I've been to this airport twice now and have enjoyed it both times. I can see why it was voted "the…read morebest small airport". It's always very chill in here and never super crowded so it provides a really good flying experience. Food options were not super plenty full so you should eat Outside the airport if you can. Plenty of stations for water and bathroom, brakes and lots of seating for waiting. Security lines were never long and you can come here closer to your flight so you don't have to spend as much time in the airport. Pick up and drop off areas were wide open so you don't have the rose of backed up cars. Very good airport!

I haven't flown through this airport, but my partner did and he had an easy enough time. As far as…read morethe experience of dropping off/picking someone up, this airport has a lot to love. It's right off the highway and easy to navigate to. Signage upon entering is clear and easy to follow. The hourly parking lot is SUPER close to the terminal and only $2/hr. The airport is layed out so that you enter through the arrival/baggage area, which is super convenient if you're picking someone up. Departures are upstairs. It's very easy to navigate this airport. It's small and not too crowded. It's nice to have this option in the area, especially because the Syracuse airport is also a smaller regional airport so flights can be limited.

We don't travel a TON much but when we do, we usually fly Southwest…read more My experience with Southwest at this location was great. Staff were friendly. The main negative is some of their policy changes as of late. I hate that they got rid of their free checked bag policy. Now the majority of people shove everything in their carry ons and as a result, anyone in C boarding zone will *usually* need to check their carryon at the gate. (Ugh) Regardless, I still love to fly Southwest. Can't wait for the assigned seating tho. Not a fan of the open seating.

I just boarded Southwest in Rochester. The boarding process is confusing. They have assigned…read moreseating and boarding groups, but evidently they still want you to stand in the old lines. I looked multiple times to check if there was anything instructing us to still stand there but it was blank. I walked up when they called my group and was told by a very rude gate agent that I needed to get in line. I asked her how I would know that since there are no markings. She just mumbled that those are the rules. RUDE

Great service, nearly new plane, quality all around. I wish they flew out of my local airport…read more(SYR). Uneventful flights both ways (PHL to MCO and return). As a past very frequent flyer I am highly qualified to say...the best description of a flight is indeed uneventful.

7/21/24 STATUS DELAYED TILL 9:59 pm to Orlando. "!!! Reports all over social media of Many flights…read morehave been affected on since Friday many passengers have been stranded at the airports! Thanks to Lord Jesus Christ our flight was delayed not denied! Thanks also to the ROCHESTER Spirit Crew & Team members for getting us home TO ORLANDO,fl safely!!!!!

Have at least one agent avail to check in bags. Arrived for our flight 2.5 hours early and there a…read moresign that all United agents won't be back for 50 minutes 3-3:50. Not a single agent. So there is a line of people who cannot go through TSA just standing around because breaks are not staggered at ROC or United is woefully mismanaged.

Gate agents at ROC severely lack training, and are often overworked/understaffed. The are…read moreespecially incapable with regard to matters relating to international travel. We had to wait on several occasions for over 30 minutes while gate agents called United central to figure out that we were indeed allowed to board (even though they initially kept claiming we were not).

They still offer free carry ons on their flights. I've gotten friendly service and had no issues…read morewith flights being delayed or cancelled.

My first time flying Delta to Europe. We flew premium select to have a bit more space for the…read moreovernight flight but not pay the exorbitant price for a Delta One pod. Flights were smooth and easy. The way to Germany and then from JFK to Rochester was on time. However my luggage was destroyed from recheck in JFK to Rochester. Delta replaced my luggage as a one time courtesy which I appreciate.

We LOVE ROCin Getaways!! We've planned two vacations so far with Colin & Stephanie, and working…read morewith them has been absolutely wonderful. Colin & Stephanie make the process for booking travel stress-free and much more fun. I appreciate that they are always sure to communicate with us every step of the way. Before planning our first getaway, I was able to meet Colin in-person to talk through the initial questions that I had about cruising and share things that I was hoping for in a future getaway. I found this meet-up to be extremely helpful; they are SO knowledgeable! A few weeks before our most recent getaway, they sent us a printed packet of our itinerary/travel details as well as pre-made luggage tags! This was so thoughtful and really helped ease our mind as our trip quickly approached. We are so grateful for ROCin Getaways and we look forward to planning future adventures with them!

My daughter and I wanted to cross a vacation to Finland off of our list. We were there 8 days. $…read morein Rovaniemi and 4 in Helsinki. ROCin Getaways was able to book all of the flights with minimal layovers and a reasonable price. When the airlines cancelled my flight, ROCin Getaways went to work to secure us another flight. I would highly recommend ROCin Getaways for any vacation needs. I am getting ready to book another vacation with them.

I'm going to NYC. My schedule bus departed at 3:05pm, so the Megabus arrived on time. I found the…read morecharger outlet, and it's under the seat! My advice that you might want to bring the water bottles or you will cough for hours! The bus running the AC to keep the passengers warm if you like to breath during the heater on. Forgot what I just said. I'm parking my car at East End Garage, and it was only a couple of blocks away from bus stop. 5-6 mins to walk. The garage charged me $8 for daily maximum. Check it out for details! http://www.cityofrochester.gov/parkinggaragesdowntown/

Since my husband is from NYC, we have traveled their many times via airplane, car, train, and bus…read more Recently his elderly parents were both diagnosed with chronic illnesses that have increased his travels to the BIg Apple significantly (in the course of one summer he was there sixteen times). I would say the Megabus arrives on time about 45% of the time. We have experienced them being up to two hours late. (Arrived about 45 minutes late, then told us that it had to swing to Henrietta to pick-up a new driver, and THEN come back and pick-up the passengers heading out.) We have also experienced the bus arriving unusually early (in that case, they wait until the minute they are scheduled and then zoom off). Since landing in Rochester, they have changed the bus stop four times. It is currently in a parking lot near East Avenue. No shelter for those waiting for the bus. (All their stops never have had a "station," which I'm assuming keeps their overhead and fees low.) The parking lot is mixed-use (commercial and residential), which at times is probably a nuisance to the apartment dwellers that use it. The wi-fi is spotty, so don't depend on it. The bathrooms are tiny. The driver's are not overly friendly, but for the most part professional. The bus is usually adequate in cleanliness. The passengers are a nice mix of demographics. My husband has never experienced any socially uncomfortable or awkward situations, in contrast to the train. There is an app to track the bus, which is very helpful for the loved one meeting or picking up the traveler. The Megabus is an acceptable alternative for the budget-conscious. It is considerably cheaper than any other mode of transportation. We have yet to ace a $1 ticket, but we did get a $5 (one way ticket) when we purchased two months in advance.