1. TX Pavers & Turf

0

Allen, TX

TX Pavers & Turf

1.0 (1 review)
Open • Open 24 hours

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Services - TX Pavers & Turf

Artificial turf cleaning

Artificial turf infill application

Artificial turf installation

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2 years ago

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Fireplace and BBQs

Fireplace and BBQs

(5 reviews)

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

HBR Hearth and Chimney - Triple Chimney Cap

HBR Hearth and Chimney

(55 reviews)

I contacted them after being denied assistance by a few other companies who refused to service a…read moregas fireplace they didn't install. The lady who returned my call was very friendly and accommodating to my needs, and gladly set a service call. Felix, the tech, was very professional and personable. He quickly assessed and diagnosed the issue to get my fireplace operating again. I REALLY appreciate this company coming to my rescue when I needed them most. It seems harder these days to find a company that actually wants to accept your paying them to do the job they are in business for. I highly recommend this company, and will use them again if the need arises.

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

TX Pavers & Turf - artificialturf - Updated October 2026

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