Jason was responsive and patient from when I first reached out for an appointment. I would get…read morequick responses even when it was just an inquiry. He came on time, had shoe slips (something I really appreciated), and was very efficient and detailed with the job. He even took the time to explain all the numbers to me! You can tell Jason really cares about his customers from how he communicates all the little details. His price is also very reasonable! I plan to use him for my future hvac work and highly recommend him to others.

Jason serviced my 22 year old furnace. He was great and explained everything involving the…read moredifferent parts that would most likely need to be replaced within the next year or so. He also gave an estimate for the parts and for a new unit.

From our first conversation with Pro Comfort Control, we knew they were different. During the May…read more2024 heatwave, we researched over 10 HVAC companies (spreadsheet and all!), but they really stood out. They were the only ones who combined exceptional professionalism with prompt communication and really listened to what we needed and did not try and oversell us. Their price was very reasonable too.   While others didn't even return our calls, Pro Comfort patiently answered all our questions. Their honesty and deep HVAC knowledge made choosing them easy. As a family-owned business, you can tell they truly believe in good old-fashioned customer service and are passionate about what they do.   When it came to installation, their team was clean, efficient, and detail-oriented. We're so impressed that we see this as the start of a long-term partnership for all our HVAC needs.   If you're in Framingham and need a heat pump or HVAC install, we would recommend them in a heartbeat. They'll also help you qualify for rebates, 0% financing, and break down all your net costs.

Working with Pro Comfort was a positive experience from initial contact through proposal and…read moreinstallation. The installers are hard working,skilled and friendly. Highly recommend Pro Comfort and would not hesitate to call them again.

My central AC stopped blowing air so I reached out to a handful of companies…read more Alex got back to me quickly and worked with my busy schedule to agree on a day. I have a very old AC unit that's in the attic and I wasn't very optimistic but after about an hour of working on it Alex got it working again by replacing a fan and installing a new thermostat that was compatible with new part. He has to work hard as it was warm that day and probably 90 degrees on the attic . Alex was very professional and personable. Price was incredibly fair . I would recommend and I will use Alex and his company again.

My old furnace wasn't pushing hot air. The fan was not spinning at all. So I gave Alex a call and…read moredescribed the problems. Alex is a true professional at his field. Alex found the problem easily and fixed it right away. The old furnace is running strong since then. Highly recommended! Update: My other furnace was old enough to retire. So I again hired Smart Climate to replace both my old furnace and AC. When it came for choosing the right HVAC system, Alex was very patient to discuss about the system I wanted. He was willing to provide the cost on different brands and types of systems. And he would give professional recommendations on the sizes of the systems. In addition, he was willing to deal with any concerns I had. For example, my old furnace had the gas ball valve inside of it. I told Alex that I would want it to be outside of the furnace. And he kept that in mind and made the adjustment when installing the new furnace. On the day Alex came for the installation, he would kept me informed of his arrival time. And he was always on time. After he was done for the day, I found no mess anywhere he had worked at in the house! After installation, he would tell me what regular maintenance is needed to keep my system running. For example, changing the filter 2 to 3 months! The quality of work is just amazing. To be honest, by looking at the pictures he had posted online, I can already tell that he is confident at the quality of his work. It also shows that he is passionate on what he is doing! From my personal experience, I have no regret hiring Smart Climate and it is worth every penny spent!

We've had Chris come out to our 1950's era house a few times to help us with our heating here…read morebefore the cold season sets in. The work we had him do involved re-fitting some radiator pipes for a new radiator, installing a Slantfin 30 radiator, removing a cast iron radiator, and capping off some un-used branches from our HW heating system. Chris came, gave us an estimate of the level of effort and worked with us as had some project hiccups and scheduling issues we encountered. I appreciate that the whole time Chris was very honest about how much time parts of the job would take, what his rate was and how he passed on materials costs. I always take it as a good sign when a contractor is very honest and communicative - two things Chris excels at. He showed up on time, ready to work and worked steadily. After he was finished with the radiator install, he fired up the boiler and helped us bleed the air out of the system, taking his time to ensure the boiler filled properly, fired up, and started to heat our home. He also wanted to test the radiator he had installed for us to ensure that most of all, his work was done correctly. I appreciated his attention to detail and willingness to stick around and ensure the job was done correctly. Overall, we found Chris to be an awesome guy, and a reliable and knowledgable plumber. We will be going to him for all of our plumbing needs for years to come.

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

Thank you so much for your emergancy service when our oil burner shut down…read more Your service technician Wayne Sicotte was here in four hours from my call to your office. Wayne is a very skilled technician and really knows his oil burner repair service, and a very pleasant person to deal with. Thanks again as I am very happy with Macfarlane energy. Lenny Cleaves Sherborn, Ma.

WARNING: Two Years Without Service, Then an Unexpected $916 Oil Delivery and a Threat of Small…read moreClaims Court I strongly encourage Massachusetts homeowners to think twice before signing up with MacFarlane Energy, particularly for its automatic oil delivery and Value Plan. I became a customer in 2022. My last oil delivery was March 18, 2024, and my last annual boiler tune-up was February 9, 2024. For approximately TWO YEARS, MacFarlane made no deliveries, performed no annual maintenance and never once contacted me about my account. Its own Value Plan documentation explicitly includes an annual heating-system tune-up, yet I received no further tune-ups. During that time, I began purchasing oil elsewhere to keep my tank above 50%. After nearly two years without deliveries, maintenance or communication, I reasonably believed my relationship with MacFarlane had ended. Then, on March 26, 2026, MacFarlane unexpectedly delivered 152 gallons of oil at approximately $6.03 per gallon, charging me $916.84 during a period of extremely high oil prices. No advance phone call, no email and no opportunity to decline the delivery or its price. Now MacFarlane is demanding $971.84 and has escalated the dispute toward small claims court. I dispute these outrageous charges. Why should a company be able to go nearly two years without providing the annual maintenance included in its service plan, never communicate with its customer, then suddenly resume deliveries and demand nearly $1,000? I believe MacFarlane's handling of my account raises serious concerns under Massachusetts Chapter 93A, which prohibits unfair or deceptive business practices. I intend to pursue the appropriate consumer-protection channels. I have retained my invoices, service-plan documentation, account records and correspondence to substantiate my experience. MY WARNING TO HOMEOWNERS: Do not assume that years without deliveries, maintenance or communication mean MacFarlane has closed your account. Read every cancellation provision, get everything in writing and make sure you're actually receiving the services promised in your contract. They will show up and fill your tank without talking to you in 2 years or without any warning. Based on my experience, I would never recommend MacFarlane Energy. I believe its handling of my account, its failure to provide annual maintenance and its response to this billing dispute are completely unacceptable.

Great interaction with the father and son team. I had a different company come out and they gave me…read morea ridiculous price with no assuring ETA (at least a few days with you hot water). They came out, quoted a fair price and got it done. Super easy.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

Each time we've used them they have done a fantastic job. I highly recommend using them for duct…read morecleaning.

Great service and great work. He listened to all my concernsand questions. The price was great.read more

He came out to my home immediately. I wasn't sure where all…read morethe water in my garage was coming from. I thought that my water heater had let go. But Martin got in there and sopped up ALL the water and was able to determine that it wasn't the heater but my HVAC. He was an extremely kind and patient gentleman. He made a call and procured the proper service gentleman for me. He stayed with the HVAC guy until the problem was resolved. In addition I realized that I would be actually needing a NEW water heater in a very short time. So I made arrangements with Mr. McManus to have that done. I can't adequately express how impressed I was with both the quality of service and the timeliness of his response. I would bestow my most unabashed praise on Mr. McManus and both his professionalism and attention to both my needs and requirements and what was needed to get the job done. 5 STARS

I had a toilet that would not stop running and after unsuccessfully trying to diagnose and solve…read morethe problem myself, I decided to reach out to a professional. Martin was recommended to me by Yelp's request a quote function. He was one of the few plumbers on the recommended who was willing to give me an estimate without having to send someone over first. The price was fair and Martin was responsive in scheduling a time the same day I contacted him. The plumber on Martin's team that I worked with was knowledgable, professional, and worked quickly to replace the fill valve within 30 minutes. We weren't 100% sure if that would fix the problem since this appeared to be a slow leak so they were willing to hold off invoicing me and ordering additional parts just in case the fill valve wasn't the issue. Luckily replacing the fill valve did the trick but I appreciated the gesture anyways. Still waiting to figure out how their payment works since I received an online invoice with an option to pay online. Anyways they did a great job and I would recommend them for toilet repair.