Shopping for new frames is exhausting, the sales lady assisted me. She reassured me about them,…read morecalling them blue, and they were blue until put onto the face, then they were black. I was exhausted and didnt notice they were also shaped almost like cat-eye look. I mentioned the fit across the nose, but was assured it was fine. Ready to leave, I bought into the frames. She did a wonderful job assisting with the lens.
I had some questions about the glasses when I picked them up, they felt like they just were not fitting correctly. They felt crooked. I wasn't sure about the frames either, they definitely looked black, not blue when I put them on.She suggested" take them home and try it for a week or two, bring them back if you can't adjust to them.
a week later I brought them in, and showed the sales lady how the frames were crooked, they rocked on the table, and that I had kept pushing down on one side all week to straighten them on my face. Then the MANAGER came over and sat down and drilled me with questions, one after the other, even talking down to me saying, well didn't you pick them out? So you dont like the color? Is it the style, or the fit, which is it? She asked each question more than once. I finally asked her why she was drilling me with questions. I dont like anything about them, the color, the fit or the style. She said dont holler at me, I didn't think that I was, but I was getting really upset when she kept asking me one question after the other rudely as if she was drilling me to make me keep them. She said well if it is the fit we can fix it and just exchange the lens, I said no it is also the color and style. She wasnt listening because she kept asking me did you pick them out? Finally, I told her, I dont want them, I dont like them, and got up and went and looked at the frames, I was so upset by then and wanted to leave, so I found a pair as fast as I could, paid the price difference and apologized to her if she thought I was hollering at her,(because I didn't think that I was,, I probably was just getting louder under the stress of being drilled on something I thought was a company policy) she then told me that if I didn't like this new pair that I would have to pay full price to exchange them like this is something that I was going to do over,, or wanted to happen! I needed the new glasses badly. I will probably not go back there. The experience was horrible.
