Excellent experience renting from Enterprise a few weeks ago. We initially started our trip with a…read moreVW Tiguan that gave us a scary warning about low engine oil and needed to head back to the rental office. The team was more than understanding and accommodating regarding this very scary and unusual situation and had a car ready for us the moment we arrived. Michael, another gentleman (I believe his name was Samir?), and I believe the Branch Manager bent over backwards to address our concerns and made us feel comfortable with our replacement rental. Our second vehicle was very comfortable and served us very well during our trip. At the end of our trip, we received a discount off our booking for the inconvenience we experienced. Given how Michael, Samir (?), and the entire team handled and rectified our situation end-to-end, I would definitely rent from this Enterprise location again. Pro Tip: Going forward, I plan on giving any vehicle I rent a thorough inspection, regardless of the company or city. We checked engine oil level for all of the cars offered to us to ensure we didn't have a repeat problem. Given the volume of cars going through this branch and the conditions these cars are driven through (mountain roads, hail, etc), it seems these cars are put through a lot and some issues may slip through the cracks compared to your average metro rental car.

Horrible! car was broken. Sent to the local office only to be told they have no replacement. Told…read morerepeatedly that I would get a call...no calls. local office responded to an email. Finally fixed the problem.

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

I've had the pleasure of renting vehicles from Alamo at the Calgary airport twice in the past 2…read moremonths and the entire staff is amazing. A special shout out to Grumit who takes the time to get you the vehicle you reserved and she is always very positive and helpful. I've been fortunate to have her release my vehicle after the paperwork has been completed and she always makes my day...very customer oriented... Frank

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

I must admit I was not a satisfied client. I thought the car I was given was inadequate and did not…read morematch my needs. Then Tadelle came in to help. I was not being nice or calm and he managed to calmed me down and made the situation right. He solved my problem and ultimately gave me a positive experience. Thank you Tadelle!

30 customers in line and only 3 representatives who are working very slowly. Very inefficient…read moreprocess to rent a car. 45 minutes later only 2 are helping customers. After I finally got to the desk I was told I had to wait an additional 15 to 20 minutes to get the car. Fortunately, all of the representatives that I dealt with were friendly.

It took me a few months to finally leave this review, but I wanted to make sure I recognized…read moresomeone who truly deserves it. A huge thank you to Thelma for making our rental car experience so easy and stress-free. From the moment we arrived, she was incredibly welcoming, professional, and efficient. She helped us prepare everything we needed for our rental, answered all of our questions with patience, and made sure we were taken care of from start to finish. And I hope she still remembers us! The entire process was surprisingly fast, and that's all thanks to Thelma's knowledge, organization, and excellent customer service. She made us feel valued as customers, and her positive attitude really stood out. It's not often that you come across someone who genuinely enjoys helping people, and it definitely showed in the way she handled everything. I also want Hertz management to know what an amazing employee they have. Thelma is the kind of team member who creates a great first impression and makes customers want to come back. Employees like her deserve to be recognized because they represent the company with professionalism, kindness, and dedication. Thank you again, Thelma, for all of your help. We truly appreciate everything you did for us, and we hope Hertz recognizes the outstanding work you do every day. Keep up the amazing work you made our experience exceptional!

Was able to cut the line with presidential circle from amex platinum, car was ready immediately and…read morewas on the road in 15 minutes. Car was great and they were quick on the return too.

great service and very accomodating staff (victor) in budget calgary airport , kudos to this guys…read morethat make this experience seamless, ty

Showed up with my reservation to pick up my car, stood in an hour-long line and then once I finally…read moregot to an agent, was told it would be another two hours since they had zero cars available. Also told that I could not go and get something to eat or even sit down and rest my feet because they would not even call or text me when a car was available And so had to stand there for two hours, close enough to hear them call my name and if somehow I missed them calling my name, then the car would go to the next person and I would have to wait another two hours. And they did not offer any kind of compensation for their failure to provide a car. This has happened before with this company at this location, never had a problem anywhere else with Budget car rental, issues are specific to this location and as they have done it before it seems certain they will do it again. And so will never rent from Budget at this location again, will gladly pay a little more money to another rental company at this airport.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

Our rental car experience here is probably one of the smoothest and fastest we've experienced in…read moreour travels. We booked our reservation months in advance, got a great rate and when we arrived, the agent had our car ready to go within minutes. While all the other rental car counters had long lines waiting, we walked straight up to the counter. We wanted to add a driver, who was arriving a little later, and they went ahead and got us processed, gave us the keys and said to just come back by when the driver arrived to add him. We did that and were on our way, no issues. I had read many bad reviews on Calgary car rental nightmares, but our experience was the exact opposite.

Even 1 star is too much. Arrived at the Dollar car rental on time at the Calgary airport with our…read moreconfirmation number only to be told we did not have a reservation. (Found out that our car was given away.) She was very rude about it and did not even try to look into why this happened or try to help us with finding some other type of transportation. Got a hold of a manager and was given the same rude customer service. Will never rent from Dollar car rental or recommend them. Horrible!!!

My first time renting a car, it was a great experience. Easy to find pickup and drop off, all the…read morestaff I dealt with were friendly and very helpful. The car was brand new and spotless. And the credit card charge upon return was $50 less than anticipated. Will definitely use them again.

The rental agency was easy to find, they had all of my info there , printed and ready to go…read more My only disapointment was the car. I requested a Toyota Corolla or simular but I recieved a VW Golf. A little small for a man 6'2" plus, to get in and out of. Rental return was simple, the parking/ return area very well marked and easy to find, even with hectic airport traffic