I got to enjoy a flight from San Diego back to jfk in their Mint seats and was very impressed. This…read moreis my first time ever flying JetBlue and I mainly selected them as United could not guarantee a lay flat seat for my red eye flight back to nyc so while looking for other options JetBlue became the winner. I had zero issues with check-in, security or boarding. Everything was so quick and seamless, the terminal for JetBlue is terminal 1 which doesn't have anything to eat. Unlike terminal 2, which has the lounge. Either way it didn't matter much to me given the time of my flight. When I boarded the plane I was shocked the flight attendant came to show me how to navigate my seat. I have never gotten this from neither Polaris nor Singapore airlines! We were always left to figure out how the seats work on our own! It was refreshing! She was so kind and friendly. I felt really welcomed. I opted not to eat anything and fell straight asleep right after takeoff and lay flat my seat. It was a very comfortable ride. And an extremely smooth landing. Kudos to JetBlue you definitely have won over a new passenger!

Customer service is nonexistent and very blase about helping stranded passengers…read more No offer of any remedies, solutions or anything else.

Everything starts with racist sentence of "look at your people" meaning people from neighboring…read morecountries was said by flight representatives. DO NOT USE UZBEKISTAN AIRWAYS SERVICES My suggestion don't use their service, the staff are rude and racist. I had a flight today on March 9th 2025 and i came to check in AND THE STAFF WERE YELLING AT OTHER CUSTOMERS. and the SAME representative told me that my bag is over weight. to not miss my flight I told them that I am going to pay so they want me to pay $270 for extra bag. once I wanted to pay using my credit they said they won't take credit card as payment option and they only take cash and Zelle. come on we are living in 21st century not everyone are able to pay cash or transfer you a money to your bank. For any type of services there should be an option to pay using credit or debit or even checks. since I had to wait for money to be transferred to my bank account i needed 5-10 mins and the staff were like we are gonna cancel your flight and return your ticket. The representative that were yelling were super mad at previous customer he start to use words that is so appropriate like "fagot" and etc. of course I did Not sit quite and the crazy part that the airline has no supervisor or someone who could help. The guy got upset and kicked me from the flight and returned the money that I paid for the bag. Now I lost $650 that I paid for the ticket and had to stay in the hotel near by so there is another $100. if you don't wanna be in the situation like me stay away from UZBEKISTAN AIRWAYS.

Their representative in Dushanbe International Airport tried to extort more money from me than the…read moreservice costed and wanted me to pay cash. After I refused he started threatening me and cursing. I reported it to the company and they basically did nothing. Just sent me some bs reply. They never get back to me with investigation follow-up and stopped answering to my emails and online chat. I'll walk than use this airline again!

Emirates... A place that lives up to it's name…read more First off, I've never actually flew Emirates but I have seen those videos rating Emirates off their seats, food, and more. Based off those videos... Personally, I like Business more than Suite because of the mini bar with coke and other drinks and because you have a goof Movie and food selection. Last time I saw someone watch something at Emirates, they were watching Mean Girls: The Musical (Great movie BTW). Honestly, Emirates better have more Air-Mates (Get it??) Recommend going here if you're rich. JK but do recommend going here

I've never reviewed an airlines before but Emirates is worthy of a review. We flew from JFK to…read moreMilan and back, economy class with extra leg room and it was the best flying experience. The staff were so friendly and accommodating. I typically don't like airline food but they did provide some nice options throughout the flight. 2 meals, snacks, drinks, etc. I wish they flew to more cities from JFK, I would definitely fly them again.

Flying LEVEL to Barcelona was the WORST flying experiences in my life. There is basically no…read morecustomer service. The so-called customer service number is inoperable. The seats were worn and extremely uncomfortable. There is no wi-fi, no in-flight entertainment and they don't even serve water on a EIGHT HOUR flight. WATER! If you pay for assigned seats...Level will change your seat without notice with no recourse. Every aspect of flying is an up-sale and the staff is rude and unprofessional. The plane did not even have a logo on it! Just a white plane that looked old and dilapidated. DO NOT fly this horrible airline under any circumstances. I do not recommend LEVEL and will advise all I know to never use this airline.

Worst experience ever. Booked ticket 9 months early. Then, at the gate, put on standby. We were…read moredirected to call customer assistance... no answer. Arrived in Spain, Bags missing. Eventually, they arrived 3 days late. At least the cabin crew was nice. I wish they ran the airline.

A great deal is you travel lean. I thought I got a great place but the luggage fee was just as…read moreexpensive as the ticket. Also, when I checked in, I found out there allowance for cabin luggage was very limited. I had a backpack and it did not fit their requirements. Another $85 fee. Fees , fees, fees should be the nickname. No complimentary items on board. To be fair, I should have read all the fine print which is why I am posting this review to alert others. Otherwise, if you travel super light and can pack all your meals (if it fits your baggage limits) it might be for you. The plane and staff were fine but FEES.

Formal Complaint Regarding Our Experience with Norse Atlantic Airways…read more I want to share the horrific experience my wife and I had while flying with Norse Atlantic Airways from Rome to New York, a flight of approximately nine hours. My wife is six months pregnant, and as you can imagine, sitting for an extended period of time has become increasingly uncomfortable for her. I had originally purchased a Premium ticket because I was extending a business trip, and my wife decided to join me. As a result, she was traveling on a regular ticket and was seated toward the back of the aircraft. Before boarding, we spoke with the staff at the gate and were given the option to upgrade to Premium, which made us aware that there were Premium seats available. Once I boarded the aircraft, I explained our situation to the flight attendants. I specifically explained that my wife was six months pregnant and would likely become increasingly uncomfortable during the nine hour flight. I asked whether, if there were unoccupied Premium seats after takeoff, she might be permitted to move up so that she could be more comfortable. Instead of showing any understanding or compassion for the situation, the flight attendants immediately focused on charging an additional $350 for her to move to Premium. At the time, there appeared to be approximately 6-8 unoccupied Premium seats. I understand that airlines have policies regarding seating and upgrades, but the complete lack of flexibility or consideration for a six month pregnant passenger was extremely disappointing. The flight attendants also pointed out that I had a Premium seat while my wife was seated toward the back. I explained that this was originally a business trip and that my wife had decided to accompany me. They then suggested that I simply switch seats with her which, ironically, was exactly what I had intended to do all along. I had simply hoped that the crew might show some compassion and allow my pregnant wife to sit in one of the clearly available Premium seats if the seats remained empty after takeoff. Unfortunately, that was not the case. Immediately after takeoff, I switched seats with my wife. A short time later, I wanted to check on her because I knew she was becoming increasingly uncomfortable from the swelling and pressure associated with sitting for such a long period of time while pregnant. As I attempted to walk toward the front of the aircraft to check on her, I was stopped by the flight attendants and told that I was not permitted to go to the front. I simply wanted to check on my pregnant wife and make sure she was okay. Rather than showing any understanding, the flight attendants became increasingly stern and unprofessional. I was ultimately given three options: 1. Return to my original seat in the back. 2. Pay an additional $350 to upgrade. 3. If I did not accept either option, they threatened to involve the authorities. I found this response completely disproportionate to the situation. I was simply trying to check on my six month pregnant wife during a nine hour international flight. The situation became even more disturbing a couple of hours later. Because we had left our respective bags at our original seats so that we would not have to repeatedly disturb other passengers, my wife came to the back of the aircraft to check on me and retrieve something from her bag. As soon as she did, a flight attendant yelled at her and ordered her to return to her seat. Shortly afterward, the same flight attendant followed her to her seat and told her that she had better have gotten everything she needed from her bag because she would not be permitted to leave that section of the aircraft for the next eight hours. The flight attendant spoke to my wife in an extremely rude and aggressive manner and threatened that if she got up again, the authorities would meet us at the gate. My wife was so upset by the way she was spoken to and threatened that she began to cry. This was particularly disturbing given that she was six months pregnant and was simply attempting to retrieve an item from her own bag and check on her husband. Her food was also with me in the back, and she was unable to access it even though she was pregnant and hungry. In addition, we couldn't eat the plane food because we keep kosher, so the food was a necessity for her. We were essentially prevented from even checking on or assisting one another because we were seated in different cabin classes. The entire flight crew was made aware of the situation, and I was treated as though I had done something seriously wrong simply for trying to make sure my pregnant wife was okay. I was effectively singled out by the crew for the remainder of the flight. There was also no Wi-Fi available, meaning I could not even message my wife to check on her. This experience was deeply upsetting and completely unacceptable. What should have been a straightforward situation involving a pregnant passenger who was becoming

I have to admit I only chose Delta since JetBlue didn't fly to where I needed to go, but I was…read moreimpressed. Had a trip to Houston, and there was a layover in ATL where I've never been, so I was kind of looking forward to this. First leg of the trip was good, we had breakfast which was okay (pre-ordered prior to the flight) and the flight crew was polite. Second leg was a brief one, but it went well. Return flight is what really impressed me. I flew in Delta Comfort and the flight attendant Jacob was A+++! This was a direct IAH-LAX trip, and even though I was in a different class then my first flight, it was almost as better. Snacks galore, no issues, a smooth flight is all we want, and that is what we got. I had brought cookies from Tiny Boxwoods (known in Houston) and they were shared amongst the crew, who came up to thank me for them during the flight. The pleasant demeanor of the crew is really what made a difference. Make fun of me all you want, but Jacob gave me my first Delta (or any airline) trading card which I thought was so cool (and I'm clearly not a kid).

At this point, you been on one you've been on them all. Delta is one of top airlines in terms of…read morecomfort and entertainment on the flight. I really prefer them for international flights. I've never had a problem with customer service. I used their app to get updates and check in for flights. I love that they have a lot of destinations they fly to and their fares are fairly comparable to other airlines.

China Southern Airlines uses Terminal 4 at JFK Airport. Some flights labeled as China Southern…read moreAirlines are codeshare flights operated by Delta Airlines, American Airlines, and Xiamen Airlines so Terminal 2 and Terminal 8 are used for those airlines. I flew China Southern Airlines from New York to China. We had a layover in Wuhan. The agent booking the initial flight from NYC didn't give us enough time to clear immigration, reclaim our bags, and check them back in. So we ended up missing our flight. China Southern rebooked our entire party on the next available plane which luckily was 3 hours later. They did this change without additional cost to us. I thought that was amazing because they did not have to do that! The flight attendants were excellent. They responded promptly and efficiently to everyone who pushed the call button. They anticipated passenger needs before they arose. The seats were large enough to make the 14-hour flight as comfortable as possible. Every seat has their own entertainment with a nice selection of movies, TV shows, and games. They kept the passengers stocked with pillows and blankets. They fed us multiple times and the food was relatively decent. The flights left on time and arrived early for the most part. On the way back to the States, I was able to speak with the ticket agent and they checked our bags all the way through which should have been done initially by the agent who booked our tickets so China Southern arranged that for us as well. I have nothing but good things to say about China Southern Airlines and I would fly them again :-)

I flew El Al to Israel on a Birthright trip about a week ago and also yesterday. I had vastly…read moredifferent experiences both times so I'm settling on three stars. The first time, we were on a very old airplane. It was about a 10-hour flight from JFK to Tel Aviv, so it would have been nice to have had some entertainment. There was a TV screen from 1984 on the back of every chair, and it played movies that kept cycling through, AKA you could not control the start or end time of it. Coming home, we were on what I was told was a Dreamliner, and it was very modern and much better. Each seat comes equipped with an iPad type of screen and there was a large selection of movies, TV shows, and even books to choose from. The food was actually very good for the most part, for breakfast yesterday they fed us omelets and I don't eat eggs, so I asked for something else, but they didn't have an alternate (they said they had ran out). Since I can't eat dairy either, and the breakfast consisted of yogurt and other dairy things, I was stuck eating the bread and the small cookie. On the newer plane that we got, the seats reclined far back, which I thought was a good thing at first... Until the rude passenger in front of me put her seat down all the way for the entire 12-hour flight. I initially asked her to move it up a little bit and she did move it all the way up (more than I expected). Later, she reclined all the way back again, and I asked her to move it up a little, to which she flatly replied, No. She must have told the flight attendant that I asked her this, too, because the flight attendant then asked me not to "tell" her that she has to put her seat up. (I didn't TELL, I asked....) Other than that, the trip home was much better than the trip there, due to the modern plane and the snacks and amenities offered.

So far my least favorite airline. Well, except for maybe United. I hate United. My first trip to…read moreIsrael. 11 hours. Started out getting on the plane thirty minutes early, all is well with the world. Sit down. Wait. Wait. Keep waiting. We left 80 minutes late. Guess how many announcements they made. I'll wait (I did already for so long). Yup, that's right, 0. We literally sat there from 11:20pm through 1:10am with not one announcement. So we finally take off, things are fine. About seven hours in, the elderly woman next to me tried to in-recline her seat in business class. Nope. Unsuccessful. So the staff comes and tries to fix it for ten minutes while she's standing next to them. She's 80 for chrissakes. Let the woman sit. So after over 20 minutes of this, they offer her first class, she wants to stay with her family, so they give her my seat and I take the first class seat. Yay. It's so....average. Literally the only difference between first class and business class is more leg room and better waitstaff. It's not special. So super long story long, coach would have been a nightmare, entertainment doesn't exist (there's a TV but it one from the 1980s with programming from the 19th century), there's no Wifi or outlets for an 11 hour plus flight, and the food isn't good. So why two stars? Well the seats are comfortable. I slept better on that plane than I do in my bed. I wouldn't go at all in coach, but business class is fine. And I felt safe which can't be understated. Back again and it's worse than last time. 2.5 hour delay with no announcement why. So for three flights, I've had waits of 1, 1.5 and 2.5 hours, respectively, and numbers of announcements of 0,0 and 0. My friend is in coach and he says that it stinks unbearably. It's also very warm, as the air isn't on despite us being on the plane for twenty minutes. I'm still not going to give it 1 star since I sleep so well in business class on these recliners, but this airline doesn't have much else going for it.

What happened to this airline? Never took before but today's experience was terrible just trying…read moreto purchase tickets. I had to call and could not do this online as we have a child flying with a different parent each way. I was trying to purchase tickets to Vienna today. Called the number online Austrian Airlines listed as 1 (800) 843-0002. Pressed 2 for United States, received message, "for organizational reasons, you will be redirected to Luftansa." I spoke with two representatives for which when they went to try to book the line was connected but remained silent - they didn't respond further without telling me to hold. I then called back and spoke with a lovely man Derriek who was reportedly able to make the reservation and took my credit card information, but didn't give me a confirmation #. I called back and rep Porgy said he could not find my reservation. I requested to speak with a supervisor Gabby who also could not find my reservation and said we could try to rebook so in the process of checking flights and giving her all our information, she kindly went to check how much extra baggage would be, but then returned and noted that since it was an austrian air flight, she could not book for us (?!!!) She said I would need to call Austrian Air. When I told her that I DID call Austrian Air and that the phone redirected me to her organization which I thought was Luftansa. I asked for Austrian Air's number and she gave me516.738.4422. I called that number and received a recording that it was a customer feedback line to which no live person would answer (!!!) I left a message to notify them of the issues. I then resorted to a travel agency. However, when just double checking if the Austrian Air number really did route to Luftansa, I got representative named John, who said they were a "Miles and More" Star Alliance center who would be able to book any of the star alliance airlines including Austrian Air and Luftansa. But THAT call got disconnected. This was so crazy and wasted hours of my day. I'm very disappointed by these airlines and wish they had the decency to at least be upfront about whether they could book or not and do it in a timely/professional fashion.

I am shocked by my own positive review of Austrian Airlines from exactly the same time last year!…read moreThis time, it was all largely awful as follows: 1- Tight, cramped seating that made the 8 1/2 hours really miserable. The aisles are so narrow that the flight attendants who walk aggressively, the carts, and other passerbys constantly knock into people in the aisle seats. 2- Barebones amenities: Poor entertainment choices on flights to and from JFK. Lots of 'B' movies and TV. 3- Poor quality food: Vegetarian dinner was simply pasta and tomato sauce- no vegs, no nothing. Breakfast was a hard sweet roll and the coffee was beyond awful 4- Filthy/dirty bathrooms! On most other airlines, the staff will check periodically to make sure the bathrooms are bearably clean. NOT on Austrian. How utterly disgusting after many hours in the air! 5- Hot and stuffy in the cabin with no ability to manually adjust air flow above our heads and the staff kept it warm- probably in the 80s. Who can sleep in such heat?? 6- Check in at the Vienna airport for Austrian Airlines is incredibly barebones. No personnel to check you in. Instead you must use the confusing machines, with only one assistant to help people use the many kiosks. The only personnel are the 2 people to receive your checked-in luggage. The Austrian Airlines experience was so poor that I now dread using them again if I want to return to Vienna. I probably would even chose using Luthansa with a stop, in order to avoid this really terrible airline!

Flight from JFK to Guiyang via Chongqing and Shenzhen. Zero stars if I could. JFK flight was very…read morecrowded and service as barely existent. Movie monitor paused every 15 seconds. I would not recommend this airline unless you have no other options. My connecting flight from Chongqing to Shenzhen sat on runway for 4 hours. This delay gave me little time to change over to the Guiyang flight. Hainan flight staff offered to have ground staff meet me at the gate in Shenzhen to get me to my Guiyang flight upon arrival. But there was no one to meet me at the gate and was told to go to the baggage claim to get my luggage, re-enter and re-check bags in the departure level. Thus missed the flight and Hainan handed me off to China Southern Airline, another mainland carrier with horrible service who botched my ticket. Overall a very negative experience. Very dishonest customer service too. Good luck if you have any problems because they do not know how to do anything but lie.