Visited Today - Saturday - 10 May 2025 @ Noon; The Cashier was Very Friendly and Polite; -…read moreSelection in the store was poor. This is the new normal. Very few employees available to assist you - other than the very friendly Cashier. I purchased 3 - Three Beta Fish; - Make sure you are part of the Discount Club.

They have the best $2 toys for cats. People are always nice when I go in and it actually smells…read morenice in there too, not like pee and stinky. We thank you for the awesome toys!

Staff were very polite and helpful and were available to answer my silly questions about changing…read moremy Beta Fish's water. They had a nice selection of Beta Fish and supplies as well. Location is strange - But, I found it. Store is well stocked and clean. No foul odor when you enter the premise, which is unusual for these types of stores. Again - It was nice to be greated by employees who treated me kindly.

If I could give half a star for the Grooming Department - I would. Took my dog today for an…read moreappointment at 9am and since we were due to be at an event for my sons birthday an hour away, asked if I could drop him off at 8:30 when making the appointment and I was told that was no problem. Skip to today for my appointment...I arrived and no one was in the grooming station so I pressed the button that said "press here for assistance" and waited and nothing. Pressed it again a few minutes later and waited and nothing. Then, a cashier from the front of the store comes in and asked if I had an appointment and I said that I did and was told that I could drop my dog off early. He then went to go find someone who worked in the grooming department and they came in saying that they didn't open until 9 and that she had to get the computers "turned on and ready to go". I said I'd not be waiting because I was already over it and her attitude was less than welcoming. My wife decided to go back in and take him and the groomer told her this time that "because my dog was in the system as a Boxer mix" that he'd have to be picked up immediately following his appointment 45 minutes after we dropped him off. Again, we had tickets to an event for my sons birthday which is why we asked to drop our dog off early in the first place. Anyway, she told us that because he was a "Boxer mix" that they had breathing issues and they weren't allowed to be crated in the back. 1) That is the furthest thing from the truth as I've seen Boxer mixed dogs there before. 2) Our dog had been going to that location for the last 3 years. We ended up having to go back home with our dog because they refused to take our dog and provide the service we had scheduled and have had done for THREE YEARS. Don't waste your time with this location. They are always rude and never accommodating.

Jenna is very kind and knowledgeable on all of the animals. Very kind staff. Will be back.read more

I normally take my dog here to get her groomed and the service is always good. I even tip. But…read moreyesterday I dropped my dog off to get groomed and I didn't have a good experience I called to find out what time my dog would be ready and the lady that answered the phone stated that she would be ready at 4pm just for me to call right back and the groomer said that my dog would be ready in 10 minutes. When I arrived to pick my dog up the groomer was outside in the parking lot so a man had to give me my dog he also stated to me that the groomer said I could no longer bring my dog here because I had a attitude. In which I did not. Now I was upset but I didn't have an attitude. The groomer Amanda is the one who made the statement about me not being able to bring my dog back after I already paid and tipped her. So yes I wanted my tip back because if I'm paying for a service I expect great customer. Also when I dropped my dog off she showed me the chart of the different cuts and I picked the one I wanted I also stated that I wanted my dogs ears clipped the same length as her face she didn't do that either. I spend so much money here and I always bring my dog here for her grooming needs. But after yesterday will not be returning.

Great service, prices and location. I do most of the canine purchases at this store. Nice people.read more

We buy our dog Instinct Raw bites. He has had them for 14 years. That's why he is living so long…read more Last few months the bag was clearly unfrozen and frozen again. It was a big block of ice. Probably because they load the bags off the truck and they sit around before they put them in the freezer. Not only is this impossible to serve correctly but it's likely dangerous if bacteria gets in. The last 2 times I've asked for the store owners contact information. I'm still waiting. Other than this issue, the store itself is still well run!

There is significant turnover in so-called groomers. Always a different groomer. It appears to be…read moreall about numbers. They are going to do it as quick as possible and could care less about what cut you want for your dog. Will not be back. Beware

Groomers do not honor customers request for how the grooming should be completed. Upon pickup of…read morethe pet they act like they fid nothing wrong.

Another wonderful experience at VMC Fort Mill. They are a facility full of people who truly care…read moreabout their patients (both the four legged ones and the concerned two legged owners.) They also just renovated the facility and it is a great change. Seemingly even more exam rooms and way better use of the space they had.

Hovering over a dog you just met to the point where he was visibly uncomfortable was out of touch…read more But what really lost me, was being told "we move at the dog's pace" while simultaneously stressing him out and recommending calming medication for a follow-up visit... then charging me $94 for nothing but stressing him out. From my experience with dogs, the technician needs more training on reading and interacting with dogs. Or this clinic is more interested in selling unnecessary products than providing patient-centered care. My dog loves going to the vet and is usually very loved by staff. He wasn't barking, growling, or snapping, he just kept trying to tuck himself next to me. He made it very clear he was uncomfortable with their approach, and instead of adjusting the approach, the response was to suggest calming medication. Maybe I just had bad luck with the tech; I heard great things about this place. But I'll trust my boy's intuition and not put him through that again.

MANAGEMENT! The younger girls there are very helpful and nice. However the manager Tania is very…read morerude and demeaning to customers-losing customers!!

Very helpful and enjoyable experience. Olivia and Brooke made this shopping experience one to…read moreremember!

I took my 13lb. pekingnese there yesterday, what a mistake! The lady cut off all of her hair, all…read moreof it! except for her tail an ears. I was so disappointed and upset when I seen her! We have taken her to the groomer since we got her at 5 yrs. old and never, not one groomer, has ever said they needed to cut off all of her hair cause it had mats in it. Never again.

Sherry is an incredible groomer and boarder who treats each pet entrusted to her as if they were…read moreher own (she has two beautiful fur babies!). When we went to adopt a rescue dog my husband's only request was "no pugs or poodles". I had no problem with that...until I fell in love with the sweetest brown-eyed, cream and apricot pure bred poodle ever. And being a generous husband he allowed us to bring the dog home. I asked many groomers if they could give him a hair cut to make him look less like a poodle and I was met with blank stares and confused faces...and bad hair cuts. I finally brought him to Sherry, explained the situation, and she actually listened! She asked what kind of dog my husband preferred and when I told her he didn't mind west highland terriers she nodded and told me to come back in a few hours. When I came back to pick up our dog, there was this beautiful, long-legged, white sweetheart who looked like the most perfect blend of poodle and westie. Sherry has been our groomer ever since. She has also boarded for us occasionally and I swear our dog seems sad when we come to pick him up. TLDR; Sherry puts her heart and soul into the care of the dogs entrusted to her and we've never once been disappointed.