My original review for Emirates was in the not recommended pile. What? Readers are practically walked through my Emirates experience from beginning to end, complete with photos. Am I supposed to walk on eggshells in a world where there are events like the Bay to Breakers race? Can't I mention movie star lookalikes one might see, demographics surrounding international travel, and likeable but crusty airport personnel at East Coast U.S. airports? It seems that maybe people who profess to be liberal really aren't. This goes along with what a coworker who is a Berkeley grad once said: 'When you have a long list of shoulds you need to adhere to, that's not liberal.' Please "don't tread on me" when it comes to my writing style. - - - - - I didn't ever think I'd be writing a review for this airline - Emirates. It seemed that, like its domicile, it could be expensive, a little flashy, and all that goes with that. I had done this once before - not booked a return ticket to the U.S. ... I'd later look for a low-priced ticket. Through the various sites, I once did this quite well and made the acquaintance of AirTransat from Lisbon to Montreal (close enough) on an excellent flight at an incredible price in low season. This situation was similar, except that it was summer. I found only a few low-cost flights. An interesting one left at 8:20 a.m. With Malpensa being so far out, this seemed arduous. I saw a late afternoon flight, but the airline codes were not clear to me. The price was right. Which airline is EK? Holy moly. It was Emirates. And, for that price, this and the connecting flight were priced together and 2 bags were included. Note that this is seen with some Middle Eastern and North African carriers (Qatar, Royal Air Maroc, etc.). It seems to be culturally driven ... stays with relatives may be longer and there could be a lot of apparel, purchases, and gifts. But it worked out well for me. I had two bags. The story gets better. The aircraft was the Airbus 380. Here, the flight came up from Dubai and, from Milan, one can purchase the segment to New York - JFK. Other airlines do the same thing as they pass through Europe and continue on to the U.S. or Canada or vice-versa. This was an adventure on all levels. MXP was slightly inefficient in boarding this large aircraft. Once inside, things were looking up. The seating was very comfortable and the legroom was almost generous. Emirates does not have a small area of economy seating upstairs. As such, this makes for one lengthy twin aisle, 3-4-3 economy section in successive cabins on the main level of this aircraft. The Emirates A380 was immaculately clean. Not only that, there are also nice touches everywhere you look - from simulated burled wood insets around the windows to other thoughtful features in the lavatories. The food was very good. One would think the Emirates cabin and flight crews would uniformly be from the Emirates or the Arab speaking world. That's not the case, though native Arab speakers are definitely on hand. Both the cabin crew and the cockpit crew were very international. Passengers were informed that the cabin crew could assist travelers on board in a whopping 27 languages! Verbal and visual announcements for this MXP-JFK flight were in English, Arabic, and Italian. The service was very polished for being in the economy cabin. In-flight options were interesting and, sometimes, it was more fun to follow what the slick looking Airbus 380 was doing on the 3-D flight screen. Some were watching televised programs. Others were sleeping. One woman seated slightly ahead of me who boarded in Milan was an Italian Dyan Cannon-lookalike and, instead of cheering on the L.A. Lakers like the Dyan Cannon of today does, this woman chose to placidly look out the window over the Atlantic. I sometimes do that since I can't watch programs or sleep on planes. Deplaning in New York and meeting the crusty folks at passport control went smoothly after this comfortable flight. I like crusty folks because they are often more genuine. I never thought I'd be on one of Emirates' planes, never having needed to or imagined going to Dubai. I thought I would just continue to see their planes at different airports going forward. I was thus surprised by other possibilities among their available routes ... and flying Emirates to return to the U.S. from Western Europe! If it sounds like an easy 4 stars for Emirates, it is. However, everything seems heightened to a superlative of sorts compared to other airlines I've flown on, especially for the economy cabin: the cabin's features, the legroom and comfort of the seats, the aircraft in their fleet, the breadth of their crew, and even the relative value of included things you may pay extra for when cobbling together add-ons to an economy ticket on other carriers. I'd say it was a 5-star experience and, to date, Emirates is the best airline I've traveled on. read more

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We flew Business class from JFK to Milan and flew First Class from Athens to NY. All of the staff members during the entire process (baggage checkin, Emirates lounge workers, airline crew) were super friendly, attentive and professional! I personally do not like being on an airplane for more than 2 hours, however, both flights were phenomenal! Being able to lay down and enjoy unlimited meals made the flights more enjoyable! My only complaint is that the seat buttons on the First Class section weren't responding properly. It was hard to adjust my seat to my comfort level and it took a while for the remote to respond but other than that everything was superb! read more

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Turkish airlines is still my favorite airline but Emirates definitely exceeded my expectations. I flew Emirates (Economy) in May from JFK to DXB and had a great 13 hour flight to Dubai. The A830 is quite the experience. Economy class had spacious leg room, exceptional service, the meals were tasty with plenty of snacks throughout the flight, and they do serve top shelf liquor like Hennessy & Jack Daniels which took the edge off of flying for 13+ hours and made for a pleasurable flight. The in-flight entertainment is hands down 1 of the best I've encountered throughout my travels. It had all the latest movies & music. There were also plenty of (USB) charging ports for all your electronics. I can only imagine what business & first class service is like. I've seen pictures and hopefully 1 day I'll get to experience such luxury. Looks amazing! The highlight of my flight was my birthday cake, birthday card, & photo from the staff. They went above & beyond to make my birthday special and for that reason alone, they get 5 stars. I wouldn't hesitate to fly with Emirates again & would definitely recommend. read more

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This airline was an excellent experience flying from JFK to Milan, Italy. The check in and baggage staff at JFK was the best I've ever seen. Very efficient and friendly and had us and our bags all checked in within 10 minutes (for 4 people). Their planes are excellent as well. For a long 7 1/2 hour flight, the seats are comfortable and the service is great. Lots of entertainment for the flight along with plenty of blanket and pillows for napping on that European red-eye. The only downside is the food. We normally take either American or United to Europe, and although their planes are not nearly as nice, their food was MUCH better than Emirates. Otherwise Emirates leads the way if they are servicing to your destination. read more

This is a horrible airline when your Internet is messing up and you accidentally pick the wrong date for your flights and you will like to change it to correct it and the next flight that you're actually trying to book is more than a flight that you actually booked it's not like the airline is losing any money so therefore to change flights they want to charge you over $300 to cancel flights they want to charge you over $200. I'm never booking with this airline again don't care how nice the flights are there are other nice flights. read more

The cabin crew where super nice. The seats where super comfy even in ecomy class. the fight entertainment was really good it is much better than fly dubai. read more

This airline is rated as one if the best. So we bought done business class tickets to experience it. Well the business class lounge is closed for three weeks! And they gave us a $40 voucher which is ridiculous as it does not even cover the cost of a glass of wine and an entree plus tax and tip. Poor showing emirates. You should be giving people extra points plus $100 voucher or upgrading folks to first class. Part of flying business is enjoying the peaceful lounge, endless drinks, free wifi, and usually good food. Emirates only puts their lounge value at $40. So why we're charged full price for business class? Bad bad form Emirates. Shame on you read more

I'll probably never spend the money to fly business or first class on an overseas flight so flying in economy via Emirates airline may be as good as it will ever get! First things first, the airline doesn't treat you like a peasant. We were provided amenities in economy class such as sleep masks and earplugs and scented hand lotion and mouthwash in the bathrooms. The food was still "airline food", but it was the best airline food I have ever had. I had a decent chicken curry for dinner and we were provided with constant snacks and beverages throughout the flight as well as breakfast before we landed. If you wanted to grab a few winks, but did not want to sleep through a meal service you are provided with stickers to notify the stewardess to wake you. Even the inflight entertainment seemed to rival other airlines. I enjoyed several movies during my flight that were all recent releases. What if I told you that not only does Emirates provide better service than your typical airline, but that they do it for CHEAPER than their competitors? Emirates constantly run amazing specials. My husband and I flew from New York to Milan Italy for $700 round trip total. Not per person, TOTAL for both of us!!!! I have also seen great deals to Greece, Asia, and Africa. Sign up for their email alerts to find amazing deals. If Emirates flew to more countries I would fly them overseas every single time! read more

Wow really amazing, I don't think I can fly on another airline ever again. Seats were comfortable, loved the hundreds of options for entertainment on the TV. I cant imagine what business or first class is like but for the cost I doubt I would spend the money. Food was great, shocking what they serve and the amount. The first flight I enjoyed the lamb and amazing mashed potatoes, the rerun home was beef and equally as good. Maybe some of the US carries can take a few tips from Emirates. read more

Emirates - Amazing food for an airline. This was lamb. - Airlines Near Me - Jamaica, New York

Our father is a 93-year-old heart bypass patient. He was traveling alone from India to JFK in April on Emirates. Wheelchairs had been requested for him, and confirmed both during booking, and during boarding at the India airport. Indeed, he was provided wheelchair at both the origin and destination airports, no issues. The issue was at Dubai where he already had a tight connection. No wheelchairs were provided for him here! Apparently, some staff members mentioned to him they only had 14 wheelchairs operating -- can this be correct for this large, world-class airport ? Fortunately, one of his fellow passengers, a complete stranger, saw his plight, and kindly offered to carry Dad's hand baggage. So, with his assistance, Dad was able to somehow hurry on his own over slippery polished floors to make the connection. This is a very large airport, and he thinks he had to walk a mile. They were the last to board the connecting flight -- the airline staff said they had waited a half-hour for them. On his way, he was accosted by an airline official that his flight had already left, and they would board him on the next flight ! He could have slipped; he could have a heart attack. A warning for all of us -- never book a connection anything less than 4 hours if you are using this airline and airport, especially if you require wheelchair assistance. read more

Wow just wow. Great food, generous portions and friendly service. The plane from JFK to Dubai was spacious and comfortable. Each seat came equipped with a large touch screen loaded with movies. I cancelled out my jetlag with a movie marathon! Bonus. Was able to get all my flight miles converted to my JetBlue mileage account. Not bad! read more

Awesome place to kick back and relax before taking off. Food selection is great; choice of about 8 main dishes, lots of sides. Huge selection of drinks. Ambiance is a bit bland. My second favorite business lounge after Virgin Atlantic. read more

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Just returned from flying Emirates from DC - Dubai - Bangkok. Must say that this airline is A1 and makes the US airlines look like 3rd world airlines! The service is and was outstanding, smiling attendants very good food and attentive staff. This should be the norm but we have been forced to accept mediocre to poor service with some ptetty nasty staff on US airlines over the past few years. Other airlines could learn a lot from Emirates as far as service is concerned! The planes all seem to be brand new. Entertainment is amazing with lots of movies to choose from. Only downside of the trip would be lack of help at Dubai airport on our return leg where there was little time to make our connection back to USA the staff meeting the incoming flight from BKK were useless and did not understand the urgency of connection. Also boarding process could be better organized. Otherwise actual in flight experience would be 5 stars! Will definitely fly Emirates agian. read more

Emirates Airlines, What can I say about this airline other than how fine it is! However, this is not about the airline itself, but, with their "Emirates Chauffeur" service. After spending over $16,000.00 on airline tickets which included chauffeur service to and from hotels, airports, etc. We expected the service to work well. Sounds pretty nice and it is, except when something goes wrong! When we arrived at JFK in New York after a 14 hr. flight from Dubai we were looking forward to locating our driver and be on our final "leg" of our trip and arriving at home. We followed Emirates instructions on where to locate our driver, however, he was not to be found! We tried to locate the driver for over one hour, asking other limo drivers and agents if they had information on Emirates Chauffeur services. No one knew anything. We tried calling Emirates to inform them of our situation, however, NO one answered the phone (Land lines & cell), and text. We finally decided to ditch looking for the Emirates Chauffeur and contact another Limo. service. We secured another limo service at a final cost of: $241.36. After arriving home we contacted Emirates appraising them of our experience and wanting to be reimbursed for our additional expense. They indicated to submit an invoice for our additional expense of $241.36 from the Limo. service that we used. We did exactly that! After they received our invoice they responded basically: "We want to offer our sincere apologies for the service disruption you experienced, etc. but, our Chauffeur was in the location where we were". etc. They assumed no other responsibility offering only this explanation. I followed up with Emirates asking them basically to review their decision once again, indicating their instructions were followed on where to locate their driver. We were in the designated location, the driver was not! On our other locations on our trip the pick up went fine! The drivers were looking for us! This driver was AWOL and/or Emirates supplied us with the wrong information. This situation is now over a month old with four (4) request for them to change their position and reimburse us. When I put thru. these request I receive an e-mail indicating that they have received my inquiry assigning a new case number every time and that I will be hearing from them "Shortly". I NEVER DO! I never expected this type of service from a company as Emirates for we do enjoy flying their airline. Hopefully, they will respond favorably to this review. Sincerely, Andrew J. Murro read more

Flew this airline business class to Dubai. I must say it the experience and service are well above any US airline. You get your own little suite with a mini bar, full lie down bed and huge TV. The bed has a built in massage chair, which is great! I have also flow coach on the same route and it is still way better than any US airline as far as service. Overall a great experience and I would fly them again on a long haul flight. read more

I years ago about 3 years ago i did wat that call inter line for United Airlines so u go to t 1 or t4 with a radio. U call for a bag pick up to be brought to t7. With was fun to do ppl u meeting it was fun to work With. But ppl that come off da plane small like hell. Did not like that at all. read more

We travelled with 2 kids from JFK with many luggages. I checked in online to reduce the wait time. With many luggages we had a little bit of overweight. At the Check in counter we met this wonderful girl named @Naima Sikdar who went out of her way to get us out of the mess. She spent time with us helping us and instructing with everything. Helping check in everything including car seat, stroller and stuff. She did her best and she made us feel proud flying Emirates proving their caring service. She is awesome in her job. Then the experience with A380 wow it was lovely. Thanks to Naima Sikdar ! Cheers emirates. read more

Emirates - A380 - Airlines Near Me - Jamaica, New York

One of the worst experience with Emirates ever at JFK airport. I have always travelled with them and had good experience but this airport staff was a different crew. Most difficult staff, lazy and inexperienced with an attitude. I would never recommend flying with Emirates from JFK. read more

After my recent round trip flight from JFK to Milan on Emirates in economy class, I wanted to give this airline a glowing review. From the experience with the check-in staff at JFK, to the comfort onboard the plane, and to the onboard staff, the airline was fantastic. The check in staff at JFK was extremely helpful. My brother was delayed driving from Boston, and the staff was accommodating in checking him in only 50 mins prior to the flight and making sure we made it on time. The A380 plane was clean and modern, and the entertainment system was the best I've seen on board. Despite flying economy, I was treated well. We received hot towels and tasty food and wine, and the pillows and blankets were higher quality than typical. The plane was full which made it less comfortable, but I can't fault the airline for that. Emirates high reputation is well deserved. read more

I flew economy class from JFK to Dubai aboard the new Airbus A380. I will have to say, this has been my first experience flying with Emirates and their services are well above any other US Carrier that I have ever flown. I fly a lot and I wish this carrier did Us domestic stops cause I wouldn't fly any other way. Additionally on my flight home from Dubai I was upgraded free to Business Class- now that is an experience I can't wait to share Firstly the plane is amazing- Airbus did a fantastic job that makes any Boeing look mediocre at best. The plane is incredibly smooth, huge amounts of leg room and decedent furnishings make the plane looks high class even when ur in the middle 4 seats in economy. Couple that with Emirates world class service and my mind was blown. Emirates did something that is fantastic they held onto the service aspect of traveling religiously and have made traveling pleasurable. All the hostesses are gorgeous (unlike most if not all other airlines)- and everyone is beyond friendly- this truely reminds me of the heights of plane traveling with PanAM in the 1960s. The food was amazing, enough to keep me satisfied for the whole 12 hr flight and they were quick. Emirates did not short staff their flights like most US carriers so u don't have to wait 30-50 minutes to get food service. Now- when I got upgraded to Business Class the entire game changed. Upstairs on the A380 is whole new world- and wow once I've done that- I will say it almost makes it worth it to pay the extra 5-8K to fly Business. Emirates is rated as #1 in their service and Business and First class sections and they did not disappoint. The Suites are huge, the seats fully recline and have massagers built in. Free Voss, Perrier and juices are always available. The 24 inch infotainment system blows my mind and coupled w the noise canceling headphones I didn't want the 10 hour flight to end!! Their food is magnificent, their airlines are incredible, their service is phenomenal. If there is anyway I could and will travel internationally from now on I will make sure to choose to travel with Emirates. (Pref business class too haha) read more

I'm not a novice when it comes to flying overseas. I'm no jetsetter, but having family who live halfway across the world means I have to travel sometimes. Overseas travel is uncomfortable no matter what (well, maybe it's not uncomfortable if you're flying first class), but Emirates tries really hard to help you forget how uncomfortable you are during your long ass flight. My friend and I bought a travel package on GROUPON of all places. I wasn't expecting much. Imagine my surprise when we boarded the plane and saw that we had snagged seats in the bulkhead row! So much legroom! As an extra bonus, I had an empty seat next to me. Each seat in the "tourist" (aka coach) section had a pillow, blanket, and headphones ready for use (all in little bags that indicated they had been sanitized/laundered). As we settled in and the door was closed, the flight attendants came around with lemon-scented hand towels for everyone to freshen up. lovely. Every seat has their own personal entertainment system that has movies, tv shows, music, and video games. Every seat has a USB port and an outlet too. One additional feature that I'd never seen before is a little flip down cup holder, so that you don't have to have your entire tray table down if you just have a glass of water or something. The food served was a step above what I'm used to for airplane food too. The flight attendants on the way to Italy were super nice and customer service oriented. (on the way back, they seemed a bit grumpier). Extra bonus: the bathrooms are slightly larger than most airlines. In any case, if I have the need to travel overseas again, I will make it a point to check whether Emirates has availability. read more

Dishonesty and deceit - customers beware! Prior to departure from Dubai to New York, a member of the cabin staff broke my headphone jack when checking the overhead compartment for space. Upon mentioning this to another cabin staff member, I was initially told nothing could be done about this, even though a staff member was responsible for breaking my personal property. Subsequent escalation to the attendant in-charge of the cabin, resulted in my provision of personal and contact details to him, with the promise that Emirates would contact me to arrange replacement or compensation for my broken headphones. I was extremely frustrated that my headphones, that were acquired for a material amount, were broken by Emirates staff members prior to a very long flight and who were initially unwilling to help remediate the issue. Upon return to New York, I wrote to Emirates Customer Service and they denied my claim on the basis that I was responsible for my personal belongings! I challenged why Emirates was refusing to accept responsibility for destruction of my property by their employee in the course of performing her job - reminding them that I was in my seat watching TV when the stewardess suddenly leaned over to open the overhead compartment. What more was I expected to do to protect my personal belongings in that situation? I asked what Emirates' policy is on employer liability for employee actions resulting in loss to customers, but I was ignored for the next two weeks. Writing to follow up, the Customer Affairs Supervisor now changes her story, telling me they were unable to corroborate my story with the cabin crew, in effect accusing me of fabricating this incident. Even though my wife who was with me witnessed everything and I provided Emirates with the names of the cabin crew I dealt with, I am now being made out to be the offending party. It has been almost three weeks since I last heard from Emirates, hence I am resorting to social media to be heard. What more can customers like you and me do? If Emirates is willing to mistreat passengers and act in such a dishonest way over a pair of headphones - who knows how they will handle more important matters. There are many options for us customers - choose wisely. read more

Flew business class. Was picked up by Emirates, dropped off and checked in with all our bags in less than 10 minutes. Boarded from the lounge. Excellent lounge - definitely one of the better. Lounge had excellent furniture and decoration. It's huge and doesn't feel rushed and cramped like most lounges. The food was excellent with a full breakfast including idly, sambar, egg white omlettes, meat and cheese plates, lots of bread assortments, French toast, veal sausage, porcini frittatas, hash browns and more. Additionally a full bar was available with beer (Stella, Bud, Heineken) wine and liquor (Baileys, Kalua, absolut, Johnny walker black, glen fidditch, Cuervo and even roses lime juice). Solid business center, ny times, Wall Street journal, financial times and USA Today. Televisions and prompt service. Business class is amazing. Aboard the A380 we were able to board from the lounge. Emirates service is excellent and helpful. The seats are fully reclining. The plane is designed in Emirates style - wood paneling in the windows and seats. Amenities include a huge screen, enormous movie and entertainment library, noise canceling headphones, in air wireless, a non alcoholic mini bar with VOS water, shoe storage, men's and women's care packages (bvlgari products, mini mirror, toothbrush, toothpaste, razor, shaving cream, comb). Champagne was served initially and was great. My wife's service was delayed which was strange. They have Chivas 18yr, Johnny Walker Double Black, Glen Levitt 15 yr, Hennessy XO. The menu looks promising. The Arabic announcements are annoying and a bit loud - but has to be dealt with. Lunch was served first. The mezze plate with vegetables, hummus, baba ganouj and stuffed grape leaves was excellent. The bread and pita were excellent. The salad was good - nothing special. Wine was served with the meal - a solid Syrah. Prior to serving they put a table cloth on our tray - sweet! The main course - Herb rubbed sea bass served with salted caper, cherry tomato and kalamata olive salsa, accompanied by steamed green asparagus, broccoli florets and roasted red peppers. Excellent! read more

My emirates/Jet blue connecting flight got in late. With 1.5 hours left they made me wait in this ridiculously long line. Not sure if I am going to make my flight to Dubai at this point. I was told, "We can't help you because you're not in Business or First class". I usually love flying Emirates but their JFK operation is abysmal. Just don't do it. read more

Emirates - Airlines Near Me - Jamaica, New York

I was blown away by how good the service is on this airline. I will never fly United or American Airlines again. I love the airline for its generous leg room, great food, beautiful and clean interior, very responsive stewardesses, and it is the airline to be flying on right now. I was sitting in economy, and I would say economy on this airline is almost as good as business class on United or American. I was so surprised to get free wifi, free food, free entertainment, and that I actually had a good time on my flight. Thank you, Emirates! read more

Just came back from a trip to Dubai, Abu Dhabi, Kenya and the Seychelles. We took 6 flights and by far the best experience was on Emirates. For comparison we took Business Class from Nairobi to Dubai and I found the overall experience in Economy on Emirates from NYC to Dubai a better overall experience than Business Class on Kenya airways. What I have heard about from Emirates has been confirmed - highly recommended. read more

Emirates - Airlines Near Me - Jamaica, New York

JFK to BKK! As a long time Virgin Airlines fan, I was remiss to believe anyone could compete. Vivienne Westwood-clad flight attendants aside, Emirates was equally as good, if not better than any other airline I have ever experienced. My flight was from JFK to Bangkok (via Dubai). Let's just say "wow!". From the moment I checked-in to getting on the gorgeous new Airbus A380 jet, the amazing leg room in economy class, the massive 17" screens, amazing selection of entertainment to the delicious food and fantastic service, I cannot praise this airline enough. Add to this, they were actually the best priced fare to Bangkok this past Summer 2013! Seeing as how they are adding new routes regularly (JFK to Milan comes to mind) with special booking rates, Emirates is well worth putting at the top of any travelers list. read more

Overall the A380 business class Milan/JFK experience was good. But one thing made me choose to not fly them again. Lounge: First-rate. Had a shower, the attendant was sweet and pampering, showers are what you'd find in a nice hotel. Food: Average, which was surprising. I ordered Lamb biryani, it was fatty and not especially flavorfull. It was presented as a 5x8" dish and was 90% rice. Appetizers (Mezze) just OK. Plane: They rock the fake burl walnut with abandon - like it's on every surface, including the toilet seats. The flatbed seat was comfortable but Delta's business on their new 777 & AirFrance's A380 is more refined IMHO. The stocked mini bar at my seat was a nice touch. The inflight bar is great to have - it's relaxing to have a place to retreat to on the plane, although it wasn't really used on my flight, mostly because of the time (late in the evening, most ppl slept). Flight: The pilot announced landing at JFK with a 20-minute warning, which seemed like an oversight. It created a rushed atmosphere on the plane - which was an inelegant way to wake (everyone was tired - flight was delayed already by 2 hours). They give you a pad to sleep on which they must remove before landing. So, imagine the stewards rushing about to collect them and all blankets from under groggy passengers then reseating and getting seats into correct position for landing. It was kinda strange and hectic. Staff: Top notch. Loved the ladies uniforms, everyone was attractive, professional - except (see below): Dealbreaker: Their inflight phone & internet. What this means is you can expect FaceTime (on speakerphone); yapping on the phone; and generally any/all bad phone behavior - inflight. For 8 hours. This absolutely negated any concept of a 'luxury experience' for me. This is a giant mistake to offer on a plane. I am 100% against inflight cell or voice service. When I complained to the steward that the couple (in their 60's) three rows down from me was using FaceTime to blab with their pal about *literally nothing* the steward looked at me like I was insane. I was not the only one to complain. The couple's piercing FaceTime ring went of more or less regularly over the course of the flight, as did other ppl's ringers. It is really super weird that they or others were not told to stop or silence their ringers. I addressed the couple directly, politely - they would not respond to my request to 'smettere di utilizzare il telefono' - stop using the phone. Assholes are assholes, an this flight had a rich collection of them. I won't fly Emirates again simply because of their phone policy. And frankly, Delta Business & Air France are hard to beat, the food is great - and it costs less. I chose Emirates because I was curious to try it. Now I know. read more

1: SEATS:: Economy class has extremely almost zero leg space. If you are tall (above 5'7) you will be hardly comfortable and if someone is sitting in the seat in your front row, you are just LOCKED-UP. Its an absolute torture to move. 2: CABIN CREW:: Used to be very nice now only helpful, depends on their mood and the food Emirates is feeding them. 3: LUGGAGE: I bought a brand new SAMSONITE suitcase (50 pounds capacity) 1 day before traveling & landed at Los Angeles Airport 24 hours later with an open suitcase with zipper open halfway. When I complained the Emirates staff said may be you over loaded it so the zipper broke, I opened my bag & showed her inside since I only had clothes, hardly 20 pounds, so cannot be heavy enough to break a brand new bag with a capacity of carrying 50 pounds. She said I can give you plastic shopping bag so I left airport with my clothes in 2 shopping bags + STOLEN I PAD + a broken brand new luggage suitcase. Later I saw videos on youtube of how staff opens the suitcase zippers with a pen only, found the answer to mystery of open zipper. SO NEVER BOOK YOUR LAPTOPS/IPADS/CAMERAS IN YOUR LUGGAGE WITH ERMIRATES, ONLY HANDCARRY. 4: INFLIGHT FOOD = getting worst day by day, i used to chose special meals while booking online, now no such option available. Either u eat FILTHY INDIAN FOOD that smells like was cooked in sizzling gutters of India or you eat nothing. When you takeoff from NY JFK, If you cannot eat Indian Chicken your only option is Indian vegetarian food. I am pescatarian hence asked for vegan option; cabin crew said if you cannot eat chicken you must wait till I serve food to all and if any vegetarian food is left I will give you otherwise not, so I ended up eating bland steamed spinach with bland white rice and discarding the chicken portion. For Breakfast I chose vegan & there comes a tray with a fake croissant (was plain white bread loaf infact that looked like a croissant) plus a main meal, the moment you open the main meal it smells like fresh shit +marijuana combined, OMG YEKH. My friend refused to even open the food after he could smell the blessed shitt from my tray 2 seats away. Inside was something round & fried (looks like un-inflated fried lifebuoy ring, most probably expired lifebuoys from last flight) floating in a white sauce. 5: AIRCRAFT SMELL : aircraft smells bad, could be coz of this shithole Indian food they are forcing 195 nationalities to eat. Emirates need to carry "nerve conduct test" on their staff since I am sure the nerves that connects the brain with any human senses are COMPLETELY DAMAGED. Now I know why cabin crew roams around like drugged retards coz this smell kills their nerves. 6: YOUR SEAT COMPANION:: Never trust the person sitting next to you. Once the moment I sat in my seat there was a very bad smell, once we took off I told the cabin crew that I am sitting next to bathrooms (there was a service section next to my seat, due to bad smell I thought those have to be the toilets), the cabin crew asked me what's your seat number, after checking she goes like there is no bathroom next to your seat, its food service area as per airplane map. I said cannot be since there is an awful smell so I am sure I am sitting next to toilets. she walked with me to my seat and open the curtain of service area & it was food service area indeed. She said flight was connecting & coming from Mumbai before they pickedup passengers from Dubai & the smell is from the man sitting next to you. The cabin crew said I cannot do anything except for offering you another seat. Other seat was nice since I cannot spend next 13 hours throwing up. SERVICE SCORE: Emirates need to work on even some basic standards; so people can score at-least a "ZERO" out of 10 rather than talking negative about smelly indianshitt meals from NewYork to Hongkong. read more

This airline is the shit. I was able to recline quite a bit in my economy class seat. the food served was actually really good! Tons of movie options. When The flight attendant came around to ask what drink I wanted, I asked if they had bloody marys and she handed me a glass with ice, tomato juice, hot sauce, and worcestershire sauce. She also gave me 2 bottles of vodka. The wine served with dinner was lovely. The flight attendants were friendly and helpful. My only complaints were that there was no soap in either of the bathrooms, people kept bumping my shoulders because I had an aisle seat, and the flight attendants ran out of water (though they did have the water fountains by the bathrooms). read more

Comfortable lounge and tasty food. Clean bathrooms and relatively quiet seating area. Only downside is emirates isn't part of TSA pre check so it takes a bit longer to get through security. read more

Worst experience ever ever! The flight was supposed to depart at 10am it then got delayed to 1:10pm and boarding was supposed to be at 12:10pm. This never happened. The flight got delayed more. We had a connected flight to Delhi. We would miss it . It was obvious. But no one knew which flight we we're supposed to take from Dubai. We didn't have ant boarding pass. Nothing. Called customer service. They had no clue whatsoever. This is what happens for one of the best airlines in the world. Or maybe it's the beginning of the end for Emirates? We chose Emirates because it is rumored to be one of the best. Maybe the rumor is generated by Emirates itself? read more

There are few airlines as vaunted as Emirates (in my universe) so I was elated to have the chance to fly with them for a recent Middle East adventure which took me to Dubai and Jordan. I flew on Emirate from JFK-DXB-AMM and back (with a stopover in Dubai on return), and my experience overall dictated that the hype surrounding Emirates and their high quality is well-deserved. I flew on Emirate's Airbus A380 from JFK-DXB and on an older Airbus A330 from DXB-AMM (same on return). A few things to note: Emirates has clearly put a lot of effort into the A380 experience (even in Economy which is where I was, of course), and that shows. The aircraft are beautiful with upscale touches like wood paneling and soft lighting that combine Middle Eastern flair with (apparent) luxury. The seats on the A380 are actually comfortable (even for the 13 hour flight from New York to Dubai and back), the on-board entertainment systems have the largest screens I've ever seen in Economy (with a vast selection of movies, TV shows, music, games, etc.), and these "flagship routes" (as I'll call them) have what seems to be the top tier of their well-groomed, young international staff. The only downside to flying on the A380 is that it seats almost 500 people, and the boarding/disembarking process reflect that (no matter how many ways you try, you can't move this many people onto an airplane without some degree of madness). Moreover, Dubai International Aiport (DXB) which is (obviously) their hub is a simply overwhelming madhouse in every regard, so the A380 cattle-car experience sort of comes with you once you're off the plane. As for the experience on Emirates older Airbus A330, they clearly don't prioritize these shorter, less-glamorous routes (Dubai to Amman, for example) so while still quite serviceable, the aircraft show their age (the on-board entertainment screens by comparison are small and had little in the way of good programming or movies). The only good thing was that the seats are rather cushy and the flights were empty so I could lay across four seats on the red-eye return from Amman to Dubai. As for the general Emirates experience, well, everything is excellent. Their catering and drink program is probably the best I've had on any airline anywhere, with not only unique, Middle Eastern-influenced dishes, but a good selection of choices and very large portions with a nice presentation. Again, the staff are friendly, courteous and obliging which helps. My only complaint would be that more than half the passengers on board my Dubai flights were clearly headed to or from India and well, Indians don't know how to behave on airplanes (see also: my Air India review). All told, a great airline and the prices have been very right lately, so highly recommended for travel to the Middle East and onward. read more

My wife and 1-year-old son flew from JNB to AKL via Dubai. They were allowed to board in JNB and all went well. In Dubai, they were prevented from boarding due to them not having valid Australian Visas for their flight in 3 month's time. Their baggage was removed from the plane but not returned to them. They were forced to purchase a hotel stay after being kept multiple hours in a room full of chairs. They became fairly distressed and were eventually told they were allowed to leave to get a meal. The airline could not be contacted on the number they gave her. I contacted the New Zealand Embassy in Dubai, the German Embassy in Dubai and the German Embassy in New Zealand, none of them could get hold of Emirates staff to identify the issue and work on a resolution as my family were now stuck in a foreign International Transit hall while being prevented from transiting. Emirates call centre said our only resolution was to contact the ground staff when I asked how my job (at 2 am) was to contact their staff in a foreign country, I was told that they won't allow me to keep the line busy. My wife eventually bought a second ticket from AKL back to JNB and was allowed to board the next flight (24 hr delay, 2 flight tickets and a hotel stay later). The seat they gave her had a wet floor soaking an already upset baby's feet. When the flight attendants were notified of the issue, they said it is a known issue with the Airbus A380 and put a blanket on the floor as a "solution". This level of service is completely unacceptable and I have yet to understand how an airline's staff can allow a customer to board a flight after checking all visa conditions, only to remove them from a flight mid-transit. As no staff would give any reasons to why this occurred we can only assume it was an attack from some otherwise bored staff. I have yet to have any response from Emirates with regards to the incident which occurred on the 23rd of October! read more

I have flown Biz Class 8 times and Coach 2 times in the last 12 months from Dubai to Houston, JFK, and Toronto. This is an excellent International Airline! The Coach class is equivalent to Biz class domestic on Euro carriers like Air France and SAS. For USA to Dubai this is the best choice without a doubt. I also flew Delta DBX-ATL in both Biz and Coach and it was a very uncomfortable experience with some old, cranky flight attendants. Emirates has the most polite and helpful flight attendants. Their food is top-notch and all drinks are free in both coach and, of course, Biz. The Biz class has a huge video display with more movies and TV shows than you could watch in 4 round trips, and that is a lot of movies! Their aircraft are all new 777's or the new A-380 for JFK-DBX. If you are traveling to Dubai you must take Emirates Airlines or your backside will end up regretting it! Cheers! read more

Checking in business class with my sister and I at JFK. Flew emirates to our final destination Australia. This included 4 transit stops. Lady at the check-in desk who's name was Dalana was extremely rude and unhelpful. we were literally the first ones to check in and yet she still separated my sister and I on the plane. As we had to board 4 different times each time the seats were separated. Left a very bitter taste read more

Emirates is, by far, the best airline in the world. Never hesitate to buy a flight on Emirates, it's fantastic. I am a very experienced traveler. read more

Simply incompetent and always rude. Check and double check EVERYTHING before you choose this airline. They will say whatever they can before you buy the ticket and you are on your own afterwards. I booked a flight following their online instructions but needed a visa as part of itinerary, and their instructions (which says they take care of visas) were totally misleading. They tried to cover up their mistake after I pointed it out. After I personally jumped through multiple hoops with third parties, I sorted the itinerary and visa issues out. Got to the airport and was "greeted" by extremely rude female attendant (JFK airport) who simply showed zero politeness. All said and done, unreasonably forced me to check an empty carry on hand luggage because it was slightly tall due to the wheels. In between this, asked me to step away from her counter even though she was not doing anything else, and I finally had to be helped by a thankfully more polite guy. Imagine my shock when I board the half empty flight with HUGE overhead cabins. A little thoughtfulness would have gone a long way. Customer service is dead. On top of this, hostess had the nerve to ask me to give up my seat in the front to go to another cabin in the back so some guy could move upwards with his family. Did not ask politely. Just "you should be able to move. The other seat is only a few rows behind". It will take a lot for me to consider flying Emirates again. Two thumbs down for sure...!! read more

This flight was by far the worst I have ever been on. We were loaded on the flight leaving Dubai May 16th, 2016 at 2:30pm and sat until 4:00pm before being told that we had sick passengers on the plane that needed to be taken off the plane. Then we were told around 4:30/4:45pm that the plane was having difficulties and engineers had to come take a look. Then around 5:30pm/6pm were told we needed to be removed and wait for another plane to take us to JFK that would depart at 9pm. Making the delay 6hours in total. With in this time we weren't offered water or food. A lot of elderly and children passengers were on this flight. We had to endure an extreme amount of rudeness from both crews (1st plane and 2nd). We were being treated as if it was out fault your company didn't check the plane we were given before hand. One of your flight attendants from the 1st plane even said to her co-worker "I can't handle this, these people are nut!" We were then told we would be given one free hour of WIFI to contact our families if need be. That wasn't the case at all. I had to use my American Express to check into one of the airports lounges to use their wifi. There I was offered food and drink for free. I have now flow with Emirates twice and I would like to say I have enjoyed the experiences but last year my flight back from Milan was over booked and I was asked to give my seat. This year my flight back fro Dubai was delayed 61/2 hours and when I call into to ask what will be done as compensation, I am told I have to write this letter to even be heard. I am very tired of spending my money on a company that doesn't do right by their customers and this letter will not only be sent to you but to every one possible. You receive most clients by word of mouth and I can't recommend any of my associates to fly with you anymore. read more

I'm updating my review to reflect that on our return trip the service was excellent as expected. I definitely recommend Emirates and I'll be actively looking to find Emirates flights in the future. read more