I was not happy with the finish of my vintage tub the moment it was completed on 6-2-25. I showed Tyler, the individual who completed the work accompanied with his apprentice, that I was concerned with several areas that looked like there wasn't enough finish coat applied to give the tub a universal glossy finish and that there were small groves that were not filled in appropriately on the flat edge of the tub. Tyler remarked the material he sprayed on would "float" and even out in those areas. I knew that was a lie. Tyler took picks of the white, refinished tub.
I texted Greg, the owner several hours later regarding my concerns. I had to leave for a MD appointment and I didn't want to be late going around in circles with Tyler and Greg. I should have never paid in full for work I was not satisfied with. I never go against my rule, but I did this time because my health makes confrontational situations stressful and I have the entire house in renovation.
On 7-7-25, Greg arrived finally arrived without Tyler which Greg indicated Tyler would be coming with him. Greg kept parroting over and over "the tub resurface exceeded industrial standards." Well, it didn't exceed my standards and I'm the custom who dished out over $700 for the refinish. This included total commute time on the road from Redding to Chico which I was forced to pay for, approx. $200. I've NEVER had t lo pay commute fees for employees time on the road and gas.
I was told when Tyler arrive, there was an extra charge to add texture to the bottom of the tub. I was not informed of this additional cost when I spoke to Greg on the phone. I paid the additional $40 for peace of mind and body.
Greg sanded down the debris and said he was done in less than 30
minutes. I asked why the tub wasn't refinished in the areas I mentioned. Greg said the areas were fine. I pointed out divots on the flat surface of the tub and he said I didn't mention those areas prior to the tub refinish. I had sent pics as he requested prior to the work, but it is very difficult to take a pic of a white tub to show imperfections. Greg stated that would cost an additional $125 and only the area after Ted would be spray finished. That means the finish would not be uniform as there would be over spray and fanning wouldn't avoid that it was obvious it was touched up. The "divot" was obvious but Greg said I should have mentioned this to him prior to them coming as he had asked me if there were any divots and chips. Well what is the definition of those two irregularities? If the tech arrives and sees there are theses imperfections simply tell the customer and bill for it to ensure the customer is happy. We went around in circles and Greg simply left saying I would never be happy with the " Industrial standards".
Folks, this vendor is a hard swipe to the left. read more