My family really enjoy staying at this Ritz Carlton. Conveniently located in Tyson's, right by the…read moreGalleria Mall, there is so much to do on property and off. My son loves the Game Center that has X Boxes and some kids' activities little ones. Also an awesome to check out is the pool and hot tub. There is life guard present and there's even flavored water dispensers there. We have only tried the room service for dining, but I really want to dine at the restaurant on property the next time I stay at this Ritz.

I am writing this review on behalf of my parents - although, this isn't entirely based on hearsay…read morebecause I have stayed in this hotel a few times myself. As a family, we adore this particular Ritz Carlton in Tyson's Corner. It's probably our favorite hotel collectively - you can't beat the amenities, the service, the staff, and the location. My parents have consistently gone back to this hotel for a yearly weekend getaway consistently for nearly 20 years, continuing to choose that hotel despite the ever-changing landscape due to COVID. Therefore, it is with great disappointment that I write this negative review about this hotel because it has truly served us well over the years. My parents booked a weekend trip from November 14th through the 17th in celebration of my mom's birthday. Unfortunately, my mother came down with COVID-pnemonia that week, showing symptoms on the evening of Monday Nov. 12th with an official diagnosis by the evening of Tuesday Nov. 13th. Realizing that they could not travel under such conditions, my father canceled the booking for their weekend trip via the website on Wednesday, Nov. 14th. While he was able to cancel the trip, the company withheld a 500 dollar, non-refundable charge because it was 'not within the three day limit' as stated on their website. Now the problem here is this - what constitutes as three days? Are we talking a full 36 hours here or are we talking three days as counting by fingers? Because the trip was canceled Wednesday morning with a 4pm Friday arrival - Wednesday, Thursday, and Friday are three days. I hate to cherrypick the Bible (although it is common practice these days), but if we're going by Jesus' rules, he died on a Friday afternoon and was resurrected on a Sunday morning, and it constitutes as three days by church law - but apparently, this timeline is not good enough for the Ritz Carlton. Believing this was unfair, my father called the hotel themselves and explained the situation - they are longtime customers, my mom was nearly hospitalized due to Covid, they had a doctor's note as proof, is there anything they could do to lessen this exorbitant cancellation fee? The staff's answer was essentially "apologies, but no." The staff said my father should have called the hotel directly instead of canceling it online and they could have done more for them, and that it actually wasn't three days but more like two and a half, and the charge would unfortunately stay. Now, we understand that hotels are subject to inflation and economic woes due to the state of the world, and some sort of penalty due to the cancellation is understandable - but let's look at the facts here. My mother was diagnosed with a highly contagious virus, and they did the right thing by canceling their trip a few days before as opposed to risking several people in the hotel. This was not a morning-of cancellation - this was a cancellation on Wednesday for a trip that technically wouldn't begin until check-in time at 4pm on Friday. Was there absolutely nothing the management staff could have done to rectify or soften this blow? If removing the fee was out of the question, there are other things the management could have done instead of saying "sorry, not sorry" about the 500 dollar charge. They could have offered a voucher, or a credit for rebooking a different weekend, or offered free dinner at one of their restaurants - something to make up for this loss. My parents would have accepted any of these things - because really, THEY are the ones missing out here - no trip, a terrible illness, and out 500 dollars because they did the right thing by canceling. To me, this is just poor business practice. It is important to reward loyal customers, and the Ritz-Carlton is supposed to be the height of luxury - and yet, apparently the 500 dollars is more important than maintaining a 20-year long relationship. It's truly disappointing. The irony is that the Ritz Carlton has a '$2000 rule' to make guests happy, but apparently they need my parents' 500 dollars in order to make this golden rule work for other customers.

We stayed at the Hyatt Regency Tysons Corner Center for the second time in a few weeks, and this…read morevisit really stood out. We were in town for a 50th anniversary with a large family group--kids, grandchild, everyone--and it was important for us to have adjoining rooms on the same floor. The hotel absolutely delivered. GM Nerone and her team were fantastic in coordinating everything. We ended up in a newly renovated section of the hotel, which was a big upgrade from our first stay--everything felt brand new and very well done. Huge shoutout to Jerico Buenico and Anne Donovan for staying in touch, making sure we were set up properly, and even helping us navigate the dedicated Hyatt parking. That kind of service goes a long way. Staff across the board--front desk, bell staff, housekeeping, everyone--were friendly and responsive. Any request we had was handled quickly. And you really can't beat the location--connected directly to the mall, which makes everything so easy. Great stay, great service, and perfect for families traveling together.

Love this hotel and nicely located in Tyson Corner where there is so many nice shopping places to…read morevisit. Close to metro with a bridge that connects the metro to the mall and Hyatt. This hotel is well kept and customer service is remarkable. I did not have to drive anywhere else and there were plenty of things to do outside of this hotel. High Recommend.

Wanted to love it but my one stay there was just okay. Rooms were nice but the reason I tried this…read moreplace was for the ability to make meals. My experience doing so was such a flop I decided to not ever try it again. Well at least for now. Maybe in the future I will try again. Went to While foods, got a nice steak, salad ingredients and veggies. Guess I am too used to my kitchen and tools, pots, pans. I had a tough time finding things and making my somewhat simple meal. The 2 burner stove had only one that worked. Had a tough time finding the cutting board (clear plastic under the utensil tray). Cooking space is super small. So my experience was a flop at cooking a meal here. I am pretty sure I would have spent less money and definitely less time to have a much nicer meal at 801 Chophouse! The breakfast was nice. Room comfortable. Didn't like having to walk across the street to park in a common garage area. Wasn't sure how safe the area truly is? It will take time but will eventually try this place (or another one if their locations) again sometime in the future.

Loved this suite, this hotel, the area, and the service! A…read morestellar layout and design for a suite. The bathroom has a makeup area, enclosed toilet area, humongous shower, and choice of glass was nice. No complaints here. A hotel I highly recommend. Go, enjoy!!!

Spring, Sprung Staycation in Tyson Corner…read more It was a lovely evening at this beautiful Hilton, steps or a few miles away from the Mall. Everything was very modern. I was able to check-in on my Hilton App, active the elevator also with the app and unlock the room door. I also text the front desk, to add parking to my bill. It was a restful night, at a reasonable rate, I'd definitely stay here again. Occasionally, it is good to run away from home, to reset one's mind and achieve great relaxation. Usually, I leave the country, to go to "mental" nirvana. This time Tyson helped me achieve bliss. Thank you, Hilton for a wonderful, inspiring and restful evening.

The rooms were cleaned. Check in took a bit long but person was pleasant. She was a bit confused…read morewith my reservations but was ok. Next day we had breakfast at the hotel. Staff was very helpful. There had been a storm and street was still dirty with snow. We stayed in this hotel due to our flights being missed during connection. So next day we were leaving hotel and they couldn't take us to hotel. We tried to call uber but phones weren't working and there was no electricity. We asked them if due to circumstances they couldn't take us still allow the shuttle to take us and we pay but still said no. We walked a bit further from hotel but no phone Connections either. We had to beg the manager to try to help us get a taxi and they finally did. After I arrive in Europe I noticed hotel charged me $5.95 and I called to ask why and for what that extra charge was and no one responded. I emailed them and still no response. I absolutely detest when hotels try to get away with fraudulent charges just because it's small.

I'm confused by the reviews I'm reading. I stay in Hilton properties almost weekly and I don't see…read moreanything to complain about here. It's very clean and doesn't look outdated or run down. My room was nice. My only issue was at check in. On a Sunday afternoon only 1 person at the counter. Doesn't make sense.

Despite having a confirmed and fully paid reservation in April 2026 which was booked several weeks…read morein advance, I was denied entry and service upon arrival by your front desk staff (I believe his name was Stanley). When I attempted to check in, the clerk informed me that there was no room available for me. This was not only factually incorrect but handled with a level of dismissiveness that I found deeply troubling. Furthermore, I have since discovered that the hotel recorded my status as a "No Show." Categorizing me as a no show is a blatant falsehood; I was physically present at your front desk, prepared to check into the room I had already paid for, and was turned away by their employee. Stanley, I believe that was his name, was polite to the prior Asian customers extenuating his French accent and talking about the omelets that they can receive in the morning and checked in those customers with no mention that they were running out of rooms. When I went to check in (the French accent disappeared), all of a sudden, he stated that the hotel was overbooked and that I need to take your card to complain and look elsewhere for a room. Given that my reservation was valid and the hotel appeared to be operating normally, I am left to wonder why I was singled out and rejected. The lack of a professional or logical explanation for this denial of service raises serious concerns for me regarding potential discrimination. In all my years of travel, I have never encountered a situation where a paid, confirmed booking was ignored at the point of check-in without cause. This incident caused me significant distress and financial harm. Because I was turned away at the last minute, I was forced to secure alternative accommodations at a different hotel. Due to the short notice, I had to pay significantly more than my original booking--resulting in a direct financial loss and extreme inconvenience.

Alexa Play - If Love is overrated by Gregory Porter. Soooooo my favorite Holiday is Valentine's…read moreDay! I make this WELL known! I'm a girlie girl so I love the flowers, balloons, and chocolates that come on this day. BUT what I love even more is a nice staycation! I wanted to have dinner at Modan, (which is right across the street) so this hotel was the perfect choice for the long weekend getaway. I love that this is a boutique hotel with plenty of amenities. Valet - that's great! Fiji water for free upon checking in the room? With caramels? Sold! Bar area with an amazing happy hour - SWEET! Beds - SUPER COMFY! Bath Robes - Yes Please! Slippers - Way Cute! Room Service - I think this is one part I didn't like, food came in boxes and not on plates. Would have preferred to have standard room service but still great service. Another nuance - The noise. At around 1ish music still could be heard from a club/party unsure where it was coming from. Definitely could be problematic for people that are light sleepers. No Spa at this location - BUT - Retail Therapy is right around the corner at Tyson's! Overall, Love! Love! Love this cute hotel! Would definitely return, even just for happy hour at their bar! Staycation APPROVED - Thank ME later!

Fabulous! We had the suite with the big bathtub and balcony…read more The staff is wonderful and even worked with us to get our car during off hours. I loved they had a cute hot cocoa stand set up in the lobby- nice added touch! It was a great night getaway!

The Watermark Hotel exceeded my expectations. Prior to my stay, I received several emails that…read moreincluded parking, metro, and general hotel information. About a day before I received information regarding mobile key access. I downloaded the app and was given a code to access my reservation. I checked in the morning of via the app and was advised they would let me know when my room was ready. Surprisingly, it was ready before 11am. I chose to drive instead of taking the metro.The directions provided took me directly to their garage. I parked on the sixth floor and used my mobile key to access the hotel door and elevators. I selected my floor and it assigned me an elevator that took me directly to the 15th floor. I had a King Junior suite. It was clean, spacious, modern, beautifully decorated, and had a lovely view of the Perch. The Watermark had many highlights. The first was the Perch. It offers swings, live music, food trucks, putt putt, a dog park, and a restaurant that you could get to from the 11th floor. It's family friendly and an overall beautiful space. Another highlight, is that Capital One Hall is literally around the corner and less than a 4 minute walk. It's a great location if you're attending a show which I was. Lastly, is breakfast is included. They offered Belgian waffles, grits, chicken and pork sausage, scrambled eggs, potatoes, hot cereal, cold cereal, yogurt, fresh fruit, juices, coffee and tea. I consider that a pretty good selection. The customer service was good. The staff that I encountered were very polite and professional. I would definitely stay here again and recommend to couples, families, or solo travelers. Things to note: parking is $25, check in is 4PM, check out is 12 PM, breakfast on the weekend is from 7-11 and weekdays 6-10.

Stayed at the Watermark Hotel for a few days and this was by far one of the nicest hotels I've…read morestayed at! Walking in on the first floor, you have to select the floor on a screen and then the screen tells you which elevator to go to for that floor and even give you an arrow pointing you in the right direction. So you never actually push any buttons inside the elevator. I thought this was neat. Breakfast is included on the 11th floor I believe. It's an upscale continental breakfast, but the best continental breakfast I've probably ever had. Potatoes, two kinds of eggs, sausage, bacon, waffles, fruit, coffee, juice etc. Not a bad breakfast! The lobby was also vast and beautiful - I didn't get to explore as much as I would have liked! So the room was fantastic! I'll let the pictures speak for themselves but there was a mini couch, chair and desk, nice queen sized bed kitchenette area and decent bathroom with the room overlooking the courtyard with food trucks and mini golf course. Unfortunately I don't think any outdoor activities were open due to time of year/weather but still a nice view! It's connected to a grocery store - Wegmans and also close to the metro and a nice coffee shop around the corner. Definitely a nice stay for work or leisure!

Experience went well. We checked in fairly quickly and the front desk clerks only required us to…read morepresent both id and a debit/credit card to pay a $50 incidental deposit. Which then we were given two key cards that had our room number. Front lobby is very spacious with many different chairs to relax and the lobby being so big, wasn't loud at all. After checking in, we proceeded to take the elevator up to our room. The room had a temperature sensor which you could change, tv was quite nice except it didn't have Amazon prime. Room was very quiet, and we never heard anyone walking by. Over all, great experience, will do it again. Checkout was very easy, we simply check out of the app and we didn't need to see the front desk. By the way, I totally forgot to take pictures because I was o in the moment!

Outstanding customer service. From the moment we arrived we were literally treated by family. The…read moreyoung man from Texas is a keeper and really should be promoted to a management position. He greets guests with genuine kindness and an ease. He gave us bottled water after our long drive in and helped us to get situated. He is a kind soul. For that reason alone we have booked our next visit here coming up in the near future. Hotel is nice has full bar in lobby. Kids love the old school elevators and pool area. There's also a restaurant on site that offers family pizza night on weekends though we don't try it. Good location and reasonable rates. The rooms are dated, but the one we stayed in was very clean and spacious enough for the kids to enjoy.

I had never been to a hotel for a wedding before but I had to take the time to come and highlight…read moreDouble Tree for giving our bride and groom a GREAT 10-year vow renewal ceremony. The staff did an amazing job, including the bartenders too! Being in the Tysons area during a holiday season, I was not so sure of how employed places might be, or how active those "few" bodies might be but there was no thought in my mind of any negativity while present. Our party enjoyed the entire night, and I know a lot of the family reserved hotels for that evening and I was told that they enjoyed it as well - your average hotel stay, gym access, continental breakfast in the morning hotel standard. I did not reserve a room myself but I can surely see why as the location is great. Check them out one staycation if you'd wish!

I really wanted to like this hotel better than the one next door, where we usually stay. It ended…read moreup being a mixed bag. Overall it was a positive experience and I would stay here again. Pros: - upscale/elegant feel - did not have to park in parking garage -bar and two restaurants -room does not feel dated -biggest "market" area I've ever seen at a hotel, like a mini convenience store -I appreciated having a full-sized pump body lotion in the bathroom -turndown service from housekeeper - not sure if this is standard or we were just lucky - warm cookie at check-in! Cons: - restaurant with a bar felt dark and cave like. House wine not good - when breakfast restaurant asked about gluten free options they only pointed out gluten free bread. We asked if hot options were prepared separate from areas where foods with gluten are prepared and were told they were but did not have confidence in this answer (chose to eat elsewhere). Buffet ($20) is only option. -had to walk a long way from lobby/entrance to get to our room -usually when there are three bottles installed in the shower you have shampoo, conditioner and body wash. Ours had two shampoos and a conditioner. Not sure if this is protocol or was just our room. There was bar soap. -HVAC unit very noisy. I'm not talking about the "hum"/motor. I'm talking about sudden rattling noises that would happen at infrequent intervals along with sudden noises that sounded like plastic breaking or the noise a plastic water bottle makes when it is expanding/retracting. Luckily I had ear plugs, I could still hear the noises but they weren't loud enough to startle me.

My husband and I stayed overnight at a Staybridge Suites in McLean on a Saturday night in…read moremid-April, 2025; our adult daughter and her husband booked a separate room. We were on our way to a wedding in Potomac, MD on Sunday, and the closest hotels were in Tysons Corner VA or Bethesda MD. We selected this hotel primarily because it's an IHG hotel (where we have platinum membership in its reward program), its location, and very good review profile. This hotel offers apartment-style hotel suites with full kitchens, free wifi, and 42" HDTVs, and includes a free breakfast buffet. The website indicates that the hotel also offers 24/7 laundry, a fitness room, and seasonal pool but, while useful, we didn't use any of these. We were very pleased with our selection. The hotel was beautifully appointed and spotless, and it was clear that thought had gone into providing what travelers were most likely need. Our suite was huge, with two separate areas. One side included the sleeping area and the bathroom, while the other side was the kitchen and sitting area with TV. (Note that there are different room types. Our daughter and SIL said that their room was smaller). Check-in was effortless, with everything already ready upon our arrival. The check-in receptionist was friendly, and offered good recommendations for local restaurants. The breakfast buffet offered many hot and other choices, including scrambled eggs, sausages, diced sweet potatoes, hot waffles, oatmeal, breads/bagels/scones, fresh fruit (apples, bananas, oranges), and beverages (coffee, tea, juices). Foods were replenished regularly, except for the orange and pineapple juices (both of which dispensed only water). The neighborhood is urban, but the hotel is quiet and offers parking ($). There are walkable restaurants nearby. Our rating for this hotel would actually be 4.5 but a round-up to 5.0 seemed more appropriate than a downgrade. A few small things, the first two of which are related to communication. (1) we were surprised by our final bill which included a $10 charge for parking. While we were asked at check-in whether we needed a parking pass, it was never mentioned, and should have been, that there was a charge for that parking. (2) we're platinum members of IHG's Rewards Program, which is usually acknowledged at check-in with an offer of 500 loyalty points or a snack or drink. While not mentioned at check-in, I did find later that our account was credited with 500 points. (3) I had been sitting on the chaise lounger in the bedroom area, elevating my feet after a long drive. My husband called from the other side of the suite, and I swung my legs to get up to go there. This caused me to fall with a hard thud. It turns out that what I thought was a one piece chaise lounger (as in the living room area) was actually a chair and ottoman that fit together. When I tried to get up, the ottoman rolled and I fell between the two pieces. Not a major injury, but I do have some black and blue marks. I guess I should've turned on a light!

I couldn't wait to get out of this hotel. Super dirty, super old, not very friendly staff, the…read morebreakfast is so unhealthy with very limited options, the gym and laundry room not well maintained and not very clean. Overall the vibe is very depressing and the worst part is that no one really cares about you.