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    5
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    11 years ago

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    Intercity Transit

    Intercity Transit

    2.8
    (19 reviews)
    23.2 mi

    This new stupid redesign is going to screw a lot of people.my bus takes 1 bus and 15 mins to get…read morewhere I need to go come the 3rd it will take an hour and two buses. West to go interstupid

    I am an ambulatory wheelchair user, and I'm so horribly embarrassed and ashamed when bus drivers…read morefight with me about securing my empty wheelchair. It folds up safely and stores with my caregiver, so people who can not get out of their wheelchairs can have the space. I'm trying to respect their disability. Passengers have shamed me, glared at me, and harassed me, all because they strapped my empty wheelchair when I've asked them not to. (They will even fight with me sometime and I either relent or get off cause I'm so mortified) It's so bad I have panic attacks every time it happens, now, and I never actually want to ride the buses I need to depend on to get around idk what to do tbh. I feel so embarrassed and ashamed of my disability as I deal with people regularly staring at me when I get out of my chair..... I've complained to them many times, and I hear it's policy. Yet you can fold and store walkers and strollers, but my EMPTY wheelchair has to be secured. It's honestly not different from a walker, IMO? I stopped sitting in my wheelchair on the bus because bus drivers were leaving other wheelchairs and strollers behind because of me. I can get up, I can walk short distances, and I do not need to sit in my chair on the bus so that other people can have that space. It all depends on what bus driver you have. Some of them respect my wishes; some of them flat-out don't, citing a policy I can't find on their website. EVEN THEN, they have a Reasonable Modification clause that allows them to modify policy if needed. I want them to see how this singles me out and makes me a target cause I have a disability different from the norm. I get enough from other people I don't need my transportation to make it worse, sometimes I'm flat out too scared to get on a bus because all this.... I just don't know what to do anymore, and I'm so fed up and discouraged. I can't tell you how many times I've complained and nothing happens, or I get conflicting stories. I'm just so tired; it shouldn't be this hard to have reliable transportation that respects my needs and those of other people with worse disabilities than mine, who need the space over me. We absolutely should not be strapping empty wheelchairs, and we absolutely should be strapping in strollers with children. Why is that not policy????

    Mason Transit Authority

    Mason Transit Authority

    3.0
    (6 reviews)
    37.0 mi

    We just moved to the area and called for information about public transportation. Vanessa was so…read morehelpful and informative. She quickly set us up with an account and set our reservation for the next day. Will keep you posted on the buses and ride. Just finished our Dial a ride with Patsy. She was right on time, friendly and respectful. This same attitude was evident on her bus. Everyone riding the bus clearly understood the environment and its expectations. Every rider entered the bus with a "good morning" and received the same from the other riders. It was obvious they all knew each other from their conversations. Sounded like a caring group of individuals. The men were quick to assist needy riders and were willing to stand and make their seats available.

    I wish I could give less than 1 star for the absolutely thoughtless experience that I have had this…read moremornin. The 8:00 route 1 to Belfair which is scheduled to continue on to Bremerton as the three was 5 minutes late picking me up (this is a regular occurrence for this particular schedule, I don't know why they don't just say that it leaves at 8:05) anyway, we were caught in backed-up traffic due to a pretty bad accident. while I was literally riding the bus, they decided that they just weren't going to continue on to Bremerton today & they didn't know or care about what I was supposed to do. the only answer they gave me was that there's another bus to Bremerton scheduled in two hours. it's thoughtless & unconscionable & abysmal customer care. i am now sitting here on a bench on the side of the road waiting for two hours because they can't get me where I'm going & can't get me back home & they don't care! their only response was "we don't control when there's an accident." as if they have no control over leaving a person with no recourse after they claimed that they would provide you a service & then decided to discontinue that service half-way through!

    Pierce Transit

    Pierce Transit

    2.2
    (26 reviews)
    38.5 mi

    My family and I have been using Pierce Transit for many years. We do appreciate the times that they…read morededicate in service. I love some of the cool shirts some drivers wear( those Hawaiian looking ones). When I first rode a Pierce transit bus, drivers were wearing vests and burgundy colors. Now they wear a nice blue color uniform! I have seen drivers come and go. When I first rode Pierce Transit drivers were very friendly and you get to know them well. Now fast forward in 2025, things are just so different. I do not know if the pandemic and crime has affected how our drivers interact with passengers. I am not sure. Today October 6 at around 8 this morning, my elderly husband took a trip and needed assistance with his destination. I understand drivers have a bit of duties other than driving. But passengers are paying customers and they should be very attentive to them especially the disabled and elderly ones. I have a problem with this. This morning was just too much for me. It only takes a second to direct a passenger to where they need to go. My husband called me and I can hear my husband ask for an assistance to his driver several times and he was not getting any response. I hung up and called the customer relations and I just felt let down. The man who called to respond to my complaint about my husband's experience was very curt and condescending. Frankly he could care less. You know I am hurt to give them so low stars but lately it has lost its shiny splendor of service. Do not get me wrong , there are still awesome drivers that make Pierce Transit shine. I acknowledge this and hope this review will encourage Pierce Transit to focus on all passengers from young , elderly , disabled and other. It is great that they offer free services to our youth and I adore even the mascot Boop! Yes I think that they can do this ! Apply it more in their training! It is a great company and I am confident that with hard work that Pierce Transit can be the way to go! I would love to give more stars but I am very disappointed at this time. I think crimes and possibly pure work burnout can be a factor . But it is never an excuse to ignore or mistreat elderly or disabled passengers. They are paying passengers too. I love Pierce Transit and I have to tell it like it is because they can do better!

    I couldnt be more thankful to the driver on bus 100. around 3:25-3:30 pm he saw me sprint after a…read morebus for 3-4 blocks in down town Tacoma at 2 different stops just nearly missing it both times. instead of just going on with his day he pulled to the side of the road and asked me if I wanted a ride to the t-dome to try and catch the bus. He let me on and as my hope faded he said it was still there. I ended up catching the bus because that man choose to pick me up on a day were things didn't go my way. I owe the world one for the kindness he showed me. Thank you.

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    Twin Transit - publictransport - Updated August 2026

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