Saved the day! We…read morehad a terrible experience with another HVAC company. We wound up calling KBS to correct their work. Scott came over, was very polite and responsive. He never bad mouthed the other company either. He even wound up saving us time and money by being able to use the parts that were installed incorrectly the first time. The previous company told us they ordered the wrong parts and we'd have to wait for the new ones to come in. Overall, very happy with KBS. We're going to call them again for another job and we absolutely recommend them!!

Extremely Disappointing Experience - Nearly $15,000 Spent and Still No Resolution…read more We purchased a Carrier heat pump system from Kermit B. Schulz & Sons for approximately $14,600, expecting a reliable heating and cooling system backed by a reputable installer. Unfortunately, this has turned into one of the most frustrating purchases we've ever made. Since installation, the outdoor unit has made an extremely loud gasping or honking noise during its defrost cycle. The sound is disruptive and completely unacceptable for a relatively new, expensive heating system. After numerous follow-ups and months of frustration, Carrier's distributor conducted an onsite evaluation, and Carrier eventually authorized a replacement outdoor unit. We hoped this would finally resolve the problem. Unfortunately, Kermit B. Schulz & Sons has proposed charging us an additional $5,326 for us to upgrade to a Carrier Performance model, bringing our total investment to nearly $20,000. Even more concerning, we've been told there is no guarantee the replacement will eliminate the original noise. During a conversation about the proposal, we were told the equipment cost difference was approximately $2,400, with the remaining amount attributed to markup. We understand businesses need to make a profit, but given the circumstances, we hoped the company would consider some flexibility. We've proposed what we believe is a reasonable compromise and followed up, but have yet to receive a response. To make matters worse, the system has now developed another problem. Since yesterday, it has started making a loud gurgling sound whenever the heat is running, in addition to the original honking noise. What has been particularly disappointing is the amount of time and effort we've had to invest just to get these issues addressed. We've repeatedly had to follow up, escalate concerns, and push for answers. It shouldn't be this difficult to resolve problems with a relatively new system. With winter approaching and major construction about to be underway at our condominium complex, we're increasingly concerned about getting this resolved in a timely manner. We genuinely regret purchasing this Carrier system and wish we had kept our previous Trane unit instead. We expected much better given the significant investment we made. We aren't asking for anything unreasonable. We simply want a properly functioning, reasonably quiet heating system and a company willing to work with us toward a fair resolution. Unfortunately, based on our experience to date, I cannot recommend Kermit B. Schulz & Sons. I sincerely hope they will take the opportunity to make this right, and I would gladly update this review if they do.

I had an issue with my air conditioner, I looked up Centerline and was very impressed by the…read morebackground of the owners. They are local BVT grads, then went to Mass Maritime before starting their business. I called and someone picked up immediately. I had a very pleasant conversation with the person on the phone. I thought I was going to have to wait a long time for an appointment as it is summer, but he had a gentleman, Adam, out to us the next morning. Adam arrived at 8, on time, professional, called before he arrived. We had asked because we needed to lock up the dogs. Adam looked at our air conditioner and immediately identified the problem, explained it and took care of everything. He wore foot protection and cleaned up everything. The price was very reasonable and Adam recommended cleaning once a year and changing the filters twice a year. I highly recommend this company.

These guys are awesome and easy to work with. I appreciate that Julian wasn't trying to sell me a…read moreheat pump when all I asked for was a boiler replacement. Price is reasonable and about the same as the other 2 quotes I got. I like how they accept credit card payment if you are trying to maximize credit points. You can also save 2% of you opt to pay in cash. Install went well overall. There were some hiccups but they did come out immediately go address any concerns. Would highly recommend this team if you want to get your boiler replace

Paul and Bobby from Tibets Plumbing & Heating did a phenomenal job replacing my broken gas water…read moreheater in South Boston. They were quick, professional, and very reasonably priced. If you are like me and are skeptical of companies that lack reviews, please don't let their relative lack of internet presence dissuade you. Give them a chance - they've been around for a long time (1985) and clearly know what they're doing.

From the owner: Welcome to Tibets Plumbing & Heating Inc.!…read more At Tibets, we pride ourselves on providing top-notch plumbing services to Medfield, MA, and the surrounding areas. Whether you're facing a plumbing emergency or planning a new construction project, our experienced team is here to help! We offer: Expert Plumbing Repairs and re-piping to ensure your system runs smoothly. Water Heater Installation & Repair to keep your hot water flowing. Drain Cleaning & Sewer Services to keep your home in top shape. Our friendly, reliable team is committed to your satisfaction, making us the go-to plumbing contractor for all your needs. Contact us today for a free quote and experience the Tibets difference!

Just had 3 furnaces at two properties tuned-up for the winter…read more Clean, efficient, courteous, expert service every time. Bill C. Holliston

Top Notch is truly "Top Notch". I highly recommended them. They came through for us when our a/c…read morefailed. My husband has a serious lung disease and cannot go without a/c. top Notch put us at the top of the list in this very busy season and had a new system in place within a week. We are so grateful to them. We will be using them to replace our furnace as well.

Completely replaced my AC system. Everyone was very efficient, polite, and professional. No notes,…read moreNo, complaints.

I am writing to formally express my extreme dissatisfaction with the heat pump system your company…read moreinstalled in my home last year and I demand the heat pump be REMOVED and a gas furnace be installed! When I agreed to have the heat pump installed, I expected a reliable, efficient heating system that would provide the same level of comfort and performance as my previous gas furnace. Unfortunately, that has not been my experience. Since the installation, I have been extremely unhappy with the system and the overall results and the monthly bills have been astronomical! The heat pump has NOT met my expectations, and I regret having agreed to replace my gas furnace. What was supposed to be an improvement to my home's heating system has instead become a source of ongoing frustration and disappointment. I did not anticipate having to deal with these issues after making such a significant investment in my home's heating system. I am now at the point where I no longer want the heat pump system and want my original gas furnace restored. I believe it is unreasonable for me to be left with a heating system that I am completely dissatisfied with, particularly when the installation took place only last year. I would like your company to take responsibility for this situation and work with me toward a satisfactory resolution. Specifically, I am requesting that your company: Discuss the removal of the heat pump system. Reinstate my original gas furnace or provide an equivalent gas furnace system. Not to mention the enormous cost of heating a home in Massachusetts- a family cannot sustain this. Monthly electric bills will rise into the thousands!! Address the financial responsibility for returning my home to a reliable heating system without requiring me to incur additional expenses to correct this situation. I would appreciate a prompt response from management outlining how you intend to resolve this matter. I hope we can reach a fair and reasonable solution without having to pursue further action. I look forward to hearing from you and immediately having this situation fixed before the colder weather arrives. Judith Murad

They saved the day!…read more We had a new dishwasher installed by a local appliance company and when the installers left we were worse off than before they installed the new dishwasher. The appliance company left us with an actively leaking water line and a broken discharge line into our sink. I called Rodenhiser the next morning at 7:30 and was greeted by a great lady. Rodenhiser had someone at our house within 3 hrs. They explained the issues and cost, we agreed, and they fixed everything. All set by 1:00 in the afternoon. We have used these folks 2 other times - all very good experiences. Not the low cost provider but totally worth it!

I had a perfectly fine AC unit for the past six years. I got Rodenhiser to do a maintenance check…read morejust to make sure there are no issues. The technician spends an hour, reviews everything and says all good. Less than a week later, my unit shuts down with 73-contactor shorted error message. Rodenhiser would not mind sending someone to take a look, but for a starting price of $149! I am shopping around as I have lost trust in them.

I needed a simple repair of changing the spout for my bathtub because the diverter had gone bad. I…read morerequested a quote from several plumbers. All responded fairly quick (within an hour) and I had given enough information and pictures so they all knew exactly what was needed. I received quotes all the way up to 175/hour plus parts to 225 parts included. Others even wanted to come by and charge me to look at the job to quote me (which they said the fee would be waived if I used them for the job after..but seriously?). Mark responded to call him and leave him a voicemail explaining I had contacted him via a message and he would call me back. He called back within 10 minutes of me leaving the message and spoke to me on the phone. He thanked me for the detailed pictures and asked if I was handy at all as this was a very simple job and he didnt want me to pay a large sum for such a simple job. He said he would come if I still wanted him to but explained everything I would have to do and where to go get the parts. He even said if I get stuck I can call him to come over. The part was cheap around 20 dollars and the work involved seems super simple (I watched some videos on youtube on how to do this). I havent fixed it yet as I am waiting for the part but i am confident now thanks to his information and knowing I can call him if I need him to come for the job. Its hard to find good contractors for work such as this and I am keeping his number for any future jobs.

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!

I hired ComfortMax--based on reviews--to install Mitsubishi minisplits in my home. From estimate…read moreto finish, a first rate experience. All whom I dealt with were polite, professional & honest. ComfortMax helped me navigate the MassSaves HEAT loan process. When the salesperson I had been dealing with left CM, I received copious communication from CM--even from Marcelo, the owner--that all would proceed seamlessly, as it did. The professionals who installed my system were very polite & were very diligent in getting my sign off when a small bush limb need to be trimmed & a part of my gutter downspout needed to be rerouted to accommodate the installation. ComfortMax are true professionals & it was a pleasure to deal with them--highly recommend to anyone seeking minisplits.

From the owner: ComfortMax Energy Solutions provides full-service HVAC installations, including heating, cooling,…read moreand high-efficiency heat pump systems. We specialize in helping homeowners access Mass Save Direct rebates and 0% Heat Loans to make upgrades more affordable. We offer up to 12-year parts and labor warranty coverage for long-term peace of mind. Our team delivers turnkey service - from system design to installation and support - for better comfort, efficiency, and long-term savings.

Thank you so much for your emergancy service when our oil burner shut down…read more Your service technician Wayne Sicotte was here in four hours from my call to your office. Wayne is a very skilled technician and really knows his oil burner repair service, and a very pleasant person to deal with. Thanks again as I am very happy with Macfarlane energy. Lenny Cleaves Sherborn, Ma.

WARNING: Two Years Without Service, Then an Unexpected $916 Oil Delivery and a Threat of Small…read moreClaims Court I strongly encourage Massachusetts homeowners to think twice before signing up with MacFarlane Energy, particularly for its automatic oil delivery and Value Plan. I became a customer in 2022. My last oil delivery was March 18, 2024, and my last annual boiler tune-up was February 9, 2024. For approximately TWO YEARS, MacFarlane made no deliveries, performed no annual maintenance and never once contacted me about my account. Its own Value Plan documentation explicitly includes an annual heating-system tune-up, yet I received no further tune-ups. During that time, I began purchasing oil elsewhere to keep my tank above 50%. After nearly two years without deliveries, maintenance or communication, I reasonably believed my relationship with MacFarlane had ended. Then, on March 26, 2026, MacFarlane unexpectedly delivered 152 gallons of oil at approximately $6.03 per gallon, charging me $916.84 during a period of extremely high oil prices. No advance phone call, no email and no opportunity to decline the delivery or its price. Now MacFarlane is demanding $971.84 and has escalated the dispute toward small claims court. I dispute these outrageous charges. Why should a company be able to go nearly two years without providing the annual maintenance included in its service plan, never communicate with its customer, then suddenly resume deliveries and demand nearly $1,000? I believe MacFarlane's handling of my account raises serious concerns under Massachusetts Chapter 93A, which prohibits unfair or deceptive business practices. I intend to pursue the appropriate consumer-protection channels. I have retained my invoices, service-plan documentation, account records and correspondence to substantiate my experience. MY WARNING TO HOMEOWNERS: Do not assume that years without deliveries, maintenance or communication mean MacFarlane has closed your account. Read every cancellation provision, get everything in writing and make sure you're actually receiving the services promised in your contract. They will show up and fill your tank without talking to you in 2 years or without any warning. Based on my experience, I would never recommend MacFarlane Energy. I believe its handling of my account, its failure to provide annual maintenance and its response to this billing dispute are completely unacceptable.