Hello, If I could give zero stars, I would…read more So, I signed a contract to rent a (rough terrain 4x4) RT26 scissor lift for 1 month, 3,450.00 dollars to rent on 7/20/2023. It was delivered on a Thursday morning. When we started to use the lift, it was popping and back firing from the engine and would raise up only 1 foot high. So, that same day I called the United Rental San Lorenzo for someone to come look at it, nobody returned my call. The next morning Friday, I was told by my employees that a technician came out and looked at the lift and said everything was okay with it, well it wasn't. I started to use, and it was the same thing, popping and back firing from the engine. The only thing we could do was get it to lift up on a perfectly level surface. So that day we used the lift to raise to the top of my building rooftop, to work on some repairs needed. Saturday, we came in to start power washing my building before it gets painted, the lift would not lift up anywhere tried, but 1 foot high. So, I sent my guys home and had to pay them for the day and Sunday which I had contracted them for that day of work to. Monday morning early, I stopped into United Rentals where I signed the contract and explained what was going on with the lift, I was told that they didn't have any other lifts to replace the one I had with another lift, and they would send the technician right away, again. Tuesday afternoon, I still haven't received any calls from anyone at United Rentals, so, I emailed them to come get their lift. I called around and found the same 4x4 lift at Sunbelt Rentals, San Leandro branch for 200.00 dollars less than the monthly rate at United, so they delivered the next day Wednesday, and United picked their lift up on that same Wednesday. When United closed the bill for payment, they returned me 1,752.00 dollars of the 3,450.00, leaving me to pay 1,698.00 dollars for a rental that I used only 1 full day. I called and asked why I was being charged at a daily rate, when I rented for the monthly rate and should only pay the breakdown price for the day I used. The manager and district manager could not explain and would not accommodate me with anymore refund. I emailed and asked over the phone for an invoice with a breakdown of the cost to me, but I still haven't received one 2 months later. I called the 800-customer service and explained, and nobody returned my call. Please don't bother to use this rental yard for anything, they will only disappoint and screw you over if they can. Go to Sunbelt, they didn't disappoint me, and their lift worked perfectly, no issues.

Daniel and the crew at United rentals here are hands down the best I have ever dealt with. Customer…read moreservice absolutely outstanding I look forward to coming back to see the crew that's how much I appreciate these guys!

We rented a power washer surface scrubber from them. Their customer service is amazing. I contacted…read morethem initially to find out if they had what I needed, they were helpful and informative. When we came to pick it up, they showed us how to use it. We had a minor issue when we got home and called them. They couldn't solve the issue on the call, so Roger came out right away to the house and fixed it! It's an employee owned company and it shows. They have great service and truly care about their customers. Highly recommend them.

They rent you equipment with pre existing damage, when it breaks on you they make up many excuses…read moreto blame you for the damage. They'll keep your daily charge plus deposit without even think it through that they might have made a mistake. I rather go else where.

Great service, durable equipment and faster response, that is what I like!…read more Thanks Brad, your guys are doing a great job!

We are appliance store and we have a three warehouses and we use big Joe all the time. They are the…read morebest very good customer service whenever we need a service on the equipment they are fast and efficient. I would definitely recommend them. Jay

It was great to do business with Doc Bailey Cranes and Equipment. Carol and Nick have been a…read morepleasure to work with. Everyone was courteous, patient and professional. Highly, highly recommended.

I have used Doc Bailey twice now and both experiences have been excellent! The crane operator…read more(Nick) was prompt, courteous and arrive right on time for both the initial inspection and the scheduled job. Carol with the office support team is fantastic - very responsive and easy to work with. I truly appreciate their professionalism and reliability and would highly recommend them to anyone needing crane services.

If I could I would give Lynx rentals six stars. I run a highly agile business, and Lynx Rentals is…read morenow my go-to partner for heavy tools every time. They take good care of their fleet, they take good care of their customers, and somehow at least for my business they even manage to beat the big guys prices. This keeps my customers happy and my bottom line lower.

I rented a battery powered reciprocating saw from them. It lost its charge quickly so they gave me…read morean extra battery which helped. Overall, good experience.

I asked for a forklift and he told me it was $145 and $150 for delivery and additional for hours…read more Paid upfront 500$ for a deposit: 519 with processing charge. Got done within 30 mins of delivery but they never sent the updated cost. He just kept the deposit. When i called: he said it was 145 and 150 for delivery, which was 300 and when i pressed on that it was $300. Then he just added propane and random other charge.

I called Eric for advice before purchasing a forklift that was available for purchase in an…read moreauction. He provided me with the best information possible for a person with rookie level warehouse skills. Once I do purchase one I will definitely be using his service when it becomes needed or for maintenance before experiencing a problem. It's very rare to come across someone who is genuine and helpful which are the people that I prefer to work with.

I've been in the warehouse business for 39 years Eric is the most knowledgeable mechanic I've ever…read moredealt with. He is always on time his prices are much better than the large dealers ie Crown and Raymond and he fixes it right the first time.Jensen lift is # 1 in my book Joel Cronin Warehouse Manager Taymor Industries

We recently hired AAA Forklift to repair our oil leaking electric forklift. They quoted a price to…read morerepair it and provide a loaner while the repair was being done. When we got our forklift back we realized it was still leaking. Not thrilled, we called and said that the forklift was still not repaired. They came out and got it again, left a loaner again, and repaired it correctly. They never mentioned that they had to do more work or loan us a forklift for longer than they had anticipated. There was no discussion of any additional payment. I think you can tell a lot about a company when they make a mistake. If they stand up and take responsibility, they are a company I will want to work with again.

Horrible. Do not call these guys. They totally srewed me. They put a started in chared me $1200 and…read moreit was not even the right starter. I had to call another company and pay all over again.