Roby came over and was very professional and respectful when he arrived to my house. First of all, he wore a face mask and he put on shoe mittens to make sure he did not bring any dirt into my home. That was a big plus just to start to have a service person come to your own home and be very cognizant not to offend and respectful to keep my home clean. Then he proceeded to explain the cleaning process how he painstakingly cleans very
large and heavy oriental rugs in his warehouse. I appreciated his detailed explanation and his extensive training and experience in cleaning oriental rugs. He ended up taking away two of my family heirloom rugs in order to bathe them in his huge carpet tub in his warehouse. The large carpet was a green 100% wool rug made in India with Turkish wool which had tea and sugar spilt on it. Then he took away a a smaller red Persian rug that had been stored for years under a bed and was in need of deep cleaning. When he returned the two exotic rugs, I was blown away. The red carpet looked like it was brand new with deep rich red colors that I would have never gotten out with a vacuum. The red was not a muted rose as when it left, when it returned it shown as a deep ruby red, absolutely gorgeous. The larger wool rug was beautiful and clean as if it was brand new and it smelled clean and fibers were full, almost as if they were fluffy. In the cleaning process of the large green rug, he detected dog urine which had floated up in the soaking process. That was a huge plus to remove the pet urine in the rug that I did not know existed. I was more that happy with his service. I am confident that I could not find anybody else in Redding who was more professional, knowledgeable about cleaning oriental rugs and who deeply and thoroughly cleans your precious rugs. If you have a cherished oriental rug or wool rug, I would take it to no one else but Roby. He is 5 stars in every aspect. He would be a perfect candidate to be awarded small business owner award of excellence for Redding and the Shasta County area. I found him by reading some good reviews. Now, I hope you find him from reading my review. I write this review because I am a very happy customer and I will tell everyone I know who needs a carpet or a rug cleaned, to contact Roby at Twice as Nice. I am a satisfied customer beyond measure. Thank you Roby and your wife for being a business in Redding that takes pride in providing an outstanding service in our community. read more
