My furniture was delivered yesterday, and unfortunately, I was unable to be present for the delivery due to my work commitments. As a result, I missed the opportunity to oversee the entire setup process. The delivery team went ahead and assembled everything as planned, including plugging in the various pieces. However, I've run into a significant issue: my electrical recliner is not functioning at all. This malfunction is particularly frustrating because I was really looking forward to enjoying my new furniture, especially the recliner, which was a major selling point for me. To make matters worse, I've been informed that I will have to wait a full two weeks before a technician can come to examine the chair and determine what's wrong with it. I sincerely hope that the issue can be resolved quickly and that I will soon be able to enjoy the comfort of my recliner as intended. Reflecting on this experience, I've come to realize a valuable lesson: not every deal that seems too good to be true actually is. In this case, I feel like I've learned a costly lesson worth around $4,000. I had high hopes for my new furniture, and now I find myself dealing with unexpected complications. It's a reminder to be cautious and do thorough research before making significant purchases. I just hope that in the end, the wait will be worth it, and I will soon be able to relax in my new recliner. read more

Zeb and Jerod were the worst delivery people I ever have had an experience with. I paid for doorstep delivery in Davenport, Iowa. They talked at me, complained and swore around my children and I'm pretty sure they were chemically enhanced when they showed up if you know what I mean. When my couch did not fit the spot I wanted it at, they never even asked me what I wanted to do, they just threw it back on the truck and left. Unbelievable! read more

They are inflexible on delivery ‼ And rude on that‼ This is a major issue for people with difficult schedules ‼ Salesperson Tina was great. Get better or use another service or delivery ‼ read more

I am very pleased with the sales employee Billie at Ashley Furniture in davenport. she did a Awesome job and handled my tough situations on two separate occasions. id defiantly recommend dealing with Billie on your next purchase, I know I will if I buy anything else (got to pay this item off first lol) read more

Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn't come in until the following week. Okay... that's fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said "you can call them when we are done-we are a long way from home and want to finish". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don't like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle! We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an "in stock" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture. read more

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake. read more

This is the best furniture store ever Go see Jamie she's a sales person that knows her stuff The front office lady robin also is great I recommend you get all your furniture need here at Ashley home store in Davenport Great price and great professional staff and products read more

Finally, about to receive my couch tomorrow so I cannot speak about the delivery process. However, my time with Ashley has been frustrating. I went into the Ashley store about 7 weeks ago and they had great deals on their couches (almost all of them were 40% off) so I purchased one. The salesman gives me a 2-4 week ETA and all was well. 4 weeks pass, and I haven't heard anything from Ashley. So I have to call THEM and they tell me they have no idea why the salesman told me 2-4 weeks it should have been 3-5. Another week goes by so its the end of the 5th week. Guess what? Once again didn't hear anything so I call them. Turns out that the manufacturing facility is bottle necked and they tell me Mid-July, but there is a shipment coming in later that week so it could be in soon. Just to segway off of that statement, it was almost as if they had no idea what was coming in on their delivery trucks, like it was a guessing game and a surprise to what furniture they were getting. In this day and age I don't see how they couldn't know what furniture they are receiving on a delivery. Turns out my couch was on that delivery and I should get it tomorrow. My main issue is that Ashley never once reached out to me to let me know that the ETA is going to be longer than what I was told and that I always had to reach out to them. Not good customer relations if you ask me. I also understand a pandemic is going on and that wait times are longer, but instead of just repeatedly telling me one more week I would have been happier being told a longer wait time from the start rather than just telling me one more week. read more

I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too. read more

I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I'm happy they made it so easy for me to purchase an item from the store. And I'm happy with the price I got too. read more

We had a great shopping experience with Young! Ask for him! He is so easy going and cool! He even gave us his cell phone number so I could text him photos of the living room space to decide between a love seat and a couch or two love seats. Can't wait to get them into our living room! Thank you, Young! Will be back! read more

Shopping process made easy with Daniel's assistance. He helped to find the best match for our needs. Bought a new sofa in less than 30 minutes! read more

The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It's a brand new house. Beyond pissed. read more

Amy Emery at the Davenport IA store was terrific to work with (adjustable bed)! In addition, the delivery fellows, Jamie and Rob, were awesome! Another store in town couldn't get the same type of bed into my apartment so they took it back. Wouldn't even try to turn it around so they could get it in. It took them over an hour to decide they weren't going to bring it in. The district manager even came over to check out the situation as they had 2 others they couldn't get into homes that day. Something is wrong with this picture! Anyway, Ashley Furniture people are the best! A big thank you to them! PS. They were on time and very courteous! read more

Ashley did it again. We revieve a coupon in the mail for $50.00 off any order over $100.00. No whwre on the coupon does it state excludes anything, just $50.00 off a $100.00 purchase. We arrive atvthe store with cpupon in hand, with the goal of purchasing lamps for our new home. Salesperson comes up and asks us how she can help. We explain to her we have a coupon and would like to use it on some lighting for our home. We know we can not use the coupon online as that is clearly stated on the coupon. She allows us to look we find a set of lamps we like we tell the salesperson we would like to purchase them. She takes them to the counter rings us up after 10 minutes of having log in issues with the computer. She tells us our total, we remind her of our coupon, she pjones someone asking if we cannuse the coupon. The person on the other side of the phone line states we can not use it on accessories. I ask for the coupon back. I read and reread the coupon inform the salesperson no where on the coupon does it state that. She asks if we still want the lamps and i say no and walk out. Final draw for Ashley furniture, after having no customer service again. We have a house to fill with furniture, we have spent a couple of grand thus far with Ashley, after this no thank you. Lazyboy will continue to get our business, a bit higher pricing but great quality furniture, on time delivery and overall great customer service. read more

Josh, Wayne & Drew....amazing!! So helpful!! Made the process of purchasing furniture & mattresses so easy & enjoyable!! And when a problem started with delivery, Wayne stepped in and solved it within minutes!! I would highly recommend these gentlemen & Ashley Furniture. Great job!!! read more