Thank you so much for your emergancy service when our oil burner shut down. Your service technician Wayne Sicotte was here in four hours from my call to your office. Wayne is a very skilled technician and really knows his oil burner repair service, and a very pleasant person to deal with. Thanks again as I am very happy with Macfarlane energy. Lenny Cleaves Sherborn, Ma. read more

WARNING: Two Years Without Service, Then an Unexpected $916 Oil Delivery and a Threat of Small Claims Court I strongly encourage Massachusetts homeowners to think twice before signing up with MacFarlane Energy, particularly for its automatic oil delivery and Value Plan. I became a customer in 2022. My last oil delivery was March 18, 2024, and my last annual boiler tune-up was February 9, 2024. For approximately TWO YEARS, MacFarlane made no deliveries, performed no annual maintenance and never once contacted me about my account. Its own Value Plan documentation explicitly includes an annual heating-system tune-up, yet I received no further tune-ups. During that time, I began purchasing oil elsewhere to keep my tank above 50%. After nearly two years without deliveries, maintenance or communication, I reasonably believed my relationship with MacFarlane had ended. Then, on March 26, 2026, MacFarlane unexpectedly delivered 152 gallons of oil at approximately $6.03 per gallon, charging me $916.84 during a period of extremely high oil prices. No advance phone call, no email and no opportunity to decline the delivery or its price. Now MacFarlane is demanding $971.84 and has escalated the dispute toward small claims court. I dispute these outrageous charges. Why should a company be able to go nearly two years without providing the annual maintenance included in its service plan, never communicate with its customer, then suddenly resume deliveries and demand nearly $1,000? I believe MacFarlane's handling of my account raises serious concerns under Massachusetts Chapter 93A, which prohibits unfair or deceptive business practices. I intend to pursue the appropriate consumer-protection channels. I have retained my invoices, service-plan documentation, account records and correspondence to substantiate my experience. MY WARNING TO HOMEOWNERS: Do not assume that years without deliveries, maintenance or communication mean MacFarlane has closed your account. Read every cancellation provision, get everything in writing and make sure you're actually receiving the services promised in your contract. They will show up and fill your tank without talking to you in 2 years or without any warning. Based on my experience, I would never recommend MacFarlane Energy. I believe its handling of my account, its failure to provide annual maintenance and its response to this billing dispute are completely unacceptable. read more

Is anyone else having problems with MacFarlane Energy of Dedham, Ma? I've been a customer for many, many years and always paid my bills before they were due. They've been great.. up until recently, when they started advertising on TV! I'm on Automatic Delivery and I noticed that my Oil Tank Levels have gotten quite low before they've come to fill the tank the last couple of months. This month it's even worse! I called them on Thursday because my tank was showing less than 1/8 Tank. I was worried about running out of oil and my pipes freezing in this extremely cold weather. They assured me I'd have oil delivered by Saturday. It never happened! Currently, my oil tank gauge is reading "Empty"! I called again today, Saturday Afternoon at 3:30 pm. I got the answering service who told me the office was closed but that a service technician would call me back. It is now 7:40 PM and I still haven't heard back from them. A call back would be nice, so that I can get an update and/or if I need to call someone else to deliver fuel! Not knowing is the worst part! My anxiety is Over the Top right now because running out of oil and losing my heat (as well as damage to my heating system) is just hours away because of their INCOMPETENCE! This is totally UNACCEPTABLE & UNNECESSARY! read more

This place made me wait and then sent the dumbest technician I have ever met. I had to operate his tablet for him and repeatedly point out that the information he was looking for wasn't on the unit's label while he constantly told me he wasn't very familiar with Lennox systems, even though I called them because they are a Lennox dealer. I ended up having to help him through checking everything. I eventually got an "estimate" that included overpriced repairs that cost as much as replacing the unit. It had a digital "signature" on it that just was the tech writing NA. I never actually signed anything. Nothing they sent me mentioned anything about late fees, but considering I was done with this company and couldn't get them on the phone reliably to pay I mailed a check. The check was never cashed, and I tried calling a couple times over the last year. Now almost a year later they email me telling me I have a years' worth of late fees because they never cashed the check. I finally was able to call during the day (not always easy for me). I got a person who again told me the person I needed had already left for the day. I told them if they wanted to be paid they needed to take the card over the phone right now. She agreed. Then told me the current balance. I refused to pay the late fees and told them I would authorize only the original balance. She put me on hold while she checked and then blind transferred me. The person answered like they had no idea who I was. I explained the situation again (very frustrating) and he knew exactly who I was and already had the information. He stated they have several ways to pay, except apparently those ways aren't check since I tried that. And none of the mailed "invoices" I received provide any payment information, terms and conditions, or anything but the current balance and how many days late it was. Just "Past Due - Please Remit" and an address along with a return envelope. But I had already tried that. This person claimed to be willing to take the payment, but when I rejected the late fees he claimed he needed to investigate and would get back to me. I told him I am not available during the day and he scoffed at me. I gave him one final chance to accept the payment without late fees right then or I was going to stop even attempting to pay as my life doesn't revolve around a waste of time diagnostic service with a technician that didn't know what they were doing. It shouldn't be this hard to pay them. The late fees should have never existed if they just cashed the check I sent or had ever provided me with payment instructions. other than "Please Remit", a return envelope, and an address. I will never use these people again. Everything with them is a clown show. Can't get straight answers, can't get things properly diagnosed. Can't get trained people. Can't even pay their bill. AVOID AT ALL COSTS!!!! read more

Joe just came to do my annual service . He was friendly and extremely knowledgeable. Took the time to explain everything he did, and even showed me pictures. Gave me tips on making the system more efficient. Thank you Joe! read more

I really enjoy the professionalism of the service staff. They take the time to walk you through how everything works and are always helpful. I have had multiple different service technicians come out over the last few months. Although some haven't always done the best job they have always made it right and not charged. read more

13 November 2025 A fuel delivery issue took place that needed to be rectified. George Fernandez, a MacFarlane Oil service technician, came out to my home and assessed the situation. He explained what work would be done in order to fix the problem . Also what steps would be taken that day in order to fix the problem. A follow up service call for the next day would complete the issue at hand. The whole MacFarland team was on top of the situation and implemented a plan of steps to remedy the problem. Dan Harrington read more

We needed service on our Fujitsu Minisplits ac/heater. Nicholas S. came and worked carefully and steadily to diagnose the problem and get the system working. It was not an easy problem, as the error codes were confusing, but he stuck with it and found a solution, He was friendly and professional. We are very very happy with their service. Easy to schedule. Prompt arrival. Everything explained clearly. Well done! read more

MacFarlane Energy took care of us the morning we called about having no heat. It was a very cold day. Mike, the technician, fixed our furnace issue immediately. Professional, knowledgeable, and friendly. He took the time to answer questions. We have had no issues since. I highly recommend MacFarlane's service plan. read more

Excellent service, prompt and efficient. Highly recommend this business. Rev came on time and explained the process. read more

Matt from McFarland was professional, friendly,and knowledgeable. He not inly repaired my furnace to working order, but he took the time to educate me regarding potential future issues. Thank you so very much!! Lucy & Denise read more

This will be my first time writing a review as well as giving a one-star rating. Sorry but I just wanted to write my experience with this company for other people to know. I have been having issue since I started with them but those are minor issues that I can forget and let it go. But this recent one, I just cannot. I signed up for automatic delivery to give me less stress. Last week, I noticed my oil is getting low so I called them, they told me that they will fill it up "in a couple of days." One week later, they still have not come. Right now, I am only worried that my oil will run out especially we are getting another extremely cold weather in the next few days. MacFarlane - please... be a human being with conscience and deliver the oil. I live with my 2 elderly parents who really need the whole house to be warm and comfortable, and I really don't want my heating system to get damaged. If you feel like I am not a worthy customer (because I am paying my bills on time and in full amount), then just let me know, I can go find some other company who will want to do business with me. read more

Had air conditioning serviced by Paul Carr last week on one of the very hot days. I called in the morning and he was there a few hours later. Found the problem quickly and replaced the part. AC back on and very much appreciated. Definitely recommend them. read more

Good and bad. MacFarlane installed my central AC about 10 years ago. Since then I have used them for annual maintenance on both the AC and gas hot-air heating. I get the maintenance done to be certain that I will always have heat and AC when I need it. It's important because I'm elderly. Everything was fine until last year. Then, first time I turned on my heat in the Fall, no heat came from the vent - even though MacFarlane had serviced it only four months before. Something was broken. MacFarlane repaired it - after I spent three days without heat - waiting for them to get a part. Then, MacFarlane did my usual annual maintenance last week. The service person was due between 9 and noon, but he didn't show up until 1pm. Annoying. He did the maintenance but never turned on the heat or the AC. It was warm and I didn't need either heat or AC for a few days. Then a cool morning on the weekend led me to turn on the heat. No heat came from my heating vent. It was the weekend so I had no heat until Monday because MacFarlane is only open weekdays. Monday a MacFarlane service person came out. The problem was a hose that was disconnected during maintenance. The service person re-connected it and I have heat and AC again. Good, but the hose should never have been left disconnected in the first place. There are many companies that provide heating and AC maintenance. Sorry MacFarlane, but I plan to switch to one of them next Spring because your maintenance quality is bad and I'm disgusted. read more

The two technicians spent the morning installing a new condenser and coil, and then spent a good deal of time troubleshooting a tricky wiring issue because of our old, funky wires. But they were persistent and figured it out and stayed really collaborative and happy the whole time. Great job. read more

Thank you, MacFarlane! We called to report problems with our A/C and they were super responsive and helped fix our issues very quickly. Our Tech, Shawn did a great job for us. It wasn't a big repair, but on hot days like today getting back up and running quickly is a priority. MacFarlane always is there for us in our time of need. I would highly recommend using them as your HVAC team for heating and cooling. read more

Have been very pleased with MacFarlane Energy since switching to them two years ago. Everyone I have dealt with has been professional and informative. Had a seasonal burner tune-up today and David and Brian were both knowledgeable and on point in keeping my burner in good shape. Answered all questions and reviewed key burner parts before leaving. Excellent communications re: appt & expected arrival! read more

Lost heat overnight. Technician came out the next day. The furnace needed some new parts and a second technician delivered them. The system was back up and running within three hours! read more

We've been using MacFarlane Energy for about 15-20 years, and their response time is excellent. In fact, I called them this morning, and they were here within a couple of hours. Over the years, they've replaced both our furnace and hot water tank, and both come with warranties. We trust them so much that we even referred them to our church, where the feedback has been just as positive. macfarlaneenergy.com read more

Great work from MacFarlane Energy, quick, professional response. Glenn Casalinuova just came by and installed a Gremlin on our oil tank so Macarlane and I can both keep tabs on how full it is. Very handy app! read more

Came early Professional nice guy Gave report after service Ok with monthly billing Phone staff helpful Better than competitors Thank you! read more

As a new home owner Horan Oil and now Mcfarlane energy have been there every step of the way making it easy for me. I have spoken with Liz numerous times and she is always there to help and is very easy to talk with. My tech Mike is very hands on and explains any question I may have during his visits. Thank you for everything. read more

Harry Greenlaugh was very good. Friendly and knowledgeable. I need at least 85 characters so here you go. Lllllllllllllllllllllllllllllllllllllllĺllllllllllllllllllllllllllllllllllllllllllll read more

I have had two service requests for McFarlane Oil . One was fans not working on the oil side ( Cape section) and the other on the ( High Rise) gas. Both times technicians arrived immediately to address the lack of heat and safety concerns. We are grateful for the speed of the response and expertise of the technicians. Heat was restored on both sides. Highly recommended! read more

Sean is a master technician. He fixed and tuned up a very complicated boiler system that wasn't producing heat, explained what was wrong with it, tuned it up and installed a new thermostat, all in short order. He also came the same day I called. A shout out also to Mike in the office who set it all up and made sure I got the part I needed. read more

Great service and organization from Joel. Technicians are very experienced and provide neat workmanship!!

We have been working with MacFarlane Energy for more than forty years. They have always provided dependable service. Their technicians are smart, friendly, and competent. I highly recommend this company for heating your home. read more

Wayne Sicotte from MacFarlane is a super expert in technical matters. He is also wonderful to talk to. He always prioritizes my interest as a customer. He explains everything in layman's terms so I understand what is wrong with my system and what he is doing to fix it. Thank you, Wayne!! read more

Technician communicated their expected arrival time and kept us informed along the way. When they arrived they quickly diagnosed the issue and had all the parts to repair/replace with them. Service was fast and solved the issue. read more

Needed service to fix lack of heat and hot water, which was clarified when I learned I had failed to make last payment. Technician Thomas Coolberth came quickly to put some oil and inspect the system. He was friendly, thorough, and extremely helpful. My dogs enjoyed him too! read more

Professional and knowledgeable. Great services. We have used them for over 50 years for our oil heating.

Annual tune-up. Very professional. Explained everything. On-time. Recommend highly. Also recommend MacFarlane in general. read more

Always a high quality team who operates are fair pricing. I've been working with them for the past 4 years and always had a great experience

Burner tune up Wayne delivered quality service and kept his appointment. Wayne is a knowledgeable and very friendly expert with Buderus equipment. read more

Thank you Darren for a great service today fixing the drip leak on my oil tank. you were very professional and cleaned up all the area around the tank. I wouldn't hesitate to recommend you to a neighbor or family member. read more

Outstanding, fast and professional service. Have used Macfarlane Energy twice to install mini splits / heat pumps. Fair and reasonable pricing, friendly team and easy scheduling / payment via their office. Highly recommend. read more

We had an issue with our furnace where the water was draining directly into the bypass flooding our lower level, a service call was placed and Glenn was courteous and on time. He replaced the expansion tank which failed along with a couple of ball valves and got us back up and running in a few hours. Much appreciated. read more

We scheduled an oil burner tuneup with Dunn Oil, a sweet, local, family-owned company that got taken over by the MacFarlane Energy corporate behemoth. What a surprise when a cheerful young lady named Cheryl Winchester showed up to do the work. Cheryl said she'd be there for about an hour and a half, during which I observed her carrying around a pipe wrench the size of a tree limb like it was nothing. She finished up what was likely very dirty work (you can imagine mucking around inside an oil burner that hasn't been cleaned in two years) but left the place spotless. Highly recommend! read more

Hi, if you check my reviews you'll see that I'm not someone who only posts negative reviews. I actually do the opposite. I'm shocked by the good reviews on here but now I see they are people's only reviews they've ever given which is always telling. We had MacFarlane come out to look at our ductless AC unit. It took them two visits and they charged me $475 to tell me that my unit is completely corroded and I needed to replace the whole thing. I called to ask the service billing department about this and I can't remember the last time someone spoke to me so rudely. read more

Just had Glenn from MacFarlane do my burner tune up. Nice to see a smiling face early in the morning. He was polite and efficient and loved my dog. read more