This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Very friendly and knowledgeable staff helped me choose the right luggage. Also, great selection and…read moreprices! Highly recommended.

One of four luggage stores in The Mills. There doesn't really seem to be any reason to shop here…read moreinstead of the Samsonite outlet or the Tumi outlet since the prices are similar and it's not really clear what you're getting from this store. EDIT: If this doesn't seem to make sense, it's because I wrote this review for a place called "Luggage Outlet" saying that you should go to "Samsonite Outlet" instead, and then the yelp mods decided that to delete "Luggage Outlet" and move my review to "Samsonite Outlet".

AVOID!! scams in the parking lot!! In order to park there you have to give the person 10 dollars…read morethat is refundable when you return with the receipt and given a ticket as you enter. The men running it are SCAMS! I bought items and came back with the receipt and upon me heading out I gave the ticket and receipt back to him. He said he can't give me the 10 dollars because there was no timestamp on the ticket. I advised him he's the one that gave me the ticket with no timestamp, and I have the receipt with the time listed on there. He said no and I SHOULD have gave him the ticket before going in the store so he can add the time. after going back and forth a couple times I realized this is how they are making their money off of people. He did not add the time and nothing on the ticket said that was needed. I would never go back. I would avoid this store completely

Okay first I came here because my fiance wanted to get some small things for the house. I…read moredefinitely been to Shoppers in the past. But last time I was here Yelp didn't exist. Lol. But okay so this store has been around since the early 90's. I been here alot when I was a child but definitely never by choice. I have always been dragged here. The people working are rude. Starting with the security guard at the door. To the guy aggressively trying to sell us perfume and Cologne. Called us over to his counter like 5 times. Saying in Spanish "hey amigo ven aca y compra " which me hey friend come over here and buy. The first time we said no thanks .Then kept on insisting. The lady that helped us with a table cover was horrible. She didn't care for us or our needs. And the Elevator is a death trap stay away.

BEWARE!!!!!I placed an order with this incompetent a week ago, today is 12/18/18, and I haven't…read morereceived an email about shipping! I called and whatever department you press # for, says "leave a message ". No response to message either. I'm now calling my bank and filing a complaint with BBB. BEWARE!!!!!

I did not receive my package and have not received a response from TLC…read moreI am very upset have reached out to afterpay to get a refund. I would prefer my item a response at least but I have not heard anything back. Will never purchase from them again.

I needed a good Battery bank for my flight and this store had exactly what I needed…read more The head phones were out for demo. Picked up a nice pair with noise cancellation. Crying babies on board were no match. They were much more expensive than Amazon, but I had no time for that. I'm not sure what their hours are on weekends. They have decent laptop and carry on bags.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Absolutely zero craftsmanship. I wish I never brought my bag here. To start, after getting a quote…read moreit was double the cost than they estimated. My first pick up they give me the bag back not even properly glued or painted fully. I brought it back and told them to try again! After picking it up a second time it was still not fully painted. You have to be kidding me, not going back a third time. Would not bring anything here ever again or recommend it to anyone. Avoid!!

Upon walking in the store, it's huge. Friendly staff and pretty easy to navigate the store. Just…read morewear good walking shoes. As the store has lots of merchandise/goodies to purchase. I am already thinking about my next visit. Just probably a different location, due to distance. My main reason to visit was to purchase a new wallet. I did find several that I thought were cute. So I had to narrow my choices down to just 2. I just picked up one that had RFID protection. Great price about $9.99. Also, they have tempting snacks near checkout counter. I brought some Tate's Key Lime Cookies. Overall, I would visit again.

Store looking much better guys, hard work paid off. Much more organized, I can see some new people…read more Happy they finally got some help . Lots of new items to make us customers go broke lol. I went to return an item ended up with lots to take home ! Service is still needs some improvement, hope it gets better before holidays! I know this store gets hectic & messy! You guys do work hard but end of the day all the customer deserve great service! I just took some pictures today to let you all see how it looks , now go crazy with shopping !