I needed assistance and decided to call this business at 18885510145. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18885510145. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

the only way to go to uzbekistan -- get on at jfk and get off in tashkent, uzbekistan, straight…read morethru flight!!!! other routes take about 2/3 hours longer and that is mainly due to layovers in different cities

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I've posted about UA before…read more Suffice it to say that, if money is a factor, I would far rather fly economy on JAL, ANA, Singapore, Emirates, Qatar or any other respectable CIVILIZED airline than on United or most other US flag carriers. I suggest that you do the same. I believe that it is better to have a seat that does not lie flat but have decent food (i.e. food that doesn't test your gag reflexes), flights that leave and arrive on time, clean restrooms, and pleasant staff, not to speak of your baggage arriving on the same flight as you do, then stretching out with worry feeling aggravated throughout the entire flight. I'll leave it up to you which is more important - lying flat or your sanity. Choose wisely!

3:32 flight was boarded loaded and ready to go. Airline then ordered everyone off the plane and…read moreinformed everyone that weather at Newark was the issue. Radar/weather app at the time did not indicate that. Passengers were told we would reboard at 7pm. Once again plane was loaded but delayed by some " luggage issue". At 9pm the plane having been already lined up on tarmac was returned to gate. The thunder storm by now had actually reached Newark (3-4 hours after we were due to arrive initially). Plane was reboarded for the the THIRD time at midnight. We arrived at Newark at 2:40 am. 11 hours late!! Terrible operations and logistics. No meal vouchers no info on hotel accommodation. Not exactly " one shining moment" I expected more from United

JetBlue has one of the best loyalty programs available. Mosaic customers that reach level 4 are…read morewell treated and the appreciations is displayed by access to lounge in JFK . Ad they grow it will be better and expanded to other airports as well. They need to include the Barclays card in this program like Delta and AmEx. They bring said I have the following suggestions: Access to the airport is under construction for years now and years to come. Boarding the disabled first slows the entire process when if they were boarded last with only checked bags and seating specified for disabled so they exit last it would improve the process for all the regular passengers. It is usually a miracle when the plane lands that many can now eagerly walk briskly off the plane. Also designated boarding rows are not consistently utilized by all airlines and should be.

When you board the plane and see a weird brown stain on the seat beside you, it's not a good first…read moreimpression of JetBlue. We had to wait on the mechanics to check some things- which I was totally fine with because safety is always first, especially in the air. Then, we spent about 45 minutes waiting + taxiing to the runway, before the pilot told us we were going back to the gate due to said mechanical issues. Once we de-planed, we had to wait over an hour for a new plane to arrive at the airport to take us to Charleston. Walking around the JetBlue terminal at JFK airport, I saw most other flights were experiencing delays as well. The airline did issue us $12 meal vouchers on our credit cards, but by the time the voucher reached my email inbox, I was trying to stay close to the gate to avoid missing my (new) plane. I wish we'd been told about the meal vouchers as soon as we got off the plane so that we could have used it. Once we boarded the new plane, we still had a long wait to taxi to the runway and take off. We arrived in CHS about four hours late. The airport was still crowded at the gate, as the plane was flying back to JFK at 10:30-11 PM at night. The redeeming quality of JetBlue was the free in-flight wifi. I'm really glad the pilots turned it on as soon as the doors closed. I was able to crank out a few Yelp reviews and keep my airport ride updated throughout this saga.

a very disappointing experience using ITA web site to book a thicket and with even worst with…read more the customer service. My son and his family wanted to spend few weeks in Italy (leaving from JFK). I recommended to book ITA flights because we could fly back together with the same flight. My son tried several times but the site crashed, regularly, at the payment page. I tried myself but I encountered the same problem. Being in Italy, I called the 06 customer service 1(number explaining the problem. This lady seemed not to understand either the problem or the frustration (you know how many times we tried? you know how many times we had to put the same information in ?). She was able (for the grace of God) to see the different attempts but, per her account: 1) names were truncated 2) do not try so many times if it does not work : you block the seat reservation. 3) You now have to pay in Euro because you are calling the Italian number (0685960020) Names were NOT truncated and I recommend to have the web site checked by the programmer Why ITA have this type of problem? It looks like Alitalia 10 years ago. Do NOT look cheap. My son was trying to book the tickets in New York City not in Italy. It should be in dollars. He is paying- not me- FROM USA. Do not have condescending people answering a customer service. It looks bad.

Do not use this airline!!…read more There is no accountability from management. They will not even email or speak with me regarding my TERRIBLE flight to Italy! My seat was broken BOTH directions, would not recline, armrest would not stay up and there was no tray table in the seat slot! They knew the seat was broken yet still charged me $2500 for a premium economy ticket. I have called them 10 times and filed an online complaint to no avail! They will not contact me!

Worst experience ever. Booked ticket 9 months early. Then, at the gate, put on standby. We were…read moredirected to call customer assistance... no answer. Arrived in Spain, Bags missing. Eventually, they arrived 3 days late. At least the cabin crew was nice. I wish they ran the airline.

Flying LEVEL to Barcelona was the WORST flying experiences in my life. There is basically no…read morecustomer service. The so-called customer service number is inoperable. The seats were worn and extremely uncomfortable. There is no wi-fi, no in-flight entertainment and they don't even serve water on a EIGHT HOUR flight. WATER! If you pay for assigned seats...Level will change your seat without notice with no recourse. Every aspect of flying is an up-sale and the staff is rude and unprofessional. The plane did not even have a logo on it! Just a white plane that looked old and dilapidated. DO NOT fly this horrible airline under any circumstances. I do not recommend LEVEL and will advise all I know to never use this airline.

I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.