Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

Chris and his team are always helpful and flexible. We've rented trucks from them twice a year for…read moreover 8 years for our Water Polo and Swim team fundraisers. I highly recommend U-Haul at West 7th.

Go somewhere else. Not worth it!! It would've been nice if it was noted before hand that it is self…read moreserve. It takes forever. Staff isn't helpful either. Parking is terrible, you can't even wait, I was told to go somewhere and wait. They don't park the uhaul very nicely and there's a junk car parked taking up a lot of room.

Never use this location!!!!!!!!! Thry are a big steaming pile of smeared on the reputation of…read moreUhaul. I'd give it zero stars if I could. I made a reservation the day before, it was the most conveniently located based on my needs. Little did we know....we walked inside to do the pick up and the gas station employee informed me that this was a self help location.  He told us to go outside and figure it out and that we might get mad during the process, but there was absolutely nothing he could do to help me. Long story short, the website nor the app could generate my location, even though we checked on my phone that my location was allowed. So I called the 800#. There was nothing he could do to help me. They ended up booking me a truck at another truck across town. When we got to the Glenwood location. They were wonderful and they felt so bad for me when I told them what happened,  that they have me a $10 discount to say they were sorry for what we'd been through.  Just beware that a neighborhood location means you pay the same price, but tough luck no service or help. Why would Uhaul what this place to ruin their reputation? Uhaul would be wise to revoke their franchise. When the employee tells you you're going to get mad during the process, that's a red flag that they are aware of a problem.  But won't do anything to fix it.

Called me Saturday to confirm my move out of my storage unit. I confirmed that I was NOT moving out…read moreand they told me my storage unit was empty without a lock! I started crying asking how this could happen with a secure storage unit, explaining that everything I owned was in the storage unit because we had just moved. The worker was so nonchalant and unhelpful, stating oh well I don't know what to tell you. I asked them to confirm that it was empty and that they called the right person. Got a call back and the worker I formed me that there was a lock on the unit and there must've been a mix up. still crying and upset, I hauled my ass down there to check it out for myself, the workers were still rude and smug smirking at my distress. Didn't offer any solution or apologies. My stuff was still in fact there and locked with my lock. Once I'm moved into my new place I WILL NOT be storing with them again.

Times like these I really wish these review sites had a zero star rating option, because to even…read moregive these idiots one star feels like more credit than deserved. I normally don't write reviews like this, but as my customer service experience was especially atrocious, I feel almost a civic duty to warn my fellow consumers to avoid this business at all costs... But I digress I've recently moved, and to move, I typically get a uhaul. I don't have a driver's license so I had my friend pick up the truck and to avoid any hiccups, I asked to pay in advance. So I gave the associate I spoke to on the phone my credit card number, and he assured I'd be charged in advance and there would be no issues. I called several other times to ask if everything was all right, and was assured by the clown car of idiots I spoke to on the phone that everything was going off without a hitch. Turns out, my rental was NOT paid for in advance like I had asked and been repeatedly assured that it was, and my friend had to pay on his credit card instead. And now, despite the fact that I did everything right, made multiple verification calls and was told repeatedly that this was taken care of, the jackass who asked me to recite my credit card information to him apparently didn't enter the information into their computer system, and are now refusing to correct the mistake. It is appalling not only that customer service experiences like this happen at all, it is doubly appalling that they just seem to keep happening, with no end in sight. Seriously, avoid this location like the plague.

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

If I could give a zero start I would. I went there to rent a uhaul pickup. I'll cut to the chase. I…read morelooked at my receipt and saw that I was charged $25 for "cleaning fee". When I called they had told me I left some receipts and a box of poppers. When I asked why they charged me $25 she said oh we can't change the set amount. But I wasn't asking about that I was asking why a company picking up receipts is worth $25. Ironically the receipts were for the 1/4 tank of gas over I put in. Her response was " Go and bitch at 188 go uhaul. I can only imagine how mad they would be if had some actual work there. They also didn't have pictures of said items. I admit the the receipts but nothing else. Anyway just an fyi. Companies taking advantage of working people. $25 to be able to let people know what kind of people are out there is worth it.

The service was amazing. She even let us borrow a tail light adapter since we didn't have one at no…read morecost. Really accommodating and friendly too

These guys are really unscrupulous! They had us sign the rental agreement without being able to…read morecheck the milage or the gas level on our truck then shorted us on the gas. When we returned the truck they tried to tell us we drove 75 miles when we had only gone 13! There are much better places to go (7th St) do yourself a favor don't go here!

The staff here are lying about shortages AND WHEN CAUGHT IN THE ACT OF LYING; BLACKBALLED ME AND…read moreFALSLEY SLANDERED MY CHARACTER TO CORPORATE SO THEY WOULDN'T RENT TO ME INDEFINITELY! This is portraying to Brooke, and I need a resolve on this or I will be seeking further justifications. Because this is illegal and unlawful. I call for a 1ton pickup and he says wait a moment and puts me on hold, then responds that the only truck that is available to rent me is a 1ton ford pickup for $168 instead of the normal $88 and when I asked for a 3/4 ton which is only $66 online pre quoted price; )saying available). He put me on hold and then said none are available only the 1ton and that I may only rent the 1ton for $168 So I go online and make a reservation for the 3/4 ton and show up to see a number of 3/4tons in the lot amongst many other 1tons; and no one else there picking up a truck. I asked to pick up the 3/4 ton; and Brooke got flustered and said I could only rent the 1ton for an exuberant amount of money and that the 3/4 tons trucks wouldn't be available for over a week. So I left and has my friend call and ask for a 3/4ton truck; and they told him to come and pick it up and it was ready for him! I called back and asked why they would only rent me the 1ton truck instead of the 3/4ton and they would rent it to my friend instead. He then lied about a whole number of things and then proceeded to blacklist me from renting for no other reason than he simply got upset and unprofessional/childish that I caught him in the act of trying to upsell me. I am now blackballed from renting here for no reason and I am taking this company to small claims court for profiling me amongst a number of other contingents portraying my character to falsely blackball me. What he falsely said against me will be used in court and is on your record. Expect a letter from BBB as well

So, you plan your. move; you reserve a truck for a specific date on line; you fill in all the…read morepaperwork, and received a confirmation email for the date and time; you book your crew, maybe 2 or 3 guys you're going to pay hourly, and co-ordinate everyone's busy schedule to meet in the morning after you pick up your truck. You get to the rental office, wait, oh, 10 minutes for someone to even come to the counter. Give him your D.L, and he goes: "Oh, we don't have any trucks. Sorry." "Excuse me? I didn't quite catch that." "Yeah, we don't have any trucks, and I really don't know when we'll have any. Maybe a week." "But I reserved it online, I booked it TWO DAYS ago." "Yeah, our reservation system sucks. it's really crappy." "So, you don't have ANY trucks. Not one." "nope. sorry. And I really don't know when..." "yeah, yeah, when you'll have any....yeah gotcha. I'm headed to U-Haul." Yeah, give this joint a HARD pass. In the words of the Enterprise counter guy: "Sorry.".

WOW!!! They did a top tier professional quality job. It looks and feels like I just drove it off…read morethe showroom floor. Katrina treated me like family. I would definitely recommend anybody looking for that brand new car feel, smell and look to come here!

After a lousy job, allegedly by new people with no oversigh, Extreme Clean promised to send me a…read morevoucher for a new detail. They never sent it, adding insult to injury. Avoid at all costs.

Skinny Wimp Moving Company is hands down the easiest, professional, and honest moving company I've…read moreused! Bobby and Eric were all stars and were very professional. They ensured all of our items were neatly wrapped and packed tight. If you are looking for quick service, reliable communication, and a professional team, you need to take a serious look at SWMC! Thank you for making my move less stressful!

The crew of Keith, Hunter and Wyatt moved a new 300 lb. vanity with attached marble top from my…read moregarage into my updated bathroom. They carefully padded and wrapped it, then easily maneuvered it up a few steps and around multiple corners including a tight angle to get it into the bathroom. they were efficient and very professional for the whole process and were done in a matter of minutes. I'm very happy with their service! I will use Skinny Wimp Moving again if the need arises.