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    Cantrell's Towing

    3.5 (2 reviews)
    Open Open 24 hours

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    6 months ago

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    6 years ago

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    Ask the Community - Cantrell's Towing

    Gateway Towing

    Gateway Towing

    (8 reviews)

    Great experience with tow truck driver Zach. We spent over an hour with him getting our car home…read morefrom over an hour away. He took time for a pit stop since there were no services where we broke down.

    Yelp asked about a follow up review. I wish I hadn't seen your response and just went about the…read morerest of days without thinking about talking to Gateway in the awful situation we are in. So, ok you did nothing to make the customer satisfied or understand what is going on in the situation at the given time, which was your responsibility, not the customer. The customer is completely helpless to you calling for the first time. How would the customer know whose name when you don't say it when politely asked? The customer was forced to guess!!!! Taking advantage of people like you did of the customer's family in that given moment - you had a choice and you choose to do what was not right. Plain and simple. It is done, you cannot go back and make light of it and accuse the customer of wrong-doing and believe you are making it better? Well you can It is your choice, but you are not free from a customer writing a review especially when they feel the disservice. Clearly people calling you are most likely having a bad day and you also take advantage of this in your actions, of their vulnerability. And as a forced customer, I am not impressed with your response in attempt to make it sound like you did the right thing when you did not. In fact, it is very icky. Very yucky. Even the last sentence of have a nice day is not honest. My final review to people If you want to be treated with respect and dignity on a bad day, definitely DO NOT go to Gateway if you can help it, there are other options.

    Cantrell's Towing - towing - Updated May 2026

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