Our flight from Japan to New Jersey was great up until we were about to land in New Jersey. We had…read moreto circle around in the air for about an hour because there was a line of planes down below in the way of where we were supposed to land. This caused our 3 hour layover to our connecting flight to become a 30 minute layover. It was absolutely ridiculous...how are we supposed to go through immigration, grab our checked luggage, and recheck it in. All to take a train and then bus back to the front of the airport. To go through airport security all over again. Mind you we had to run to our gate since it was the last gate of course. This was just a crazy experience to go through. There should be more organization for individuals who are trying to get to a connecting flight. Maybe another line that specifically says connecting flight, in order for the process to be sped up. All of that to get to our gate and find out that boarding was delayed.... Once we got to FLL airport, we went to get our checked luggage to find out that my friend's duffle bag was as still in Newark. Mind you her bag was the first to be placed to get checked back in. Luckily they shipped it the next day to her house. But she should've received her bag right after deplaning just like the rest of us. I'm disappointed but relieved that my friend received her duffle bag in one piece.

I cannot say enough about the exceptional customer service I received. After a very difficult year…read morecaring for my son through ongoing medical challenges, my flight credit expired before I was able to use it. When I reached out to explain the circumstances, I was met with genuine compassion, understanding, and professionalism. Wendy took the time to review my situation, listen to my concerns, and offer a solution that truly helped my family during a stressful time. Despite my credit having expired, she treated me with kindness and empathy and worked to provide relief when I needed it most. In a world where customer service often feels transactional, this experience was a reminder that exceptional people still make a difference. I am incredibly grateful for the support, flexibility, and care that was shown to me and my family. Thank you, Wendy, for your compassion and outstanding customer service. Your kindness will not be forgotten.

Took this flight on a whim because it was the cheapest NY to Seoul for the day we needed. New plane…read more(we checked) which was clean and had good lighting. EXTREME leg room. Only downside was that entertainment was primarily in Korean, but we planned ahead so this wasn't an issue for us (we're a cat). Meals were decent (for airline meals - beef and veggies and pork and rice). Talked about how we wish we flew them on the way home. We don't really get the budget but professional service airline schtick but eh, it was pretty lux for economy for us.

I was on a flight YP131 from Incheon, Korea, to Newark on August 15th. I got sick a few days after…read moreI arrived in Newark because one flight attendant on this flight was ill; she was the only one wearing a face mask and coughing. I'm 100% sure I caught it from her because I didn't go anywhere during the weekend since I got back on Friday. If you work in the service industry, there's a simple rule: if you are sick, stay home. Obviously, this airline doesn't care about its passengers. They allowed an ill flight attendant to work a 15-hour flight. What a shame. A week later, I'm still not 100%

Looking for flights from the New York City's Manhattan area (Financial district), there are a few…read moreairports nearby like JFK, EWR, LaGuardia. I decided to book a flight, recently, with JetBlue on a nonstop flight from Newark Liberty International Airport to Orlando International Airport, and it was a great experience! It was my first time flying out of Newark Liberty, and I booked the late night nonstop flight departing around 9:00 PM because I needed to get to Orlando for race day packet pickup for the RunDisney Springtime Surprise 2026 race. It worked out perfectly, but I did get to the hotel around 1:30 A.M though! There were a lot of open seats available on the flight! Having some extra space on a late night trip made the journey much more comfortable and relaxed! Boarding was smooth and fast! The service was also fantastic. The flight attendants were friendly, and attentive throughout the flight, even though it was a later departure! The flight itself was smooth, and before I knew it, I was arriving in Orlando Florida! This was an excellent JetBlue experience. Comfortable flight, plenty of open seats, great service, and the convenience of a nonstop route from Newark to Orlando. I would definitely book this route again in the future and look for potential flights into EWR from Las Vegas!

Two stars as my flight from Rochester to Puerto Plata was uneventful and as expected. My issue…read morearises from the fact that on my departure date from puerto plata, I received a text and email at 7am when my flight was scheduled to leave at 3:30, depart the hotel at noon that flights were canceled due to north east weather. Thunderstorms had been bad in the area. I get that things happen but Jet Blue did not handle this properly. Their instructions were to go to the app and book other flights. There was a flight the following day and Monday. But then the app went glitchy and would only show a white screen. The website did the same thing. Eventually I did get another email that said no flights were available but they'd keep looking to rebook until August 11th but if we could find other flights then to cancel and they would provide a full refund. We had to do that because there was no way I was staying in the Dominican another 5 days. The issue is that JetBlue was the only airline canceling the number of flights they did. Other airlines were still flying into JFK. Yes, safety first. But I waited hours for JetBlue to call me when their screens were white and glitchy as they were not prepared to handle the site traffic after their mass cancellations. No time during my call did the agent say,"yeah, no flights are available for the next week for your departure. Just hang in there. We are going to add additional flights. But in meantime, why don't you go check with the hotel to see if they have room for another day?" No, we ended up spending an additional $1500 on flights on copa air that flew to Toronto and then had to get a hotel there and rent a car in the morning and drive to Rochester. Jet Blue's entire handling of this was so inadequate and rookie level. Also, the agent did send me a reimbursement request form but their rules to it are insane. No accountability and they only reimburse in travel points. No accountability for the chaos they caused. I get flights get canceled. Their resolution and response time in that scenario on 8/8 was completely unprofessional, inadequate, and amateur level. Two stars because at least departure was smooth. Do better Jet Blue.

The experience was definitely worse than that on other airlines like Delta, but given how cheap the…read moreticket was, I guess I couldn't really complain. A few things to note if you're going for Spirit Airlines: - Even water cost money! Bring a water bottle with you and full it up before boarding. - Download a movie or bring a book to read. They don't provide any form of entertainment during the flight. - The seats do NOT recline. I regretted doing an overnight flight. I thought I could sleep on the plane, but it was so uncomfortable, I couldn't really sleep. I feel like I'd be fine on a daytime flight though. - Delays are pretty likely. Mine was initially delayed for 20 minutes and in the end, an hour. It could be troublesome if it's an connecting flight and you might miss the next one. If they have super cheap tickets again, I'd probably choose them, except for overnight flights.

Absolutely horrendous!! Service is awful, slow and always unprofessional. They just don't care…read moreabout customer service.

Been awhile since I flew Delta Terminal A Newark airport…read more Well arrived 3 am for 6am flight to Japan and other airline check-ins are open.... Line already started and the Delta employees show up 415 am.... Unless it has changed I thought show time was 3 hours for international and 2 hour for domestic flights. We showed up early since the gov shutdown and issues with the air traffic controllers... so does that mean the check-in section can be even more lazy and who's up when they want? Please let me know if I am wrong about the show times for international and domestic flights.

The flight was roomy, clean, and comfortable; and there was a TV screen to watch movies and play…read moregames even though it was an hour and a half flight.

Absolutely love AA... Don't always have the best experience, but I do fly weekly and have flown…read morenearly all domestic (and many int'l) brands throughout my many years and AA overall is my selection. Quite tired of all the negative reviews, mostly from inexperience, non-business travels who are very inflexible and/or have no clue how to schedule connecting flights or ow to properly pack or what to expect when utilizing air travel, which are 99% of the 1 or 2 star reviews for most any airline, especially the extremely large ones like AA. My experience isn't inline with these negative reviews and I use AA weekly. 95% of the experience is very positive, mostly ontime, comfy, and professional. Highly recommend AA!

American Airlines Newark check-in staff this morning around 4:15 AM were extremely rude and…read moreunprofessional. The entire customer service experience was nasty from the beginning. What really bothered me was seeing a Spanish-speaking passenger struggle because he didn't speak much English, and the staff showed little patience or professionalism. It honestly came across as dismissive and discriminatory instead of helpful. To make matters worse, the flight attendants were not pleasant either and carried attitude throughout the flight. I'm currently connecting in Dallas and hoping the next flight experience is completely different because so far this has been unacceptable customer service. Do better, American Airlines. Side note I wish I could give zero stars.

What a a great deal, great flight, and great staff…read more This flight was from LMM to EWR and it was 4 hours of smooth sailing. We purchased the seats three rows back from the entrance door where the middle seat can't be purchased so we could have all three seats to ourselves months in advance and got a great deal. The seats were pretty comfy and there was a lot of legroom compared to economy. The service was great and the pilots did a great job too. I've flown Frontier a couple times over the years but this was the best flight I've ever had with them, other than the flight from EWR to LMM. Thanks again for everything. Safe travels :)

Exhausting Experience - Missed Connections, Delays, and Zero Support…read more I missed both of my connecting flights with @FlyFrontier -- outbound and return. I booked Frontier for my NYC-LA trip from May 29 to June 5. They sold me a connecting itinerary with only 50-70 minutes between flights. That's not just tight -- it's impossible. I was supposed to fly Santa Ana Denver NYC (LGA) But my flight was delayed until I missed the connection again. So they rerouted me to Santa Ana Denver Atlanta NYC That's 3 flights with 22-hour overnight layover, just to reach the same coast. I couldn't believe No hotel. No help. No luggage. I had to: - Buy clothes - Spend on food - Pay $50+ for transport - Use 35,000 Marriott points for hotel And this happened across almost every flight I took -- delay after delay. The next day, I went to the Frontier counter at DEN to print my boarding pass and sort things out. To my shock -- I saw that a direct flight from Denver to NYC was available. I had asked for that exact flight the night before. The agent told me: "Unavailable." I begged for help. I was exhausted. The only answer I got was: "No. It's airline policy." They offered that same direct flight... for $400 more -- on top of the $495 I already paid. When I finally got to NYC, they told me to pick up my bag at LGA. At midnight I went. No staff. Just silence. Now I have to return to the airport again tomorrow, just to pick up a luggage that should've arrived with me. This isn't "low-cost" travel. It's high-cost chaos. @FlyFrontier #FrontierFail #FlyFrontier #Frontier #NeverAgain

I am writing to say thank you and commend the exceptional kindness and service to United Airlines…read moreemployee, Kirolos Abdelmaseih, who assisted my wife and me on several occasions during lengthy flight delays on Sunday, June 21st, 2026, while we were waiting to fly to Munich, Germany. He went above and beyond any reasonable assistance by moving us with his cart from one gate to another, from the United Lounge to a change of gate, and coming after we had to change planes without us ever contacting him to provide assistance to my wife who is disabled. He made what could have been a stressful day an opportunity to meet a delightful and caring person. Thank you! Peter and Randell Schmidt, Allentown, PA

An alright airlines. It doesnt awe me nor is that bad. Just average. I've had better and had worse…read more United is in the mid spectrum...

Just took a JetBlue round trip Nevis to JFk. The crew was…read moregood. My only complaint t is the walk from baggage claim to the taxi stand. It is horrible. Signage is confusing. The walk takes much more than the 10 minutes advertised. Two separate elevators are required. JetBlue needs to fix this. I would give my experience a 5 excepting the walk I described from which I detract 2 steers.

Well, heading back from Seattle to JFK, I was seated two rows behind EXIT row. Of course, while the…read moreflight attendant is giving instructions and confirmation that seated passengers are willing and able to assist, one passenger didn't comprehend what she was saying. I happen to look at the flight attendant and said, " well this is comforting to know you're letting him sit there and we have to trust him in an emergency?" She replied, "it's not like that, it's taken care of!" Well, I wasn't the only passenger uncomfortable with this. The agent at gate came aboard and took care of the situation. Obviously he was asked to switch with an adult which is able and willing to assist in an emergency. Unbelievable how the flight attendant responded to me. In this day & age, these oversights should NOT happen.

Comfy seating! Great…read morevariety of movies to see! The food was actually really great! Very tasty! International flight! Cheers got champagne and hubby got wine!

My husband & I only had a NEGATIVE experience with Air France & will never fly them again if we can…read morehelp it. We had a flight first to Paris & then onto Vienna on 9/23. When we were checking in at JFK, we were told that my seat was "broken" and therefore I would be moved to a regular economy seat and in between 2 other people. My original seat was in Premium Economy next to my husband. Not only was there the issue, but the woman at the counter was absolutely not willing to help us, and she was in fact extremely rude. We ended up going to the Delta counter where very wonderful person helped us and got on an earlier flight with premium seats and said our luggage was checked through. Well, it in fact was; however, somehow when it arrived in Paris, it never made it past there. At one point, my husband saw that had gone back to JFK. We didn't get our bags for three days. The bags finally left Paris and went to Vienna, and then were sitting all day there and didn't get sent to Budapest, which is where we ended up until the following day. On the return flight, we were suddenly told there was a change in aircraft, and again we would be placed into economy seats, which was completely unacceptable. Luckily, my husband was able to get that corrected, but at France really didn't give a damn. I looked at their ratings on Trustpilot and out of five stars, they have 1.4, and now I hope I make them have even less. They are the last airline I would ever fly!!