I came here to pick up an online order and the service was great. It didn't take long to get my…read moreorder. This location is big, sells a variety of electronics and appliances. It's also located conveniently at Markville Mall.

What did we do before the age of TV's? Our favorite TV wouldn't turn on after dinner, and we…read morerealized it was time for a new one. We visited another Best Buy location, but the TV we were interested in wasn't available, so we drove to this location. It took a while for a "blue shirt" employee to assist us, but he did call for someone to help us. It was our lucky day because we met Noel, a senior advisor. WOW! The TV that we were looking for was available, but it wasn't quite in our price range. I still couldn't justify the price tag. Noel asked us what we usually view on our TV - regular shows, movies, gaming, action movies, etc. He gave us a rundown on all the TVs and options. It turns out the TV we were interested in wasn't suited for our purposes. Noel was incredibly patient, and answered all our questions. He never made us feel like any question was too small. He showed us a TV that had everything we were looking for, and it was several hundred dollars less than the one we had our eyes on. Noel was called away, but another associate helped with payment, which was super-fast. While my husband went to get our car, the associate wheeled the TV to the front entrance. I totally forgot to get his name, but I appreciated that he waited until my husband drove up, and then placed the TV carefully inside our trunk! Now, this is how service should be! The TV was relatively easy to set up, just a lot of questions. The good thing is that Netflix is right on the screen, and there is a button exclusively for it on the remote control. The TV is a bit larger than our old one, so it will take some getting used to. I was very impressed with the service overall. It goes to show that not all larger locations have the best service. I will definitely purchase from the Markville Mall location in the future!

Very patient, knowledgeable and helpful. Go through the main entrance door and upstairs. Thanks!read more

Called to enquire about fixing the screen on a iphone 6s after checking with Apple store who wanted…read more$$$ and I would have to send it away. Contacted Ryan who arranged a time for me to drop in to his shop. What thrilled when he called me back a few hours later to say it was fixed ! Not only did it work great, but it only cost $90 with tax! Hw even made sure I tested out many of the phones functions before I left. Will definitely use again

Quick to respond Good service…read more Helpful & understanding Knowledgeable Quick Great price

It was responsive and quick enough to identify the problem with my system. He was humble and fun to…read moreapproach. Good experience.

Venue 4.5/5 Lots of…read morefree parking in plaza. Free lockers at front to store backpacks. Inventory 4.5/5 They do pretty well with restocking, backorder items, and carrying a wide selection for everyone's budget and needs. Just be sure to read return policy for some high value items (monitors, graphics card, motherboard) as they may differ than regular items. Service 3.5/5 Recently came back after a year or so as I only visit when I need electronics. It's too tempting otherwise as there is always something that I end up buying due to it being on sale. That being said, there have been times it was harder to find someone to help despite a lot of employees in the store. The gentleman by the cashier (Eric I believe his name was) is super helpful and knowledgeable. Apart from helping customers, he remembers them as well as their interests, which is what brought them to the store in the first place. One recommendation would just be to have the employees more proactive for when customers come in and be within the area in case the customer has questions while they're browsing around.

WORST SERVICE experience in 40 years. Folks, I bought small items there, and even a laptop (as an…read moreemergency backup system) once, and I was all great. But my first (and last) service experience was a nightmare. Absolutely incompetent in PROCESS and in TECHNOLOGY. I took a laptop for data recovery, and they returned my SSD chip damaged. So, no data recovered, and the SSD drive was destroyed! See the details below: 1- Took it for recovery, and they said it has to be shipped to the HQ 2- Two months passed, and I had not heard back. So, went in and inquired. I was told that HQ was busy. I asked how long, and they said, "We don't know."? I asked them to call, but they had no calling ability! I asked them to cancel and request it back. 3- The laptop comes with the SSD in a separate case! The tech desk puts it in for me. 4- I go home, and the SSD is not recognizable 5- I take it back. The same person told me, "The HQ removed the chip from the SSD as part of the data recovery". So, I asked them to put it back. They had to send it back to HW for that "chip soldering." 6-another few weeks, and I get the same SSD back. They told me that it could not be fixed. I must have taken it somewhere else!!!! This wasn't done by them!!!! I am furious. But how do you reason with idiots? Any lawyers out there who want this case?

Truly on of the most genuine and honest establishments. My MacBook had water damage and the repair…read moreguy replaced the main board. When I came to pick it up, we realized another thing broke. I believe it was the battery and he replaced it with a used one for free. He also gave me my broken one and I first I didn't understand why but I guess there's a lot of scams? Anyways it's been working great. The battery life can get me through the day no problem without needing to recharge. However, I mostly use it for 3-4 hours of active use at school and the rest of the time it's just sleeping. So when I get home there's still between 40-60% which, of course, varies.

This business is selling off-lease Samsung Chromebooks with hardware locks which prevent…read moreinstallation of third party software. The owner refused to issue me a full refund and even tried to get me to give him back the money he had already refunded me. Very rude and deceptive. Avoid this business unless you want to get ripped off.

James is a master at his craft. Had a mishap with a one year new MacBook Pro screen. James replaced…read morethe screen and being technical myself I was concerned about Apple's lockdown, anti right to repair behaviour and part pairing. This requires certain work around to be able to achieve full functionality of the replaced part. For example, the display control chip and the code chip need to be removed from the old screen and re soldered to the new one. Upon receiving the laptop, from what I can see, True Tone, ambient light sensors and front facing camera are working.

What to do when Apple has a defective product, does a secret repair service and does not tell you…read moreabout it until your unit gets affected and they have already closed the secret program? Well you can go see a genius and have them tell you that they need close to $1000 to fix it. I think not! I decided to find a good component level repair person. I did a bunch of looking around and decided to call James Wu at Unitak Laptop Repair. After communicating with him over email, I decided to trust my MacBook Pro15 Retina to him and also took my MacBook Air 11 as well. I've suffered a lot of Apple Loss this year. An iPad lost it's wifi and iPhone7 lost it's microphone (Apple, in an internal memo agreed to fix their blunder but decided not to do it after all - check out MacRumors site about it) and the aforementioned notebooks. Ugh...these things didn't really happen with Jobs was on the job! James agreed to meet me at the Parkway Shoppes store which he rents a room at K&J Camera Services. The little room cluttered with notebook pieces and equipment littered everywhere had me a little uneasy but after a quick talk with him and witnessing how quickly he broke down the the 15" notebook and tested it - I knew I came to the right place. He told me that the graphics chip wasn't gone and proceeded to explain the process. I asked him to proceed and also asked him to replace the screen on the Air 11. As quick as I was checking my phone for messages and such, he took the whole Air apart and replaced the screen with a spare unit he had. I think it took a whole 15mins to do that repair. I left the Pro with him and the next day, I got back the notebook as if nothing had happened to it. He was really fair with his prices and I now have a place to get all my notebooks serviced for me and my clients. I got both notebooks repaired for HALF of repairing just ONE! Don't bother with the Genius Bar - where they want you to replace the whole circuit board (easy repair), take it to the True Genius at Unitak! Anyone who knows me professionally knows that I am not easily impressed by tech peeps. I am very impressed with James. CHEERS!

I had a tablet screen replaced. After 2 .5 months of normal use the screen lost touch sensitivity…read more When I returned to the workshop, Tom, the manager, refused to assist because 60-day warranty had passed. A repair like this should last much longer. This raises a concern about the quality of parts and workmanship. Initially Tom offered to check with their supplier, and then he declined to accept that the cause can be poor workmanship or defective part. He became visibly upset and declined to accept responsibility. He started to manipulate the situation and refused to investigate the issue further. He artificially created a situation to stop the repair and refused to provide his manager contacts His attitude was rude and unprofessional. I had a very poor experience and received service that was far below expectations, especially for the $180 I paid. I do not recommend this shop to anyone. They use bad quality parts with little to no warranty.

Excellent service and very helpful staff. Our older iPhone 8plus with its new battery is working…read morelike new !! Thank you Mobile Square !!

I bought a new Asus desktop as I needed to upgrade my processor for my business and figured I might…read moreas well upgrade everything my current desktop is pretty old. I found one on sale at Bestbuy. That was soon returned due to over heating issues with the tempered glass side panel. I got a bigger tower (no glass) thinking it would be better for air flow and I could add an extra fan if needed. The issues with Asus desktops is the software they put on it. Armory Crate and Asus software comes pre-installed, and takes up a ton of memory and is conflicting with windows 11 and the graphics card. The memory use is well over 65% with nothing running, just turning it on. And yes I'm tech savvy and have no background programs running that are not necessary for the computer to run. I have sent it back to Asus (under warranty) to take off their software and make the computer usable. To run any program like Photoshop or any games it just crashes, even surfing the net it crashes, there is not enough memory space to run anything. They ran a data scan and told me there is nothing wrong and shipped it back. Of course I sent it back saying the same thing as it's not an operational computer. Well that was 4 months ago. Now there is a clip broken where it holds the ram stick from Fedex throwing it around and they want me to pay $400 to fix it. Get F***ed! First that is not the issue, second there are 4 clips not being used that I will switch out myself if I ever get this unit back. After countless emails and phone calls to immigrants you can't understand, I still don't have a computer for my business and I'm out $1300. My 10yr old desktop out performs both Asus desktops I had by a milestone. The customer service is terrible, they say they will forward my complaints to the repair team and also said someone would call me with resolution. Asking for a manager leads to lies as apparently they are all managers or supervisors! That phone call or email has never happened. At this point I think I might need a lawyer. Lost revenue, lost money, lost time, and a ton of stress on top of it all. What a joke!

I had an issue with my ASUS Laptop which turned out to be a hardware problem that ASUS confirmed…read moreand replaced the network adapter. My experience with the service people was excellent. I explained my problem, they understood. They helped with expediting the service and got my laptop back before I was leaving the country. Narek and his associate were very professional and helpful. I will not hesitate going back to them if ever I need service.

Tech Hub has provided me with excellent service in repairing my computer. They are very prompt,…read morereliable and technical savvy with the service provided. Excellent customer service. I will buying a computer from them in the near future.

Great customer service and technical backing from Tech Hub. I purchased my laptop for Official use…read moreas an online Marketer and was always assisted with technical support when required. My laptop also was repaired free during the Guarantee period without any hesitations as per the agreement on the after sales proceedings. Ehsan's technical team is highly skilled and resourceful under any circumstance for customer service. I have no hesitation to highly recommend their service to anyone required. I wish Ehsan and his team all the best for their future endeavors in the Industry.

I find that Apple stores are a mixed bag in terms of service, helpfulness and efficiency. This one…read moreis no different. I came here in the past looking to swap out a phone battery. After a bunch of convo with about 4 different Genius bar reps, they couldn't figure out a solution and I kid you not, told me that I would have to buy a new phone which infuriated me (the first two guys even told me it was a fixable hardware issue). Absolutely brilliant staff training guys. On another occasion my mom's 1 yr old iPhone had battery malfunction due to recall and Apple had given out battery changes for free for a certain period of time. I went with her to the store and was casually looking at devices when she came to me and told me the rep was telling her they wouldn't honour the battery change. This of course successfully rage baited me and I ended up having an extended convo with the Genius bar individual (even pulling up Apple's own corporate email from customer service). Eventually he acquiesced and changed the battery out but I shudder to think that my mom would've been simply taken advantage of had I not been there to set him straight. However, I do have to applaud the efficiency of the store when it comes to picking up purchases. I pre-ordered Airpod Pro 3's and when I arrived for first day pickup, there was a stanchioned line for pickup orders outside the store. The line moved really quickly though and I was in and out of the store in like 10-15 min. Just make sure you have your QR pickup code ready for the Genius bar rep to scan. Store was packed when I arrived as well but it didn't seem to be an issue.

Apple in Markville always packed. Today went to shop and so confusing don't know which line to…read moreline up to trade my old phone and purchase a new But lucky a sales pointed me to the line and my sales rep who completed my transaction for trade in and purchase was very nice, but unfortunately their machine didn't take bank card only credit card today The set up table was good, always someone walking by to see if I need help to transfer my phone from old to new