Had a small hiccup on a repair job, that was handled very professionally. Received calls from the owner and sales manager to correct any issue and to make certain that everything was to my satisfaction. Oftentimes we measure a business on how their day to day operations work. In actuality, the true test of customer service is how they react when there is an issue, which happen no matter what the industry. My personal opinion is that this is a solid business which has ownership who truly value the customer and customer experience. Recommend highly. read more

The lady that helped us was amazing. She listened and wasnt pushy. The prices were fair and selection was great. I'll be back

Went in just for a gift certificate for nieces 21st BD. The ladies working are always polite and helpful read more

Alter's Gem Jewelry - Kendra 50% off BD month!!! Druzy is maroon in color. Gorgeous - Jewelry Near Me - Beaumont, Texas

I'm visited alter's gem, looking to buy a watch I received great service from Michelle and Ivan The watch I wanted was not available at this time but I want to thank them for the excellent customer service. They offered me to clean my jewelry and fixed 2 loose diamonds on my ring. Very happy with that. I enjoy my experience in this place read more

Alter's Gem Jewelry - Watch and ring - Jewelry Near Me - Beaumont, Texas

I am getting married next week Wednesday the 23rd but I think because of the weather it may be postponed to the following week. Prior to that my fiance and I were shopping for wedding rings and couldn't find anything.. We searched all over looking with no luck. We went to a couple of jewelry stores In Lake Charles La and found nothing. Selection was very limited. Finally we decided to look at a few Jewlery stores in Beaumont Tx. We went to Charles S Nacol and I found a beautiful ring, but owner was a Douche. Rude as hell. I also found a beautiful wedding set Sam's Club in Beaumont Tx, but the diamond quality was very poor, and i had to insure it through a third party company. I didn't like that. So we finally decided to go Alters Gem Jewelry. My fiance has a classmate that works there Dana David, so we finally decided to go there and look around at what they had to offer. Once we arrived Dana came right over to assist us and asked exactly what were we looking for. I knew exactly what style of ring was I wanted so I showed her a picture. I wanted or something close to that. At least two carats or maybe a little more. We began looking at rings but it took a while for me to find the exact style that I wanted, but Dana was awesome she put together the perfect set for me. The designer is Scott K and the engagement ring is absolutely breathtaking. She also took the time to match the perfect wedding band with the ring and it looked like the set came together. It is absolutely beautiful. My ring also had to be resized to a size 7 and she also took care of that. I went in on Thursday September 17 to pay and tell her that's the one that we wanted. Even with the resizing my ring was ready for pick up on Saturday September 19th. It is absolutely breathtaking. The service was absolutely amazing. I would recommend Alters Gem Jewelers to everyone. When you get there ask for Dana David. She's the best. read more

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Walked in this morning just browsing watches. Was greeted very kindly by Michelle and offered a beverage. We spoke about watches for about 15-20 minutes. She was very professional and knowledgeable. No purchase was made on this visit but will be doing business with this company in the future. Highly recommend them for your next purchase!!! read more

6 stars and 3 thumbs up! ;) This review is long overdue. At the beginning of the year, I bought a gift for my wife. Her friends recently saw it and now two of them are buying something similar. Without hesitation, I sent them to Alter's. Top notch service and super nice people! read more

Alter's is great and glad to have this fine jeweler in our local area! Brian Alter and Jason were very kind and patient with us and always put the customer first! They have been amazing to work with and I was able to get my dream Rolex from them! Highly recommend them for all your jewelry and fine watch needs. Hope to continue a long relationship with them!!! read more

My wife needed a custom ring designed for a family stone. Alter's was amazing. The final product exceeded all expectations. They helped us through the design process with confidence and professionalism. We highly recommend this store for anything to do with jewelry or watches. They do what they say and more. They have earned our loyalty for life. Great products, great people. read more

Absolutely wonderful place and people to do business with. I started shopping here 12 years ago when I was dating my now wife. I bought her engagement ring and since then I've bought 2 Rolexes (including one rare one) and other jewelry for my wife. Each and every time I've dealt with Alter's the experience has been top-notch. Whether it's repair (I dropped one of my watches), cleaning, trading up or buying new, Alter's is always awesome! read more

This place is the full package when looking for a great jewelry and luxury watch store, very nice selection and overall store. I visited from out of town today and had a great experience with the friendly staff who assisted my friend and I. I even received a call back from the owner earlier this week (which I did not specifically request) ahead of my visit and he was glad to help with my questions. Excellent experience! read more

Great customer service. Brian is genuinely nice and helpful, going out of his way to fit his clients needs.

This is my go to place for gifts. They have quality items at reasonable prices so I look like a hero without spending a fortune. Service is always great whether I'm buying a stocking stuffer trinket or a major item of jewelry, Recently bought from them online. There was a hiccup with the website but the owner himself contacted me to straighten matters out . Ended up getting my items shipped to my house within two days and they were wrapped. Quality items, reasonable prices, and service above and beyond. What more can you ask for. read more

I went to sell a ring after my divorce and the guy that looked at my rings was very rude, i understand somethings a jewelry store will not buy but instead of saying im not interested and shoving the ring back in my hand he could have handled himself a little more professionally. I dont think i will buy anything from this jeweler next time im looking for something read more

I really found this place helpful. Worth visiting this shop each time. Alters is no doubt the best of all i have visited till date. If you're shopping for jewelry in Beaumont. They have a brilliant ranging selection of beautiful pieces, very knowledgeable staff and expertise at both creating and repairing all types of jewelry. read more