Always great service very knowledgeable. In quick to get me in a truck. Sometimes with zero reservation I love it. Thank you so much.

I had a very frustrating experience with this truck rental company. The van I reserved was not available at the scheduled pickup time, leaving me standing outside in the dark and cold for about 45 minutes while trying to sort things out with customer service. Eventually, they gave me an upgraded truck at no additional rental charge, which I appreciated, but I didn't need a vehicle that large. The bigger truck ended up costing me more in fuel and was less convenient overall. When I returned the vehicle and asked what happened, the employee at drop-off had no idea about the situation. After I explained everything, the only response I got was that the night crew had "dropped the ball." No apology beyond that, and no offer of compensation or discount for the inconvenience, wasted time, or extra expenses I incurred. Mistakes happen, but the lack of communication and customer service afterward was disappointing. read more

Tried the online setup to make everything run smoothly, but the system wouldn't process at pick-up. When we talked to Rebecca, the attendant at the counter, she was very dismissive. And, when we asked questions, she would just sit there and look at the screen and not answer. When we finally got her to cancel the online reservation and make one in person, it cost more than the original one. Not a good experience. Even the employees talked bad about their online and in house systems. read more

Mehhhhh. We rented a package deal which gave us free storage for a month, with a certain size storage unit which was set up on the phone. Upon arrival the staff told us differently even though we already paid in advance. Strike 1. Secondly the staff wasn't personable at all. The GM wasn't friendly and we felt just rushed in every aspect. When asking questions I felt more "shooed" than anything. Id recommend storing you crap in a cardboard box before renting space from these jerks. To think they rely on sales to survive...... just wow. read more

5 stars is seriously enough to rate the service I received from this stores staff. The manager went out of his way to help me get a ubox to Iowa City when the Coralville UHaul couldn't help. He personally took my order and found me a driver (who was also SO amazing) to bring me a ubox within 24 hours and then waited for me to load it and moved it within 3 hours for me to my chosen location. I cannot thank this staff enough- you are life savers!!!!!! read more

Customer Service is a unknown term to this place... I reserved a 27 foot truck one way and hired moving service via the U Haul website. As I write this I really hope the vehicle is ready in Rock Island as I am now promised. It took hours and repeated calls to get assistance from U Haul Corporate Customer Service on the Movers UHaul took the money for 38 days ago when I reserved. One would think a U Haul "Site" would actually make a phone call on behalf of a Customer who has already PAID to their contracting services (Remember, You Pay UHaul for this!) and sort out the mess instead of offering someone else at the last minute.... not like they would even consider it for the same amount paid 38 days previously! Asked for help from a Manager and caught a ton of crap from the blond haired male who kept telling me this was not a U Haul problem. (Again, for you hard of hearing types, U Haul took my 298.00 THIRTY EIGHT days ago! Not another organization as my bank receipt clearly shows!) Asked for a Manager and miss dark haired helper with the attitude kept telling me it's not a U Haul issue and I need to call the Moving Service Provider.... I asked for Ms. Denise Wagner the Moving Center General Manager and got blown off on that request by the desk peons.... Again.... Site is a shambles and use them at your own risk.... OH YEAH... I counted NINE 27' trucks in their lot but tomorrow I have to pick up in Rock Island...... Just why is that when 38 days ago I asked to pick up here.... maybe the only blessing to this story! Time will tell read more

We have used this Uhaul location several times. They have lots of great packing supplies and do their best to serve the customer. We had an issue with our trailer that they worked hard to fix quickly so we could continue our journey. Shout out to James, Jalen and Skyler - they are rock stars!! read more

Will not answer phone. Keep putting me on hold for 20-30 min at a time. Screw this place.

I am very dissatisfied with this Uhaul location. I reserved a 10' truck and tow dolly on Thursday Sept. 1 from a location in Rock Island. Received a call Saturday to set up times, and they scheduled me for 2 different locations for the truck and tow dolly. The Uhaul location in Davenport was the first stop to pick up the truck, and it was less than pleasant. First the general manager made us feel like we were inconveniencing him, and he was not at all helpful. We saw a tow dolly in the lot, but were told it was reserved for someone else, so we mentioned a car trailer we saw in the lot, but it apparently didn't exist. :/ Since the next stop for the tow dolly was an hour away, they gave me some extra mileage, but nothing for the gas it would take to drive an hour there and an hour back. I have used Uhaul in the past and they've been super helpful. After this experience, I won't be coming back. read more

They stress you out with their incompetent employees that dont know what is going on ever. But when it comes to charging you more than what they had said they do. They're unprofessional and rude. If they dont know what they are doing or hate their job they should of stayed in school. Its no ones fault if theyre unhappy with life so they take it out on customers. I feel sorry for the I haul corporation hiring people like these. Especial the women over charging with the nasty attitude. She's not good at what she does. Neither is the 17 year old manager they have. read more