The worst customer service I have ever received. We purchased a sofa on February 13, 2016. The salesman told us it could take 4-6 weeks for delivery, but he assured us that his delivery drivers were fast and we would hear something the following week. We did not. We waited three weeks before I called the store. No one answered, so I left a message asking if someone would return my call. They didn't. My wife called a week later and again had to leave a message and asked for a return call. The employees still could not be bothered to acknowledge our concerns.
Last Saturday my wife was finally able to talk to the actual salesman who assured us it would only be a week until we heard from them. This was five weeks in and he told my wife that if we didn't hear from someone by noon on the following Friday, to call him back and he would get to the bottom of it. We didn't hear anything. My wife called on Friday and was told that she had to call the warehouse on Saturday because they have the couch and the employee my wife spoke with didn't know why we hadn't been called yet. I called the warehouse on Saturday, the 6 week anniversary of when we thought we were buying a couch, and the employee I spoke to there told me that he was waiting for some customers that are geographically closer before I could get my couch (I live in Davenport) and that he would call me sometime next week.
This news was not taken well by my wife. She called the store again and spoke to an assistant manager who was again not helpful. At this point we were ready to ask for a refund, but of course, the assistant manager cannot authorize that and she promised that she would have her manager call us first thing when he arrived. It's now Sunday and we haven't heard anything. So, this poor excuse for a business has driven me to write my first review on Yelp! I am generally a forgiving person, to a fault in some instances, but this experience is the worst response to a concern by a customer from any business I have dealt with. Both my wife and I agree that all we wanted was a phone call or at the very least an "I'm sorry for the delay." Every time my wife or I have spoken to an employee of this place, since we made the purchase, we have been met with contempt and lethargy. I get the feeling that I am bothering them and since they already have my money, they don't have to provide customer service. Well done Furnish123, you promised a delivery date that you clearly had no control over and not a single person has explained why this delay is taking place or even had the courtesy to apologize for their company's fault in the matter, just to get my money. It's a mistake I regret, but one I thankfully will never have to make again. I will never shop at this store again, and I'll make sure to tell anyone who is looking for furniture to look elsewhere. If I could give 0 stars or, better yet, negative stars, I would. read more
