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    Delta Air Lines

    1.8 (36 reviews)

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    Coming from San Antonio tx. Flight layover in Detroit. Boarding the plane can see the aluminum oxidizing and the outside of the plane was dirty. Once on the plane. 3 seat on 1 side 2 on the other no tv screens in the head rest. Landing the plane rocked back and forth I thought I was on a boat or we were going to crash. I don't fly much first time seeing a dirty oxidizing plane with 5 seats in a row.

    Delta destroyed my luggage during a recent flight from Italy to NYC. My bag was structurally damaged and emerged with a bent frame. Delta baggage refused my damage claim stating that bent frames do not constitute 'damage'. It was pretty obvious that heavy baggage had been thrown on my bag and the impact and weight of that baggage damaged my bag's steel tube frame. I spent the past few weeks appealing to their common sense but apparently Delta baggage has none. How can you bend the steel support frame in a bag and not call it damage??

    Supervisor texting while there was a line

    I got to the counter to drop my bag 1 hour 15 minutes before departure. No line in security. I had everything set traveling with 2 kids. I was prechecked in. In the line there was a family in front of me. The got to the flight. When my turn came for a flight that was apparently overbooked the agent said i can flight but I can't drop my bags. I was confused but with 2 kids I found someone to pick up the bags and just travel with my carry ons. Finally I got to security where they said that the airline said someone with my name was being looked for so i was sent to security area. After 20 minutes in there where the guy was joking around and didn't ask me one question. Then he said you can go. Clearly the airline was delaying me due to an oversold flight. I made it the the gate for them to tell me that the plane was closed. Then they said you have to go on the 7am flight. So I asked is there.one to.newark instead and the lady said no without even looking. Then she told me.to hurry up because their shift ended and they have to go. I had no.choice but to stay almost 12 hours in the airport. 4::15 came with a huge line to check.in.and the supervisor is sitting texting I even took a pic. Finally the agent came. My 7 year old special ed child didn't have seat assigned. I asked for seats in the same line and row because my kids were exhausted and I didn't want them.falling on strangers laps. The answer was we cant. Apparently empathy is not a thing for the crew. One of my kids ended up on a passengers shoulder which made them uncomfortable. This could have being avoided. All around. Based.on this experience im not traveling with you guys. You are not the cheapest but I was ok with that based on good service. Clearly not the case

    Sama C.

    This is my airline for a very long time. It is a decent way to travel if you have perks. I highly recommend to take advantage of what any airline offers its members. As long as your flight doesn't get canceled or rescheduled (which happens mostly due to weather), and they don't loose your luggage then what can you complain about.

    Airbus A220...Brand Spanking New!!!
    Keno W.

    I vowed awhile back when Delta became one of the largest airlines to not fly them anymore.I noticed that the attitude of most of the flight attendants and customer service agents has changed over the years. Delta flight attendants redeemed themselves.We flew DL 2956 from EWR to MSP this morning and the flight crew was the best Crew I've had in a long time.Despite it being 0525 they were still in good spirits,smiling and being helpful to the passengers! I hope this is a change for the better!Great job this morning ya'll

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    3 years ago

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    8 months ago

    I don't think I've ever flown this airline and not had my flight delayed by at least 2 hours

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    3 years ago

    The worst of the worst. Flight canceled twice. No communication. Sat on the tarmac 6 hours. Can't get out of ewr. They don't care.

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    8 years ago

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    7 years ago

    The worst experience in a long time. Extremely crammed, dingy, late flight. Will avoid Delta in the future.

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    Review Highlights - Delta Air Lines

    We flew DL 2956 from EWR to MSP this morning and the flight crew was the best Crew I've had in a long time.

    Mentioned in 3 reviews

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    Frederick Douglass Greater Rochester International Airport - Presidential Papers Exhibit at Arrivals/Baggage Claim

    Frederick Douglass Greater Rochester International Airport

    3.5(265 reviews)
    245.8 mi

    I've been to this airport twice now and have enjoyed it both times. I can see why it was voted "the…read morebest small airport". It's always very chill in here and never super crowded so it provides a really good flying experience. Food options were not super plenty full so you should eat Outside the airport if you can. Plenty of stations for water and bathroom, brakes and lots of seating for waiting. Security lines were never long and you can come here closer to your flight so you don't have to spend as much time in the airport. Pick up and drop off areas were wide open so you don't have the rose of backed up cars. Very good airport!

    I haven't flown through this airport, but my partner did and he had an easy enough time. As far as…read morethe experience of dropping off/picking someone up, this airport has a lot to love. It's right off the highway and easy to navigate to. Signage upon entering is clear and easy to follow. The hourly parking lot is SUPER close to the terminal and only $2/hr. The airport is layed out so that you enter through the arrival/baggage area, which is super convenient if you're picking someone up. Departures are upstairs. It's very easy to navigate this airport. It's small and not too crowded. It's nice to have this option in the area, especially because the Syracuse airport is also a smaller regional airport so flights can be limited.

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    Frederick Douglass Greater Rochester International Airport - Airside terminal

    Airside terminal

    Frederick Douglass Greater Rochester International Airport - Small airport, easily accessible, clean bathrooms

    Small airport, easily accessible, clean bathrooms

    Frederick Douglass Greater Rochester International Airport

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    Delta Air Lines - airlines - Updated May 2026

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