We have been going to the Outer Banks since the 1970s. In 2018 we had no oven in a house in Four Seasons that sleeps 12. Twiddy, as per number 5 in their lease, (was made aware of this issue in writing (twice) once by owner and once by tenant) was to refund all of the tenant money. They offered a mere $500 when over $5000 was paid. Twiddy also wanted us to sign a "release" if we accepted the $500. I have been vacationing in the Outer Banks for well over 35 years, and I will never ever use Twiddy again. They talk a good game, but do nothing at all to help. We had to eat every night and Twiddy couldn't have cared less. USE ANOTHER REALTOR read more

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I have been renting with Twiddy since the early 90's with family and then with my own family. We have spent tens of thousands of dollars through this company. Honestly, they have been great up until my last stay. We had a massive issue with COCKROACHES, dirty (no, filthy) house keeping conditions and a house that was in total disrepair. Went to Twiddy to complain/ask for a solution Wednesday (they were closed Monday for the holiday). At that point we just couldn't take it anymore. I wanted my money back. Instead, I was told to make a complaint when we were done with our trip. I was offered for them to pay me back for roach spray or traps (goody). I sent numerous complaint emails and many emails documenting images of the unkept house along with images of the MANY cockroaches that were inside the home. I was told to wait 4-6 weeks for resolution. Then after my many emails, I was also told I could get an insulting $150 back (we paid $3800) but I had to send my email. What kind of nonsense is this? I had to stay in a roach motel with leaking pipes, water damage, dirty kitchen and broken amenities. Is wanting your money back such a crime? And to wait for 4-6 weeks for resolution?? All Twiddy was hoping for is that I would forget how bad my stay was over the "resolution time" and then be less angry and go away. Well-I'm not going away. And now-I feel I should share with others how my stay was and how little Twiddy will do to refund your money. Twiddy shame on you. You should not allow homeowners to rent home you know have issues. Where are your standards??? And further more-when issues arise that are beyond "normal"-you should take care of your customer. Spinning wheels, taking exorbitant time to resolve things and offering a measly $150 dollars (after requiring I send my email-you all had my email as you were emailing me???)...is totally uncalled for, unprofessional and terrible customer service. I am still waiting for resolution. And by resolution-I mean my money back. read more

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Would not rent from Twiddy ever again. Truly dishonest that they would refuse (after MANY attempts at calling their office and checking in) to post my negative review of the rental called "Moonstruck." If they aren't posting negative reviews (and only the positive ones), then what's the point of trusting the reviews on their website anyway? Read on for my experience... I rented Moonlight in Sept. 2020. The home had many issues, which I called in to report on the third day of my vacation, including, but not limited to, an unending number of bugs in the basement crawling all over the place (possibly millipedes, have photo evidence), mattress pad in the only bedroom with the king bed (which we were originally excited to use) was soiled/dirty, sand on various floors of the house (especially certain bedrooms on the second to bottom level), pool had bugs floating in it from Day One, and the carpet was dirty, particularly on the stairs. I complained to Twiddy on Day Three of the rental as I stated and was forced to vacate, since in the middle of COVID we were not in the position to allow people to come into the home while we were there to attempt to clean these issues away (as Twiddy tried to suggest). When my rental week was up, I got an auto-email from Twiddy asking me to review my stay. I wrote an honest review, stating much of what I just did in this complaint, and waited for Twiddy to post it. I called many times over the next couple of months and Twiddy repeatedly told me that they were running behind on posting reviews and would post my review shortly. I recently checked the Twiddy page, and it looks like the company caught up with reviews, posting reviews as recently as November 14, 2020, but they never posted my review. All of the reviews posted were positive ones but my negative one was withheld. I find this practice incredibly dishonest and called up Twiddy to let them know that. The company did not offer any remedy, either for the inconvenience of the dirty home or the fact that they neglected to post my review. This is incredibly dishonest and I will not be renting from them again, for both the fact that the home we rented had many issues to begin with, and the fact that they apparently refuse to post negative reviews on their website. read more

We vacationed in Bleu Dolphin in June 2023. Our family has been coming to Duck for over 30 years and we have never experienced what we did this year. Upon arrival, it was clear that the home had not been cleaned well. There were wet and dirty towels left in one of the bathtubs, one of the master bedroom had dirty sheets with blood spots, the kitchen needed to be cleaned by us (we wiped down everything - the coffee pot was filthy), and the home in general was in need of care. One of the sliding door screens was broken and not even attached to the door. We spent the week calling Twiddy for various repairs: the hot tub, elevator, cleaning issues, the wireless wasn't working, and one day a repairman came to test a "black substance" under the kitchen sink. We asked if it was mold and he replied "well, we don't call it that until it tests positive for mold." We had no idea a repairman had even been called for this. However, the worst part came as we were driving home. A few hours after checkout we received a phone call from Twiddy saying that one of the bedrooms in the home had tested positive for bedbugs. WHAT?!? Fourteen of us shared the home, and we all nearly lost our minds. We had so many questions - why was the home tested after our departure, was it truly limited to one room, and was Twiddy aware of a problem prior to us checking in? We were then told that the home went under new ownership in December 2022 and we were the first renters in the home; the owners had been using it prior to June. Apparently Twiddy requires that all new homes to the company are tested for bedbugs prior to renters and somehow that detail slipped through the cracks and we were allowed to rent the home. Upon realization, the owners sent the pest company immediately upon checkout. We were all so upset and spent a lot of money and time making sure that none of us brought anything home. We threw out items such as personal blankets, a baby's pack & play, pillows, and even suitcases that were on the floor out of fear that we'd bring something home. It was AWFUL. Imagine coming home from your vacation and having to leave every single thing outside in black trash bags, wash and dry everything in hot water at a laundromat, and then have that worry that you brought something home to your own house. Truthfully, it has made us all very wary of traveling again. Thankfully none of us had any bites or found anything in our items, but it was an absolutely horrible experience. It makes us incredibly sad that the place we loved so much - the Outer Banks - has now been tainted by such an upsetting experience. Get your act together, Twiddy. You're losing customers due to your lack of care and negligence. read more

We have stayed at the same house the past two visits to the outer banks and on both trips the outdoor furniture has been VERY DIRTY (bird droppings, spider webs). It has not been cleaned in many weeks. We requested ahead of time for the outdoor furniture to be cleaned prior to this visit and it still wasn't done. Terrible that we have all traveled this far and have to clean our own furniture before we can use it. We have been coming to the Outerbanks for 25 years and the service has deteriorated at this agency. read more

Twiddy - Vacation Rentals Near Me - Duck, North Carolina

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We were screwed by this company. Rent from someone who treats people with respect. Piss poor customer service.

This was our first time renting from Twiddy. They were great during the rental process, follow up, check in and check out. There was a failure with the upstairs AC on the hottest day of our vacation. We called the emergency line at 7:30am and there was a tech on site at 1:30pm. We had AC by 6:30pm that day. The house we rented, Sand Dancer, was oceanfront with ocean views from every bedroom. With 5 bedrooms and 4.5 baths, this house was perfect for our family group of 9. The decks were spacious and we enjoyed watching star showers each night. Plenty of comfortable furniture, TV, Sound systems, and a kitchen that faces the ocean. Neat swing on the second deck was a favorite after beach hangout. We rented the beach chairs and umbrellas from Atlantic Rentals and used them on the beach and on the decks . Lots of room to park cars. One of the two outside showers worked and it was great for after beach days. The beds were mostly good. The kitchen was great to work in, but not overly equipped. The water filter system and external ice machine were great for morning coffee and sunset cocktails. We had a great vacation enjoying Duck, the ocean, and this lovely home. And the great support of the Twiddy rental team. read more

We have been renting at the OBX for over 20 years, using TWIDDY all but one time. We loved Twiddy until this year! This year we rented BEACH MEMORIES Property E181 at Pine Island 277 Whites Point, Corolla, NC 27927 with TWIDDY. As soon as we arrived at BEACH MEMORIES, we unloaded the car and then attempted to grill our dinner that we had brought from home to avoid the usual grocery store check-in rush as not to miss any valuable vacation time. There was no propane in the grill. As such, my husband brought the food into the kitchen for us to cook inside. The pans were dirty and needed to be cleaned prior to cooking. When he turned the sink on and pulled the faucet hose to rinse the pan, not only did he discover that the FAUCET hose was held together with ELECTRICAL TAPE, he saw that the worn-out pipe below was so brittle it broke off causing water to FLOOD out in the cabinet under the sink. When he went to turn a shut off valve, he BURNT his arm. He also discovered you couldn't shut off the valve to stop the water flow under the sink due to poor construction. During this time, I was frantically trying to call Twiddy on the emergency line. I told them the kitchen was flooding and explained the situation. They said someone would call me. I had to keep calling over several hours, each time telling them the kitchen was flooding. We were collecting water in buckets and using the dirty sheets from the prior tenants during COVID to soak up the water and prevent further damage to the house. My husband had finally found the shut off and we were left with no dinner and no hot water to shower, after running around to save the house. Twiddy's general repair person came at 10:00pm, but had to return to the supply office to get something to properly shut of the sink. He returned at 11:30PM. No one slept that night. The next morning, I was told that someone would be out before 12:00. My mother-in-law and husband waited at the house all day missing the beach waiting. The plumber contractor did not come out until the second day after 4:00pm. The second issue was the massive spider and bug infestation inside the home and outside the home. I told Twiddy about that issue as soon as we discovered it after the harrowing night of the flood. Twiddy sent another fix it guy who sprayed the inside and said the bugs would just fall when they died. The bug contractor came later that evening. He sprayed the outside saying bugs would drop like Christmas ornaments, which the did and all over us. But that didn't even help the situation there were so many. We went to the store and bought bug spray and attempted to sit outside that night. The spray was ineffective, and the bugs were unreal. We couldn't even sit on any of the decks. When we opened the doors to go to the pool or beach bugs came in. We have been going to the OBX for 20 years and have never experienced this infestation before. Later when looking for a rental for next year I saw that Twiddy could have easily done a "bug wash" which they have done for others. I was livid. The whole point of spending the extra money to be on the oceanfront was to sit outside and enjoy the ocean the whole trip. This was entirely preventable prior to our arrival and certainly rectifiable once Twiddy was put on notice particularly in light of the flooding. After several calls during the trip and following up with an official complaint after the trip supported by video and photographic evidence, TWIDDY responded. "Per paragraph five of our lease, we have a commercially reasonable timeframe to address the issues you experienced while you are vacationing with us. Also, per paragraph eleven of our lease, we do not compensate for flying insects such as midges because they are a part of nature and completely out of our control." They did not further mention the flooding and our efforts and my husband's resulting injury. They said "as a goodwill gesture" the owner has offered a miniscule nominal refund which was essentially 0.03% of the rental fee ($18,477.90) for the loss of two days due to flood, injury, COVID risk to help save the house, non-use of the decks the entire trip, and constant spider and bug bites inside the house. Also of note, TWIDDY controls whose REVIEWS GET POSTED ON THEIR WEBSITE. And the PICTURES online ARE NOT CURRENT. BEACH MEMORIES Pine Island, 277 Whites Point, Corolla, NC 27927 is currently for sale with Brindley Beach Vacations-Duck by Edith Rowe and Catherine Strachan for $3,499,000. I suggest any interested buyers hire a good house inspector. read more

Saw their truck (truck 29) driving and their driver was throwing trash out the window while driving

We just arrived today at a Twiddy home in Corolla on Kitsy Lane. We planned this trip for many months and invited family from New York, Texas and Pennsylvania. The pictures of the home on line only vaguely resemble what we stepped into. Extremely run down property, poorly maintained, poorly cleaned, shingles falling off the house into the deck. The deeply rotting wood on the outside of the house was immediately under the sign "living the dream". That's some serious irony. I am sick at heart that we spent 11k of our hard earned money for what we thought would be a wonderful celebration on a complete dump. We were completely taken advantage of and I am in tears. I feel like Twiddy 100% let us down and I let my family down too. I am so incredibly sad. read more

great communication and easy to book and all employees are friendly and helpful thru entire process.

Anybody else having problems cancelling reservations on Twiddy Realty properties during the covid state of emergency? The Outer Banks have been closed to non-residents for weeks with no sign of lifting anytime soon. My reservation is just a couple of weeks away, and not only will they not refund my deposit but they are harassing me to pay the remainder of the balance for a house they can't deliver! read more

I will start this review stating that we attempted to work with Twiddy to resolve issues. We had a reasonable expectation that spending more than $9,000.00 per week, the home we rented would be reasonably clean and reasonably well maintained. The home was neither reasonably clean, nor reasonably maintained. It was the collective opinion of all that it was in the worst condition of any home we have stayed in on the Outer Banks the past 35 years and the response from Twiddy was the poorest response. When we arrived at Uncharted Waters, we were shocked at the filth, the stench, and the neglect of the home. The smell of pet urine was over-powering and prevalent throughout the house. There was a dog feces stain on the carpet in the main living area and pet urine was caked on the furniture. There were other stains on both the carpet and upholstery. All appeared as though they had never been cleaned. The kitchen floor was disgustingly filthy and was in need of repair with chunks of grout on the floor. Sand coated the floors and the carpets. The kitchen counter had food stains and the bed linens from the previous tenants were laying on the floor. The bottom of the freezer had a coating of thick brown ice. The tubs and shower curtains in the bathrooms were stained. One shower did not drain, the outside shower was broken, and one toilet would not fill after it was flushed. The sliding doors on the second floor were broken and could not be opened, and nails protruded from the outside deck floor. One sofa on the second floor was broken, and a sofa on the main floor was in deplorable condition. Parts of a broken chair were on the deck and plastic water bottles and other trash were scattered around the outside of the house. The home was advertised as having a charcoal grill. There was no charcoal grill, but instead there was a filthy, partially operable, and pathetic excuse of a gas grill. There was one empty extra propane tank. On our first evening of "vacation" in the home... On our first evening in the home we vacuumed, scrubbed the dog feces stain as best as we could, scrubbed the upholstery where caked-on pet urine was obvious and cleaned the kitchen. We had to use a toilet plunger to make the one shower drain and worked on the toilet so that it would flush. I called Twiddy early on Sunday morning, July 3, 2022 and reported all of these issues. I was told that housekeeping would be at the home that day to clean. The housekeeping team arrived at 6:00 PM. We showed them all that was wrong. This team understood and accepted the awful the condition of the house and promised to return on Monday. I called Twiddy again late on Monday morning and was told that the team would arrive in the afternoon. The team of two did return later on Monday afternoon and worked very hard to clean the home as it should have been cleaned prior to our arrival. However, this team was not responsible for cleaning the carpet or the upholstery. The cleaning team from Twiddy expected that the carpet and upholstery cleaners would have arrived prior to their cleaning. Again on Tuesday, July 5, 2022 I called Twiddy to learn if the carpet and upholstery cleaners would arrive that day. My impression of that conversation was that there was no plan to send the carpet cleaners, but after my pointed conversation, the cleaners were dispatched to the home. The carpet and upholstery cleaner arrived later on Tuesday. We were grateful to the two people that arrived on Monday to clean the home and the individual from Albemarle Carpet and Upholstery who arrived on Tuesday and cleaned the carpet on the upper floor and all of the upholstered furniture. Due to the nature of the carpet on the second floor, the carpet cleaner recommended that it be cleaned in their facility. I advised Twiddy of the recommendation that the carpet should be cleaned on Wednesday, Thursday, and Friday, but no action was ever taken. As of Tuesday, July 5, no one from Twiddy maintenance had arrived to address the maintenance problems that I reported on Sunday. I again contacted Twiddy requesting service for the maintenance issues on Tuesday, Wednesday, Thursday, and Friday. Finally on Friday, July 8, 2022 after very direct conversation, a maintenance team arrived to address the issues I raised on Sunday. This team was competent and repaired the outside shower, the toilet, the inside shower drain and the critical issues on the outside deck. They could not repair the sliding glass doors or the broken sofa. While we appreciated their work, to get them to the house required requests on July 3, 5, 6, 7, and 8, with a very pointed conversation on Friday July 8. While none of the repairs were critical, there is no excuse for that level of failure to respond. I received an offer from Twiddy in the late afternoon of August 10. They offered $385.00 to compensate us for our troubles. The home rented for $1,142.14 a day. read more

American Resort booked by Twiddy was one of the best homes our family have ever rented in the past 20 years.

Very disappointed. We rented Duck and Co. 120 Marlin Dr, Duck, NC. We were all excited to get to the house and when we arrived, it seemed like the home was not cleaned after the previous renters left. Several stains on couches and beds. 2 of the 4 decks were unsafe as the wood railings were not secure and deck boards were splintered and/or rotted through. Bugs were throughout the house as no screens were on any of the windows/doors. (We understand that the bugs were an issue here, but with no screens, they were freely entering the home.) The pool furniture was broken and unusable. The jacuzzi was not clean. There were broken bottles around the pool area. Then we found the first roach. We were trying to deal with the other items but the roach was the final straw. We spoke with a twiddy representative multiple times (when we could reach them) to try to resolve these issues either by moving us to another location or by having the appropriate people come and address these issues. Pest control - 3 days after the fact (Still found live roaches after the service was performed) Pool service - Showed on the last day of our stay (Presumably to service for the next renters) Carpenters - 1 day to fix balconies House cleaners - 2 days after complaint was filed The twiddy representative, while apologetic was not very accommodating as we had to reach out to her multiple times just to get an update. At the end of our stay, we were told we had to reach out to Twiddy resolutions team to present our case to see if we would be reimbursed for our issues and lack of resolutions. We were also told not to expect an answer for 6-8 weeks. After not hearing anything from twiddy, we reached out via phone, waited on hold for 45 min, to be told that no one reviewed the file and that they would have to get back to us. When they finally did, we were told the owner of the home is not going to provide any compensation and that twiddy would wave our home service fee of $105, which to us, having wasted 3 days of our vacation; to disgusted to unpack, trying to track down a twiddy agent, planning around service visits instead of enjoying a vacation, was not a fair or reasonable. We have stated this to twiddy and have not received a response. I have since spoken to people that have actually stopped vacationing in the Outer Banks for similar experiences. To quote one friend, 'It seems like the people there, just stopped caring.' Hopefully this is not the case because this should be a destination that people look forward to going to and want to spend the money to visit. We are hoping twiddy does the right thing and provides a fair compensation offer and puts more effort into maintaining the homes in their profile. read more

We rented a Twiddy home towards the end of the season that was INFESTED WITH FLEAS!! Twiddy was responsive in dealing with the issue initially, but my guess is from the lack of follow up, they are happy to have made it through the 2009 summer vacation season and don't want to deal with it. We still have fleas. I doubt we are getting any kind of refund, and I for one am covered in bites. Ewww. Other than this big annoyance, they kept the pool clean and gave us fresh linens 2-3 times this week, so they aren't all bad. read more

Here are the condition issues I experienced in my recent rental, Sea What Happens. Twiddy lost a 15-year customer, not for the deplorable condition of their rental, but for their lack of customer service. List of condition issues: - Exterior has mismatched siding - Exterior in serious need of pressure wash, repaint and repair - Exterior deck railings are loose and unsafe - Exterior stair overgrown with vegetation and unsafe - Loose boards at front and on back deck - Bagged trash left in front yard - Guest beach chairs sitting uncovered outside busted/unsafe/unusable - Pool was not at correct temperature until Wednesday when pool staff came to adjust -- paid extra $400 for heating - Many flies in house when first arrived - Busted, out of order refrigerator on 2nd floor (in spite of being called twice on Sunday pre-arrival that it had been replaced) - TV inoperable on 2nd floor -- no batteries - 2nd floor carpet smells of mildew and needs cleaning - Carpet in 2nd level bedroom has missing square behind the dresser drawer - Trash left in bedroom - Pool table light not working - Pool table felt in extremely poor condition--looks like cat has used as scratching post - Hair from prior guest found in 2nd floor bathroom - Gap in engineered flooring in front of stair on 1st level - Refrigerator overheat alarm on 1st level went off continuously on first night despite multiple attempts to reset -- loud enough to be heard through closed bedroom door - Dishes left in dishwasher - No remote for ceiling fan in 1st level living room - Kitchen light island mount is uncovered - Hair from prior guest found in 1st floor master shower - Shower head in master shower does not fit application and requires guest to use as handheld - Rusted dryer and visible mouse bait trap read more

Not sure if this actual house remains on the rental program but.....Angels Allure (E-120): This is a Twiddy house. The problems would mount to the ceiling- Oh problems did come from there, like the rain forest dripping over our bed (we moved the 400lb bed diagonal so we wouldn't get wet in the middle of the night). A second bedroom leaked so bad the carpet is soaked & splash marks exist on the wall & furniture. The ceiling of our bedroom was already dotted with stains everywhere. Our sink wouldn't drain. Three showers didn't drain quick enough so your standing in the icky dirt you just washed off yourself. Bed sheets tearing with loose strings getting caught in your body & feet. Chittos were found in the bed- which means they never changed the bedding. Another bed had peanuts in it. 3 Packs of open gummy bears & women's bathing suit insert land mining under the dresser. 1 broken wash machine. Dryer didn't work barely! Many light bulbs are out. Hot water at kitchen sink is barely warm. Stove bottom was setting on floor when we arrived. Not any large pots for soup, stew, chilie, corn or lobster. Extremely limited kitchen utensils & bowls. No mop no broom & a vacuum that sounded like the space shuttle taking off. Downstairs TV is very old with old connections. Also no room to play pool because too much stuff is crammed into 1 spot. Also no where to sit to watch the ancient mammoth TV. The main TV off the big living room is a 42" or smaller. The living room is a huge 400sq ft so...... why a tiny TV. After contacting Twiddy numerous times about issues (Btw only thing they did was drop off a bucket, broom & dust pan) they proceeded to ask us "well is it usable?". Basically they have no interest in making you happy. Bottom line is they want to make money regardless at what cost. Bottom line we WOULDNT EVER rent from Twiddy again. At present 12pm Twiddy has two personnel at the house. read more

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This review is based on our experience SO FAR with renting a beach house for a week near Duck, NC using Twiddy Realtors. Since our trip hasn't occurred yet, I will be back with an update. The best thing about Twiddy's so far has been their web site. It allows you to create detailed searches for the kind of house you want, by price range, proximity to the beach, neighborhood, and other amenities like pool, BBQ, etc. A really powerful and easy way to see what's out there. But then it gets better. After finding a particular house, you can click on a page that shows you the neighborhood from the air, seeing where the house is exactly in relation to the the beach, downtown, etc. This is the COOLEST FEATURE EVER when you are trying to plunk down some big dough for a weekly rental. Plus, most houses descriptions include ipix panoramic views at strategic points in the house. The only speed bump so far has been with the first house we chose. A day after we reserved it they told us it was in foreclosure and couldn't be rented (so what is it doing on the site?). We regrouped and got our second choice, so not too much harm done. We'll see how it turns out. ----- Followup, July 2010: We've rented from Twiddy twice now with no issues. The website has gotten even better, and dealing with Twiddy has been straightforward - They have been professional and courteous on both visits. We'll use them again on our next trip to the outer banks. read more

This is a update on the review I wrote below . Twiddy offered me $750 for the problems I had for the rental I paid $48000 for two weeks . They wanted me to sign a release and not report the problems . I will not give up my first amendment rights . Also one more thing , I notice my Twiddy account , all records of the rental from my Twiddy account . I let you speculate why . read more

My family and I have been renting homes in the Outer Banks for 15+ years. This was the first home we rented from Twiddy. It will also be our last. We chose an oceanfront home and were excited in the months/weeks leading up to our vacation. The photos of the house looked great and we were pleased that the home allowed dogs. The process from making the reservations right up through receiving the keys went very smoothly - the Twiddy website, staff and systems were excellent in the early going, as other Yelp reviews have noted. The problem came when we got to the house. To say that the house no longer resembled the photos we relied on in choosing it is an enormous understatement. Sometime between when they took photos of the house for the Twiddy website and when we arrived, it looked like someone from Hoarders showed up and took over the place. I don't begrudge Twiddy using photos to show the house in its most flattering light, but the difference between what we thought we were renting and what we got was appalling. How appalling? So appalling that we left the day after we arrived. It was so bad, literally, that we just left. This is not a common occurrence for us. In the 15+ years that I've been coming to the Outer Banks, we've never left a vacation house in the middle (let alone the beginning) of our week. Never. That's why I was motivated to write this review. We felt a little misled by the photos, but we understood the risks of renting a home you've never seen in person. It might not look like the pics. We get that. In fact, on the morning we left and turned in the key, we didn't ask for or think we were owed our money back. We did expect at least a pretense of customer service. What we got instead was an explanation by the Twiddy employee of why we were wrong to be appalled by the house. This is just rotten customer service. It would not have cost Twiddy one thin dime to simply say, "hey, we're sorry this place didn't live up to your expectations." But they didn't. There are a lot of rental companies at the Outer Banks. We won't be using this one again. As a post script, the morning we left we got on the phone and rented another house that same day from a different rental company. It was a fine house and we spent a wonderful week there. read more

"The Black Pearl" Roaches, Mold, Ants, Mattress and Broken Bed (box spring literally on the floor). The furniture was dirty and dilapidated. In the theater room we sank so far into the sofa we may as well have sat on the floor. What a start to the week here. This home was substandard to say the least. The management was extremely slow to respond and when they did the corrections were minimal and without remorse. DON'T DO IT!!!!!!!!!!!! read more

This the the second time we've stayed in a Twiddy home and will definitely be our last. Even after a sub-par first time, we were willing to give a second go because it was minor stuff (pictures on website not matching reality). Shame on us. I should have known things weren't going to be good when I called to see if an early check in was available (to buy, even though a lot of other companies offer that for free -- hi Outer Beaches Reality!) and was met with attitude. Somebody in our party thought check in was earlier than it was and had made travel plans accordingly. The woman I spoke to said, before offering any helpful info, "Well, I don't know why they would have thought THAT!". Which was met was total silence by me, as I wondered "Seriously?" I was calling to PAY YOU MORE MONEY. What I should have said was "Gloria, we (all 18 of us) looked at 15 properties before we all went against our better collective judgement and chose a home represented by Twiddy. You guys have the latest check in and somebody messed up the time, so please, we beg your pardon". Because of the size of the house, early check in wasn't available because it takes extra time to clean the home and make sure it's ready for guests. Makes total sense, that could have been explained without commentary. We stayed in Seas and Quakers. During the first 4 days of our trip, the pool, hot tub, theater, and phone were either too filthy to use (pool), not installed (theater) or broken (hot tub/land line). By mid week, the first floor reeked of cat urine. Upon arrival Saturday, we were told that the pool cleaner's sweeper broke -- come 5 pm Sunday, the pool was still wasn't clean. We called Sunday 10 am just to see when the cleaner was coming, so the kids didn't stir up the sand/sea creatures, which were mainly on the shallow end steps. Angela (who was very polite) said somebody would be out by 3pm and if not to call back. When we called at 5pm because nobody had come out, we were told by another person "These things happen, I am sure the cleaner didn't want his sweeper to break and ruin your vacation". The pool guy's sweeper issue is not my problem and really trying to make it sound like I'm a jerk for not being more understanding isn't what you would call good customer service. Especially in light of the issue being caused by a poorly equipped vendor -- not a natural disaster or emergency. Somebody magically appeared after this call to "try something". The pool was clean an a half hour later. We also let them know this phone call that the theater room didn't work. Like at all. Monday AM -- the tech guy for the theater came. Seems the ENTIRE system was disconnected in a room that was locked. It appears the projector was new and the system was never wired. He hooked it up and the home's land line stopped working. Wednesday, we had to go see them because part of the lower floor began to reek of cat urine and the hot tub never got warmer than 94 degrees. The cat urine smell is worst in a bedroom. It was mild upon checking in, but progressively got worse. They offered to deodorize the carpet in the bedroom -- the couple staying in that room declined because they'd have to pack everything up and be displaced second to last day of the trip. My point in mentioning it here is just that the carpet was probably "deodorized" before we got here, it didn't solve the problem -- so there is a much larger issue that needs addressed -- like locating the actual source of the smell. I am not taking this issue into the rating -- otherwise it would be a 1 star. The hot tub/landline repairs are to come tomorrow. Who knows what he will discover or if he will be able to repair anything. At this point, nobody even cares. We've never stayed in a home where so many things haven't worked it's kind of a joke now. The work orders (aside from the pool) have been done in a timely manner (another reason this place isn't getting a 1 star rating) -- but the fact that there was been 5 for major amenities, in as many days make me question how well the home is maintained to begin with. Yeah, things happen -- we get that. We've vacationed with several other companies - Joe Lamb, Carolina Designs, Midgette, Sun, Outer Beaches Reality -- and you'll see that only Twiddy gets negative reviews. read more

We rented Good Karma Retreat from Twiddy for the week of 10/3/2020 to 10/10/2020 located in Nags Head, NC. This was such a crazy experience, so many things that make 1 star a generous score. I use a wheelchair and rented this house because I was given assurance that it was handicapped accessible. The picture show a beautiful ramp to the front door - too bad that there is a 6 inch step into the house, too much for any wheelchair. It took three men to lift my chair into the home. My nephew went to Lowes and purchased the materials necessary to build me a small ramp into the house. $57 and a some of his vacation time, I was able to get into and out of the house. I called Twiddy and let them know that I was not happy about this situation I was told that all I needed to do was to call them and they would have brought out a ramp for me. I was enraged at that point. I would have loved to do that but not one person who I spoke with about this home ever told me that was a possibility. For the price of a laminated sticker that could read, "If someone has difficultly, just call us. We have ramps. Call ***-***-****" Simple. But instead they choose to go a different route. Bugs everywhere, especially house flies. When I complained about the house flies I was told by their representative that I could go buy a fly strip and they would reimburse me for the cost. Like I want a nasty fly strip hanging in a kitchen. I started paying my grandchildren on a per fly corpse basis. Killed a cockroach on the last day in my bedroom just as we were leaving. I left it's corpse for all to see. Many broken things in the house. Broken Keurig coffee maker, replaced within a day. Broken sink hose that if you pulled down the hose to clean out the sink you got a shower. This took 4 days to have repaired. I paid to have the pool heated. It was broken until it magically started working on Thursday and was finally warm on Friday. (We left on Saturday.) No hand rail to enter the pool safely and no way to enter the "hot tub" safely. "Hot tub" is actually a swim spa and only has two seats. The "hot tub" kept popping it's circuit and needed to be reset. So it never really got hot because it would not stay on long enough. Foosball table was broken when we got there. Televisions were extremely difficult to figure out. Workmen came to fix the fireplace to replace broken parts while we were there. There was something growing in the corner of my bathroom that needed bleach to kill. Housekeeping came out very quickly and cleaned the area but I should have never had to call. It was very visible if they had cleaned the bathroom with any care. Even the housekeeper was surprised that it was there. Many things missing from the house like mixing bowls, a dust pan for sweeping, a usable broom that worked, sharp knives (just knives that should have been sharp), working toasters, an iron and ironing board. (We could never find one but did find three fly swatters!) Overall, I would not rent this house unless with a different management company. The plumbing issues were terrible and the pool situation was unacceptable. In all fairness, the house is beautiful, in a great location and there is plenty of parking spaces. The pool is fantastic if you have small children but if grandma and grandpa are coming and have bad knees, this is a dangerous situation for them. read more

My family has used Twiddy in the past for vacation home rentals at the Outer Banks but this rental will be our last. On arrival to the home it was dirty. Twiddy did refund our cleaning fee. We paid extra for pool and even more for a heated pool that we couldn't use because the filter wasn't working. The pool was DIRTY even after being cleaned. The pool attendant told us the broken filter was a known problem and the owner did not want to fix it. We asked Twiddy for a refund on the heating fee but they REFUSED. read more

I vacationed with Twiddy & Company again about a month or so ago. I can honestly say that I wholeheartedly disagree with the negative reviews thus far; these guys get it right. 1.) Check - in; it was a breeze. They send out quite a few reminders around check in procedures, policies, times, etc. No fuss, no muss. Went incredibly smoothly, and with a smile. 2.) The House - Was it perfect? No, but they made it right; even though every single issue was beyond the Twiddy staff's control. It wasn't their fault that the homeowner made the audio/visual system incredibly hard to control or use; but they figured it out, and were MORE than happy to do so. Every single request (and I'm not exaggerating that) was met with a smile. 3.) The followup - We made regular trips past the Twiddy office, and they remembered our name, what we were up to, and asked if they could assist or make recommendations. It was like having a crew of family to take care of you. 4.) The reservation process - have you seen the website? Gorgeous. Easy. Intuitive. Vacation rentals are not an easy business; and I've never been let down by these guys. I dare you to find anyone that does it better than them in the Outer Banks; or even comes close. Well done, Twiddy & Company. read more

My family rented one of Twiddy & Company's North Carolina beach houses for a week and when we arrived, it was so disgustingly filthy that we had to stay in a motel the first night and ended up having to go to (and pay for) a different house. It was clear when we arrived that the house hadn't been cleaned in months, and considering we had a newborn baby with us, there was no way we could stay in such a filthy, neglected house. This is completely unacceptable, unprofessional behavior on Twiddy & Company's part. We will be fighting tooth and nail to get our money back from these crooks and I would warn even my worst enemy against staying at one of their homes. read more

Don't ever rent the home Harry's Harbor OBX from Twiddy in the outer banks. We have been coming to the outer banks for 30 years and this is the first year that we have run into incredibly bad service. Has Twiddy gotten too big for personal serive? After all, we are paying 30,000 dollars a week for this home and it is a disaster. The AC on the upper level doesn't work and it's 80 degrees. When we called to complain yesterday it took 24 hours to speak to a representative who promised results today and it's still not fixed. Is anyone else having problems with Twiddy on the outer banks this year? Shouldn't we demand that legislation be enacted to protect renters? Don't ever rent Harry's Harbor OBX. read more

Rented a big house on the 4x4 beach this week. The Dolphin Patch. Arrived late in the afternoon, and after unpacking went to take a shower in the master bathroom. The toilet had fecal spatter all over the seat and lid, there was pubic hair on the seat and inner rim of the toilet. Toothpaste spit on the sink faucet, sink, and even down the cabinets! The shower drain was a mess of dark hair, and more pubic hair along the window sill and the trim of the bathroom. It was filthy and utterly disgusting. After speaking with Twiddy it turns out it was the owners who were here and left it in this condition. A maid came by to change the sheets and clean the house after they left, but clearly didn't even walk into the bathroom, and skipped cleaning altogether. Will not rent The Dolphin Patch home again, and truly disappointed in the owners and the rental company. Twiddy offered to send someone to clean this morning, but I had already cleaned everything, I couldn't stand it, it was so gross I had no intention of living in it until Twiddy responded to my email. So gross!!!!! read more

We've rented from Twiddy for two years now--the same beachfront house in Corolla. Based on our positive experiences dealing with Twiddy, we're planning to go back this fall and check out a soundfront house. I'm confident that our experience will be just as good. Being that we repeated for the same time frame last year and this year, Twiddy offered a 10% discount. I hope that will be in effect next year, since we've booked the beachfront house for the same time frame next spring! We had a minor issue with the beachfront house this past spring--there was a short in a lamp and the entire circuit blew. Took about a day and a half to resolve the issue, but it really didn't impact us in a negative way. Customer service was most helpful when we called to renew as well. We will keep using Twiddy! read more

Stayed in a Twitty rental with a bunch of family last July, and had a great time there. I can't say much for working with the company, as that was arranged through an uncle, but I thought I'd write a bit about my experience at the house. We rented two houses, one beachfront, and one across the street with beach access (about 25 people in total). I stayed in the off-beach house, and it was fantastic. Even being relegated to taking up the sofa in the basement, I was still very comfortable, and the house was perfect for a group of 15. The beach access was just fine (a wood-plank walkway winding between houses to the beach), and the beaches in the area were all clean and beautiful. Everything in the house worked well, and all were more than satisfied with our stay. Didn't use the pool much, as we were more inclined to head out to the ocean, but I suppose that was pretty decent too. The area is well suited to the weekly vacationer, and we were never at a lack for something to occupy our time. All-in-all a great vacation spot, with superb rental homes. read more

The owner of Twiddy made a video with the statement "if you think we could have done something better I would love to know about it so we can make it right", could not be farther from the truth. So many issues with the rental house and after calling numerous times and emailing them directly, not one person could be bothered even getting back to us! Would not recommend using them to anyone. There are too many other rental companies that are great to deal with. Twiddy is not one of them. read more

Woulnd't be fair to drop them further because it's now been 7-8 straight houses with Twiddy, but they did drop since for the first time I'll be going with another outfit. I placed a deposit on a house back September, with the first payment due at the end of October. I asked for an extention, and I was granted one - thank you Twiddy. I received an e-mail stating that my reservation hold would be released at 4PM on that day. So I put a reminder in my Outlook to make sure I paid it. Problem is, I received a voicemail first thing that morning stating that due to non-payment, the house has been released. What happenned to the 4PM deadline folks? So I called and they offered to hold the house for me until 2PM. But then after giving it some thought the circumstances just got me annoyed - who does that? So where I previously stated "thank you Twiddy", I now state Brindley Beach. We'll see what happens. read more

I stayed in a Twiddy home during the 4th of July holiday. This was my FIRST trip to the outer banks, and Twiddy made it a dream. The house was top notch, and I received the best customer service. I do not plan on using any other company for my next trip. I honestly do not believe it could have been a better experience for me. I completely recommend Twiddy for your vacation rental. read more

We have rented with Twiddy four (4) times in the last 2 years and will not rent from anyone else. Always have experienced excellent service (from phone calls, to Duck front desk and maintenance) and we are currently pouring over all the houses to see which one we will use when we return in September. These guys/gals have been top-notch. Click or give them a call and see for yourselves. read more

Twiddy - Sunrise in Duck, May 2014. Thank you Twiddy. - Vacation Rentals Near Me - Duck, North Carolina

We rented a house for my birthday week. NEVER USE TWIDDY!!!!!!!!!!!!!!!!!!!!!!! "House" reeked on mold/must. Fecal matter on comforters. Blood on mattress pad. Dead bugs, filth and moss in window sills. Filthy refrigerator and cooking utensils. Dead DVD. Microwave unusable because it had been on fire. COMPLAINTS were never addressed. I filed a formal complaint with BBB, NC Health Dept., owners from New Jersey (who never returned my call) and NC Real Estate officials. Email me for photos. HORRIBLE, MEAN AND UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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First time renting through Twiddy, and was overall very pleased! Check-in process was a breeze and the house was in overall great condition with a few minor issues here and there. Communication is very easy with their text agents during your stay, and they got back to us in a very timely manner! We loved our vacation and will definitely Book through Twiddy again! read more

We stayed at the old Dupont mansion the weekend after Labor Day and it was unbelievable. The house (mansion, really) was a great mix of old luxury, such as stained glass sky lights, mixed with modern amenities. The bedrooms were spacious and the kitchen was perfectly located to be a hangout for the couples that went. The living rooms (both upstairs and downstairs) were great for the kids to play in. Aside from all this, the service at Twiddy continues to be second to none. Every house I've stayed in with them, three now, have been impeccably maintained and the customer service couldn't be better. No need to look further if you're planning a trip to the OBX. read more

IF I COULD GIVE ZERO STARS I WOULD!!! My family and I just stayed at the Twiddy Property named "Groovy Dunes" in Corolla Beach, OuterBanks, NC. VERY DISGUSTED with not only Twiddy but the owners of this once, beautiful home. When our family arrived to the home last Sunday, July 14, 2019 we first noticed the uncleanliness of the home. There was sand all throughout the home. Their were stains on almost every piece of furniture or area rug. Cob webs covered the ceilings and corners on the home. HUGE BUG PROBLEM. At least three of our guests had bed bugs in which they were literally eaten alive in their beds at night, leaving them with huge welted bites that left them itchy and uncomfortable. Spiders were found daily throughout the home. -The stove did not work -Broken bed which was noticeably lower on one side -Over 30 some light bulbs were burnt out throughout the home -Second day in the home the first and second floor AC units blew and we had to have a utility man come out at 10 o clock at night to give each room a window unit until the company could come replace the AC units -Pool lights went out the first night -Pool was covered with PILES of sand at the bottom -Pool gates were broken and not up to code for child safety laws -Refrigerator on the first floor did not work until serviced three days into the week Multiple calls were made to Twiddy due to the never ending list of issues in the home. A Twiddy personnel came out took care of some of the issues, but every day it was something new. The sent someone out to clean the pool the day before we left!! Cleaning ladies told the other members in the home they couldn't do anything about the cob webs because they could not reach them!! I'm sure some of you can understand the frustration our family endured throughout this week. This is suppose to be a home away from home and a relaxing place, instead we had to deal with problem after problem. At one point the owners of the home stopped answering calls from Twiddy service men. NOT OKAY The fact that Twiddy continues to advertise this home and allow families to rent it for the amount they are is UNBELIEVABLE! Twiddy is not the company they say they are! All they want is your money, they could care less about your comfort. We will not be booking a beach home with Twiddy again. read more

We stayed at B689 (111 Bufflehead Road) in Duck. The home was fine on the inside but the outside decking was atrocious. It had mold on all three levels, infested with bugs/spiders and unkept. We informed Twiddy immediately and 4 days later (5th day of the 7 day vacation). They came to fix it. It wasn't fixed and this picture was take AFTER they fixed it. Twiddy may have other rentals and they tried but stay away from B689. read more

Twiddy - Twiddy okay but house B 689 is not something we can recommend. - Vacation Rentals Near Me - Duck, North Carolina