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    U-Haul

    5.0 (1 review)
    Open 9:30 am - 6:00 pm

    Services - U-Haul

    Truck rental

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    5 years ago

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    U-Haul

    U-Haul

    (121 reviews)

    Update: Decided to give this location another shot. I had to rent a couple of trucks the past month…read morebecause we got a new couch, had to later donate our old couch, and then for moving into a new apartment. Each time I came to rent a vehicle I was greeted with very friendly staff who helped me chose the best options for me. I'm glad I gave this location another chance, because I am very pleased. I am changing my 1 star review to a 4 star because I believe they have really improved. Original 1 star review: I went to this location to rent a truck for moving. I have never rented a truck, and do not know much about renting vehicles. The person behind the counter was very rude. As I was trying to read the paperwork, he got very impatient and told me "all you need to do is click ok". When it came to the insurance, I was trying to decide what option would be best. He didn't give me time to read each one, when he started to ask other people they can help me because "it's not that hard to choose an option". The whole time I was being helped, I felt like incapable of making any decisions. He was also rude with other workers there. There was even some curse words exchanged. Very unprofessional. When I returned the truck the next day, I went to someone else who can help me. She was very rude as well. While I was asking her about the paper, the rudely replied "that's why you read the highlighted parts". They also charged me for 30 miles, even though I used 10.5. When I asked them about it, they would not give me a straight answer, and continued to treat me rudely. I was very disappointed, and will not be visiting this location again. Nor am I recommending this location to anyone. I will gladly go to a different location, or company, even if that means spending more money.

    I reserved a 15-foot U-Haul truck from the Beaverton location to take it to Salem, and I chose a…read moredrop-off spot close to my sister's house. On November 28, I received an email from someone who looked like the manager saying they didn't have the 15-foot truck I reserved. They told me I had to go to the Tigard location to pick up a truck instead. They said I would get a $20 discount and 50 extra miles, but these changes were made for their benefit, not mine. When I drove by the Beaverton location that same morning on my way to Tigard, I saw plenty of trucks sitting on the lot. So I don't understand why they couldn't give me one of those. It felt like they just wanted me to move their truck to Salem for them. They also changed my drop-off location without asking. Instead of dropping the truck near my sister's home, I had to go 12 minutes farther away. When I dropped the truck off and tried explaining what happened, the employee didn't care at all. She took the receipt and told me someone would contact me. Nobody ever did. They clearly don't care about customer service. On November 28, I ended up paying and doing extra work for U-Haul, driving their truck where they wanted it. To other customers: When U-Haul changes your reservation, ask why. Don't let them use you like they did to me

    Budget Truck Rental - Front of building

    Budget Truck Rental

    (44 reviews)

    Southwest Portland

    Beware of this company location. They were very…read moreunprofessional. I reserved a rental suv Tahoe on Feb 26th for March 22nd pick up. They told me on the day of pick that they did not have a suv Tahoe available for me. Didn't even bother looking other alternatives to help. I was suppose to fly out of Seattle that same day. Ended up scrambling around to find my self a rental to get to Seattle for my trip. Never again book with this location.

    AVOID!! I wish I would have read these reviews before booking with Budget Truck Rental! I made a…read morereservation a month in advance for a one-way rental. I specifically researched and booked a cargo van, as my move included a height-restricted parking garage (can't fit with a box truck). After receiving a confirmation and arriving on-time, we were advised (rudely) that the cargo vans cannot be rented for one-way rentals. This contradicts what the reservation states. We were told we could "change the reservation to a box truck or leave without anything." Very incompetent service and seems to be their standard based on these other reviews. Not sure if this is representative of the Budget Truck brand in general, or just the Beaverton branch. Either way, I'll be avoiding this company altogether and would advise all others to do the same. I'm also laughing at the review responses requesting clients to call a number to discuss further.... What a joke! If the manager truly cared about their business, I imagine their average rating wouldn't be so low.

    Penske Truck Rental

    Penske Truck Rental

    (2 reviews)

    Southwest Portland

    Clean truck in good working condition and easy pickup/dropoff. All good. . I'd rent from Penske…read moreagain.

    I chose Penske due to a sale they had that undercut everyone else for a long-haul one-way rental…read more This was trip 2 of 2 and I knew Penske's equipment was always top-notch. Upon arriving, I was a little worried but that quickly faded. During check-in, there were the standard questions but nothing like what I had been through with a competitor of theirs. When I went out to do the damage assessment on the nearly brand new truck, the owner found a decent amount of damage compared to most normal people (I use to be a damage assessor). He also went over the inside components like the lights, radio, etc. Awesome experience. The truck was a 16-foot 2019 GMC with 21k miles and climbed hills like a dream. My wife drove my F250 while I followed in the box truck and except for needing to slow down in corners (expected), I was able to keep up without issues. On my first trip, I used a COMPETITORS 26 foot truck and they gave me an 18 year old worn out diesel that couldn't climb hills if it's life depended on it (35mph, really?). They had also interrogated me on my insurance when I opted not to use theirs, making me fill out additional paperwork with my insurance information and such. While I'm not in Oregon anymore, I wish this location luck. Their customer service and truck quality is so much better than their competitors.

    U-Haul

    U-Haul

    (22 reviews)

    Horrible price gauging! Do not go here unless you want to pay over $100 for a "$19.95" truck…read morerental. They rented the truck out to me with under a quarter of a tank of gas, which in itself is ridiculous. I returned the truck also still under the quarter tank mark, but then got charged 30 extra dollars because I turned the truck in under a quarter of a tank of gas. I called and explained to the guy that when it was given to me, it was under the quarter tank mark. He said it didn't matter and that I signed the contract stating that I would fill it over a quarter of a tank of gas. Mind you, there is an entire page of tiny written print that I didn't go over with a fine tooth comb, never thinking I would have to put in more gas than what they gave me. They were unwilling to compromise when I called and refused to reverse the $30 fuel fee. I will never use this U-Haul company again! Save your money and go somewhere else!! Absolutely ridiculous to pay over $100 for a "$19.95" truck when moving within a 5 mile radius!

    Nearly 20 years renting from U-Haul and no one time have we ever been charged for not returning the…read morefuel at the appropriate level, if not above. Gassed nearly 20 gallons to go 130 miles. On U-Haul's own page it reads their truck gets 200 miles per gallon. Truck was well above the mark I need to return the truck. I get a charge and receipt saying the truck was well below the mark to return. There are other reviews with the same accusation. Will never come back to this location.

    U-Haul - truck_rental - Updated May 2026

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