The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Hello, I picked up a rental car on Oct 30 from the 626 58…read moreAve SE location and Ike, Ethan and sorry forgot her name but Oct 30 was her first day, the 3 of them were all great. I was just in a car accident that morning and dealing with my insurance company was a nightmare. They made the almost 2 weeks that I had the car the easiest part of the car accident I had to deal with. I would definitely recommend this location. Thank you, Dori

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

My family arrived on June 13 in Calgary, and the staff at Emerald Isle (Gil and Attica I think)…read morewere super friendly and helpful offering us a minivan instead of 2 SUVs. When I reserved online, there were no minivans available. That worked out great for the family! Thank you for taking the initiative offering to make our family trip more enjoyable!

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

Gosh to rent a vehicle these days is so expensive. We took my family on a 9 day road trip so we…read moredecided to rent a vehicle rather than use our own. For total for the 9 days it was $1,500- what do we think a good deal? That also included road side assistance if anything happened while we were away. In total a little less than $200 a day

Sajal was extremely helpful explaining options, rates in a quick and efficient process. Great…read morerental experience!

I've had bad experiences with this company but United mileage plus program continues to promote…read morethem and since it had been 3 years I decided to try them again. Huge mistake. I brought my 85 year old mum to Calgary for my niece's wedding. We're supposed to be celebrating with family-instead I have spent 2 hours standing in line, and probably have another hour to go. It's unbelievable. No other car rental company in the airport even has a line. Avis might be the most incompetent company I've ever dealt with. I will never deal with them again. Appalling.

Avoid. My company's system didn't give me the option of booking with Avis, and I'm now in about a…read moreone hour wait just to speak to an attendant at the front desk. This is my usual experience with Hertz. Usually they just give you the wrong information or the wrong car, this time they're not even prepared. UPDATE: they only hired 2 cleaners today so it'll be an additional one hour (allegedly) wait. I'm adding a photo of all the people awaiting their cars UPDATE 2: approaching an additional 2 hour wait on top of the one hour in queue. Dozens of customers are in the same predicament

You book, show up on time. No car ready…read more They rent cars they don't have. Find a more responsible company to rent from.

Showed up with my reservation to pick up my car, stood in an hour-long line and then once I finally…read moregot to an agent, was told it would be another two hours since they had zero cars available. Also told that I could not go and get something to eat or even sit down and rest my feet because they would not even call or text me when a car was available And so had to stand there for two hours, close enough to hear them call my name and if somehow I missed them calling my name, then the car would go to the next person and I would have to wait another two hours. And they did not offer any kind of compensation for their failure to provide a car. This has happened before with this company at this location, never had a problem anywhere else with Budget car rental, issues are specific to this location and as they have done it before it seems certain they will do it again. And so will never rent from Budget at this location again, will gladly pay a little more money to another rental company at this airport.

So I would have given this 1 star however their manager was able to correct the situation so I will…read morebe more gentle with my review. However this is a *WARNING* for everyone booking with Budget in Calgary Airport. I actually booked through United who picked Budget for me. The estimated fair was ~$450 CAD quoted from united and was "to be paid at the desk at pick up." There is quite a walk (about 15 mins) but honestly I didn't mind it since its better than taking a shuttle like a lot of other airports and we're going to Banff where we'll be hiking anyways. Arrived to no line at all around 11AM and was immediately served. This is where things went wrong. *PLEASE BE AWARE OF THIS SCAM* I booked a midsized car and they asked me to use an older minivan which I didn't want. Eventually they were able to find the actual midsized car I booked but I didn't like them trying to take a car I didn't want. SECONDLY, I was very clear that I didn't want ANY insurance because my credit card will cover it and any purchase of insurance would actually void their coverage. I wanted only the pre-booked agreed base fee and that it is. The lady understood and asked me to sign a waiver that they pressure you to sign quickly in very small font on their hazy digital screen. She said and I quote "please sign here to waive your right to insurance and that you will be 100% liable for any accidents or damage to the car." She points right at the signature area to sign which I did (which was my mistake). *After reading the other reviews, I had the same pushy Asian lady.* The problem was that although she removed the insurance, she added on a ton of extra add ons including "Emergency sickness plan (cost more than the car itself), Road side assistance and loss damage waiver." All of this in total more than doubled the rental cost. I didn't notice until I returned the car 5 days later and when checking out they told me the final invoice. This is very deceiving and sneaky of the agent adding on the extra costs. This is NOT okay. The guy who received the car however gave me the e-mail of the manager who I promptly e-mailed and corrected the problem the next day hence not getting a 1 star review. I felt if they didn't try to scam me and add on additional fees, I would have given this location 5 stars but it's so dirty to try to hustle your customers. Please make sure you read the fine print, don't let them pressure you to sign right away and that the total is exactly what you expect it to be. It confused me due to the CAD and USD conversion so I initially thought it was just the conversion difference changing the price. Please don't let this happen to you. Very disappointed this would happen in a place like Canada.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

Made booking night before for an 8am pickup. Got email at 7:45 that car is not available and that I…read moreneeded to cancel to avoid a no show fee. Tried to do that and it won't let me. Tried calling, emailing, texting and no response and no car. Totally left stranded. Had to uber back to airport to get a car from enterprise

You'll meet so many interesting people as you wait around for a car that may or may not be…read moreavailable. As the surly manager explained after an hour and a half wait, "some people wait up to five hours. and it's aleays like this." I felt lucky indeed.

Very bad experience. We are AAA members and according to the web we should be able to add extra…read moredrivers for free. The receptionist rejected to do that for us, and we wasted an hour calling aaa and customer service to get the discount. After that's settled we waited another 30 minutes to get the car. Worst car rental experience I have ever had

The flight arrived with three hours delay yet Thelma waited for us at 1 in the morning! I don't…read moreknow what I would have done if she had not waited for us. She had all the paperwork ready and we were checked out to take the car within a few minutes. Thank you, Thelma, for going the extra mile for us!