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    Needham Mechanical Sys

    3.4 (18 reviews)
    Open Open 24 hours

    Services - Needham Mechanical Sys

    Electric installation or replacement

    Electric repair

    Generator installation

    3 More Services

    Generator repair

    HVAC installation or replacement

    HVAC system repair

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    8 years ago

    Claim to support American Standard equipment but wouldn't come to our house to service it.

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    Ask the Community - Needham Mechanical Sys

    Review Highlights - Needham Mechanical Sys

    Needham Mechanical quoted us a price to replace our AC system of 40 years approximately August 2022.

    Mentioned in 2 reviews

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    NEC Electric & Solar

    NEC Electric & Solar

    (2 reviews)

    Ed Varnum has great understanding of electrical issues and has great suggestions for improvement…read more Ed and staff are very prompt, professional and friendly.

    SO AWFUL!! Completely untrustworthy liars. I made an appt for a $49 "service call" for Friday,…read moreand actually moved/cancelled all my patients for that day to make it work, as that was their first available time. I'm re-doing the kitchen, need an electrician to bring it up to code-- and I wasn't sure exactly what I needed done. (Because they need to know.) I called 3x the week before to confirm the appt. Two days before the scheduled appt they ask me to move it up a day, to Thurs, the next day. I say fine-- thankfully I had cleared that day too. I then hold off doing work on my floor so the electrician will be able to walk on it the next day. I ask if the electrician will be able to do any work on this "service call" but I now hear that the "service" described is just giving a quote. The receptionist says she'll find out if any other work can be done. I'm surprised that the appt wasn't booked with this in mind, as I had requested. Anyway, she calls me back when I'm in the middle of work, and says she needs to hear back by 4pm (in 10 minutes!) whether I still want the appt. Then she calls the next morning to say that appt is gone, as is the Fri appt! At this point, I don't trust this company AT ALL. I never said I didn't want the appointment. An appt had been scheduled. If someone calls the customer to say "I need to hear from you in the next 10 minutes or I'm not coming tomorrow" that is pretty outrageous. Perhaps worst of all was hearing her lies defending this unprofessional, unreliable, deceitful practice the next morning when she informed me she cancelled. She said she'd been trying to reach me. If this were true, why was I not informed every (any?) time I called? This is not the way to run a business. Also, requiring that the customer know exactly what is necessary before booking an appointment is not the way to run a business. Charging $49 for a quote but calling it a "service call" is not the way to run a business. Nor is lying. But moving and then cancelling an appointment capriciously, with ridiculous rationalizations, is so disrespectful and unprofessional. DO NOT TRUST THESE PEOPLE. It messed up my work schedule, and my whole kitchen remodel schedule, delaying it at least a week. In the future I'll call an electrician who can answer my questions directly, book his own appointments, is straightforward and honest, and doesn't charge for a quote and call it a "service call."

    James Wu HVAC And Plumbing - Bosch 5 ton ultra low temp system

    James Wu HVAC And Plumbing

    (19 reviews)

    Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

    After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

    Needham Mechanical Sys - hvac - Updated May 2026

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