I needed a toilet replaced a few months ago and had gotten a ridiculously high quote from another company. Matt from T-Flow gave me a very reasonable estimate, worked with my crazy schedule to find a good date and time. He sent over Henry and Carlos, who were friendly, neat, and professional and did a fantastic job, and then they also took a quick look at some other things for me and made some suggestions. These will definitely be my go-to plumbers in the future. read more

Did a great job. Detailed and also cleaned up things that didn't need to be done (e.g. toilet handle was reversed by previous plumber and was fixed as part of a supply line replacement). -1 star because they're more expensive than expected. $288/hr and this rate was not mentioned on the web site nor was an initial estimate provided before work was begun. Only found out the final price at the end of the job. read more

I called them to uninstall/install a stacked washer/gas dryer unit. They were responsive and knowledgable right from the initial call. They noted issues that may arise with installing the new unit and told me how long installation could take. They also quoted their rate over the phone which was really helpful. They were able to get the job on the schedule just a couple of days later. As for the appointment itself, they arrived on time, were super professional, efficient and reasonably priced. I highly recommend and will definitely use them in the future. read more

Awesome service and reliability. Called with a broken toilet, at 7am,that was from a specialized shop, the guys showed up at 10:45am with a new toilet. Took the old one away, put in new one in 2 hours. Highly recommend. read more

My tenants developed a leak in their kitchen sink. An acquaintance recommended T-Flow, and I left them a message. It took about a day for them to get back to me, and they were able to schedule a visit a couple of days later. When they examined the sink, they determined that they needed to replace the faucet & hose; they offered the option of having me by the new faucet, or them doing it. I had them do it, despite the increased cost, because I didn't trust my ability to find an item that fit both the sink and the D/W hook up. They fixed the leak, but my tenants didn't test the connection with the D/W, and when they next ran the D/W it leaked. I contacted T-Flow. They came by the next day and fixed the problem at no additional charge, not even for the adapter they provided. I appreciate workers that make sure their work is up to grade no matter what, and intend to use T-Flow in the future. read more

We rec;d letter from City of Cambridge that we were using way too much water this period and to have someone check out our home. (3 family). Matt (T-Flow, 617-818-1229) came out with his men and found the problems. 2 water heaters needed replacement and toilets repaired. Our home was built in 1880 and I can only imagine what may have been neglected all these years. Matt took care of everything and made sure it was done same day. Also left the place better than he found it with clean up (my husband loved that). Im so glad we found these folks and I can't wait to see how low our next water bill will be. read more

We had a clogged bathtub drain and coincidentally saw a T-Flow van parked right outside our building so we gave them a call. We were told that the team working across the street from us could come right over after completing their current job. This was great because the other companies we'd tried reaching out to were all booked since it was the first day after the holidays. The team that came over was super professional, knowledgeable, and fixed our issue very quickly. They even laid down a cloth to walk on and cleaned up after themselves so you couldn't tell we'd just had repairs done at all. We would definitely do business with them again and recommend to others. read more

I needed a plumber to replace a faucet in my bathroom sink. I call T-Flow and the owner Matt responded right away. He gave me a ballpark estimate so I know what you expect for the job. But I always have to call a few other places before making a decision. Some technicians blow you off if you don't schedule with them right away. Matt was so accommodating. When I called the 2nd time he schedule a time that same week. Henry and his teammate showed up an hour earlier than the time window I was given. They assessed the situation. He mentioned that my water shut off valves needed replacing and what that would involve. I suspected as much since they were rusted in place. I was going to ask him about it anyway. Henry offered to fix it but if I didn't want to he could still finish the faucet replacement without it being an issue. I felt he was being honest about the situation and I wanted no plumbing issue later so I had him fix it. It really didn't take that much extra time. They really do work fast. They did an excellent job with minimal mess. They were very clean. The last time I had plumbers in my place they left plumbers putty everywhere. But this team was very clean. They were also patient with me while I reviewed the work they did and answered all my questions. It's been about 2 months now and I'm still very pleased with the work they did. They were super professional, they set my expectations so there were no surprises and they took like 45 minutes to get it all done. I would call them back to my home in a heartbeat to fix any plumbing issue. Hopefully, I won't need too. I highly recommend them. read more

T-Flow came quickly and repaired the shower that would not shut off. Very polite and easy to work with. They charged a fair price. What more could we want from a plumber? read more

Wow! I can't say enough about how great this company is! Tonight (7pm) I got home to find my Prestige TriangleTube Boiler had some problem with it and we had no hot water. My house is new construction and this is the first plumbing problem we've ever had, so I didn't even know who to call. So I ran down the google list and the first 3 I tried said they couldn't help. I guess it was nice of them not to come out and charge me for nothing, but it still left me with 3 dirty toddlers and no chance for a hot bath. Arghh! Then I got a hold of Matt at T-Flow. He initially also said that it wouldn't be worth him coming out tonight because he would likely need technical support or parts that wouldn't be available overnight. We made an appointment for first thing in the morning and I was satisfied with that. However, then he called back... multiple times! He was clearly looking into things because he kept calling back with another question. "What's the model #?" "Does it look like this?" "Can you text me a picture so I can help you?" So after 30 minutes or so of back and forth texts, calls, and some trial-and-error, my hot water is fixed! No visit, no hourly rate, all just by phone. Amazing! I have never used this company before so he had no reason to help me. In fact, he jibbed himself out of the $175/hr I had already signed up to pay in 12 hours. However, he just got a lifelong commitment in return. I can't say enough. Awesome! Thanks Matt! read more

We've used T-Flow three times now (for a water heater replacement, a leaking cast iron drain section for a 2nd floor bathroom in a multi-family unit and to clear a slow draining sink in a 1st floor bathroom). In every case, they have done an exceptional job and I can highly recommend them. Since the first job, Matt has always been very quick to respond and arrange his people to come out. And during the last job, we had only 1 day to replace the cast iron drain section (due to the tenant being out for just a day) and they stayed to almost 8pm and got it done - without even stopping for a lunch break. On top of that, they cut into the plaster walls very neatly so they could be patched easily and spread drop cloths and vacuumed everything up so the tenant's belongings were not affected at all. I cannot recommend them highly enough. read more

Boston is a small town. My hot water was off. Matt (T-Flow, 617-818-1229) was available late, after Thanksgiving. I chose him because Yelp put him at the top. I read his reviews. And mine will sound similar. Short story, it was the TACO zone valve (whatever) for my indirect water heater, a $450 part. I said to Matt, you close in 4 minutes. We can talk tomorrow. Matt - instead let's get started. Please send pics. They're worth a thousand words. Matt teaches me by phone: you have the following system. It could be these couple things. I'm sorry, though. I don't feel comfortable sending out my guys to do this specific work. He immediately sends me to another five star resolution. Their work, and that of the city, follows. It applies. Give Matt and T-Flow credit. General Plumbing and Heating (781-396-3809). Jon - Matt told me the specifics. Here's what I think: Your boiler is only two years old. Before we talk money: Do you smell gas? I open the furnace door and check. Just a little, I said. Call the gas company. Tell them you smell a little gas. The gas company in Cambridge was prompt. I receive mandatory good phone safety instructions from eversource gas. In maybe 25 minutes flat the gas guy is there and done. It is not a danger. He says I did right by calling. Here I'm thinking hot shower. And I become a safer new home owner. And he guessed right what it was. Free consult, no guilt. Jon's guys, Roberto and Chris have the system humming early afternoon. Nice guys. And Matt at T-Flow didn't make a dime. He's just another community leader in his corner of our fair city. read more

We had a really bad waterline leak behind our washer. Called in T-Flow & set up appt quickly. Professionally Fixed the problem quickly! WoW, Prices these days are high! Though in this necessary & highly competitive profession, we are happy to pay for T-Flow's fast response time, entirely complete and quality of work provided and Trusted. We will recommend them to anyone. read more

They came when they said they would, they cleaned up after themselves, and most importantly the work was done efficiently and you don't to call them back because the installation had subsequent problems. They do the work correctly the first time and know exactly what to do. read more

I called Matt at T-Flow for my parents who live in Back Bay. They were not getting any water in their kitchen faucet. While this is not really an emergency, it's a huge inconvenience and they have guests quite often so they needed it fixed pretty quickly. I went to Yelp and called 4 plumbers based on the good reviews. I really just went down the list by order of how the businesses appeared on Yelp and location and feedback. Matt was the only one who answered his phone and after explaining the problem he asked for a photo of the faucet, and told me that if he had time to go today, he would. His crew picked up a faucet at Home Depot and came same day to fix the faucet. This was really beyond my expectation and my parents were very pleased! read more

We had a major leak in our condo. It was so bad part of the ceiling in the unit below collapsed. I had never used T-Flow before but gave them a try based on the good reviews they have. I contacted Matt and he was able to fit me into his schedule. The job ended up being much larger then anticipated and they needed to come back the next day to finish. Matt was great with communication and was very helpful with fitting me into his busy schedule. I will definitely be using them again. read more

These guys are great. All 3 units in my aging Cambridge building installed boilers courtesy of TFlow a few years ago. This morning I went into the basement and found water leaking... called TFlow and found Jonathan & Henry there in a flash. They tried hard to avoid replacing many parts and also gave me tips on dealing with ancient radiators. In the end, they did need to do some more serious work, but they did it quickly and efficiently and I was very pleased the cost and most of all, the excellent service. Thanks are due to Jonathan and Henry, and to TFlow for being such a reliable company! read more

I called T-flow on Tuesday and spoke with Matt about fixing a simple Symmons shower diverter in our rental house that was causing water to leak into the basement. He was able to come out the same day after I organized with the tenants and fix it on the spot. It was so much better than the runaround that our previous plumber was giving us... Previous plumber told us it could be $600-700 just for the part and they couldn't be out until Tuesday. T-flow fixed it as promised/expected and at the price we expected (half of the other quote). Matt was super responsive and always answered his phone. Thanks T-flow!!!!! read more

I have used T-Flow in the past because of the great service and things have not changed. I needed a gas stove hooked up. The original plan was to have T-Flow (Henry, Jon) come over in the early am and disconnect the old stove and than come the next day and hook up the new one. They did one better..they got it all done in one day ! The are professional and friendly and honest. Thanks Matty, Henry and Jon, another great job ! read more

You never want to be in a situation when you need to call an emergency plumber, but you can feel much better knowing that T Flow is in town. Matt called me back promptly after I left him a message first thing in the morning and arranged for someone to come out ASAP when my shower abruptly stopped draining. The guys were at another job but Henry was great about calling me when they were on the way. My plumbing nightmare was resolved within a matter of hours and for a fair price. Can't recommend T Flow enough! read more

Matt from t-flow was super responsive at 9pm on a Thursday night, scheduling someone to come out the next morning to replace my water heater. I unfortunately cannot account for the work, because I had it replaced by a family member instead for free. But the responsiveness after hours was great! read more

Very quick response, professional and stuffs of high quality. We have a broken pipe on the deck during winter. Called Tflow on Saturday morning and they schedule a visit early Tuesday morning. They diagnosed problem and got a long term solution instead of some cheap fixes. read more

It took me a while to find a plumber that was even willing to talk to me about installing a European style radiator in place of an old cast iron. From the start of the project, Matt was really responsive. He was even texting back and forth with me at 8 in the evening to flush out some details prior to ordering the radiator. On the day of the install, Matt's crew (Henry and Marco) came and did the install. It wasn't without its obstacles (old 100 year old house with very old hydronic system). But at every step of the way, Henry and Marco worked through the issues and got the thing installed. The result is awesome, the radiator now blends into the wall and we've reclaimed about a foot 1/2 of wasted space. We are considering doing a few more throughout the house. The quality of the work is excellent and the price quoted for the radiator and install was bang on. I can't say enough about this crew, will be using them again for future projects. read more

I have a steam heat system that was giving me grief. Chased another dude I found on CL for about a week. Finally called these guys. They were SUPER quick in response time (literally like 2 hours). Once they arrived they were professional and efficient in their service. The final price was equitable for the service provided. I'd definitely call them again. read more

We thought there might be a leak in the bathroom of our Back Bay condo because our neighbor downstairs occasionally noticed water on their ceiling. Henry and Jose came over to check out the problem. They really exceeded expectations, including going into the crawl space between the units to get a better look at what was happening. They were able to find and fix 2 leaks! We are very satisfied with the work they did. read more

I have used T-Flow in the past because they have excellent service and seem reasonable, so called them again when the gas company told me I had a small leak in a gas pipe and it needed to be replaced. When the snow storm made them unable to come on Monday, I got a phone call on Sunday to let me know. When Henry & his partner were on their way and knew they'd be late because of traffic they called to let me know. So great customer communication! When they arrived, they replaced the gas pipe pretty quickly, explained where they were each step of the way, and reviewed the bill with me at the end. I feel completely confident that the gas leak pipe was replaced correctly and Henry's partner took time to double check that the stove was working properly too. Another great experience using T-Flow! Thanks, T-Flow! read more

I found TFlow via Yelp. Service was excellent from start to finish. Matt returned call promptly on a Sunday (opening hours mislisted on Yelp so I'd called) re: leaking toilet and referred me to Drain service. Matt worked to find replacement toilet that would fit in limited quirky space. Had to wait a few days until new toilet could be installed but Jose and Henry were well worth the wait. They were professional, courteous, and efficient. They also cleaned everything up and were a pleasure to work with, as was Matt. Highly recommend this company and plan to use TFlow to install new bathroom sink shortly. Fairly priced, polite, and honorable staff and service. Top notch! read more

I called these guys Monday to get my sink and tub unclogged and stop my toilet from dripping. They were here on Tuesday and fixed everything super quick and because our house is old, told me what I could do to prevent certain things from breaking/leaking/clogging with our old pipes. They were courteous, quick, professional and reasonably priced. I will definitely use T-Flow for all my future plumbing needs! read more

Matt and his team (John and Henry) have helped me replace two water heaters in our building at two different times. As a newish homeowner, I was generally clueless about water heater issues and they were all super patient with me. Each time, they were able to come replace the heaters immediately and offered reasonable prices. This week I called Matt at 10pm and was surprised he picked up - I was able to send photos of the heater and take measurements that night and the team was there the next day with a replacement. Our basement is a little bit tricky to navigate, but Matt was very transparent about cost and the time it would take. They are definitely my go-to guys now. read more

Matt and Henry did a fantastic job replacing our malfunctioning hot water heater. Timely, knowledgeable, and educational - very patient with me poking around and asking questions the whole time. Excellent work and definitely recommended! read more

They were super quick, thorough, and professional. I had a leaking water heater, Matt responded immediately and had three guys come right over. They replaced my heaters that day and worked until very late Friday to get it done. Thanks read more

Based on the other fine reviews I gave Matt a call. Henry and John came to my three family house and did a major repair to the main cast iron drain between my second and third floors. I knew in advance there would be some demo work required so they could inspect the pipes, but Matt said not to worry and that they would do the demo for me. What a relief. After the demo, they inspected the pipes and explained to me what work needed to be done. I felt confident they were giving me good advice and not selling me a bunch of working I didn't need so I readily agreed to their proposal. The job was quite challenging cutting cast iron with a reciprocating saw it tight quarters, but the guys were real professionals and were not deterred. They put forth great effort in getting the old cast iron removed. After installing the new pipes they were very meticulous in ensuring there were no leaks and cleaned up all of the mess. In my estimation, I received high quality work at a fair price. I will surely have these guys back when I need future plumbing work. read more