Update on my previous comment: A Representative from Driving…read moreForce reached out to resolve this issue, which was truly unexpected and something I thought was very nice. I was promised a refund for the ticket given the grave miscommunication error on their end. In exchange I promised to update my comment and post on how they fairly amended the situation and their great partnership. WHAT A JOKE. They did not uphold their end at all, even after promising me this would happen. This further enraged me only further reinforced their disrespect of their customers. I am truly in shock they promised me this and then backed out YET AGAIN. Whatever you do, do NOT go here. They treat their customers like garbage. Go anywhere else.

life saver!!!! My flight had issues and we landed late. There was a hold up in customs and I was…read moregoing to be held up well after the office closed. I called them (they close at 5pm) and informed them of my delay. They assured me they would wait for me and let me know how to get from the airport to their location as the shuttles were all closed and they would be closing in ten minutes. Finally got through customs and the hold up at the airport, took a cab and arrived at the store location at 5:30--thirty minutes AFTER they had already closed. Don't remember the girls names that stayed but they had the vehicle already pulled out and ready to go. They waited for me to arrive and pick up the vehicle and saved,e a fortune in cab fare as well as hassle the next day. I will definitely refer others to them as well as use their service again. They have arrangements with a hotel just north of the airport for early morning drop off as well. I received a free upgrade to a NICE new SUV that was awesome and greatly appreciated.

The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

I like to say thank you Merci (it might be Mercy). She was so incredibly helpful to me and my wife…read morewhen we arrived from a long flight. Her customer service was stellar as she was very attentive to our needs and she recommended what best fit those needs. She met us with a warm attitude and helped make our travel easier. It was all her. Thank you so much Merci!

I rented a car in Orlando Florida. I used airmiles for the 9 days rental. I also had insurance…read morethrough my own insurance company. When I went to pick up the car I was convinced to get the $13/day toll package, as I was told I could potentially go through so many tolls in a day that I could be charged way more. I told the gentleman where I was planning to go, (Orlando and St. Augustine area) and he said for sure I needed it....actually I didn't. Waste of 160 CDN dollars (117 US). But ok, I didn't pay anything else as I had the airmiles perk. Returned car back to the airport. 3 weeks later, at the same time my credit card is charged, I received 2 letters. One says I've been charged $45.00 damage fee and $29.00 admin fee. $74.00 US, without explanation. When I call about this, they can't really even say what it was for. "Oh maybe it's a tire wear use fee"she says. Pardon? That's what the rental fee is, paying to "use" the car. After not being able to figure out why I was charged this she says she will send it to accounts to try to get a refund. I haven't received it yet. The other letter says it charged me $250.00 US (348 CDN) for cleaning for sand on the floor. The sand was from our shoes from walking around St. Augustine. There wasn't even any floor mats we could have shaken out and honestly, a 10 minute vacuum would have taken care of it, not worth 350.00!! I contested this charge, without getting anywhere. They sent photos that are of such poor quality, they are blurry and looks like the camera was moving so looks much worse than myself or the other 2 passengers remember. I wish I had my own photos, but I had no idea they would do this! If shoes are dusty how can you prevent stepping on the floor? And without mats to shake out, how can this be removed without a vacuum? I feel like because I didn't "pay" for the car with cash, they got their money another way. 450.00 CDN (350+100) dollars extra for sand!! (250US + 74US)Terrible. I will never rent with budget again . And I will make sure there are floor mats that I can shake out. Beware of this scam to get more money from the rental.

Update on my previous comment: A Representative from…read moreDriving Force reached out to resolve this issue, which was truly unexpected and something I thought was very nice. I was promised a refund for the ticket given the grave miscommunication error on their end. In exchange I promised to update my comment and post on how they fairly amended the situation and their great partnership. WHAT A JOKE. They did not uphold their end at all, even after promising me this would happen. This further enraged me only further reinforced their disrespect of their customers. I am truly in shock they promised me this and then backed out YET AGAIN. Whatever you do, do NOT go here. They treat their customers like garbage. Go anywhere else.

We have T-Mobile worldwide so we were able to call immediately upon getting out of Customs. They…read morealso operate under Fox Rent A Car. Phone receptionist will direct you to 'Rentals' line once, and point you to carport 22 to wait for shuttle and will not pick up again if you call back to ask for status updates. We didn't know the wait would be 30 mins (note that their speed limit is like 30mph, which would've put this in perspective). Would've been ok if we were given an estimate. And it's under Driving Force/nü rentals sign. No Fox signage anywhere. But upon arriving, the shuttle ride was fine (~20 mins ride). At the office, a little bit of a wait (even first in line), not much of a greeting, everyone seemed busy. But that's fine (NYC girl, doesn't bother me). No issues on pick up, except the $500CAD security deposit fee seemed high. But that was refunded upon return, so that was also fine. Our pickup receipt was time stamped at 2:30pm but it also said return would be at 1pm, which kinda robbed us of 1.5 hrs. But whatever in grand scheme of things. The car drove well. No balancing or oil change or engine light issues. Was fuel efficient. Wasn't forced to upgrade. Same dude checked our car back in and was efficient. Fine by me. We made sure to wipe down our car, inside and out, before returning so as not to test the limits of any extra charges, as I've technically never rented from Driving Force before (but plenty from Fox). Overall a good experience. Minor bumps will be overlooked as long as I don't see any miscellaneous charges in the future from them for this rental.

Routes may be an offsite airport rental but it is worth the time and effort…read more The vehicles are well maintained and the price is competitive and always less than their competitors. The staff is professional, honest and kind. I never feel like I am going to be charged for something unexpected or held responsible for something unwarranted. Routes is my car rental agency of choice. I am not being paid for this review and I am not a family member - although Routes makes you feel like one.

Very good pricing. The off site car rental agency is a short 1.6 miles from the airport, so I…read morewalked it but the shuttle bay 22 is easy to find. Staff were friendly. I will rent there again. Of note several people around me were frustrated by "out of province" driving fees that they didn't expect. So my advice would be to read the terms and conditions if you're driving outside of the province. .

from the start it was a disaster. the confiscated my personal property and disposed of it in…read moreAlberta with out notifying the sheriff or myself with information from sheriff to claim. ignored all calls from me.

Terrible. Used them twice. First time received a message I…read morehad to pick up the trailer 80 km away. This time they called me at the last minute saying that there are no trailers available and the closest one is 2 hours away. Shitty company. Don't take reservations if you don't have equipment.

I'm not kidding. My…read morecoworkers and I have to move some big, heavy arsed objects on Sunday morning and have them delivered by 11am. Great, jumping over puke puddles in Downtown Calgary at 9am on a Sunday - thanks life. Anyways, what I learned this week was that most large truck rental companies close early on Saturdays. I asked one guy why that was, and he explained to me that traditionally, even truck rental guys like their weekends. Sassafrass...! So I booked a truck with Captain Sassy that my coworker was going to pick up at 10am on Saturday morning, as this place closed at 10:30. No prob bob! We all met up for breakfast at about 11, and she turns to me and says "I keep calling the truck rental place and no one is answering... weird..." and I looked at her and said "They aren't answering because it closes at 10:30" Translation - shooters. After laughing at each other for a good ten seconds, we decide it's time to find a truck. The first place I call is Ryder Truck Rentals and Rachid answers - how charming is he on the phone! Listened to my story, laughed at me when I accidentally said I didn't have a Driver's License and was more than happy to wait the extra 20 minutes (after they closed) until we got there to get the truck. He only had the biggest truck every built - like an 80,000 tonne truck, but he only charged us for a 2 tonne. Rachid - !!!! He teased us the whole time for our last minute booking and promised not to sell our phone number. He showed us how to use the lift, how to attach the ramp and backed the truck into the parking spot for us. He was so great - so great!! I would go back and rent from Rachid in a heart beat, literally. Even though there is a Budget Rent a Truck right across the street from me (no kidding). Now we need to find someone to drive the truck.

High turn over in the staff at the rental desk. Service shop has been reliable and good. The…read moreleasing has become a terrible experience. I would not recommend leasing a truck with Ryder. During COVID our business has pretty much shut down. We had 8 months left on a lease. There was no discussion for options . Struggle to get anyone from Sales on the phone. Now 2 months out from our end of lease and there is no consideration for early return . We have been great customers for over 8 years and it's terrible to see the difficulty we have had with the sales team and head office. I would not recommend Ryder for your rental or leasing needs.

I rented a trailer today and returned it on time. The trailer was fine but pickup of the trailer…read morewas poor. The trailer was hooked to my hitch by the attendant but he did NOT explain that the 'release' tab on the hitch had to be pulled very hard to release the hitch so that it could be lifted off the ball. When returning the trailer (after the Blackfoot location was closed) and attempting to remove the hitch, I had a lot of difficulty. Finally my father drove down and helped me and with him pulling the release as hard as he could, I was able to easily lift it off the ball. It would have been much, much better if the attendant had demonstrated this when I picked up the trailer. As well, when I called the U-Haul Roadside Customer Service, they were totally useless. They were not able to give any advice and would say only that they would send someone out to help if I agreed to an immediate payment of $300.00!! And they call this "Customer Service"! Needless to say, I was not at all impressed and refused the charge. They then told me that if I damaged the hitch in any way while unhooking it, I would be liable for damages, even though I paid for full damage insurance when I rented the trailer. U-Haul equipment may be fine but their service is absolutely terrible.

Despite a whole load of crap, this location's uhaul staff were awesome…read more We went to rent a 4x7 trailer for a dump haul and buy a hitch for the car. The online store sold us the wrong size hitch and provided us no other options. It didn't fit our car and the staff took it back. The line up for service was super long. The 4x7 trailer was hooked up by Joe and he did his best, but our old car wiring wouldn't work. So he wired, unwired and installed and uninstalled the trailer. They even took the new smaller hitch back used. Then we rented a van, which was quick and easy. The price was decent and the van worked well. 5 stars to the staff at this place, 4 stars to uhaul in general for being reliable but missing the mark on things sometimes.

Very dishonest company which doesn't follow through on promises made. I wouldn't suggest you rent…read morefrom here unless you want to be disappointed. Many other options available.

Be very careful renting from the downtown Enterprise location on 9th ave sw. I had my car in for…read morerepairs and my insurance covered for a car rental. I had a small mitsubishi from july 21 to 26th. Pre inspection, no damages or anything. Post inspection - The 2 male attendants used their cheap device to check for hail damage or dents and said there might be hail damage on the roof! It never even rained in west calgary July 21-26th. You can google hail damage scam by Enterprise car rental and see reviews. I have to say its a great insurance scam! The customer cant do anything, unless you took video all around your car. Which I did not do because there was perfect weather in forecast. Maybe the attendants get bonuses for bringing in more revenue!