations, meetings, tickets to places, etc. They all need to be changed. Do not use Frontier! They have no respect for our time and plan. I have used Spirit, have no problem with Spirit as they didn't change the flight time. But frontier does. read more

This company is horrible. Like where is the communication 1st of all. How are they only doing chat costomer service. Come on even spirit airline answer their phone. And then my flight get canceled and I have to wait to damn to get on the next flight, you would think to help their customer out and be understanding they will make the customer feel taking care of. I asked to be compensated for 1 freaking bag, when I paid for 4 flights. Me and my 3 kids and they can't even compensate me for 1 bag. I feel disgusted, that I even flied with a company like them. This is the last time I will be flying with frontier. You got me 1st but not again. read more

unreliable, unhelpful very problematic and prejudice against Muslim after 8 hours of waiting one if the manger named nichol came without finding out. What's the problem talking explaining why the planes are late she deplaned few of the customers that were speaking of and they were frustrated with her airline and one of them was the family was us, even though we were speaking very respectfully. She looked at my husband name because it was a Muslim name. She depleting dust the first one and call the police on us and then explain didn't want to even talk to my husband to explain why she deplane us. two pilot showed up out after 7 hours and after few minutes both piloted walked out on the staff I guess they saw how unorganized the staff are. this manger called police on the passenger and when we talk to police he said that this is not the first time this silliness has a lot of problems with customers caring training specially the manger Nicole. read more

Could I give 0 stars. Been trying to get through to cancel my husbands flight as a wedding he was going to got cancelled with the corona virus. Called for 3 days straight with the phone off the hook. Finally waited 1.5 hours to get through. The incompetent person on the other line refused to refund me with all that is going on in the world. Explained that with the national emergency my husband will not be traveling any time soon. The person than persists to hang up !!! I am beyond livid. How unprofessional is a company like this. They should be ashamed by their care. And I will make sure everyone that use to fly them doesn't anymore . So pitiful that you treat clients like that. They should be ashamed of themselves. read more

Do not listen to the lies or the payed reviews this is a horrible airlines . Everything your hoping for from top to bottom expect to be disappointed. I just can't put into words how bad . Just pay the extra few dollars for another airline. DO NOT TRAVEL WITH FRONTIER!!!! Don't say I didn't warn you read more

Yo this is literally dog crap my plane was late and they tried to make me wait eight hours so I can go home ain't no way boy you got me fucked up I rather shoot myself in the head six times than do that I am active in the Navy so I'm not joking read more

Stay away from frontier airlines. Its a small airline and they boast cheap airfares, which is a lie. You get cheap airfares but then you have to buy seats, pay for all bags even carry on. They let you bring 1 personal item as long as it's not more than 14x13x9 inches. Then you have to pay extra if you want an agent to reserve seats or baggage. So I paid $431 without the seats which would have been another $112 I was going to buy baggage but decided to cancel and they charged me $396 to cancel, so I called them and said cancel the cancellation I will fly but they said no! Flight is not until nov.11 !! It is aug 13 now !! No flight and I'm out $396 !! Frontier airlines out of trenton mercer airport stay away !! read more

Flying with Frontier Airlines was the absolute worst experience I have ever had flying. Please heed my warning and dont fly with them!! They are very un accommodating, they could care less if your flight is canceled and will not assist with getting a hotel. My wheelchair bound mom and I were stranded at New Orleans Airport when they canceled our flight and we had to wait 2 days for another flight to get back home. Family members did pick us up but we were stranded for about 4 hours at the airport until they came. No one smiles and they nickle and dime you for everything. You have to pay $65 or $69 to fly with a carryon bag and they are rude. Please, please please do not fly Frontier!! I'm guessing they stay in business because some people truly cant afford to fly other airlines. To the owners and executive management of Frontier Airlines, customer service used to be more important than money. I am a retired veteran police officer, with 30 yrs service, excellent credit and own my $500,000 plus home out right. I will not stop talking and getting the word out about the dis-courteous, un professional and sub par service of the employees of Frontier Airlines. read more

Frontier Airlines is the most disorganized and disjointed airline I have ever dealt with and their lack of compassion for their paying customers is appalling. Multiple delays, disorganized check-ins, terrible customer service, more delays, zero compensation, and more poor attitudes from the staff. Except for the pilots and ground crew Frontier Airlines is the worst flying organization on the airfield. read more

Frontier follows ZERO COVID protocols ZERO!!! Don't let them kid you Not even one towelette given out -no spacing on exiting the aircraft. This is the worst Airline ever. There is nothing good about it- Nothing. Not worth any cost savings- choose Delta read more

I had a terrible experience with Frontier recently. They caused me to miss my layover flight because of their lack of urgency and care for my connecting flight which was another frontier flight. The flight was delayed over 5 times and when we arrived at the airport it took 45 minutes to deboard because they pulled up to the wrong tunnel. They refused to give me a refund and said the best they could do was give me a flight the following night over 24 hours later. This caused me and my wife to miss work. I explained this to a supervisor at frontier and they refused to compensate me in any way more than a flight over 24 hours later. I find it ridiculous that a billion dollar corporation cannot treat their customers more fairly. This airline is officially worse than Spirit. Will not fly with Frontier ever again!! read more

Horrible airline not to say unsafe, do yourself a favor and spend a couple of extra dollars to flight with a better airline you will save in the long run. As many reviews I've seen I agree. They are unorganized, not on time and planes are missing Fuel caps. Do not flight with this airline. read more

I traveled fron New York to Atlanta Georgia and back. The flight going. I was shocked at the interior of the plane. I hadn't flown since 1988 and back then the airlines made you feel comfortable, Not Frontier. I felt like I was in a converted school bus. The backs of the seats were metal and the tray table couldn't have been more than 2"×6". My return flight the plane was nicer. My suitcase once I retrieved it from baggage claim in NY was damaged. There is a rip on the back as well as a zipper pull missing. I had a car booster seat for my grandchild and 1 of the arm rest covers is missing. I wouldn't recommend fly Frontier. If I ever go down to Georgia again I'll drive. read more

Worst airline i've ever flew. No food. No TVs. No service. Terrible pilot, turbulence the entire flight. Make you pay for a carry on bag! Delays left and right. Will never fly again. read more

I would give this -5 stars. Don't use them they're scam artists. Where other airlines are better offering your money back for flights they cancelled due to Covid19 this company does not. They offer only a dumb credit for 90 days only and wouldn't extend it. Basically lost all money for the "flight that never was" absolute worst customer service they hang up you when they don't want to give you bad news or simply don't feel like working. When you do get someone on the phone they're not compassionate at all just trained to say sorry we can't help you. DO NOT FLY WITH THEM! Save yourself the headache! read more

By far the worse airline I've used. They ripped me off twice for flights they cancelled or modified. They charged me $158 for cancellation fees. They were supposed to give me two $100 vouchers which I have the email for and they ended up sending 2 $50 vouchers instead. Even after reading them the email they told me I was wrong and that's not what they meant. They're expensive, carry on bags are expensive, & I wouldn't recommend anyone fly with them read more

if I could do 0 stars I would, tickets are low costs but y end up paying a lot through the process. worst customer service ever!!! don't waist your time and your money with this company. read more