Nobody loves spending the day at the car dealership. And I'm not the first one to say that, but Subaru Twin Falls made it that much more manageable. Jordan Woodling, Steven Henson, & Mikayla Hawley made sure of that. I won't go into the whole story of what brought us there but I will say that Jordan, Steven, & Mikayla were patient, kind, educated on what they were talking to us about and did what they could to make it work out for us. We left with exactly what we wanted at a price we were all comfortable with. I'm sure that every team member of Subaru TWF is just the same & each person will make sure you feel confident in what you're signing. read more

Updating to acknowledge that they refunded the cost of the rear wiper. I can forgive the original mistake, but not the rest of it. read more

Twin Falls Subaru - Incorrect 16" wiper stuck in notch of rear window - should have been a 14" - Car Dealers Near Me - Twin Falls, Idaho

UPDATE Twin Falls Subaru went above and beyond to make it right and made sure we were happy. They didn't just fix the mistake -- they made sure we walked away better off than we would have been. People are human, accidents happen -- what matters is how people own them when they do. They did right by us. We drove away in an objectively better vehicle and we will be back and will be sending everyone we know their way. Special thanks to Lizet, Brandon, JT, and Jaydon We found our dream vehicle, got approved, built a full deal with our trade-in, and showed up to sign -- only to find out it had already sold the DAY BEFORE we ever expressed interest in it. The GM apologized and we genuinely appreciate that -- but we have still not received a resolution. My advice to anyone shopping here: make sure the vehicle is actually sitting on that lot BEFORE they run your credit. I hope to update this review with a resolution soon. read more

Twin Falls Subaru - Car Dealers Near Me - Twin Falls, Idaho

These guys always take really good of us. Today we just had an oil change, but they threw a wheel rotation and a wash, too. Jon, aka Jonathan, was really personable and made our Ascent was buffed out. Thank you! read more

Worst car dealership experience I've ever had. First, I want to say that our salesman, Blake, was fantastic. He was professional, helpful, and this review is absolutely not about him. The problem was with the sales manager, Jayden. We were interested in purchasing a used Toyota Tundra, but during the test drive we noticed what felt like the beginning of a death wobble. We asked if their mechanic could inspect it, and the mechanic confirmed the alignment was off, causing significant tire wear. The tires needed to be replaced, and the truck needed an alignment. Jayden then drove the truck himself and came back telling us the wobble was "normal" because of the large, aggressive tires. That explanation directly contradicted what their own mechanic had told us. We simply said that, before we would even consider purchasing the truck, we wanted the tires replaced and the alignment corrected. His response was, "Well, I guess this isn't the truck for you," and he walked away. I've never felt so dismissed or disrespected as a potential customer. Instead of addressing a legitimate safety concern, we were essentially made to feel like we were being unreasonable. We walked away and will never do business there read more

The sales manager Jaden was extremely blunt and rude about a truck I was wanting to buy. We did a test drive on a tundra and above 60 mph it started to have a death wobble. I was still extremely interested and asked if they could add new tires and do an alignment and Jaden looked at me like I was stupid and didn't know what I talking about. All I asked was for some new tires considering they were extremely worn and in bad condition and he told me "then this isn't the truck for you" there was no interest in fixing the problem and basically called me a liar. Blake on the other hand, one of the sales associates was amazing and tried to help us. read more

Confused by all the negative reviews. We went up for the first time ever to this location. It's extremely nice inside. This was our first Subaru experience, and we will continue to take our business here when we purchase our next cars. We already looked online and knew what we wanted coming in. Our salesman was Marcelo. He was amazing. We got ourselves pre-approved before coming in to avoid the hassle of the credit garbage. The financing was super quick and easy. It didn't feel like we were getting taken advantage of. We bought ourselves a great car and got a low rate. We upgraded the tires to snow rated. Come here for your next ride! You won't be disappointed. We also saw loads of people coming in all day getting their cars serviced here as well. Seemed to be extremely quick and efficient. A great waiting area. Has a soda fountain, and a coffee/hot chocolate machine. My wife was impressed, as was I. read more

I'd think twice before leasing /getting a car from this dealership. They treat you like royalty during the buying process but customer service is seriously lacking after the fact. Also I'd advise against getting a Subaru SOLTERRA - there's a national parts back order so should something happen to your vehicle you will be waiting a longggggggg time for it to be repaired. My car has been in the repair shop for 3 months now. Dealership couldn't be more rude /cold. If I was the business owner I absolutely would've offered a loaner car or some sort of help. Nada. Larry H Miller in Boise helped me and I didn't even get a vehicle from them. So, I'd recommend going to Larry H Miller in Boise instead! They've been awesome to interact with. Update - it's like I'm speaking a different language to the people I've interacted at Twin Falls. I don't know how to spell things out any clearer. Everyone just wants to offload accountability onto someone else. I specifically stated that at this point was no longer for help with parts - the Caliber Collision that has my vehicle (N. Five Mile Road) ended up sourcing them from Toyota. I was looking for help with a loaner car or help recouping rental car costs which this dealership refused. Also, any empathy or understanding of the situation would've gone a long way. Losing the vehicle a month into the lease and paying for it and not having access to it for 3 months now blows. I thought maybe at this point they'll be able to help/ offer something - that's how you create raving fans /customer loyalty but you guys did not hence the review. Yes I've asked about an extension with my insurance but Progressive, per my policy, would only authorize covering a rental for 30 days (the max amount). A claim has been filed with Subaru customer service. And, Caliber Collision doesn't provide loaner cars which I feel like is something a car dealership should already know /be aware of. read more

I'm a happy customer. I live over 100 miles from the Twin Falls Subaru dealership and was unable to visit them and test drive the car I ultimately bought in-person (although I did drive another one at a different local dealership). Twin Falls Subaru not only had the best price on the Crosstrek I wanted, they were also the only one that had it in the color I wanted (Sun Blaze Pearl) and with the option package I wanted. And they were also able to deliver it to my home in Boise. Additionally, they also sent a representative to my home a week later to go over all the features and help set up some of the technology the car comes with. I was both grateful and impressed. Also, special shoutout to Automotive Anonymous, for their videos and referral to Twin Falls Subaru. read more

Twin Falls Subaru - 2025 Subaru Crosstrek Limited in Sun Blaze Pearl - Car Dealers Near Me - Twin Falls, Idaho

July 2024 My car took a nosedive and needed a new transmission. It was time to finance a new one.  Even without a warranty, Subaru took incredible care of me. They let me borrow something so I could make it back and forth to work. They shopped around with me. They were honest and upfront about what was good and what would suit me and what would not suit me. I cannot recommend working with JT enough. He will be there for you to answer every single grueling question that you have and greet you with patience and friendliness for each one. He is kind and genuinely there for the customer.  They take the time to get a feel for your lifestyle and what you're comfortable in, before showing you anything. You also get the freedom to browse around the lot and the site at your own will if that is your method of shopping around.  Every time I came in; they were gracious, kind, and accommodating. I came in a lot for the few weeks before I purchased my second Subaru Forester.  God knows I take forever deciding anything, but not once did anybody lose an ounce of patience in that.  Also, I never felt an ounce of pressure walking through the doors. They thoroughly paid attention to my needs and put me in something that they knew that I would like. I had to keep my payments pretty low, and they gave me the best deal I could get and helped out in ways they didn't need to. To top it off; they put me in something that I absolutely fell in love with.  They helped me out and guided me through the financing process and gave me a really incredible deal for a really incredible vehicle. I have never met a car dealership that can turn around a bummer of a summer in seconds.  Anytime I have come in there with my dog, they are equally as accommodating to him and he is very comfortable there.  Meredith went on several test drives with me. She sent me cars and we told dog stories, and she spent quite a few weeks with me helping me make the right decision. Paola was also a total sweetheart and test drove a few cars with me as well.  Finally when I found the right thing, they worked fast on the process and gave me the best possible deal. Jaydon got on it immediately and will pull every string that he can for you.  Painless, accommodating, affordable, and no pressure was given from every staff member I have ever dealt with there. This isn't just selling cars, this is an entire experience. I will continue to recommend Subaru to all of my family and friends after the experience that I had (again). read more

Twin Falls Subaru - My new kicks! - Car Dealers Near Me - Twin Falls, Idaho

Super nice people and great service. They fit us in during a stressful road trip moment and helped to get us back in the road. Thanks Twin Falls Subaru! read more

EDIT: How about NO! The cuss (let's just act like you don't talk like that, or have ever heard it said about your business before) is pretty warranted considering. This was an extremely easy fix. I came in trying to make it official and because I figured y'all would feel the same way. Had you actually done it, it would have left me a returning happy customer. Instead, your Tech decided to try and take me for a ride. To add, I see your reading comprehension skills are sub par (see initial review). This review did not warrant a response from you, as it's obvious you're just trying to put on a brave face for any potential viewers to make it seem like y'all actually cared. Just like first impressions, you had your chance and busted. Your poor excuse of "safety" is sad and played out. "IF", your Techs were actually good at their jobs and you actually cared, this would never have to have be a concern to you, ever. Instead, your focus was on the bottom line only, how to maximize labor & parts cost even for the simplest of fixes. So once again, had I been someone who was not mechanically inclined, I would have been suckered into a $1k+ fix. And TF Subaru would have cared less. So don't @ me with some BS about safety. So once again, thanks for nothing. And let's pretend this 1-star is actually a zero now! read more

My car was making an odd sound, I brought it in, Jordon got me taken care of right away. I even got a free oil change as part of the service, under warranty!! They are making sure we can properly diagnose the issue, to continue the warranty claim, which will save me THOUSANDS! read more

Part 2: Twin Falls Subaru came to my rescue, jumped in and got the title paperwork for my outback all figured out. Thank you JT for working on this. Thank you Tony for selling me a wonderful car at a great price. And thank you for checking up on everything. Keep selling those subaru's, we need a bunch of them here in snow country. Thank you Terri Potter Etna Wyoming read more

Well, we really do like the forester. But when we went to finalize the deal there was so much bank/dealer/bank/dealer back and forth. We dropped deposits and by the end, Mama felt intimidated. Not by our guy selling it to us but his super/ manager/viser. She glared mama down. But Mama is a super independent woman and just stared back at that bitch. high pressure tactics don't work here. F@(* her. The dealer made Mama uncomfortable. Twin Falls Subaru was good at the beginning but closer to the end of the deal, they just got more and more creepy. Mama wasn't comfortable, had second thoughts and they tried to pressure her into making a deal. We made the deal but they forced it. By hook or by crook they got us. read more

Thank you McKayla and Jakob. Fantastic Old School customer service. No pressure here. A great place to buy a dependable and moderately priced Automobile. Thank you to everyone. read more

81,000 stars! Mason and the rest of the service crew as well as entire staff at Subaru Twin Falls were extraordinary! they accommodated me right away even though i had to drive nearly 3hrs to get to them. i would strongly recommend visiting them for your service or sale needs! read more

Twin Falls Subaru - Car Dealers Near Me - Twin Falls, Idaho

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I have had 2 different Outbacks that I have brought to this dealership for service over the last 8 years. Employees and the quality of service has fluctuated greatly during that time period. In October of 2019 I received the best service at this location. Kudos to Dave Morrow the service advisor. I needed some clips for a wheel well cover, that were missing since a headlight was changed (not done at Subaru). The clips needed to be ordered, and I would not be back to Twin Falls before leaving on my trip. Dave delivered those clips to my work the next evening! Perfect. The waiting area at the dealership is comfortable, snacks and coffee are provided. I have had a loner car twice. It was really nice to drive the Crosstrek. Thanks everyone at Subaru of Twin Falls! read more

Twin Falls Subaru - 2010 Subaru Outback - Car Dealers Near Me - Twin Falls, Idaho

Over a month ago I took my wife's Outback in for a repair. It took twice as long due to the fact that the mechanic could don't get the steering well reattached correctly. Does not leave one with a lot of confidence. I got and paid my bill and drove the 90 miles back home. When I got home I saw that there was a list of recommended repairs attached to the bill. The service manager never went over these with me. It was horribly photocopied and several of the pages were absolutely unreadable. According to what I could gather from the pages the unreadable pages contained repairs they felt were critical to the safety of the vehicle. I have called 4 times in the last month and have asked for legible copies to be emailed to me. All I ever get is lip service and a promise the information would be sent. Here I sit still with no information. You can be assured that Twin Falls Subaru have lost my wife and me as clients. read more

Last week They took my Subaru in to replace the airbag under recall. When they where finished the service manager ( Michael )called to say it was done. He then said his tech had determined that the brake routers where all scored and the pads worn and all needed to be replaced. This did not sound right as 10,000 miles earlier I had replaced the rear rotors and pads as one of the pads had lost its friction material and ruined that rotor. I replaced both rear rotors and pads. The non damaged pads showed excellent material remaining. I replaced the rear rotors and pads to keep them all even on that axle. At that time there was about 70,000 miles on my Subaru. 80,000 now. I brought the car to my shop and inspected it. NONE of the lug nuts showed they had been removed recently. And a wheel has to be removed to measure pad wear. I removed the front wheels and pads. The rotors where in excellent shape and the pads had at least .2 inches of material left. Minimum by my shop manual is .0625 inches so I still had at least 3 times the minimum. I measured the rotor thickness and there where also okay. Very disappointed that some one at this shop lied to me to get me ( a senior citizen ) to authorize a complete unneeded brake job. And if they did get authorization would they have then decide the calipers also needed to be replaced? Driving up the coast even more? Lucky for me I have been working on my own vehicles for most of my 70 years and have the tools to do work. Some one with out that knowledge and capability would have been out of a lot of money. While I had the front brake pads out I replaced them early as I had already done the work. $50 for a new set of pads and I could easily have gone another 20,000 miles. I do not run my own repair shop. I have farmed and been in agriculture most of my life and did a lot of my own mechanical work. Beware. Some one at this dealer will lie to you to get more work/your money. Run away fast. In my opinion PS. I can not see anything wrong with the air bag replacement. I just hope it was replaced. read more

Twin Falls Subaru - Straight edge on a rotor showing there is no ridges/scoring. very serviceable. Just normal rusting on the non working surfaces. - Car Dealers Near Me - Twin Falls, Idaho

Unfortunately I have to give a 1 star. I found a couple of cars I wanted to look at. I called and made an appointment with a salesman. I showed up on time. He was nowhere to be found. Another employee tried calling him, no answer. I left my name and number again. Never got a call back. So..instead of buying a used car I found another dealership and bought a brand new car. read more

They did alright work got a oil change and it was a pretty fair price to charge very friendly

Had to have the Subaru repaired while on an out of state trip. My service writer, Mason, is a very ice man. Friendly and helpful. The price of the somewhat serious repairs was very reasonable. These are good people with which to deal read more

Amber Prine helped me w my purchase and was awesome amazing so nice and patient! Loved the deal! All the hunting I did all over the valley, when I finally chose she was so great! Thanks bunches! read more

Twin Falls Subaru - New ride - Car Dealers Near Me - Twin Falls, Idaho

I had bought a 2022 Subaru Legacy XT, in January, with 4 miles on it. I have the Gold Plus warranty. We live in Nevada, Twin falls had my car for a week before I go to see my car for the first time and pick it up, the auto start was not put on, and cd player was not installed, nor the rain guards. We received a loaner for that incident and was able to go back to NV with the loaner. The car has 18,000 miles and the AC condenser went out on a. Road trip to Illinois. The Subaru in IL wouldn't have been able to get the part by the time we left. So we called Twin Falls Subaru to get an appointment, order the part and have a loaner set up for when we got into Twin Falls. Mind you it was 4 hours out of our way to come up here to drop off the car. When we arrived they told us they had no loaners (mind you we had called on Thursday, and it's Monday) and they were not allowed to let loaners travel across the state lines. The customer service was horrible, they refuse to accommodate for the mistakes their employees had made and for making us drive 4 hours out of the way with no way to get home. Overall very upset and wouldn't suggest Twin falls. read more

Wish I could give zero stars, I found the perfect car for me on their website in 2/8, called them and spoke with Sabrina she said she would text me all the info, on 2/9 I told her I was ready to put the deposit down, no reply no answer, 2/10 no reply, no answer, 2/11 no one was available to help waited all day for a call Vado, 2/12 finally Sabrina responded and told me to fill out a credit app, I did so, a hard credit check was done, 2/13 didn't hear from anyone, 2/14 I called spoke to Taylor who promised me he would have a meeting with the GM and Sales manger, I have stage 4 breast cancer and my car was stolen and Taylor said they'd love to help me. 2/15 no contact, 2/16 they called to tell me the car I wanted was sold to someone else, I said but I asked to put a deposit down, I told Sabrina that, I requested to speak to the GM, they were to busy to get in the phone and workout call me back .... It's been 4 hours and no call. Now I'm without a car, a clue about what's going on and a ding in my credit for nothing. Do not go here read more

We went about 8 weeks ago to Twin Falls Subaru in search of another family car this time for my brother who was a first time car buyer. From other reviews I read Amber was the one to talk to. I can 100% agree that Amber was the best. She's able to assist you from start to finish and she's so knowledgeable, respectful and she truly listens to what you need as a consumer. We were searching for a 2022 Ascent 7 seater and we put our deposit on a 8 seater car that was going to show up at the end of June. We were a little bummed about the seating and because we were going on a family road trip and my brother wanted to use his new car but it was no big deal. We were happy to be able to get A car. We were set to leave on June 5th for our trip. On June 1st we got a call and they had another Subaru Ascent available for us because some one backed out of it and it was the same color and it was the 7 seater my brother originally wanted so we went there that evening and signed the papers and we were overjoyed. About a week after getting the car Amber called and checked up on us to see how everything was going. I was taken by surprise because the fact that she cares enough to call just warmed my heart it was truly one of the best experiences we have ever had buying a car. Subaru keep Amber around she is truly a great asset to your company. read more

Twin Falls Subaru - Our car in Keystone, ND - Car Dealers Near Me - Twin Falls, Idaho

Kind of piggy-backing off of my younger brother's post, this Subaru dealer has a lot of improvement to make. I've had years of experience dealing with them and I try my best to give people the benefit of the doubt. However, at this point it's pretty clear this isn't a situation that deserves that. A couple weeks prior to my brother's experience, I went in for them to troubleshoot what was wrong with my driver's side headlight. Not only did they not come up with a solution but they charged me nearly $200 for a battery cover and a new bulb (there was a brand new one in it when I showed up). This isn't the first time I've been charged an arm & a leg for pretty much nothing. I've been to several Subaru dealers in Utah and Idaho, and I would highly suggest avoiding this one if you can. Personally, I feel like they're super eager to upcharge everything and I can't help but get the feeling they just want to make quick cash. Don't be like me and think to yourself, "well I guess they're OK" and then years down the road you end up hating yourself for giving them so many chances. read more

Overpriced, if you want to pay full bore MSR shop here. It' no wonder they have such a large inventory. Other Subaru dealers in Idaho have very few/none Subarus that we were looking for, perhaps because they are willing to negotiate. read more

I want to say thank you to J.T. and his team for great service. They got me in and out. I told them I was in a rush since I not from the area visiting family. They did everything right found a bukb that was out and replaced along with oil change and some filters. Thanks again. read more

"Not a manufacturer defect " so they won't honor the thousand something dollars I spent on an extended warranty. Plus a list of what I didn't do right with my car. Over revving..it's a WRX it's supposed to go somewhat fast if not where's the rev limiter ? ...ok wasn't on exactly on mark with oil changes, maybe 1000 over or around, nonetheless they were done and said I had a "tuning" to my car for modifications. Yet this list of things won't be shown to me or the dealer like it's top secret. Kind of fishy. I wouldn't even know where to take my car for that so called tuning and I'm the only owner so nobody else did it prior . Then I won't even be told what made my car engine seize at 38,000 miles because Subaru of America sends their own professional out to inspect. Not to mention being left on the side of the freeway for 5.5 hours in 20degree weather in a broken car, no heat with my 6 yo kid in the middle of nowhere. With a tow truck "on the way" that I ended up having to arrange myself after roadside assistance failed me. Subaru has been a failure to me and they don't care because "it's not a manufacturer defect " just ask the engineer. Twin falls Subaru may not have been the issue but that's where the car was purchased so here it is **UPDATE-** Still don't know why my car failed. Insinuating it's my fault though. Now because I chose not to have my car fixed here, I don't have an extra $8000 for a new engine .... I have to pick up my car (thats engine is in boxes) within 24 hours or I get storage fees of $50 a day. I live 2.5 hours away and have a job so this is just wonderful news. Not sure where ethics and morals got lost along the way with the Subaru company but happy new year to me right . read more

I purchased a 2018 GMC Terrain the end of 2022. It was my fault for not noticing the tires needed to be replaced and then having to buy new ones just a couple of months into having the vehicle in order to safely transport my kids. I had split my down payment and they kept the spare key as a good faith holding. I brought in the remainder of my down payment the same week that I purchased the vehicle and they had lost my spare key. I had to come back multiple times in attempt to have them get a new one made and it took multiple calls and emails to even get a response to the matter. 2 weeks into having the car I found out I was pregnant which took us from 3 to 4 kids and I was in need of something larger. I had called Subaru and the man I spoke with was extremely rude and pretty much told me they couldn't honor trading it back for something else or buying it back. There was nothing that I could do. I have since been told he is no longer in the same position as well as our salesman. It has taken me a long time to write this review but I am still struggling to trade this vehicle in for a car that fits our family and constantly reminded of the horrid experience I had. Needless to say I won't even look at a vehicle someone sends me that is being sold by Subaru in Twin Falls, nor will I send anyone there. read more

Worst service we have ever had when dealing with an official car dealership. We purchased a brand new car from this lot, had issues with receiving some of the packaged items that we requested with the car. Have been told "too bad sorry" by the service department on MULTIPLE issues. They still have not added Starlink membership to the car despite purchasing it with the car. Our car would be a 10/10 if we DID NOT have to deal with this dealership. This car is brand new, off the lot, and we have had more issues that have stemmed from service department and the dealer's ignorance and inability to assist their customers. Go buy a Subaru from another dealer, because I can not recommend Twin Falls. read more

Best service department by far, came in for my 30k major service and was greeted promptly by staff who also provided me a loaner car during the service. JT the service manager happened to walk by and treated me and my Girl who was with me like family. Highly recommend JT AND THE STAFF AWESOME SERVICE! read more

They moved their location to Poleline, with signage on Poleline. Well guess what there is not an entry on Poleline. I had to make a uturn on Poleline and take the next left turn. I had to drive thru an industrial complex to reach the dealership. No signage there either. I was greeted by a woman who got into my car that said she knew nothing about Subaru's, thus she didn't know how to turn the voice back on my navigation system. Note she wasn't wearing a mask. I brought my vehicle into the old dealership for a recall that had to do with the audio system. My voice navigation stopped working after the recall patch, which I hoped they could fix on this service appt. But NO, I had to schedule another appt. to address this. Oh joy, oh rapture. Further, there is no exit signage to get out of the dealership, and I had to navigate unsuccessful exit points to get out of there. Not a happy camper for a first time Subaru owner. read more

So 3 stars is A-OK. This is up from my one star because the GM of the company called me and made things right. The General Manager, Ms. Howard called me personally and resolved our issue. She fired the Sales Manager. She is also refunding money that was not part of our signed deal. So initially I said, I do not trust. I have changed that, as I firmly believe now that Ms. Howard runs a tight ship and if any of her employees do not provide the best customer service they are gone. This is long story, but I can back up everything with copies of my paperwork. Send me email and I can provide copies of the agreed on price and show you the details. The Sales Manager (Dusty, who no longer works there) extorted me for $600, he tried to get me for $1900 but ended up getting only $600 more out of me. In short we had a deal with a deposit. I was Buying my wife her first NEW car. She so excited. When we drove down from Boise to the dealer. Dusty, the Sales Manager, said they were not going to honor the deal and I was to pay $1900 more. They made a mistake on the quoted price. There is NO way they could sell the car at the agreed on price. They would loose $1900. Huge argument. Wife, very upset, embarrassed as lots of yelling in the show room. Dusty does the typical car thing. Its going to be $1900 more. More arguing. Let me go check on it. Then he comes back, and said that I have to pay only $1200 more then agreed on price, and that there was nothing more that they could do. This would be the bottom line. And they are loosing money. More yelling for 3 hours! Then it was I would have to pay $800 more. The whole tiny show room was involved int the argument. Everyone could hear. But Sales Manager Dusty, obviously did not care. Then Dusty, left again and came back later and said I have to pay $600 more. Dusty handed my wife a plastic water bottle to make up for it I guess. We must have looked like we were poor to get a 50 cent gift for wrecking our day. So much for the lowest price offered hours earlier. We went from 1900, to 1200 to 800 to now 600 more. I kept arguing for my original deal. But after 4 hours Dusty prevailed and he wore us down. Sales Manager, Dusty is a complete untrustworthy, long time car dealer. Not to fall outside the YELP policy, but there is a term of "snake in the grass". Even the sales person I made deal with, agreed with me that we had a deal at the price I was arguing for. Their own employee, Angelo, said I was right. (more on him later) Dusty took him into back room to get him out of there. I did check later and Angelo still has his job. Angelo was very honest when he said he agreed with me on the price. He had made with a different sales manager, so I was told. That sales manager was not employed anymore I was told. We had an agreement and documented signed paperwork with a deposit. While the sales manager, Dusty badgered my wife and I for hours. This is why people do not like car salesman. Look at my yelp scores... I give way more 5 stars then 1 stars. Yet, in the end, Subaru got the extra $600 bucks out of me. They knew we drove from Boise and knew my wife wanted this car. Dusty wore us down after hours of confrontational argument. Finance manager, Ryan, later apologized stating the GM would call me. Because we spent 4 hour there instead of the 1 hour to pick up our new car we missed are initial Lunch reservation at the Elevation Restaurant. (see my Review) And the day was not fun like it should have been in buying a new car and going to a very nice restaurant to celebrate. It was not a positive experience. So today or about 4 weeks later I got a call from Ms. Howard the GM. She has been busy investigating this complaint. She fired the Sales Manger Dusty. And to our surprise and thankfulness she is refunding the $600 dollars more that we ended up paying. WOW! We are very pleased. She is honoring the original agreement that I had with Angelo. Yes our lunch was wrecked and our experience of buying a new car was wrecked. But in the end Ms. Howard apologized and told us she was sorry we were treated that way. I believe her when she says she does not run a business this way. She backed that up with a refund and firing an employee who is not thinking about customer service. For Angelo, if you use this dealership ask for him. I can vouch for his honesty. He is the guy you want to sell you a car. Would I buy another car from this dealership. Yes I would as long as Angelo is doing the deal and as long as Ms. Howard is the GM. Subaru should take note of the fine employees they have with Ms. Howard and Angelo. read more

I'm going to try to keep this long story short. I live in Phoenix, AZ. I have had trouble with the Subaru Service in my last few visits (cracking my windshield, etc.) so I tried an independent mechanic. I spent over $2,000 getting my car up to 65K maintenance and ready for a long-distance trip to Washington state. We made it to a truck stop outside of Twin Falls before the car started making a concerning noise and we stopped. We were within 10 miles of the Subaru in Twin Falls (thank you universe) so we got our car towed but because of COVID safety, my partner, my dog, and I were unable to catch a ride with the tow truck to the dealership. I called Twin Falls Subaru right when they opened and told them my situation and they sent someone out to pick us up and bring us to the dealership(10/10)! After about an hour of looking at the car, they found that the axels that I had replaced last week were already seeping and my transmission needed to be replaced (0/10). The transmission was under warranty still but Twin Falls Subaru replaced my axels for free as a good deed since I had previously had most of my services done at the Subaru dealership here in AZ and was a loyal customer (1000/10)! It was going to take a few days for the new transmission to arrive so they gave us a lender car (the newest version of my car- smart on their part, I'm now considering a trade-in) (1000/10)! Jordan was the team member of Twin Falls Subaru that took care of us. Hundreds of miles from home with hundreds of miles still to go, Twin Falls Subaru saved our trip and my car. I still refuse to go to the Subaru dealership in Phoenix but will drive further for another location in-state. I will no longer take my car anywhere else. I cannot thank Twin Falls Subaru and Jordan enough. Thank you thank you thank you! If you're a believer in karma, get ready for the comeback. read more

On vacation traveling back home to Chicago from Seattle... literally just had a point inspection and oil change 3 days before at Subaru dealer in Tacoma and no problems mentioned at all... 100 miles before Twin Falls I noticed small smoke under hood, got a hotel after noticed a transmission fluid leak that was burning on the undercarriage. Twin Falls Subaru was able to get me in and take care of the problem ASAP. I highly appreciate the service delivered and care for traveling guests. Highly recommend in the Twin Falls area. Good people, great service. read more

I feel that Subaru of Twin Falls took advantage of me by misrepresenting the code-etching theft deterrent. It was my mistake to allow it to remain on the sales form, but Marcus misrepresented it as mandatory. Marcus further misrepresented its value by saying it would result in an insurance discount, which is not true. Subaru of America works hard to build a brand of trust and reliability, and it is unfortunate that their Twin Falls dealership undermines that brand with sneaky tricks and outright lies. read more

On a multi-state road trip the check oil light comes on in my Subaru. Fortunately these guys were right off the interstate and I brought the car in just before closing, fearing the worst. They checked the oil and said I was a little low but running long and hard can burn extra oil that I wouldn't otherwise in more sedate driving. They checked the service bulletins and it turns out the car had a firmware update the dealer back home neglected to install. A transitory low oil reading leaves the light on and the update requires a sustained low level to keep the light on. False alarm. The service fee was handled as a warranty repair. Fast and professional and very friendly. Couldn't ask for more. I'd make them my shop if I lived here. Top notch. read more