Great service - fast and acceptable price- Kiko was professional and explained step by step- huge amount of roots was blocking the line.

Great service. I will admit tech makes a big difference. I had one tech tell me he wouldn't clean up after himself unless he got a tip. I told him I had no cash and he said he had venmo. That kind of surprised me. Turned out he couldn't clear the drain, but the next guy was great and cleared the block! read more

This company is ripping off their senior citizens customers with no guaranties for the jobs they perform at your house They charge $170 for a 15 minutes jobs After one week you call them again for the same service that they provided to you and they refuse to come back If you are a senior citizen, please take my words "STAY AWAY FROM THIS COMPANY" I am about to report them to the BBB read more

Could not have been more disappointed. Recommended by my regular plumber Sent a not-too-experienced young man who immediately set up roadblocks for why fixing the problem would be too hard to even try to accomplish. Sent a pic to his boss of my (admittedly old but functional) pipes. Heard the boss on the phone whose exact words were to "get out of there". Offered no other solutions. In desperation, brought my regular plumber back. He had a nice young assistant with him who, through knowledge and some elbow grease, was able to fix the issue. Nice young assistant got $100 tip from grateful me. Caveat emptor, read more

Called them to schedule clearing the house-to-street drain pipe (not an emergency) and they were able to come same-day. The technician Jesus was very courteous and professional, called when on his way to confirm timing, cleared the line then cleaned up and completed the job in under an hour. Price was half what I had paid previous company for identical service. Will be working with Drain Dr. from now on. read more

basement laundry sink ("slop sink") completely clogged with poop! Matthew worked on my 1/2-old house(1855) cast iron sewer line (2 family dwelling- One exit to main sewer line) completely filled with "wipes" from other side! AND worse! Somehow a roofing tool or some yellow handled tool had fallen into the sewer line and was embedded diagonally in the cast iron drain pipe about 7 " from entrance where both house pipes connect to main sewer line out. Matt had to go get a smaller eel drilling snake thing. Some of the wipes were hung about the tool like an odd ghost. Matt was Was very professional , highly recommend . A day later Clogged, the sink and washing machine in basement close to sewer exit pipe ! Matt came back, removed more wipes, spoke with other-family (renters) owner in China, please requesting No More Wipes unfortunately more work to be done- (not Drain Doctor) but a different company must cut line to remove weird embedded tool.Thank you Matt. read more

Drain Doctor - Weird roofing tool? Embedded in sew drain line taken by drain doctor - Plumbing Near Me - Somerville, Massachusetts

The plumber came right away which meant a lot since its hard not to have a functioning toilet, especially when you're 81. He fixed the toilet in a manner of minutes and gave me a $50 senior discount. So now life is back to normal and I'm so grateful. Great job Drain Doctor! read more

Our rating is for their logistics/dispatcher, not for the service itself, as we were unable to schedule. After our movers clogged our basement bathroom toilet and flooded our basement on a weekend, we called our plumber, who kindly suggested Drain Doctor as he was out of town. This was Sunday evening. We called, and they scheduled use with one of their overnight techs. The tech was friendly and informative, handled a complex flood story well, and mentioned his hours ran overnight until 8am that morning, so what we should do is . . . stay up overnight through his shift, and he'd be in touch over text. And if we _never heard back from him_, to call at 9am and _start the process over again_. The process of 'we'll get to you if we can, but if not _start at square one_' isn't ideal, but one of us is a night owl and the other an early bird, so that was fine. He gave us his number to text. We texted once in the evening answering a question he'd had (what water/appliance usage caused flooding). A couple hours later around 8pm, he said he was "going to see if he could get someone else" since the job he was on was taking longer than expected. We texted back to acknowledge, and double-checked that the 'someone else' was a Drain Doctor employee (as we try to avoid subcontracting if we can). No reply, which was not a big deal. Several hours pass. Still no reply. We call the company itself, just to see if we can get an answer on whether we should keep staying up or assume we'll need to call back at 9am. The answering service puts us on hold, and then TEXTS THE TECH WITHOUT ASKING US TO. We explained to her that we did NOT ask her to text the tech, and expressed concern as this then meant we'd essentially texted him or had him texted three times on his shift. The early bird between us gets up at 9am and calls Drain Doctor . . . who now tells us that they're _too busy to help us_ and we should find someone else . . . and then added that we had _texted them too many times_. We understand that the tech was busy with the job he was on itself. That was fine. But we're pretty unhappy that a text or two to answer the tech's question and check on who he'd send out instead, and a text we DIDN'T ASK FOR from their answering service ended up with us labeled as a badgering customer. We would have appreciated it if they'd let us explain. read more

I can't say enough good things. Everyone I work with has been wonderful. So glad I came into contact with them. helped with a big + MESSY issue. read more

The tech showed up and was nice. He cleaned the pipe with a snake which resulted in the pipe in the basement cracking, spilling the clog throughout the basement and on our dryer. He left, came back, plugged the hole with epoxy, and handed me the bill. I had to pay $170 which got the drain clean but left me with cast iron plumbing that needs to be replaced, a dirty drier and sewage in my basement. The clean up is going to cost $150 and the plumber easily $500. Only after the service was I informed they aren't liable for any damage. The contract should have been presented first but it wasn't. Save yourself the time and if you have a big clog get a plumber in there to replace the pipe if it is old. read more

Drain Doctor - Results of cleaning - Plumbing Near Me - Somerville, Massachusetts

Highly recommended!! They deserve more than 5 stars. My wife and I are a few small business owners and past 6 yrs we had at least 5 plumbing companies came to resolve issues we had. Drain Doctor gave us another level service and performance and here is why I think Drain Doctor is outstanding. Fast Service - Most plumbing related issues are sort of emergency. We gotta get it resolved asap. I called their number. Person who helped me over the phone was very helpful and efficient. She asked me just a few questions and said "all set. our guy will be there between 11am to 1pm." I called them at around 10am. Super competitive Rate - had almost same service with other companies before. Most companies had $495 minimum charge. We paid $285 to Drain Doctor. That is almost half!! Very kind and experienced tech - Hector was our tech from Drain Doctor. He was not only very efficient but also very kind and friendly. The best part about Hector was he got the issue resolved in timely manner and cleaned entire area by himself as if we didn't do any work around that area. Very professional! Finally, I got Drain Doctor's information from one of my plumber friends whose specialty is not drain cleaning. Plumber recommended company! A pro recommended another pro. read more

Horrible!! They will use your stuff in your basement and leave a mess. Had our drains cleaned out and left a disgusting smelly mess. I had to throw out some belongings because they were filthy and stinky from sewage. Kid took no responsibility. read more

Our kitchen sink backed up. Tried Drano. Nope. Tried a 25 foot auger from the sink and two access points further downstream. Finally found the issue where 1.5" drain pipe took a 90 degree turn downward into 3" main drain to septic. Called Demelo Plumbing near me in Hudson. They informed me this would take specialized tools and referred me to Doctor Drain. What more can you say about any business. Great service at reasonable price. The office asked me specific questions and assigned Sean tonthe job. He called me at work to say he was on the way and an estimated time of arrival. I explained the issue. When he arrived and went to the basement and examined the situation, he callled me once more to confirm. After he completed the job, he called me to tell me the issue (sludge buildup) and that he fixed the issue. The charge was $230 for several hours work. Most importantly, my wife was happy with the results. I will certainly used Doctor Drain in the future. read more

The tech Patrick did an amazing job in diagnosing our home. Our main sewer line appeared to be clogged (but was actually damaged by recent construction). We called their hotline and they came within the hour. I tried a bunch of tools but couldn't seem to get the main line to drain. Patrick took his time to try every tool in his toolbox/truck. He took his time to do a thorough job and explained everything he did while I was able to observe. Although the job required the underground main pipe itself to be replaced by the city. Patrick provided a video inspection with clear and professional diagnosis on tape to forward to the city and contractor responsible for the problems that helped to get it resolved quickly. His friendliness and courteousness was refreshing during a stressful time. Prices are reasonably set. Highly recommended. read more

I called to ask if they'd be able to help with a job at our house, they did not work on our type of project, but took the time to send over some really great referrals and advice! If we ever have issues with our drain or pipe in the future, I will definitely be giving them a call!! read more

Omg 5 star PLUS review!! So many services you call give lousy service, even not doing/ finishing the job properly, bad attitudes, etc.. This company is AWESOME!!! I had a massive plumbing explosion in basement- prob happened days before I noticed. Called my plumber, he referred me to Drain Doc first. They were SO helpful and responsive- had someone out within a couple hours. The man who came was SO SUPER NICE. Totally knew what he was talking about, was very upfront and honest, and had a great personality to boot. He did the best he could w our mess, and ultimately referred us back to our plumber w the correct diagnosis. The plumber fixed the problem and referred us back to the Doc to finish the job. Same man came back and did a fantastic job. Same great personality, was quick efficient and clean, and had everything completed perfectly. No problems since. And both times he showed up, he let me know honestly all the problems and what the best course of action would be. He was dead-on right, and even gave some advice to save me some SERIOUS money!!! So the work was fantastic, the service and timeliness was fantastic, they didnt gaffe me for big money (very reasonable prices). After all that, I got mail from them.... my father accidentally paid them again for the same 2 services I already paid!!! They were so honest they sent the check back!! They could have easily cashed it and we likely wouldnt have caught our error!! Would use this service again in a heartbeat (though hope I dont need to). Very honest reliable and great service!!! read more

This company is not trustworthy. They came to a property of mine today and damaged the shower trim and did not even notify me. I show up a few hours after they eft to find my shower not working. I have a tenant moving in tomorrow and they took zero accountability for the damage caused and didn't even bother to send someone out urgently (despite them causing the damage)! read more

We had 2 experiences with the company. Both times they showed up quickly and were super nice The second person had more experience with our issue - old fashioned tub plumbing and fixed it!!! read more

Top shelf local drain service. Prompt, quick, affordable and professional. Fran was very friendly and knew exactly what needed to be done to clear our troublesome main sewer line. He also helped with a 2nd issue involving a sink drain. I highly recommend this company for any drain issues you may have. And they're very local. read more

Bob was amazing! Very nice, helpful, and explained well what was going on with my drain. Also, came to visit very quickly and great value! Thank you! read more

Quick response, courteous, friendly, effective service and reasonably priced. Could not ask for more.

Was able to get a non emergency appointment same day. Had called other places to compare prices and got a decent price for what needed to be done. Estimate and work done fast. Sean did a great job and we were given a detailed receipt for our records. read more

The Drain Doctor was wonderful on the phone and quick to respond. They kept us informed as to when the technician would be arriving. Nick was so methodical and professional in dealing with a clogged sewage line. Before he began he asked me to call the DPW to make sure there were no problems on the street. I was impressed that he knew about water and sewage issues in town. The Watertown DPW arrived and together they checked the town's street drain. We certainly didn't need any blow out back up in the basement. He also had to call for assistance given a very old, rusted, odd size clean out plug in the clogged line. A colleague brought a new one. Nick cleared the blockage, checked the main sewage line, wrapped up, and then let us know what he had done. Great service, troubleshooting, and work ethic. Thanks Nick. The day before our 1940's main water line went. We almost had an indoor swimming pool. Again, excellent service from the Watertown Fire Department, DPW, Bill Distefano of Commonwealth Construction & Utilities and Joe Tolan, Chase & Tolan Plumbing & Heating. Labor Day weekend was an exhausting weekend given all the different emergency/service calls, pumping, endless mopping, and cleanup. Excellent service and humor on the part of all these terrific people made all the difference in getting through a double-whammy of plumbing problems. Thank you to everyone. read more

Service was beyond expectations! Greg arrived on time and did an excellent job! He assessed the situation and immediately resolved our problem! It was hot & extremely humid and the job was extremely intense but he never wavered in his goal of fixing the source! Thank you so much to the Drain Doctor, Sandi and Greg ! We would highly recommend your company to anyone who had a problem such as we did! Lisa & Paula read more

Storm caused a SEWER SURGE back into my house! :( What a damn mess! Called Drain Doctor to snake my main drain line to the house. John came over in 20 minutes. Professional as ever. Took his time to make SURE the drain was clear as possible. i have a 120+ year old house with a House Trap and John was able to get a double claw snake head in the line to clear the sludge free that seemed to clog things up. John took the time to explain to me in layman's terms what is happening and made recommendations to consider moving forward. I have more work to do (or the CITY does) and hope John is a part of that work. Awesome guy. THANKS JOHN and Doctor Drain! read more

We loved Drain Doctor. The people we spoke to on the phone were friendly and very responsive. They were able to schedule an immediate service call at our convenience. They arrived promptly on time and knew exactly what to do and worked very efficiently. Now our bathroom sink drains perfectly. The rate for service was very good. We would use this business again and recommend them. read more

Made a call today at 1015am and the technician, Patrick was over to our property by 1115am. The bath tub link assembly was replaced and then he snaked the 10'-20' of drain line and removed the blockages (hair, etc). Patrick was very courteous and did the whole job within 15-20 minutes. He was very informative and insightful throughout the whole process, smart chap and great to work with. This was our first job with this company and will definitely recommend, even asked for a price breakdown for future jobs on our properties. read more

This company is fantastic. I have used them every time we have a plugged up tub. They are always thorough and neat. Very polite and kind. I highly recommend them! read more

We called Drain Doctor and within minutes Bob came and fixed our toilet for us, thank you Bob. I'm hoping not but if we ever need a drain/toilet/tub to be cleared we will be sure to call Drain Doctor again. We were charged a reasonable price too :)....big hugs to the guys at Drain Doctor !! and thank you Big Blue Plumbing for referring them to us. read more

Drain Doctor was among the least courteous businesses I've had the displeasure of working with. The person who came to service our toilet was rude, blamed us for the problem in a very accusatory way, broke the cover to the tank while removing it, and ultimately did not solve the problem. When he later returned to try again, he yelled at us that we should have called earlier, became visibly frustrated when we offered additional information, and stormed out of the house in the middle of the conversation, slamming the door behind him. We will not be calling them again, and we recommend caution for getting their help in anything but the simplest of clog situations. read more

Great company and great service. Had Patrick come over and he was excellent. He knew his stuff and enjoyed his job. Had a major drain plug but he analyzed it and fixed it promptly. The Drain doctor should be very pleased with having someone of Patrick's caliber. Pricing was reasonable as well. Ask for Patrick!!! read more

I found this company to be very unorganized. I was having reoccurring clogs and they sent different service people out who did not relay issues to me or the other service people. They also admit they file their invoices late so that notes are difficult to find and makes trace sourcing an issue extremely difficult. Upon finding out from the Boston Sewer commission that I needed a lateral inspection. I attempted to schedule this with Dr drain, not only did I come to find that the dispatch person had no clue what that was but he also would not schedule a specific time an used the phrase "we aren't a Drs office and don't schedule appointments". I received my first legible invoice about 3 months later with a bill that I thought had been dismissed due to all the hassle and confusion. Please don't waste your time with this company and call Wayne's Drains. They are all around awesome. read more

I've used Drain Doctor a couple times to fix a clogged drain and to clean grease traps in the restaurant I work at. The first time I used them, they showed up about an hour late and took their time doing the job with no sense of urgency. The job got done in the end and the work was satisfactory. The second time I attempted to use them, I asked them to show up between 9 and 1. Two-thirty rolls around and no one shows. I called the office to let them know and a guy named Tim told me there is no excuse for them being late, which eased my mind at first but it didn't change the fact that they caused my place of employment to lose money and wasted our time. Tim refused to make the situation right and I most definitely will not be calling Drain Doctor ever again. Time lost, money lost. read more

They have come into my cafe in cambridge twice with fast service! Both emergencies and they came right over to clear my lines and my sinks. They also taught me how to fix the problem myself to save some money. Great guys read more

My bathroom sink had been going downhill. My building is barely 20 years old, but I'd had trouble in the past and had another company out here. Not only was the problem not rectified and came back, but they broke the stopper on my drain! Lately my bathroom sink hadn't been draining or I would brush my teeth, and it would take an hour to drain. My sink wouldn't stay clean, so I had enough and called Drain Doctor. I was expecting to get an appointment for MONDAY (today is Friday), but I was told at around 3:45, that someone would be here in about 30 minutes. Not even 30 minutes later, a really nice and cheerful man was at my door. He was careful with all the makeup and junk I have around, as well as to not make a mess in my bathroom (and he apologized for a little splash, even though I told him earlier to not worry because I had waited to clean the floor). My sink now works perfectly AND he made my bathroom cleaner than it was when he got in there - less work for me to do is always good (I HATE having a 100% white bathroom!). Three cheers for the Drain Doctor, and for what it was, the price wasn't horrible either. read more

I had a toilet that was consistently slow to drain and Drain Doctor was recommended to me by a local plumbing company. They were able to come out the same day and very quickly diagnosed the problem-- Nothing was stuck. We needed a new toilet. However, beyond being able to diagnose the problem so quickly, I was struck by the level of customer services. The tech went out of his way not to charge us for the visit. So appreciated! Highly recommended. read more

Highly recommended: professional, quick, and pleasant. We called Drain Doctor after two days of trying to fix a drainage problem ourselves. We cleaned traps, tried snaking (unsuccessfully), used solvents and plunging, to no avail. I called at 9:30am and scheduled an appointment between 1-3 the same afternoon. The office called at noon to ask if I was home for an earlier visit--I wasn't, but the attentiveness was much appreciated. The technician, Eric, showed up at 1:15. He was courteous, friendly, and super efficient: when he left 45 minutes later, not only was the problem fixed (power snaking did the trick, and lots of flushing the system), but he reinstalled the drain plates we had removed before his visit, and he left the tub clean--where gross water had been backing up, leaving nasty bits and film all over. This was above and beyond in my opinion. I wouldn't say the service was cheap, but I don't have anything to compare it to, and frankly it was worth every penny. I didn't ask for a quote up front and one wasn't offered, but I'm sure they would have obliged. The service was also warrantied for 90 days. Really happy to find a local business that does such good work to call on in the future. read more

This company is great! Responsive, communicative, efficient and very reasonably priced. I called in the morning regarding a clogged kitchen drain and Bob came out at the agreed upon time. He was efficient, professional, knowledgeable and clean. Thanks Drain Doctor! read more

I've used them four times. All techs have been skilled, friendly, happy to explain any issues, and in two cases went above and beyond to help find a solution. Most recently, when the tech (John?) discovered that the problem was in the main line, he was very patient and helpful about advising me how to proceed. The plumber he recommended was excellent. read more

Everything was going well and Tim had told me they will collect at the end of service. I asked the very sweet man who showed up to help with the drains before he started working if they could invoice my landlord and he said that he would check. When he finished I asked again and he said not to worry we probably have the information. I said great, let me know if you don't happy to write it all down for you. Get a call a few moments later from Tim angrily demanding I pay and that I was going against my word as I had promised to collect at the end. I stayed calm and explained to him the situation and told him if they don't invoice that the man who fixed my drain is very welcome to come back and I'll pay. He did. Won't be using this service again, Tim either needs to communicate with his team better or needs to learn better customer service etiquette. read more