I found this car rental place off of Expedia when I was planning my trip to Alberta, CA. Overall my car rental experience was outstanding. I got a nice subcompact SUV (2024 Nissan Kicks) that had good fuel efficiency on the highway for roughly less than $35 USD/day. I have almost no complaints except for the fact that getting to this facility requires extra effort. For US travelers, gates 15-16 are typically where you'd arrive from in Calgary airport however the gate to board the bus to Routes is at Gate 7 which is a very long walk. When you arrive at Gate 7 wait for the bus to arrive to board where it's another 10-minute drive to the facility to pick up your car. The entire process from boarding the bus to car retrieval was about 45-50 minutes. You'll need to allow extra time when returning your car as well. The other thing they don't tell you is where to drop the car off when returning. And even those instructions were mixed based on who I was talking to. I was told to return the car to the back of the building while some customers were able to drop off in the front. It was a bit disorganized but aside from that, it was decent service at good value. read more

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I would not recommend renting from this company. They charged me for leaving the province, even though I told them in advance that I would be crossing the provincial border. If that was going to result in an extra fee, it should have been clearly explained before I rented the vehicle. The airport shuttle was another major issue. It took so long that I almost missed my flight. If you're relying on their shuttle, leave yourself much more time than you think you'll need. After this experience, I would rather pay the extra money to rent from a larger company like Enterprise or Hertz. It may cost more upfront, but in my experience it's worth it for the better service, clearer policies, and peace of mind. Overall, this was a frustrating experience, and I won't be renting from this company again. read more

When I booked this car for travel in Calgary, it was not clear that the site was off the airport. Anyone renting a car should check whether they have to travel from the airport or if the car rental center is adjacent to the airport. This can add 15-30 minutes of unexpected travel time. This car rental company has one shuttle and one spot where you can catch it to reach their site. The site was a bit of a distance from the airport and located in an industrial business park. I was a bit nervous, thinking I had been taken on an unwanted trip to some place never to be seen again. The staff gives the vibe that they are new to the rental business and are still figuring out how it should work. The cost of the car is slightly less than the big-name rental company, and you should buy the difference. The drop-off point was packed with people standing outside, their faces changing from frustrated to angry and ready to cuss. Customers had been waiting for a while to get a car. The check-in process had 2 attendants and a long line. Somehow, some way, I managed to get a car while others were still waiting. The interior and exterior reminded me of the quick cleaning job I would do when my parents asked me to wash the car; it was acceptable but far from complete or clean. RENTERS BEWARE of the windshield exclusion notification. If anything hits and stars the windshield, you are on the hook, and ensure that you closely look at the windshield before leaving. I found two stars on the windshield that were not disclosed when I picked up the car. Calgary has many quick rainstorms this time of year, and it did hail. So, think long and hard before declining the windshield protection insurance. In short, this rental company is part of Europcar, and I have used them before when traveling out of the country from the US. Avoid it like Ebola and run from it like you would from a rabid raccoon. read more

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Routes I strongly suggest that you do NOT use Routes Calgary. Whatever rate you have been quoted will almost certainly be radically increased before you are finished. While I do not use it lightly, I think that "predatory" is an apt description of this company's approach to customers. I say this not only based on my own experience, but also from the many angry customers I watched rent cars before me in line. As an active traveler for both business and personal purposes, I've rented hundreds of cars from many different rental companies. Generally speaking, I find that most companies are prone to extra fees and other ways of squeezing a little more money out of customers. It's annoying, but part of the landscape of car rental. However, Routes Calgary has taken this to a level I've never before experienced. The experience started off bad standing in a very long line which moved incredibly slowly. This gave me a chance to overhear one customer after another getting angry for the same reason: unexpected charges. When it was my turn, I was told that the car I had reserved was not available so I would have to be charged for an upgrade. Full disclosure: I had realized a week prior that the reservation pickup and dropoff time was wrong, so I called the company, spoke to a representative and was told it had been "noted" and there was no problem. The agent at the counter did confirm that the note had been entered but the original pickup time was all that mattered. Therefore, there was no option but to pay for an upgrade. As I had no choice but to rent the car, I paid for the upgrade. I picked up the car at 7:15pm and paid for a full 5 days. I dropped off the car at 4pm on the fifth day, 3 hours before the next rental day would have begun. However, when I got the emailed receipt, they had added a $60 "late fee" because, once again, they were operating off of the original time rather than the updated times I called to modify and was told had been "noted". There was also an additional $38.90 "concession fee" added though Expedia indicated that the rate quoted included all applicable fees and taxes. As you might imagine, reaching out to the company about the unjust and unspecified fees generated nothing but a "we cannot do anything about these matters." In retrospect, I would have saved both money and frustration by going with a more reputable and trustworthy company. read more

Upon arriving Calgary airport, we asked the information desk how to get to the Routes Car Rental, the gentleman laughed out loudly when he heard the name of this business. Sure enough, we met with the horrible employee at the Routes Car Rental reception desk. He asked us if we needed insurance for the rental car, we said yes and showed him our Insurance card. He rejected it and insisted that we had to show him the insurance Declaration Page. Certainly nobody takes along with them this Declaration Insurance Page, so he urged us to buy extra insurance. My spouse didn't want to argue as we already spent a lot of time ( which that employee dragged on). We agreed for the five day insurance coverage for $100. Once we agreed, he asked us to sign the receipts which showed $140+ . He explained that since we came from the U.S. , he told us the amount on US currency! Couldn't believe this! So, if the customer come from United Kingdom, he would asked for that of currency??? What a tricky cheat. read more

Terrible experience! Rented July 29, 2026, returned August 2. My $350 deposit has still not been refunded despite repeated calls. Avoid this company! read more

I wouldn't even give this place any star at all. The office is off site and about a 10 minute drive from the airport. The car we had received had scratches, and dirt on it. They did a poor job cleaning it. We paid over $900 CAD for a week and they couldn't even bother to clean it right. They limit your mileage. They made us pay $30-$35 a day for their insurance that doesn't cover anything btw! First scam. We didn't use the car every single day as Calgary is a walkable city. The car somehow got a small scratch and when the lady inspected it, she said they were gonna hold $1500!!! $1500 is an insane amount of money for the smallest scratch. Especially since the car had far more damage to it! That money isn't going towards ANYTHING because they don't even fix it! We got the car all messed up (we have pictures to prove it.) We currently have a hold for the $1500 and they haven't called us. The insurance doesn't cover anything if it's below around $3,000 in damages. Next time we'll just crash the car! This place is a COMPLETE SCAM! We over heard them say there is a tracker and they can potentially be damaging the cars themselves! Wouldn't be so surprising since everyone there that day coincidentally had damages on the car. Long line full of angry people. This company needs to be shut down immediately. read more

Routes Car Rental - Small scratch that cost us $1500 while the rest of the car had far worst damages. - Car Rental Near Me - Calgary, Alberta

Off site, limited mileage. Confusing and punitive rental policies. Limited hours. If plane delayed you may be without a car until the next day and then still be charged for the day. read more

We had a terrible experience. First of all the location is NOT at the Calgary Airport. Eventually, we found they had a shuttle to their location about 1-2 miles away. Not an easy thing to sort after a long flight in a crowded airport. Their English was not good and told us our car rental insurance would not suffice and we had to buy their Canadian car insurance. I told him we had car rental insurance as part of our normal insurance. He wanted to see it...of course, I didn't have that with me. It's in our car at home! It was a take it or leave it situation in a very hot and crowded area with others waiting behind us...we felt totally scammed. Standing there helpless, three pieces of luggage, people waiting behind us, poor communication and all of a sudden hidden fees ($1000), and with no real options late in the day, away from the airport where other normal car rental companies were (but doubtful they had a car for us to rent last minute...we saw HUGE lines for a car before realizing Route was off-site). It was a joke! They had us and we could not contest it without not getting a car, and of course we had a very long drive to our hotel near Montana border. Awful start to a vacation! What could we do but sign and leave? DO NOT USE THIS RENTAL COMPANY. read more

Terrible experience. To begin with, the facility made an incredibly poor first impression. The location was far off-airport in a warehouse setting, and the front desk area was small, dirty, and unpleasant. After a long wait, the staff forced several hidden requirements upon us that directly contradicted our booking terms: Forced Insurance: The agent insisted we purchase their full insurance policy. I am a frequent international traveler and have never encountered this. We had already purchased Collision Insurance through Expedia during our initial booking. They refused to honor it, claiming it was insufficient. Poor Vehicle Condition: The vehicles were dirty, and the car assigned to us had six major dings on the windshield. Hidden Mileage Caps: After processing the rental, they suddenly disclosed a 250 km daily limit. No mileage restrictions were stated or explained when we booked the car through your platform. Due to these issues, we immediately asked to cancel the rental so we could take a cab back to the airport. However, the staff refused to issue a refund, claiming the reservation had already "been started." We are formally disputing these charges. Route failed to represent their services honestly and violated the terms agreed upon during our Expedia booking. Furthermore, we strongly urge Expedia to reconsider its partnership with Route, as we have since discovered many other travelers sharing identical negative experiences. read more

We had a bit of a mixed experience with this car rental spot. The whole system was a bit clunky and confusing, from the instructions getting to the car rental place, to not picking up the phone, to the strange manual paperwork process. It also felt a bit like we were being nickel-and-dimed the whole time, with the various hidden charges. The car itself was unfortunately poorly maintained, and given to us with a half tank of gas and no washer fluid, and felt very worn. At the end of the day, they gave us a working car for a reasonable price, but can't said I'd recommend in good faith based on our experience. read more

Terrible company. Stay away. Somehow they managed to turn a crack in the windshield into an 800 dollar bill. horrible company! read more

I had a good experience with Routes car rental. I was able to get a shuttle from YYC to the rental site nearby & once there Govinda got me into my rental pretty quickly. When it was time to drop off & head back to the airport it was also streamlined. Good overall & I would use them again. read more

THEY REFUSED TO GIVE ME A CAR AND KEPT MY MONEY. Do not rent from this sketchy service. I arrived with a valid Ontario driver's license which they refused. The Better Business Bureau does not rate them due to mass complaints: https://www.bbb.org/ca/ab/calgary/profile/auto-renting-and-leasing/routes-car-truck-rentals-alberta-ltd-0017-62879/addressId/31489 I rented from enterprise after without issue. They refuse to reimburse me despite me attempting for two weeks now. read more

This was our first time renting a car from Routes Car Rental and it will also be our last. We weren't able to get a car rental from our usual trusted company given that it's peak season and during Canada Day long weekend. At first, the pricing seems very appealing, cheaper than most places, but as with everything else, you get what you pay for. We took the shuttle from the airport to their office to pick up the rental, which was smooth and had no issues. They seem to be very old fashioned and the system is slow. The pickup process was very slow. We waited for more than an hour to get our car. They took pictures of all the scratches and condition of the car before handing the key over. The whole process was very inefficient. When we return the car, it was a different person checking us out and questioned all the scratches that the first person already noted. Customer service was nonexistent because it felt like we're being questioned like we've damaged their car or something. It was horrible. Lastly, we were charged for crossing the border without prior notice. I reached out to customer service to explain that we inadvertently missed an exit on the highway and was forced to cross the border as there was no other point for us to turn back. We had to drive an additional 5-6 miles before we could make a U-turn. They didn't care and insisted that the charge was valid because we didn't give them prior notice. Umm...ok, that makes a lot of sense. Next time, I'll give you prior notice that I will miss an exit while driving. I will never rent from this place again. Shady business that seems to set you up for extra charges in the end, so the initial low pricing is misleading. Rent at your own risk. read more

Echoing nearly all other reviews. Very disappointing experience. Although I prepaid with my credit card and the insurance covers both my spouse and me, staff gave conflicting explanations and insisted on charging an additional driver fee, leaving us no practical choice but to pay. Things only got worse when the first vehicle assigned to us was heavily damaged, with dents, scratches, windshield damage, and a broken wiper. After additional waiting, we were given another vehicle. While there, we saw several other customers dealing with similar maintenance and vehicle quality issues. Poor customer service, inconsistent information, unnecessary fees, and vehicles that should not have been rented out. I filed a complaint with the head office who have also been giving me the run around too. I would not rent from Routes, again. read more

Avoid renting from this company. We prepaid for our vehicle reservation for 3 days. When we found out our flight will be delayed, we attempted to contact the office, but I was placed on hold for at least 45 min the first time and 30 min the 2nd time. I also sent an email after hanging up. When we arrived the following day, we were told that we have to pay an extra day for picking it up late and that our vehicle was given away already despite that I already paid for it. In addition, I have to pay extra for a different vehicle class. If we don't take the offer, we lose the money we already paid. To summarized, we rented an 8-seater car for 4 days to use it for 2 days and this is for 2 people. It took us over an hour to get our car because everyone seems to have issues in the counter from insurance and flight delays. When we dropped off the vehicle, we were told to park it at the back of the warehouse in between the garbage dumpsters. We have to walk over garbage and mud through their warehouse with our suitcase and we had to line up again to return the key. The guy from the counter just took the key and told us that we are good to go. No receipt, no inspections. We have no choice again or else we will miss our flight. We had evidence that we tried calling and showed them my email, but they didn't care. Reading the reviews online is showing a pattern that this seems to be a common issue with other passengers. It sounded like being delayed is part of their scam to make extra money. read more

Canceled flight couldn't hold a rental for a day trash avoid stick to the big names. Also make sure you get reservation insurance.

Very good pricing. The off site car rental agency is a short 1.6 miles from the airport, so I walked it but the shuttle bay 22 is easy to find. Staff were friendly. I will rent there again. Of note several people around me were frustrated by "out of province" driving fees that they didn't expect. So my advice would be to read the terms and conditions if you're driving outside of the province. . read more

total scam like lots of people mentioned, the positive ones must be fake, their price isnt much cheaper than other car rental, we booked for 2 days, plane got delayed and they already closed at 8pm while all others close at midnight, I called customer service and that one was super rude, told me that my reservation is canceled for both days but I need to call expedia to modify to get the car the next day, they said that they only charge for 1 day and expedia will either refund or let me pick up the next day, turn out all that was lie, routes car rental charged for 2 days and expedia cant do nothing because routes car rental refused and denied everything they said. I don't really mind losing reservation and money but the reps were super rude and told all lies. This was my 1st time and last time ever read more

I would not recommend renting from Routes. We had prepaid for our vehicle reservation in full. When we learned that our flight was going to be delayed, we attempted to contact the rental office on three separate occasions during business hours. Each time, we were left on hold and were unable to reach anyone. When we arrived the following day, we were told that our reserved vehicle had been given away, despite the fact that we had already paid for it. The only option offered to us was to pay additional money for an "upgraded" vehicle, leaving us with no practical alternative. When we returned the vehicle, we showed the staff our call logs as proof that we had repeatedly tried to notify them of the delay. The employee at the desk acknowledged the situation and told us we would receive a refund for the extra charges within three days. Unfortunately, we never received the refund, nor did we receive any follow-up communication. What was most frustrating was the complete lack of accountability. There was no acknowledgment that their phones went unanswered during business hours, no apology for giving away our prepaid vehicle, and no effort to resolve the situation afterward. If there is any possibility that your flight could be delayed, I would strongly recommend booking with a different rental company. Based on our experience, you may find yourself paying more for a problem that was entirely outside of your control. read more

Wish we read the reviews before renting here. When you see 5 five stars and then a bunch of 1 star you have to wonder about a place. Normal average reviews sit at 3.5, with some 3s and 4s. I want to share our experience to help others make an informed decision. The low reviews are accurate and we experienced what everyone has written about. There are hidden fees and the way they write their language is extremely confusing. Realize that they will charge you when you go outside of Province but if you're NOT from Canada you won't know what that means. The person who is renting the car to you also won't disclose what this means either. We told them all the places that we will be going to and they stayed silent. As in we disclosed the locations of our trip, and the person working there should have said you are going out of province and marked it as such. Instead, the person helping us said nothing. The signs on the wall say they will charge 30$/day when you go outside of province, it does not say that it would charge you for the entire trip even on days when you aren't out of Province. Meaning if you go just one day out they will charge you for the entire week not just for the day. This is not reflected in the language written on the wall. And the staffing also does not help you understand what is out of Province. There is no map to help guide you in making these decisions. When you bring this up to them at the time of returning the vehicle they will not let you speak with the manager and they will argue with you when you show them all the reviews from people who have had a similar experiences. There are other reviews on here about them charging people for the windshield cracks. We were lucky that we took pictures of the vehicle and videos. I recommend you video the car with the person signing out the car to you. I have read other reviewers getting charged a hefty fee for "new cracks" when in reality, they will hand you a car with cracks on the windshield present. We were lucky to only incur the out of Province fee and nothing additional. I was horrified when I saw the other reviews for this company. Other considerations - you have to get shuttled to this dealer. We waited approximately 30minutes or more. The lines are long. People were cutting and others were getting upset. Plan accordingly as hidden fees can add up. read more

Routes Car Rental - Car Rental Near Me - Calgary, Alberta

This car rental is a complete cluster. It is located on a warehouse front which is off airport and crowded. The wait to get to the counter is long. The staff is not knowledgeable and really not friendly AT All! Two customers had issues while I waited in line. One was a woman who had a delayed flight and got in this morning instead of last night. They canceled her reservation although she claimed to have tried to call them yesterday. They were charging her for the reservation plus more than $300. The second was a couple of women who were returning the car a week early and the company was refusing to give them any refund! Book this place at your own risk. read more

Brutal customer service. Lost my wallet on the plane so had to switch the reservation to my girlfriend's name while I panicked around back at the airport. The agent told her she had to get the extra insurance as her credit card didn't have that perk. Still not sure how he knew that just from looking at her card. Luckily I retrieved my wallet from the airport and came back to the counter to switch it back because my credit card does cover the insurance (so did hers but she didn't know). The agent told me he couldn't change the reservation without cancelling so we are now stuck with a $160 bill for insurance that wasn't needed out of duress. Also, the car wasn't filled up with gas when we got it. Pay the extra money for a decent company. read more

I would definitely not use this company ever based on my recent experience. I paid in full ahead of time through Expedia for our five-day rental. Our flight was delayed so I contacted Routes to let them know that we would be picking the car up a day late and they said that was fine, but they couldn't guarantee what car we would get which was fine with us. We arrived the following day and were told that the car we would get would now cost us an additional $150 for the four remaining days. This was not mentioned the day before and made no sense. Having to drive to Canmore for a meeting that afternoon we had no choice but to take the vehicle. I find this completely unacceptable and bordering on criminal. If we had arrived at the original time, they would have provided us with a car. If they had just left that same car in their lot for the day we weren't there, you would have still made the same amount and we would have received that car at the agreed upon price. Instead, they must have rented that car out (as it wasn't there when we arrived the following day). So, they got our original money, an additional day's rent from someone else on the car we rented, plus the $150 they chose to charge when they knew we had no other options for a rental. To say this is unacceptable is putting it mildly. And based on other reviews this doesn't appear to be a one-off situation. Save yourself a bad experience and rent with another company. I will never use this company again and will actively disparage them to anyone looking to rent a vehicle. read more

They advertise as the most cost-effective rental car option at Calgary airport however the ordeal starts after you land there and stand in the queue for picking up your car at their pick-up location. 1) Customer Service: All customers, including us, seem to be confused and ran out of patience due to infinitely long wait times at their front desk. 2) Lack of professionalism during car delivery - Pre-delivery inspection was done in haste raising lot of red flags and warning signs. We pointed out several preexisting scratches on the windshield and on the car body before these were included in the pre-delivery inspection report. 3) Real-ordeal during car return: During car return, we had mentioned about the minor scratch on the right side of the front bumper which happened during an incident where the car hits a fence, rather say touches at speed less than 5 mph (please refer the attached image for your own conclusion) in a parking structure. However, we were forced to sign a document with extra security hold of $1500. This is in addition to the $500 security hold during car pick-up stage at the front-desk. There was no mention or reference of pre-delivery inspection report either. Even after repeated follow-ups, they responded with the actual invoice after more than a month with $1000 charges for repair. We were fine with the actual cost of repair, though 7 hours of labor and parts for a minor scratch seem unreasonable, but they charged us extra fees for 3 days of non-operation of the vehicle which again looks extremely superficial. In short, if you care about your mental peace while renting a car then please consider other options. Our experience was not good, and we will avoid routes car rental at Calgary airport if we happen to visit the place again. read more

Routes Car Rental - Car Rental Near Me - Calgary, Alberta

Great service from the pickup shuttle, but once we walked into the office, things changed. Surprise surprise, we don't have the jeep you rented even though you confirmed it 3 days ago. How about a Nissan rogue. Ask for a half tank of gas for compensation, "no sorry, how about an extra 50km per day". We ended up with a ford edge, the Vehicle was in decent shape but has stains on the seats. Couldn't get CarPlay to work, and both usb ports in the front do not work. Hoping we don't have any vehicle return issues like others have mentioned, being charged for damages or cleaning fees. Would have just rented at the airport in hindsight. Will update this review after we return the vehicle and confirm no extra fees or charges. read more

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Life is short ...by pass this experience may not be worth any savings.. the negative reviews are correct : super rude, pushy for upsells - they actually added out of province bull%%% to my Bill after being told not to - it had to be removed added more time to this experience = not worth it !!! read more

LEARN FROM MY MISTAKE - I have never left a negative review before, but we had a terrible experience with Routes Car Rental at YYC. The shuttle took a very long time to arrive, the counter staff were rude, and the policies were designed to trap customers into paying far more than advertised. They do not tell you upfront that you must bring your personal auto insurance policy number with you. If you don't have it, they force you to buy their extremely expensive insurance, and several other customers were arguing about this at the counter--so it's clearly a common issue. On top of that, our final bill was full of hidden fees (additional driver, concession fee, licensing fee, recovery fee, GST, etc.), which were not told to us up front and more than doubled the cost we were quoted and booked online for. We also saw these same issues happen to others in our travel group who rented from the same company. The worst part: at drop off they acted like everything was fine, said "you're all set," and never mentioned any extra charges. Only after driving to the airport and getting on our flight several hours later did we receive an emailed invoice with all the added fees--no chance to question or dispute anything. It felt like a trap. They lure you in with low prices, then bury you in upsells and surprise charges. In the end, you pay more than a reputable name brand rental company, with far worse service. I will never use Routes again. Spend your money with a trusted brand and spare yourself the frustration. read more

Avoid Routes Car Rental - Hidden Fees, Forced Charges, and Bait-and-Switch Vehicle We rented from Routes Car Rental at Calgary Airport in July 2025, and it was by far the most frustrating and misleading rental experience we've ever had. I would strongly caution anyone considering this company. 1. Delayed Pickup & Not Given the Vehicle We Reserved We booked an SUV well in advance, expecting a smooth process upon arrival. Instead, after landing, we waited over 40 minutes for the shuttle to take us to their off-site location. By the time we arrived, the office was about to close. Despite our reservation, we were given a vehicle we did not reserve. We reserved an "Intermediate SUV" with a photo of a Nissan Rogue and were provided with a Nissan Kicks - a subcompact SUV and not considered intermediate by car standards. We did not realize how small the car was until going out to it (no inspection by the staff, just for us to inspect,) and at that point they were leaving. Mind you, when we were picked up, they could only fit 3 of the 5 families waiting for a shuttle. So, I have no idea what happened to the other two families left waiting as the staff said multiple times they were "closed" at 8:05pm and either we had to take our rental or find a new option. 2. Forced Insurance Purchase Even worse, we were forced to purchase additional insurance, despite showing proof that our USAA credit card included full rental coverage. The staff refused to accept the information provided as it was not what was their standard and told us that unless we paid for their insurance, they would not release the car. Again, with no refund or option to sort it out the next day. We had no choice but to pay, or we'd be left stranded with our two young children. The rental agreement clearly allows renters to decline insurance with proof of coverage, but they ignored their own terms and would not budge. 3. Surprise "Out-of-Province" Fee Later, we were also charged an out-of-province fee after casually mentioning that we'd be visiting Banff and Yoho National Parks. Yoho happens to be across the provincial border in British Columbia, and apparently telling them before travel at pick up was not "prior notification." 4: Not so unlimited Mileage The policy online states "Unlimited mileage is offered only within the state/province where the vehicle will be rented." however on our signed agreement we noticed that it was capped at 200km per day. We did receive a "out-of-province" charge but even when getting the vehicle it did not align with what was mentioned. You cannot have unlimited "in province" but also still put a cap for the same amount out of province on the rental agreement. IMPORTANT TO NOTE: Neither of these charges -- the forced insurance nor the out-of-province fee -- were included in the signed contract or in our email confirmation when we reserved the car. Routes relies on website fine print, small signs on the walls and verbal pressure, but none of this was legally or clearly presented to us when we signed. It felt deceptive and borderline predatory. We have already submitted a dispute with our credit card company and are pursuing a refund. I've worked in Credit Card fraud previously and even when speaking to prior colleagues and our bank, they all feel this is predatory and slimy at least and fraud at best. A contract MUST be clear to hold up with banking fraud and theirs does not disclosure these charges. I would never rent from Routes again, and I'd strongly recommend others stay far away. Poor communication, hidden fees, and no accountability. If you value transparency and reliability, this is not the company for you. read more

Terrible customer service! Over priced and they will scam you into anything they can think of once you are stuck there standing at the counter. 100% last time I will ever use them. read more

Very poor management and disappointing experience. There was a long delay in getting the car ready. I reserved a midsize vehicle, but they gave me a smaller car instead. My reservation was made through Economy Booking with unlimited mileage, yet at pickup they provided a vehicle with limited mileage. This happened at the 588 Aero Drive NE Calgary (Airport branch). Honestly, this is the worst experience I've ever had with a car rental location. read more

Totally misrepresented the fees online. Despite paying extra for "Full Coverage" insurance online we were charged an extra $25 per day (discounted from $30). Furthermore an out of provinces change of $10.99 plus taxes per day was added at the desk. This was not mentioned anywhere else in the booking process. The gentleman on the desk was understanding but this is a totally unacceptable. We were offered free cancellation but that's pointless when there no other last minute options. read more

Routes may be an offsite airport rental but it is worth the time and effort. The vehicles are well maintained and the price is competitive and always less than their competitors. The staff is professional, honest and kind. I never feel like I am going to be charged for something unexpected or held responsible for something unwarranted. Routes is my car rental agency of choice. I am not being paid for this review and I am not a family member - although Routes makes you feel like one. read more

Vehicle: We rented a 2024 Dodge Durango SRT Hemi for about a week. It seats 8 people (has a 3rd row) and still had some room for luggage. The vehicle was super clean and was so fun to drive! If you have a family of 8 or less, rent this vehicle! We were not disappointed with this vehicle in anyway. It was so comfortable for all 7 of us family members, and this vehicle had some -get-up-and-go! The features including the infotainment center were 2024. What can you say? Very high tech! It has a humongous touch screen, Qi charger (wireless charger for cell phone), and at least 4 USB, 2 USB-C, and 1 3-prong outlets in the vehicle. One large moon roof and medium-dark tin all around (not the windshield. It got reasonable gas mileage too. Customer service: Their rental facility is located about 8 minutes off-site of the airport. They have a free shuttle service that comes every 15-20mins (back and forth) to the airport and rental facility, seating a maximum of 10 passengers and their luggages. You will need to ask the customer service at the airport exactly where the pickup location is for Routes Rental customers. It is located outside just near the rental car desks next to the pick-ups for the buses. Customer service is fast at the store. The shuttle did take some extra time on our arrival date to pick us up (we waited about 40mins), but it was only a few mins wait the day we returned our rental. Pricing: this was the lowest price on the entire market. We paid about $50/day. Make sure you verify if your auto insurance covers the rental otherwise you can get their insurance which costs about $200/week. Bring the vehicle back with the same amount of gas you received it; otherwise they will charge you an arm and one child for the gas. read more

Routes Car Rental - "It's ok to disagree; but not ok to disrespect." I concur. - Car Rental Near Me - Calgary, Alberta

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Great price and service from Deep! There is even a direct shuttle from and to the airport read more

Do not rent!!! They will make you buy their insurance. Make you pay for small scratches that you did not see prior. Slow processes and will squeeze every dollar out of you read more

Give us a car that is safe to drive. We contacted their emergency number and they said they would get back to us in 38 hours!!! So we are without a car for over two days. read more

DO NOT RENT FROM THIS COMPANY. They ask you to show them the insurance document and if you don't have it, then you have to pay them for the insurance which is $30/day, and the deductible is $3,500 which you don't get back if it is your fault. They will get from you as much as they can, and customer service is really bad. read more

Worked with Aman at Routes car rental. It was an easy experience renting from here and everything was explained clearly.