The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Affordability: 5 Location: 5…read moreReservations: 5 Customer Service: 3 We rented a vehicle from enterprise during our vacation to Calgary last week. They're conveniently located at the international Airport, which was great for customers traveling with luggage. The staff that assisted us with the vehicle were very professional, but we were a little surprised that our vehicle had some damage upon our pickup. So of course we took photos and videos, so we won't have any issues upon us returning the vehicle in a few days. I've rented cars on multiple occasions during our travels, and this was the first time in the last 10yrs that I never received a receipt after I returned the vehicle. It's now been 10 days since we returned the vehicle on June 1st, and we are still waiting for our receipt to be emailed to us. Our overall experience was good, and we were eventually charged correctly based on our reservations. I'm not sure if this enterprise location is just super busy or if they're under staffed, but we've definitely had better customer service with other companies.

Just the most thoughtful, helpful customer service both picking up and dropping off. When we…read morearrived the person sized up our family size and pointed us to the appropriate cars to choose from. Upon our return, Raj directed us to the specific terminal that we needed. Car definitely needed windshield wipers replaced which we didn't realize that we were on the drive. Pointed out when we returned and got a discount.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

Gosh to rent a vehicle these days is so expensive. We took my family on a 9 day road trip so we…read moredecided to rent a vehicle rather than use our own. For total for the 9 days it was $1,500- what do we think a good deal? That also included road side assistance if anything happened while we were away. In total a little less than $200 a day

I must admit I was not a satisfied client. I thought the car I was given was inadequate and did not…read morematch my needs. Then Tadelle came in to help. I was not being nice or calm and he managed to calmed me down and made the situation right. He solved my problem and ultimately gave me a positive experience. Thank you Tadelle!

30 customers in line and only 3 representatives who are working very slowly. Very inefficient…read moreprocess to rent a car. 45 minutes later only 2 are helping customers. After I finally got to the desk I was told I had to wait an additional 15 to 20 minutes to get the car. Fortunately, all of the representatives that I dealt with were friendly.

It took me a few months to finally leave this review, but I wanted to make sure I recognized…read moresomeone who truly deserves it. A huge thank you to Thelma for making our rental car experience so easy and stress-free. From the moment we arrived, she was incredibly welcoming, professional, and efficient. She helped us prepare everything we needed for our rental, answered all of our questions with patience, and made sure we were taken care of from start to finish. And I hope she still remembers us! The entire process was surprisingly fast, and that's all thanks to Thelma's knowledge, organization, and excellent customer service. She made us feel valued as customers, and her positive attitude really stood out. It's not often that you come across someone who genuinely enjoys helping people, and it definitely showed in the way she handled everything. I also want Hertz management to know what an amazing employee they have. Thelma is the kind of team member who creates a great first impression and makes customers want to come back. Employees like her deserve to be recognized because they represent the company with professionalism, kindness, and dedication. Thank you again, Thelma, for all of your help. We truly appreciate everything you did for us, and we hope Hertz recognizes the outstanding work you do every day. Keep up the amazing work you made our experience exceptional!

Was able to cut the line with presidential circle from amex platinum, car was ready immediately and…read morewas on the road in 15 minutes. Car was great and they were quick on the return too.

great service and very accomodating staff (victor) in budget calgary airport , kudos to this guys…read morethat make this experience seamless, ty

The rental car itself was clean and in good condition, and both pickup and drop-off were quick and…read moreeasy. Unfortunately, the way the rental agreement was handled completely overshadowed the positives. When I picked up the car, Amellie told me that "everything was paid for already" and simply asked me to sign. There was no explanation that additional insurance and roadside assistance had been added to my rental, and I was never asked whether I wanted those optional services. After returning the car, I was shocked to see an additional charge of over $320 for insurance and roadside assistance that I neither requested nor knowingly agreed to purchase. Whether this was intentional or not, it felt like a very deceptive and shady sales practice. Optional charges should be clearly explained and require the customer's explicit consent--not be slipped into a contract while being told everything is already paid for. The car and the rental process were fine, but I can't recommend Budget after this experience. Double-check every line of your rental agreement before signing, no matter what you're told.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

We had a really good experience with our rental car for our recent trip. The line wasn't too long…read moreand while it did take a little while to do everything necessary at the counter, it was relatively quick overall. We had requested a mid-size SUV but they did not have one available so instead they offered us a choice between a Jeep Grand Cherokee or a Jeep Wrangler, which was better for us anyways. Once we got the keys, we were able to get on the road quickly. I also really liked that they included mud/snow tires on all vehicles- this came in handy driving the icefields parkway. We returned our vehicle early in the morning, and the return garage was very crowded. There was only one sign for where to park for dollar, so we parked there and found an employee to check us out. The drop off process was a bit chaotic because of the crowdedness and no signs or employees explaining what we needed to do, but once we found an employee it was a simple checkout and we were on our way. Overall, we enjoyed our car and the experience and would rent from this location again

Even 1 star is too much. Arrived at the Dollar car rental on time at the Calgary airport with our…read moreconfirmation number only to be told we did not have a reservation. (Found out that our car was given away.) She was very rude about it and did not even try to look into why this happened or try to help us with finding some other type of transportation. Got a hold of a manager and was given the same rude customer service. Will never rent from Dollar car rental or recommend them. Horrible!!!

My first time renting a car, it was a great experience. Easy to find pickup and drop off, all the…read morestaff I dealt with were friendly and very helpful. The car was brand new and spotless. And the credit card charge upon return was $50 less than anticipated. Will definitely use them again.

The rental agency was easy to find, they had all of my info there , printed and ready to go…read more My only disapointment was the car. I requested a Toyota Corolla or simular but I recieved a VW Golf. A little small for a man 6'2" plus, to get in and out of. Rental return was simple, the parking/ return area very well marked and easy to find, even with hectic airport traffic

Very bad experience. We are AAA members and according to the web we should be able to add extra…read moredrivers for free. The receptionist rejected to do that for us, and we wasted an hour calling aaa and customer service to get the discount. After that's settled we waited another 30 minutes to get the car. Worst car rental experience I have ever had

The flight arrived with three hours delay yet Thelma waited for us at 1 in the morning! I don't…read moreknow what I would have done if she had not waited for us. She had all the paperwork ready and we were checked out to take the car within a few minutes. Thank you, Thelma, for going the extra mile for us!