BEWARE!!!
I chose this place to repair my Jeep after I was…read morein an accident on March 7th because of the amazing recent reviews. I don't agree with any of the ones I read, except the most recent one that suggested Rene may have been drunk. Unfortunately, I didn't see that review before I made the decision to have my Jeep delivered to this "business". On the day of my accident, I called several shops and was told by each one that they couldn't receive my undrivable vehicle because they were so backed up. When I called RC Collision, I spoke with Rene and he said it would take him a couple weeks, but I could bring it there for now. I expected I would be waiting a bit for an estimate, as all the shops seemed to be backed up, so I was patient for the two weeks he needed. I called back to check on the status of the estimate the insurance company need and got no response. I tried several more times over the next couple weeks and no return call, no estimate, no email. After 4 weeks and many attempts to contact, I went to his shop at 5pm. His posted hours were til 5:30, but the shop was closed, no one anywhere. I did see that my vehicle was there, but just sitting in an open parking lot shared with several other businesses in the center where his shop is located. It was not stored with any security at all.
I kept calling until I got someone to answer the phone, and Rene acted like he had no idea why my vehicle was there, and he had no direction on what to do with it. This was after I had left several detailed phone messages with my phone number, email address and instructions for sending over an estimate as well as my insurance person's phone and email information. He seemed confused and started with the excuses that he didn't know how his phone worked and had to fire a guy for stealing, and lost his receptionist. He promised to get right on getting me an estimate (now that my car was sitting there for over a month), but his internet was down at the shop and he was going to go right home so he could have internet. He promised both me and my insurance person an estimate by 10 am the next morning (April 12th). I again left him with my email and my insurance person's email and asked him to send the estimate to us both.
Guess what didn't happen before 10 am? He called me around 7 pm with more excuses and told me it would be about $13,000 to fix my car, but needed my email and just didn't know how to contact my insurance person.
By the time I heard back from him, I already was working on getting my car transported to another shop as I had no faith that this guy was even sober, or had the capability to even get me an estimate let alone the ability to fix my vehicle. I again left him a message because I couldn't get him to answer the phone to let him know I was moving my Jeep. When the tow truck arrived, (on April 17th...6 weeks after it was originally dropped off!!), Rene was there and refused to let them take it. The tow company conveyed that message to my insurance person who told me. My husband then went out to the lot to be present when the tow truck came to avoid further problems and Rene denied that a tow truck was ever there when my husband asked him about it. The tow company couldn't come out again unless they were sure he was going to release the vehicle. They kept trying to call, and never got anyone to answer the phone.
My insurance person, who has gone above and beyond even though she is the agent for the person who hit me, also let me know that he had no reason to keep the vehicle. She said that she had paid him $3,800 for storage that he initially said he wasn't going to charge because it took him so long to get to my car. He must have seen a paycheck from the insurance company when he heard I was moving my vehicle. He still refused to release my Jeep when the tow company offered to pay any balance due, so I am sure he charged them for another 7 days of "storage". He kept my vehicle for another week parked in the communal lot before we could finally get it moved. He also charged the insurance company for storage for the whole time my Jeep was there.
He is not honest nor trustworthy, and possibly involved in a bit of insurance fraud with the way he "did business" with me. Do not turn your vehicle over to him! He will hold it hostage for much longer than necessary. It will cost you time, effort and big $$$.
My car was finally towed to a reputable repair shop and I had an estimate within 24 hours of my Jeep's arrival.