Been filling my propane and getting trailers from this place for nearly years. Some small hiccups here and there but they were always apologetic and did their best to to make it up. No real complaints! read more

I don't know about their vehicle or trailer rental but I am updating they do still sell propane at a good price just to let you all know

*****Even if you make a reservation, you'll be in line for a while.***** The U-Haul was clean and drivable. read more

This place is easy to rent from and the staff is always friendly. In and out quickly and they almost always have availability. Thank you.

The folks at this uhaul location are welcoming, knowledgeable, and great at their jobs. I highly recommend this uhaul if you're looking at where to rent from in the area. I wish I got the gentleman's name when I went to go pick up the truck I rented on the morning of 05/04/2026, but when I dropped it off in the evening on the next day I was helped by Laron, who had an incredible attitude. Huge props to both of these guys. read more

This location has no business filling propane. The staff does not know what they're doing. They sit on their phones most of the time while filling. Today, three of my tanks were not closed and were spitting propane out of the end. We are unable to close them or get the leaking to stop. And of course, this is extremely dangerous so we are unable to return the propane to Uhaul to find a solution. Thank heavens, no cigarette butts went flying out of somebody's window otherwise myself and whoever around me would've been blown up. Considering the amount of propane we had in the truck me This is extremely unsafe. I'm not sure if every single staff member is certified. But either way they need to be retrained. read more

Absolutely DO NOT TRUST THEM. Not worth the time to actually review how bad their service is. They are unreliable and lairs to boot. Do not trust Chris or the lady who was so rude she refused to give her name. I would rethink your practice of openly accusing costumers of joy riding with Uhaul trucks. read more

I ordered and paid online for moving supplies. When I arrived the guy working said they didn't have that in stock. Well, then why was I able to order it. I drove from Castro Valley to this location in 90 degree weather for nothing. The guy working was extremely UN helpful. He should have offered replacement supplies for something. I did get a refund and I will never go there again. Incompetence at it's finest read more

Unbelievable... ZERO stars if I could give 0 stars. I reserved my truck 1 week prior. The location overbooked all their equipment, right when I arrived they canceled my reservation. So all the things that we already packed has no place to go. We have no where to sleep, all the preparations we made cannot be done today. So the result? Redid a reservation for the next day with a bigger truck that will not fit in our streets for 10 bucks off! What a joke. Online chat basically said they cannot do anything and give me the contact information of yhe scheduling manager. We'll the scheduling manager overbooked everything to begin with. That is not managing your assets correctly. They were no help. We did get a rental on Sunday however being that they close at 5pm on Sunday we had to rush as on a Saturday you get until 7pm to return. So basically we were kicked in the rear for Saturday and Sunday. read more

First I'm going to leave a review for The U-Haul on Jackson St in Hayward I first reserved a 15ft truck for Aug 30th and got an email that it was reserved after going there and waiting in line I was told they didn't have one that size that the U-Haul on Thorton in Fremont had one and they were taking $50 off. So we went to the Fremont U-Haul location. Now to review of the Fremont U-Haul business read more

I dropped off a one-way rental at this location and the service was superb. Within pulling half way into the driveway, Ron was already waving me down and directing me where to go. He had my trailer unhitched and receipt printing in minutes. Dropping off couldn't have been easier! Thanks Ron! read more

I'm so happy my experience was great! Friday I ran a little late but was taken care of with respect came back Saturday and while one was busy, Ron I think that he's name ( African American) took care of me and my husband immediately. He had great customer service and attentive. He went back and forth to get us checked out and our receipt as well as went over everything he checked. We thank you for a great experience read more

I had no problem with the customer service, however I did have a problem with what was perceived as an online book price vs actual price. I warn you that there is a mileage charge plus gas fee. While it may say (plus 0.99) per mile, you don't really see that until after, and that amount will double what you perceive to be a good price booking online. Attach below is what I initially booked vs my ending cost. Btw, my trip was around 19 miles total, gas about $12.50. My cost was $40 at booking and ended up $81.00. and I returned 2 hours early. I was pretty shocked. Be careful booking and understanding the cost online Vs ending cost. read more

U-Haul - Hayward - Truck Rental Near Me - Hayward, California

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The manager here, Angel Zavala is excellent!!!! He is always finding solutions to any issues. He gives superb customer service!!! I have been renting a truck once a week for the past 2 years... and he is always fast getting me in and out!! read more

I mean to be fair, Chris is just a scared little boy who cant deal with customers. But the big rude airpod lady is just flat out nasty. Scummy scam artists. Rent a truck from your neighbor if you have to, this olace isnt worth it. Children run the show. (They also back the trucks into eachother, damage them, and tell you eh just take a picture of it ) read more

I booked a 20 foot truck on 9/11 to use for 9/28 they call me today 9/27 letting me know they have nothing available! And said the closest one would be Stockton. So I would have to drive from Hayward to Stockton back to Hayward then drive to Tracy. HORRIBLE CUSTOMER SERVICE!!!!!! Rent from Penske!!! read more

Customer service could use improvement. Sunday afternoon with one person in the store, I was looking for boxes and the one guy working told me he needed to step out and that he'd be back in a minute. 5 to 10 minutes later, he returned however someone else had come into the store while I was waiting and proceeded up to the counter when the worker came back and sat down at the computer. The person working did not thank me for waiting nor did he acknowledge the new customer. It wasn't until I expressed mild frustration with a lack of customer service by sighing. Passive aggressive? Perhaps a little,! but the gentleman who was also waiting for help acknowledged me and that I was there before him and allow me to proceed to the counter ahead of him. The worker sat there on his cell phone, did something on the computer and finally looked up to help me but he never thanked me for waiting. read more

Long line. Long wait. Terrible service

After a long weekend with my car breaking down, wallet stolen, and having to move I came here needing to get a truck and Izzy made this a very easy stream less process. Great customer services and I couldn't have had a better experience. Thank you #bayareafoodz read more

U-Haul - Hayward - Me and Frankie foodz after a happy move thank you HaywArd U-Haul shout out izy! - Truck Rental Near Me - Hayward, California

5 stars for the friendly customer service inside the store. However when I chatted online at UHAUL.com, They told me I could reserve and rent a dolly and when I went to the store they told me that they do not rent them out by themselves. So i have to find another means for our move as I we are moving on Saturday............. 1 star for the misleading chat on UHAUL.com read more

If you drop off and the employee says that they will check you in and email you a receipt, DO NOT BELIEVE it. Stick around a get a receipt before walking away. I was overcharged for a trailer that I returned. I called the Hayward branch and got rerouted to U-Haul's call center. Their solution was to call the Hayward branch and which the call center did multiple times but no answer from Hayward branch. Call center is useless as well and did not have a way to remediate it. Look elsewhere. read more

Finally got around to leaving this review but this is from a few months back. My gf's brother made a reservation for a Sunday morning pickup. 'Great', I figured we'd get the truck and get a early jump on his moving. Wrong! The line was literally out the door. There was zero benefits of pre "reserving" a truck. We stood in line for almost an hour. It was unexpected to wait that long so you can imagine it completely threw our day off. The older guy that helped us did the transaction just fine, but you can totally tell he did not want to be there. I mean, I probably wouldn't be too happy working a busy Sunday morning either; but hey, you signed up for this job. At least fake not being miserable. If you plan on coming here, book out at least 30-45 min of wait time before you can even talk to anyone. read more

I had UHaul installed a tow bar on my Ford Escape. They did a great job, the price was reasonable and all done very quickly. It would have taken me half a day if I did it my self. I'll let the pros do it for me. Thank you.! read more

I used Uhaul for a moving job my attentions was to use the truck for 6hrs but it took 10hrs to complete the job. I knew I had to cross the bay bridge so I brought my FastTrack with me unknown to my knowledge I didn't notify them before hand. I return the truck and a few day's later I got email indicating my credit will be billed for the infraction. So I contact both Uhaul and FastTrack explained myself and was able to work it out and pay the ticket. My point is that Uhaul Customer Service was very helpful and Uhaul company was very honest and helpful. My opinion is that ALL companies should take a few pages out of Uhauls book on helping the customer they did exactly what they said they would do in a timely manner to resolve this matter for me. THANKS AGAIN!! If you need a moving truck go to Hayward Uhaul 1st. read more

Not sure why all the bad reviews. Rented two trucks on different days. Was in and out very quickly. I will be back for sure!

Went here to pick up a U-Haul for my move, the day we picked up the uhaul I can't remember his name I think it was Christian he was super nice and showed us everything. The next day we went back to drop it off and it was easy breezy. read more

My review is soley for the location, I rented a truck over a month ago and just getting the chance to leave this review. Before actually scheduling a truck I called the location where a woman was friendly and answered my questions. Booking: spoke to some central HQ call center type number where they helped me book a truck. The way set up a pick-up and drop off is a bit odd in how they calculate hours, but i guess that's how they make money off of people. I was set to pick up at 4p and was given a 12h rental, meaning they were expecting me to have it back at 4a. We all know nobody is there to receive it and they ask that you put the key in a drop-box. Pickup was super easy and the guys at the location were helpful. They even showed empathy for the 4a drop off and let me know they understand and went as far as saying its ok if I was a little late because there is a tiny cushion of time. While UHaul prices are a bit ridiculous, the people I dealt with at the location were cool. read more

This place is absolutely not worth your time. The first issue was picking up the car I paid for extra Dollys and Furniture movers and they were no where to be found (I never got that money back), the back of the truck wouldnt open because no one knew the code to the backdoor lock. We sat on hold for 45 Minutes because no one could figure out what it was after about an hour the man assisting us from the gas station got a hold of the previous user. We finally got the truck up and going everything goes ok. I paid in full when picking up the truck I'm not complaining about the price its very reasonable (minus the money I lost from the equipment they "had" in the truck) the issue comes closer when we were gonna drop off the truck. Before dropping off the truck we refulled it so we wouldnt have to deal with them anymore, when we arrived at the hayward U-Haul facility we tried to use their scanner for an "Online Dropoff" which didnt work. So for another good 20-30 minutes we go back and fourth with the operater they tell us everything is fine and they did it manually and I shouldn't be charged for another day this was in august 2nd. 6 WEEKS LATER I have no invoice no Reciept and my card gets charged for $166.00 for a u-haul service I didn't even know about. U-haul refused to refund me after having no explination as to why they charged my card. They explained I signed an aggreement for paying this charge, the reciept they sent me was for $198.68. Yet they charged me $166.00 and told me it was the same invoice. After being on the phone with them for around an hour being transferred being on hold etc. They tell me they wont give my money back because it is what they're owed, they told me they can deduct $55.00 from the $166.00 for the day late fee. I was absoultly furious I didn't even save my card to the website they illegally used my card without my knowledge from a 1 time charge I did. I tried filing a dispute they refused, so I filed a fruadulent claim. My bank refunded me after a week or two, I messaged U-Haul with all the evidence of me paying all of there fees and they still will not stop harassing me. The emails and text keep coming. They keep trying to charge my card that doesn't even exist anymore and U-Haul keeps trying to use it. I will not be paying people that are trying to get a little extra on the side. Have a good day. read more

Went to pick up my reservation. They claimed that the trailer needed maintenance. Change my reservation to Oakland. Only received an automated text saying to check in on my reservation no phone call or nothing delayed my trip two trailers were on property. One did have a bent fender, but the other one looked fine..... needs better communication read more

This is the WORST customer service place. And silly me for not reading yelp before coming here! If I did I would not. I used this place 14 years ago and boy have things changed. Clearly!! I come into rent a dolly truck. The customer service rep whose picture is attached, is going back and forth at it with another lady. The lady leaves and it's my turn. I ask very nicely about if there is a dolly to rent. She asked me what type, I show her a picture from their web page. She says she DOESN'T THINK she has any. That I could go outside and see if I want an appliance dolly. Meanwhile she begins helping someone else without making sure I'm taken care of. I come outside, there is no dolly in my visible view. So I ask her again, I'm not seeing a dolly. This is when she becomes snarky and says it's out there in a moody dismissive voice. I immediately understood why the previous lady was bothered. So I said uuum wait a minute I need you to come and show it to me because I cannot see it. She comes out. She can barely see what she was telling me was outside. Then when I said how was I supposed to see that, she told me she doesn't care and close the door on me saying bye and changes it to say she has NO DOLLY available. Yeah including the one she showed me. I comes Mayra. What a BREATH OF FRESH AIR! She politely asked me what I needed. Went in to the system to show me options, went in their storage area to bring me a dolly (separate from the one the lazy lady told me about) Now when I see this, I called her a liar. I told her she transferred her anger from the First Lady to me, even though I started out politely. She told me to get the eff out of there and called me the b word! Like literally sent me to a rage. How do you call a customer who hasn't damn near darn what the other lady was doing! She refused to give her bane. But attached is her picture. I suggest going to Home Depot for appliances or tools to move. As for moving trucks and all, find another location that's close by. TRUST ME! read more

Great customer service, very fast, very efficient. Thank you to the Hayward staff really expedited my move.

What the hell is going on at the Ubox located in Hayward CA? After a decade I get an email asking me if I want my property? Wtf? What property? I will keep calling Monica and she hasn't called back but sent another email. UHAUL management please call me back 3603618030. read more

I have been here multiple times over the last decade and today Jaime helped me out with a one-way trip, he wasn't able to reserve it but he wrote down what I needed to reserve online. P.S. My reviews are similar, I rarely get the help I need but when they try that's when they get an extra star or two... read more

I was a bit hesitant to come here due to the reviews but most of the others aren't much better. I figured I'd schedule the install at 9am and be the first appointment when they open. Drive in morning commute traffic to get here. They didn't finish until the end of the day and apologized for getting backed up. I'm not even sure how that works v steer clear of this place, there is no avoiding the crummy service. The workers seemed okay but the business clearly doesn't have it's act together. read more

I've gone here for propane primarily. They are understaffed, and it makes for a rough experience. I needed propane and tried calling in advance a few times to make sure they were still providing it - but no answer. I decided to roll out there, waiting in line with no workers in the shop. Then about 10 mins, the employee came and informed me that the propane trained person wasn't in today. So just a bad experience. read more

So I can't complain about the product. The vans and trucks are great! Was thinking of buying a 40k truck but I'd rather not. Just rent one of these things and get my homedopt runs in and move stuff from storage and or big purchases. Only thing that I worry about is a guy that works there. I think he's a manager. He is super rude and I feel like he's racist toward white people. He's been nice to me everytime so it's hard to write this. I don't come very often but, every time I did he pisses off a customer by the way he talks and brings himself when helping customers. I was in customer service for 4 years of my earlier life. Customers are essential for every business, if I treated a customer remotely the way he does I would be fired on the spot. If he's a manager he shouldn't be. Maybe he or other people working with him don't realize, but he is creating a very hostile work environment and also a very hostile environment for customers. Sometimes my wife drops me off and we have our 4 year old with us so it's a bit nerve racking. You never know what a crazy customer would do when treated the wrong way. I don't think I'll be coming back here any time soon. Just doesn't feel safe anymore... read more

I dont know why this manager still working here. Every time i rented a truck here he started being rude. First i asked for a decent truck and he told me they have only 2 of this size. Said ok give me the least mileage. And he gave me a freakin 180k mileage and the other 1 have 140k. What the heck is wrong with him. At payment i tried to use the company card to pay. He said it has to be my card not the company card. If i rented a truck and pick it up late at night and using the company card i could have get it. But this stupid guy always, every time hes giving me a hard time. He wont even give me time to think of what kind of insurance i am getting. read more

My edits: I don't know where to begin. This was a horrific experience. I had an appointment for 12:15pm to have a hitch installed. I arrived at 11:45am. The employee indicated that it would be a 2 hour wait. I told him I was given a specific appointment time and wanted to know why it would not be honored. He said, well maybe but he had to go to lunch! Here it is, 3.5 hours later and what was supposed to be a 45 minute job took an enormous of amount time to complete. The General Manager Jesus didn't make things better by rushing to judgement and not having all the facts. He presented a document with the wrong appointment time and when I showed him my documentation with proof, he said it's a misunderstanding. SMH. No accountability! Was the hitch installed correctly? It remains to be seen! I'm infuriated. If I could give zero stars I would. Please don't go to this place! read more

I would give ZERO ...ZILCH stars for scamming young unsuspecting, inexperienced young adults. I told my daughter being a longtime YELPER, you have to read all of the reviews to see a common thread. If this business had so many horrible reviews, go to another location with better reviews! I was her witness but waiting in the car to drive her back home. So she was there on December 15 at 10 am. A girl with a nose ring helped her, but said she couldn't give her a receipt and that it would be emailed to her! Other reviews say the sam eXact thing so this is a SCAM they continuously perpetuate! She is inexperienced and trusting so she didn't think anything of it or say anything, until she got her bill! They charged her for an extra day as if she returned it after 4 pm! Big lesson learned for her and even if you dispute it with the credit card, since you don't have a receipt you are stuck with the scam! I tell her ALL the time and to all of the young people or trusting ones, here are some TIPS next time: 1. Always get a receipt with time if drop off! Even if it is just a copy and stamp of time or they write down time of return and sign it! Refuse to leave until that is done or you speak to the manager. 2. If they still refuse, videotape you handing over the paperwork and returning the truck AND their CLOCK indicating time and person taking the paperwork and telling you they don't give receipts. Get the person's and manager's name. 3. ALWAYS document and have proof! Never be trusting unfortunately, it is CYA when the time comes to dispute! I hate businesses that prey on others especially when money is tight for them already so you know they are trying everything to do it by the book and according to their budget! So BEWARE of their sneaky practices or maybe it is due to lazy employees not doing their jobs!? That is up to the employer to fix! Also it probably is a franchise, BUT report incident to the UHAUL corporate that this location is making their brand look bad and have them investigate or employ mystery shoppers to see how bad the situation is! Also it is probably better to rent from Home Depot and bigger box stores, so at least they are accountable and often cheaper. So big lesson learned for her! Now time to reach out to corporate as well! read more

Don't ever go to this location. Never goingback here. I got a auto trailer and Customer service named isabella had told me she had "10 stitches and if I could help her move the trailer and lock it in." I didn't have problem to helped her but that's not my duty and she have her coworker. I asked her if she ask her co worker and she lied saying "YES, but I don't know why he ain't helping me". I confronted the manager supposedly named "angel" and asked him why isn't he helping his co worker and the manager told me the girl never asked her for helped. Manager named angel thought I was yelling when my voice is literally calm and told him I f was yelling at him he would know. He responded by me not renting the auto trailer. read more