On July 10, 2026 I was at the 7100 SW McEwan Rd, Tualatin, OR 97062 location to have a new towing package installed on a new SUV. On that date everything was fine. In a few days I discovered the 4 prong vehicle side light/brakes plug would push out of its' holding bracket when I tried plugging in the trailer side 4 prong connector.
July 17, 2026 I returned for a warranty repair just to have the 4 prong vehicle side bracket tightened up around the 4 prong connector. I was first presented with a form I was to sign in three places, initial in several more, with none of the form information having anything to do with the warranty repair.
Surprised, I asked why I was being told to sign and initial, in SO many places, an unrelated form, to have a small fix completed. I was told it was to "authorize" the repair, they had no other form to use, only the form's content had nothing to do with warranty authorization to work on the vehicle. I was next BLUNTLY told that if I did NOT sign the form U-Haul would NOT honor the U-Haul warranty for the trailer hitch package I had just purchased on July 10, 2026.
The manager (Regional manager?), Alec W., was sitting five feet away, heard everything, and failed to take any action after I was just told U-Haul would not honor its' warranty unless I submitted to their demand to sign additional paperwork that I should not have been asked to sign. I had already authorized the installation on July 10th. read more