*** READ THE FULL REVIEW**
(tl/dr : Owner is very shady, workers are very good)
Update:- After threatening to contact the authorities, and calling the business a scam, the owner finally provided me the receipt immediately giving an excuse that he typed in my email without a dot. That is not even a plausible excuse because dots don't matter in gmail : https://support.google.com/mail/answer/7436150?hl=en. Not to mention his behavior of completely ignoring all the messages and voicemail reminders I sent to him prior to this. I would like to re-iterate that the crew was solid.
Original Review:- I moved to Beaverton and I hired them for moving stuff from my uhaul truck into my apartment. When I talked to the owner Jim (503-857-3344), he listed me a rate which was well above the market rate for a simple unload from truck into the apartment, but since they were available on a short notice and I was eligible for a relocation refund I went ahead with it.
The owner was initially very prompt in responding while making the reservation. The actual movers Eric and Joe arrived ahead of time, were patient, and did their job very well. They said they only accept cash, which the owner never told me during the scheduling. I didn't have cash on me, and one of them actually drove me to the ATM to get the cash. Kudos to the guys doing all the hardwork. I tipped them well.
Now when I setup the reservation, I asked if the owner provided receipts, for the work and he said he would email me once I finished the payment. After the move and my payment, I have waited 2 days and after numerous calls and texts which were left unanswered, he hasn't provided me one yet, and I doubt he will ever provide me one. Unfortunately without the receipts, I cannot claim the relocation refund from my company. So basically a big bummer for me.
From some of you reading this from your context, this might not be an issue depending on what requirements you need, but if you think about it, if someone is having trouble providing receipt for services, which is an absolute trivial matter, you can only wonder how he would handle complicated situations where he needs to take responsibility for damaged equipment or misplaced/mistimed moves etc, I'm almost certain you'll never hear from him again, just like his behavior with me. So be careful. DO NOT HIRE SERVICES FROM THIS PLACE if you don't have a simple move (like unload/load from your truck) and if you do, settle matters then and there, and don't make a cash transaction until your receive the receipt, if you need it for relocation reimbursement.
There are other companies who are very professional and are much cheaper if you book in advance. This business owner doesn't even have his official email address listed anywhere, nor an official business address. If you call him, it will ALWAYS go to voicemail, but his voicemail says I'm currently busy helping another customer and I will call back in 5-10 mins. He will surely call you back quickly ****if you are a new customer**** after you leave a voicemail. If you called regarding a prior job, you will NOT get a call back. These are all tell tale signs of scammy businesses.
I really do feel bad for the guys that showed up to help move. They did do a good job and get paid a small share from the full price. I think the owner is simply unlicensed or probably has some shady tax evasion stuff going on with his business, to avoid paper trail. Might have been the reason for not providing a receipt. If that was the case, he should've told me that he wouldn't be able to provide me a receipt for services when I made a reservation. Also, when he initially called me for setting up the reservation, he gave a completely different moving company name called Regus Moving. Who knows what other skeletons in closets he has. If I were you who is lucky to read a review like this, I'd recommend you NOT hire this place for moving, especially if you have a complicated move, where things can go wrong.
I will give it a couple of more days and contact the authorities after that and see what it leads to. I will update this review if and when I get more info. read more