Still having Def issue on my truck so I took it to Rob's team for an oil change and a review of the…read moreDef issue. They changed the oil, reset / relearned the Def system and turned off a warning message my dealership in Hayden wouldn't help me with. Dave was super helpful! Love these guys!

I bought a 2023 Yukon Denali from Rob Green this week and it was the worst auto purchase experience…read moreI have ever encountered. I purchased the SUV for $86,452 online. I live in MT and have purchased all of my vehicles out of state for the past 8-10 years with no major hiccups. I called before I arrived to make sure all was in order. The saleswoman told me the car was ready for me. When I saw the Denali it was nicely washed on the outside, but the inside was filthy. Had not been cleaned. Also all of accessories that were stored in the rear cargo area were missing. Never did get them from the dealership. I will say though the paper signing went very smoothly. As I was leaving the lot I noticed that the gas tank was completely empty and showed only 37 miles left. They had to fill it up for me. Said they had forgot. I left the lot and half way home I attempted to wash the front window only to see the red notice on the the instrument panel say to add wash fluid. Unbelievable!!! I had to stop and purchase a gallon. Then when I arrived back in MT I discovered that the saleswoman had given me the wrong spare key. She said the next day that they found the correct one and would send it to me. Honestly folks you can't make this up. Very sloppy and those responsible really dropped the ball. Their numerous apologies met deaf ears. I guess when Rob Green says when you buy their vehicle "as is" they really mean it!!!!!! Needless to say I am done with this GMC dealership for my future purchases of GMC trucks and SUVs. I am responding to the generic response from the sales manager. I did finally receive the spare key and mailed back the wrong key. What about sending me all of the missing accessories from the rear cargo area. Also the operating and maintenance manuals were not in the glove compartment. I am sure that I will just get another generic response. So much for treating customers properly!!!!

My experience is limited to the used car sales department, and specifically with Alek. I was…read moreinterested in purchasing a vehicle remotely and from the start Alek was very responsive, without any pressure to purchase, and very accommodating to my requests. He even downloaded a specific app to his phone so that I could see the car remotely via video. I wouldn't hesitate to work with Alek again!

Once again Middlekauff has exceeded in failing. Years ago I purchased a car from the Ford…read moredealership, which was a terrible experience. After purchasing a Honda elsewhere I thought I would give their service department a chance. Of course the greed of the business outweighed the desire to build loyalty and provide a great customer experience. The car was taken on for an oil change and then they promptly proceeded to try and upsell, which is fine to an extent. However, they stated an air filter was needed which I agreed upon. The filter cost $37 the labor install was $39. Are they not already under the hood working? $39 for a job that probably took all of five minutes. I must be in the wrong profession. But this will definitely be the last time I ever use or refer anyone to any Middlekauff dealership.

Pleasant experience. Found my truck here by doing a nationwide search. Came to an agreement on…read morepricing over the phone with Jordyn. He was great! Flew in, Jordyn picked me up at the airport. We drove to the dealership, signed the papers and I was on the road headed home in a reasonable time. Only fail on the part of the dealership in my opinion was that they wouldn't fill the tank. It was on empty and they would only put in 15 gallons in (about half tank). Not even about the money, but just the principle. I had traveled a long ways to do business with them and had an 8.5 hour drive home and Jordyn's supervisor wouldn't let him fill the tank... although Jordyn tried. He got his supervisor to agree to a half tank. Like I said... this isn't about $60 in fuel. Its principle. Sell your vehicles with a full tank of fuel. Simply putting this here because It's the little things that make customers feel appreciated. The extra things are what it takes to get five stars. Overall, they were great to work with and Jordyn was awesome! Not sure I will be a return customer simply due to distance but if I were closer I would be a return customer.

What a joke of a dealership had multiple bad experiences here and when I told them how I feel they…read morewould not work on my car service depot is rude and don't listen to customer pls save your money and buy else were they only service car they sell !!!

Worked with Samuel through text messaging. Sam was very conscientious with my questions and very…read moreforth coming with my requests. Not at all pushy. Samuel was out of town the day I went down to test drive the truck. His manager was there and again was very kind and not pushy. After the test drive we negotiated a price and wrote up the paperwork. Even had it delivered to me 90 miles away. Would absolutely do business here again.

BUYER BEWARE OF RUBY MOUNTAIN MOTORS!!!!!!!!!!!!!!!!!!!!! On…read more08/26/2024 I went to Ruby Mountain Motors in Twin Falls to look at a 2005 Hummer H2 SUT they had for sale. Upon arrival I met with a sales person Michael. Michael showed me the vehicle and advised me that they just got this vehicle in from an elderly couple so its well taken care of. Michael advised me that the only thing wrong with the vehicle was the A/C needed to be fixed but it was nothing major and that's the only thing wrong with the vehicle. I test drove the vehicle and liked it and Michael and I went inside to talk about me purchasing it. While inside Michael told me that the A/C would be fixed ASAP and I then asked Michael if this problem with the A/C is an ongoing issue that they have had with this vehicle and Michael advised me no that it just went out and that's the only thing wrong with the vehicle. Michael advised me to bring the vehicle back on Monday and they would fix the A/C and provide me with a loaner vehicle in the meantime. Onnce at home I found that there was quite a few issues with the vehicle that I was not made aware of by Michael. I then texted Michael and told him about all the other problems with the vehicle: 4x4 selection modes, T/C 2, brights on headlights, fog lights, passenger door interior light, sprayer for windshield wiper fluid, rear electric locks all did not work. Michael was also informed that the screws for the plastic trim around the radio were stripped out and would not be able to change out the radio, and that the sunroof does not work and that it appears someone caulked around the edge of the sunroof on top and that the trailer brake controller was not even wired to anything. Michael texted me back and stated sorry about that and he would have someone take a look at all of this when I brought it in to have the A/C fixed. On 09/06/24 I was informed by Michael that my vehicle was fixed and ready to be picked up. I asked Michael what all work was done to it and I was informed he did not know that he just seen it back at the lot. I advised Michael that I would come Monday after he speaks to his boss so if anything else needed to be fixed I wasn't making more trips back and forth. Michael advised me that THAT'S NOT HOW THIS IS GOING TO WORK that he wanted his truck back today a Sunday!! Michael then advised me that he spoke to his boss and that I was to bring the loaner vehicle back by tomorrow afternoon, and that all they are obligated to fix on my vehicle was the A/C and that they did me A HUGE FAVOR by giving me a loaner to drive and that I am keeping their truck without permission. I was later contacted via phone by the GENRAL MANAGER GREG who called and stated that he understands we have an issue. Greg immediately began to cuss at me using the F word numerous times. Greg also advised me that I ruined his F****** Sunday of watching football with all of this and that they are tired of dumping money into this vehicle to fix it. I later began to look into the vehicles history and paid $45 for a Carfax report. I then discovered that the vehicle had 27 service history reports. It appears from the Carfax the vehicle started having electrical problems starting in 2010. I discovered the other problems that the milage on the vehicle was around 133,000 but only around 86 engine hours which did not add up. Based on the Carfax it appears RUBY MOUNTAIN MOTORS purchased this vehicle sometime around 05/30/24. Ruby Mountain Motors then brought the car to The Car Store in Twin Falls for problems with the engine/ powertrain computer module, and the A/C system. The vehicle was brought in again to the same store AGAIN for the A/C system not working again, and was brought in THIRD time for the same reason. All to which RUBY MOUNTAIN MOTORS never advised me of before purchase and was blatantly untruthful when I asked about the A/C or other problems the vehicle ever had previously. Since my purchase of the vehicle I have had electrical problems (heated seats don't work, A/C display doesn't work, the rear driver side window will not roll up or down and stays down, radio does not work) I have spent money trying to fix the problems.

I want to update the review. Tyler in Service ended up taking great care of us in the end & making…read morethings right. Truck looked great when we picked it up. I am not one that likes to leave less than a 5* review, but when it is due...I am the first one to be honest about our service we receive. The communication in a couple different departments has definitely been less than satisfactory. When we are told someone is going to do something, this is what we expect in return...phone calls, paperwork. It is very frustrating on our end to deal with this sort of customer service after buying our brand new truck here.

When I stopped by Rob Green Hyundai to meet their service team I was greeted by a salesman named…read moreCorbin who simply has the most wonderful positive energy and he walked me to the service drive where the team was also very kind and welcoming! Huge kudos to Rob Green Hyundai for a fantastic atmosphere of hospitality! Definitely recommend!

The sign out front says "Sold as is". That's a fact! We did not notice there was no spare tire…read more Sold as is. We did not try and play the broken radio. Sold as is. U better make a list of 100 things to double check before buying here. Seriously. Thanks a lot Angel.

They sell lemons and don't fix or inspect their cars before putting them on the lot. Then they come…read moreup with cop out excuses when you call them on their bs. Very dishonest and negligent. Also very unprofessional. Don't go here or you'll regret it

They are a scam .... They were wired money for a vehicle and disappeared…read more Another Facebook Marketplace issue. Be careful with online ads !!!

I just wanted to give a quick 5-star recommendation to Mountain West Auto. This a big-hearted…read moredealership with small-town values. Honesty & integrity are obviously the way they do business. I have a somewhat crazy story...I do not live in Idaho but I actually live in California...but was visiting my son in Utah and just happened to find an add for a truck at Mountain West Autos. I decided to make a 3-hour drive to this Twin Falls dealership...it was absolutely worth my time! I met with the manager Greg and the owner Todd...they treated me like family. They are both very helpful, courteous, and kind...and absolutely no-pressure to buy. They really did care about what was best for me and my wife. I walked away feeling completely satisfied and excited about the truck that I purchased from them...they gave me wonderful deal. Thanks Mountain West Auto...you have restored my faith in car dealerships...I will definitely drive any distance to come buy from you again! Tomorrow we will be driving my new truck on our first road trip...back to our home in California. I highly recommend you check this place out! Todd & Amy Smith

Goode Mazda is Awesome!! Ted was the best, we worked out the details over phone and text.. We…read moreshowed up and the finance guy, Geoff had told us the payment changed, HE GOT IT LOWER!! Awesome experience and absolutely great group of guys there. Best experience buying a car and I've bought about 15 new cars so far.. I would highly recommend them, Mazda store is the best, we drove there from Boise and the dealers here are shit....

Apparently when a dealer offers a dealer warranty on a used vehicle, do not purchase an extended…read morewarranty as they will not honor their 100% coverage dealer warranty. They are saying that they have tried to communicate and offer solutions, but this is the farthest from the truth. I have documentation, text messages, and phone calls where I am all being told different things. The one thing I am consistently told is that the GM will call me back - yet never does. I have been attempting all avenues of resolution as it has been almost two months (my truck was towed to the dealer on 12/15) and there has been none from the dealership. The truck was supposed to be repaired under the dealer warranty per the conversation the finance manager said he had with the GM on 12/26 @10:03AM and here we are in February with no communication and no repairs. I am wanting to reach a resolution and keep trying different avenues to do this. I would like for the dealership to honor what they have stated, but I also want and need my vehicle back in good working order and condition. Received this from them on the BBB complaint, after I have been working with the GM and am awaiting the return of my truck "MESSAGE FROM THE BUSINESS: There is nothing else to day; said it all in our response. This customer is unreasonable and nothing we day or do will satisfy them! " so what is really going on here?

Needed a truck part. Joel got me one on the way very quickly. The price was petty good too. Super…read morehelpful friendly staff.