I must admit I was not a satisfied client. I thought the car I was given was inadequate and did not match my needs. Then Tadelle came in to help. I was not being nice or calm and he managed to calmed me down and made the situation right. He solved my problem and ultimately gave me a positive experience. Thank you Tadelle! read more

30 customers in line and only 3 representatives who are working very slowly. Very inefficient process to rent a car. 45 minutes later only 2 are helping customers. After I finally got to the desk I was told I had to wait an additional 15 to 20 minutes to get the car. Fortunately, all of the representatives that I dealt with were friendly. read more

Card was charged after waiting in a lengthy line. Following this, we were made to stand nearby and wait over an hour and a half to be given the keys after the car was "brought up" - unacceptable. read more

Avis... Home of the "Taillights down the road warranty". We used to joke about this on the used car lot where I worked 45 years ago. If they could actually drive it off the lot, it was their problem. So welcome to Avis YYC 2026. 2 day YYC rental. New Prius. First day car broke down midday. Took about an hour to find someone with jump leads and thought I had fixed the problem. First evening car went totally electrically dead in a parking lot at about 10:30 pm. This on a balmy Calgary summer night, no traffic problems, no demand for the tow trucks. Called Avis. Tow truck coming 45 minutes. Waited 45 minutes. Not even a text. Called back. Tow truck coming in 1 1/2 hours. I said "Bring a flatbed. I'm taking an Uber back to my hotel." Car was thus returned one day early. Over the next couple of days I expected an apology and a refund. Instead they called my alternate number, my son, whose problem this definitely was not and who works very hard. They told him that I hadn't returned a rental car and that they had called me three times. Neither was true. I have my call history. They hadn't called me once. So they called a family member, lied, and essentially accused me of a crime. Called their customer service service line the next day. Lovely lady Chloe, the only helpful person I encountered through this whole mess apart from the initial front desk lady who was nice too Took my history. Made me feel better. Demanded a refund. Said there was no way I would pay. She said she would action it and she did. Nice email from the boss at YYC the next day. I responded. No reply. One day later got a refund for ONE day not two. So they still charged me for the day with two breakdowns and waiting till 11:30 for a non-existent tow truck. So there you have it. Once you drive your car off the Avis lot, you're on your own. Forget about the roadside assistance; it's non-existent. You better make sure you have AMA. Forget a refund for a 2 breakdown 2 plus hours wasted rental day. That's the standard of service that they are satisfied with themselves to meet and will charge for. I will of course be disputing the credit card charge as well as putting up these negative reviews whatever I can do so. And I will never rent from Avis again. But the Avis CEO makes $6 million USD a year. So why should they care? Go with a smaller company where they actually care about they customers. read more

I am very unhappy with AVIS and will never rent from them again. I travel very frequently and rent cars often throughout the year because of my role as National Sales Manager, traveling all of Canada. Did the walk-around before leaving with the car for two days. No staff was available, and I did it on my own. This is common amongst many companies. Returned the car to the line-up after two days, and again no staff was available to walk around the car with me. I saw no dents or scratches when I did it. Returned the keys to the counter inside, and when the single staff member was free a few moments later, they went and did the walk around. Came back to me about 5-10 minutes later and told me the front bumper was scratched. I argued this and needed to run and catch a flight. I did not go back out to see the car because I had done a walk around before coming inside. I was asked to complete the "Driver's version" of an incident report, and everything would be ok. I wrote the following: "Nothing happened while I had it. Went from the airport to the hotel that night, then from the hotel to the Convention Center the next day. It sat there all day. From convention parking to hotel that night. Hotel to return the car at the airport. Nothing happened while I had it." I did the lone walk around on my return. Avis billed my credit card after filing a complaint for damages. The credit card insurance company covered all but $40 of the $536.37 that Avis wanted. Never rent from Avis!! read more

Wow. I'm a Preferred member. Rented a BMW X1. It came with features DISABLED, including navigation! So I had to use Andriod Auto the entire time. Didn't get what I paid for. Then, they charged me for a full tank of gas when I had returned it FULL. These people don't deserve single star. They deserve a poop emoji. read more

Terrible service here!! Huge lines and one person working! No acknowledging anyone here! Wait Time was literally 45min!! Dude was with one customer for 30+ min while the line was about 15!! read more

I've had bad experiences with this company but United mileage plus program continues to promote them and since it had been 3 years I decided to try them again. Huge mistake. I brought my 85 year old mum to Calgary for my niece's wedding. We're supposed to be celebrating with family-instead I have spent 2 hours standing in line, and probably have another hour to go. It's unbelievable. No other car rental company in the airport even has a line. Avis might be the most incompetent company I've ever dealt with. I will never deal with them again. Appalling. read more

Sajal was extremely helpful explaining options, rates in a quick and efficient process. Great rental experience!

Why 4 stars? Because the whole experience was pretty convenient for us. --- --- --- I normally don't write reviews for rental car companies, but I noticed the sub 2-star rating for Avis and wanted to chime in. We had a totally fine experience here. We waited a bit longer than anticipated when we arrived to grab the car, only because my wife has Avis status and assumed we would just walk straight to our car like she has at other locations. That was not the case, and we actually had to wait in the Preferred line behind someone who the staff was dealing with for about 10-15 minutes. The only other thing I can think of is that I wish we had been given an option to choose between different vehicles, but we were just handed keys to a Dodge Durango. It got the job done though. And drop-off was "done" before we could even grab our bags out of the car. I actually laughed when the associate told us we were good to go. I'm not sure if we just caught them on a good couple of days or if most of the negative reviews are really old, but our Avis experience was perfectly fine here. read more

Scam artists with additional random fees they dont tell you beforehand (see the concession recovery fee). Also forced upgrades to vehicles that use higher MPG because they're garbage at planning vehicle reservations. I wanted a small vehicle bc I'd be on the highway a lot and was given... a pick up truck! what a great upgrade right? Also, don't believe their lies in their fuel service option saying we'd get a better rate than local rates per our corporate discount, even though it's written no where. They charged me ~$1.85/L to when prices were less than $1.5/L outside. Erik L was the rep that told me I'd get such a 'great' rate too. You got 6 other rental options. Go for them instead. read more

Avis Car - concession recovery fee? - Car Rental Near Me - Calgary, Alberta

Wow, what horrible customer service. The agent who helped receive the car when we returned it was extremely rude. Without checking what we had arranged, proceeded to treat us as if we 1. Damaged the car 2. Drove beyond the mileage limit 3. Neglected to fill the tank 1) We took photos and video of the rental prior to driving it off the lot so we showed the guy that the damage was there to begin with. It was also in the app. 2) The guy didn't realize we had no mileage limit before giving us grief about it 3) We prepaid for fuel so we didn't need to fill the tank, but he gave us grief about that too. To make matters worse, he smelled REALLY. BAD. I guess this is par for what most would expect from a car rental place read more

Obviously the car rental companies have slow service but a line almost out the door with one worker is unacceptable. Unfortunately the rental company with the best prices win so they got me but dang man, do better Avis read more

Come on Avis, lengthy wait lines at YYC on Weds afternoon?! This is not acceptable, make the app accessible for Avis preferred to immediately pick up rental car in garage. It's 2026, not 1980, very inefficient and frustrating! read more

The airport was very busy and Avis had a very long wait. Despite all of this Jonathan B went above and beyond to help my family and I get vehicle to get to lake Louis. He was very helpful and extremely friendly. He went out of his way to help us. This was June 26 so I assume it is a very busy travel time for the area. read more

if I could give this place 0 stars I would. From the massive wait times and line ups due to not having people at the front desk or people who work for Avis and just kept walking past and not assisting anyone to the fact they said 15 mins for our vehicle and it being an hour wait time. AVOID GETTING A RENTAL VEHICLE HERE AT ALL COSTS. They do not care about your concerns or your time. read more

They are horrible at what they do. Not only are they horrible, they don't care that they are horrible. Not sure what the situation is but the manager Jessica was the only bright spot. Put her back on the counter or allow her to fire the people on the counter. One girl whom we couldn't identify because she didn't wear a name tag was potentially the most hateful person I have ever seen working in customer service. She was actually mad when we finally received a car after waiting an hour for our reservation. I could go on and on but I think you get the point. No point in beating the dead horse. read more

Get preferred. It will get you through the line quicker. I think if you book through their app and not some discount broker everything goes smoother. No extra surprises on the cost. Shorter lines. Etc. The car I got was admittedly very dirty. I don't know why. But it functioned fine. There's no gate attendant to go over the damages to your car before you drive out. You can just drive right out. No gate. But there are attendants walking around. I gave the pre-existing damage markup to them. Checkin was smooth. I filled up close to the airport. And I didn't get hit with any bogus charges when I gave it to them. So overall, I get that it's not the best Avis I've been to, but it was acceptable. read more

Avis Car - Car Rental Near Me - Calgary, Alberta

We waited for over 2.5 hours for a reserved car at Avis. Many many people there did as well. plenty of workers at the counter, it just seemed unorganized. This is unfortunate for a large family vacation and the lobby was packed with unhappy children and families. I would hope they make changes to make this a little more efficient. read more

Terrible service at the airport drop off. Charged me on the top of the full tank. Unacceptable counter service charges. It was a robbery.

I had a horrible experience with Avis to start off my family vacation in Calgary. I prepaid for my rental ahead of time, at least three weeks before my trip. I purposely did this to save money on the rental and to guarantee I would have a minivan available upon my arrival. When I arrived at the counter, there was a long line of customers. Apparently, it didn't matter if reserved and paid beforehand, they made you wait in the same line. After 25 minutes, I was called next to talk to the agent. The agent fumbled around with my paperwork and disappeared in to the back room for about 15 minutes and left me standing at the counter. She returned, only to connect with someone on the phone for another 10 minutes. I knew what was happening before she returned to me. And she confirmed what I knew- the minivan I reserved was not available and another one would not be available for at least another 30 minutes. I asked how this could be when I reserved it three weeks ago and I prepaid in advance and the only response I received from her was, "These things happen." What an asinine response! I could not wait that long because I had two seniors traveling with me and an appointment I was already 10 minutes late for. I asked if they could give me an equivalent car and I specially asked for a car that would fit 6 to 7 people. She said she would arrange that. She takes another 15 minutes to process the paperwork and hands me keys to a Jeep Grand Cherokee. We walk all the way to the where the cars are parked, seniors with mobility concerns and all the luggage in tow, locate the car I was assigned, only to find it was a 5-seater car. I thought there was an extra third row but NOPE, none. This car was NOT comparable to a car I originally reserved. I had to tread back to the counter to swap for another car. When I arrived back, I had to wait another 20 minutes to be helped. I explained to the same agent who assisted me the first time and she kept telling me she personally checked the car to ensure it was a 6-7 person seater. We went back and forth, me telling her that is not the case. She finally decided to look into what she had available to exchange and gave me another Jeep Grande Cherokee. I asked her again to make sure it was a 6-7 seater because I was not going to drag my senior family members around any more. She writes the parking space of the vehicle down on the paperwork and I take that paperwork into the garage. I asked the attendants there where the parking space was and they instructed me to far side of the garage. Senior and luggage in tow again, we make our way down there, only to find a DIFFERENT car parked in that space. Keys and car did not match. Absolutely frustrated at this point, I didn't want to drag the seniors and luggage around the garage looking for the car. I went to ask the same garage attendant to help me locate the car. We went up and down all the lanes hoping to hear the sounds of the car alarm unlocking and looking for the matching plates. After about 10 mins, we locate the car, definitely parked in a different spot than was told to me. Worst car rental experience I've ever dealt with. No sympathy or apologies from the agent or her manager. I definitely recommend you do business with the other car rental companies at the airport. read more

By far the worst experience at a car rental place EVER. Reservations obviously don't mean a thing. After we checked in we waited (and still are waiting) for two hours to receive a car. ABSOLUTELY ABYSMAL SERVICE!! read more

Waiting in line nearly two hours! Not there yet. Staff keeps taking breaks. Down to one counter support while line has 50 people. Brutally inefficient and under prepared. They are clearing 1 rental every 20 minutes per counter person. read more

This rental was terrible. I've rented from Calgary over Christmas for almost a Decade. I'm moving onto Hertz. Rented one of the top car lines rental. Driver side door handle was frozen when I rented it. Went back into office. They acted annoyed I had this problem. I mean I can't open the door this could be an inconvenience during my trip. Some worker came up and said "I fixed it". So the office staff was like problem solved. Okay went back to the car it did work. Then later in the night. Stuck again. Almost the whole trip I had to crawl through the passenger side. The rental company did a terrible job getting this car ready. No one cares here. They didn't even inspect the car. Then returning it. They nickel and dimed me. i filled up with gas. Oh no it's only 7/8th full. Oh there is a ding on the windshield. Now they want to inspect the car. No one inspected prior. I also have status at Hertz like Avis. After this experience I'm done with Avis. I don't like to feel taken advantage of. So Sorry Next Time your company won't have to worry about customers that are busy bothering the staff about doors. Good luck finding customers that don't care about driver side doors working read more

They're super slow and inefficient. A couple people were at registers just standing around.

Worst experience ever!!!! Reserved an SUV months in advance only to find out that they did not have any after waiting for 2 hours in line. Worst way to start a trip. Will never use Avis again. Ever. read more

The lineup was decent for the airport. Pleasant employee told us that we should have gone to the preferred line. My husband had a corporate discount and we ended up getting a free upgrade too! So we ended up getting a terrific deal into the same SUV that my husband drives at home - making it easier for him to drive in a strange place. Lines will vary as it is an airport. Availability if cars may be affected by others returning the vehicles later than intended. We had good luck this day. read more

The Avis attendant, Amit, was very helpful. Amit answered all of our questions, gave us directions to the closest restaurant and directions to our hotel. We appreciated Amit's kindness and attention. read more

If you love wasting time on your hard earned vacation, this is the place to be! I arrived to the Avis line around 12pm to be met by a huge line only in Avis with no line for Enterprise or Hertz. After 27 minutes (and counting) of waiting in line, I was informed I can go to the Avis preferred member line in the garage if I was a member. I left my place in line to walk over. I waited 5 minutes to have the woman say she can't check me out because I booked the reservation through Expedia and not Avis preferred. I walked back to the regular line to find it even longer. I waited 51 minutes (and counting) to then talk to a representative. The guy was nice so I will give the company that. After 10 minutes I got the keys to my car. Walk over to the garage and find it's not even the car I booked... I booked a Nissan Altima and received a Hyundai Venue. Luckily no issues with the car, dropped it off and will never use Avis again. I've informed every family member and friend I could to choose a different car rental company. I wish I was able to get a refund and book elsewhere... P.S. don't use the gas "savings" pitch they have. I fell for it thinking I was saving money. Paying for their tank of gas was $.34 more expensive per gallon than any gas station I saw. Lost all my trust in Avis. read more

Does anyone review rental car companies unless they're unhappy? We arrived at 3pm on a weekday in November and it was one hour to get the car, which blew my mind because there were four people in line to get cars when we arrived. That being said - that's generally my experience with Avis. We stick with them because they're cheap so we deal with the extra time it takes to get the car (no matter which location we go to). I felt like this location was pretty typical for Avis. read more

Avis scammed me out of almost $500 in additional fee (accident coverage and gas fee) i did not consent to. Sandeep was the attendant and I believe added accident coverage without my knowledge, there was no discussion, and i had previously declined it on multiple occasions. I also brought the car back with a full tank of gas and customer service has not been helpful. I will never rent from Avis again and notice now all of the bad reviews and class action lawsuits against Avis. I will never give them business again. This is dishonest and I believe it was purposefully done to scam. read more

I had a phenomenal experience with Avis, I had Patrick as a representative. He went above and beyond and making sure that we got the right rental and the process was extremely convenient. My wife and I grew up in Calgary and Patrick is the exact kind of person that we miss while we're away from home, I strongly recommend that a hire more people like him. That would likely improve their reviews. read more

I had a very bad experience with Avis at Calgary Airport, I wanted a nice full size car , paid full price for a top of the line vehicle, that is not what I got at all , i got a Chrysler 300 which should be good, except it had over 84000 k on it, still had road salt stains on rear window, old technology. not even car play on it , far from being a nice car, I bought insurance for my four day rental which I never do as I have insurance , but this time i did for four day my bill came to over $800. On returning the vehicle the attendant walk up to the right hand side of the windshield lift the wiper blade and said how did this happen , there was a chip hiding under the blade, funny he went to that first on his inspection like he knew already, I didn't drive the car much at all just local driving in Calgary, I told him I knew nothing of that and didn't care as i had full insurance, and the car was miled out anyways so deal with it, and to mark it down as damage, they never did put a claim in for the windshield , I suspect other drivers have paid for it more than once, Never expected to be treated so poorly, or charged so much for a old vehicle , and accused of damaging it. Im sure there not getting much customer royalty, will be my last time renting from Avis read more

First time here in Calgary with my Family, and I booked my reservation over a month ahead so we can drive to Banff. Checking out was not a problem as a preferred customer, but they gave me a car that has stone bruise cracked on the windshield. I was very worried so I asked to get it replace. The employees at the garage was rude and directed me back inside for replacement. Talked to the manager and he basically told me that it is marked and I'm not going to get charge and it's safe to drive. He also said that they don't have any available car left. I guess I have no choice and risk it. So disappointed and frustrated. Great job for ruining my vacation Avis!!! read more

Avis Car - Stone Bruise Cracked on windshield - Car Rental Near Me - Calgary, Alberta

Would give zero stars if possible. Have been in line for 2.5 hours now - then we were told they had no cats left. Waited another 30 minutes for a car. Hundreds of customers, just 2 or 3 agents. They should be able to forecast demand better. Do NOT use Avis in Calgary! read more

Avis Car - The end of the seemingly endless line .. - Car Rental Near Me - Calgary, Alberta

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Our plane landed at 10:00, it's 12:16 and we are still in line to get a car. Great start to our vacation. There is a long line, but one of the two people working the desk already walked away. read more

Breaking my experience into good and bad side: Good side: Very pleasant experience of checking in as it wasn't crowded and the car collection is awesome. I did see lot of standard suvs with M+S tires in the lot. Bad Side: It is your job to communicate that $25 is the surcharge for winter tires. I knew it back off my mind by reading a prior review here but the agent never told me that it's $25 a day. The rental agreement doesn't even mention it as snow tire surcharge so it's very easy to miss that by any customer. Please Work on that to boost your rating. It is extremely difficult to extend rental here. I was given a direct line as well and no one picks up the call. I tried 7-8 times at different time of the day on multiple days. Further, budget Canada customer care doesn't even recognize this location and cannot extend the rental for you. read more

Arrived on June 22 with a reservation to pick up at 1:00. Waited 2 hours in line to get to the counter. Was told it would be a 20 minute wait for our car. 1.5 hours later, and after approaching the counter 4x, we had a car. We never left the airport in a car until 5:00 p.m. it was absolutely awful. read more

The staff was very accommodating at the desk however their system goes down monthly and when it does you must wait for them to call in your cc details so that it can be authorized. Filled out all the paperwork online and couple of days ago so I could grab the keys and go but HEAD OFFICE MAKES THAT IMPOSSIBLE. Staff was great, the process that they are forced to go through is ridiculous. read more

I have never had such a horrible car rental experience in my life. We turned the car in with damage--which is our fault, obviously. We were told to wait to hear from them and that they would contact our insurance. They never contacted insurance, never sent me any notification, and charged my credit card nearly $8,000 for repairs. Then, when I was trying to get reimbursement from my insurance, it took about 6 months to get all the documentation I needed from them. They would not answer or return phone calls or emails for weeks at a time. They continued to claim they could not provide certain documents that insurance said were standard and required for reimbursement. I did eventually get it, but in the meantime, I was out thousands of dollars for about 6 months and called and emailed them over and over that entire time. NEVER use AVIS. read more