This is a review I previously posted under a different sign-in. Yelp for some reason "unrecommended" it, but I will not sit quietly by and let a 5-star rating for this company stand unchallenged. Hope it makes it through and stays up this time!
My take-away from my experience with Tyson's Tree is the following: ubiquity does not equal quality; do not make final payment on any job until all work is complete, no matter how sympathetic you may feel toward the innocent worker who comes to do a portion of the job. When searching for a tree removal company, I figured, "These guys are just everywhere, I see their trucks all the time. They must be good and highly regarded if so many people are using them." Emphatically, not so. I am so disappointed in this company and would urge anyone to avoid doing business with them if possible. They came to my home in November 2011 and gave me a reasonable estimate for the removal of some trees. Having been burned in the past by a different tree service company on the issue, I made sure to get an estimate for stump grinding *with removal of all mulch*. I then confirmed, once with the estimator and twice with the dispatcher, that the job should include stump grinding and removal of all associated mulch. A few weeks later, after the trees had been removed (successfully and thoroughly), a man came to grind the stumps. After he'd finished, when I asked him about removing the mulch, he claimed he had no work order for that. He got the dispatcher on his cell, and the dispatcher said he wasn't sure that I'd wanted mulch removal. Give me a break. When I reminded him that I'd previously confirmed just that, twice with him and once with the estimator, he said, "Oh, yeah ... well, our truck that does that is broken down. We'll get them out there next week." This was late December 2011. Today, the day on which their men finally came to get the mulch, is May 19, 2012. In the interim, my husband and I both called them, with increasing frequency, and each time were promised that the crew would be out "as soon as possible," "by the end of the week," etc., to no avail. Their work today was the culmination of a week of near-daily calls, and marked the third day in a row I was promised the crew would arrive by late afternoon. I'm glad the work is finally done; their work, when undertaken, is fine. But the 6-month duration of this job was 5 months too long for me - I will never use this company again and would offer to take down any friend's or family member's tree myself rather than see them use this company. Please think twice about using Tyson's Tree. If you do end up choosing them for your project, make sure your contract is an explicit reflection of your wishes, get a written timetable for completion up-front, and withhold your final payment until all work is complete. Otherwise, be prepared to call and call often, and to deal with broken promises, for the duration of the project. read more